Kai Gradert

Word-Of-Mouth Power:
73,441 people
Member Of
My Linked Accounts
Increase Your Word-Of-Mouth Power… Link Account
  (unlink)
Increase Your Word-Of-Mouth Power… Link Account
Linked to @kaikemono, reaching 213 people with 73,228 followers.   (unlink)
I Am a Member Of
Memberships are based on the honor systems in the first version.
Done Editing
  1. Kai Gradert
  2. Kai Gradert    Whole Foods Market - Arroyo 465 South Arroyo Parkway Pasadena, CA United States Mar 12 2011 via iPhone

    What Happened

    For blasting Michael Jackson "Beat It" :-) Definitely puts the groove into your shopping trip.

    Support This…
  3. Kai Gradert    Sportbike Rentals of Ace Motorsport 1931 Market Street Concord, CA United States Mar 2 2011 via website

    What Happened

    I bought a brand new Triumph Thruxton 900 from ACE last year and I can highly recommend this shop.

    They have outstanding service, friendly staff, extensive knowledge and a huge selection of bikes.

    I have visited the shop quite a few times before I made my final decision on the bike. Every time the staff was friendly and patient. They never rushed me into a buying decision and were happy to answer all my questions.

    When I finally was ready to go ahead with the bike, they let me take out a number of bikes for test rides. Unless you already know exactly which bike you want, being able to try out different bikes is absolutely essential. Again, there was no pressure, no rush and no expectations.

    Initially I was pretty sure I would go with the Scrambler or Bonneville, but at the end of the day and after a number of test rides I was sold on the Thruxton.

    When it came to the final color choice, the team at ACE was kind enough to have the black model shipped from the warehouse by the next day so I could pick between the red model, which was already available in the showroom, and the black model. Being able to see both colors next to each other definitely helped with the color decision. In the end I went with black.

    Once I picked the bike, the team at ACE installed a new set of Arrow pipes, the LoJack, prepped the bike and handled all the paperwork in a matter of hours.

    All in all one of the easiest and best buying experiences I have had in a long time. Go ACE!

    I Spoke With

    Jim McLaughlin, Greg McCord & Crew

    How They Earned My Cheer

    Outstanding Service & Awesome Staff

    Support This…
  4. Kai Gradert  vs.  Google Mountain View 1600 Amphitheatre Parkway Mountain View, CA United States Feb 4 2011 via website

    What Happened

    Google is presenting their display ads in Gmail as related content.

    I just got my very first display ad in Gmail. Since I have never seen display ads in Gmail before, I was naturally curious what those links had to offer.

    The links are marked as "More about... Pirate Ship » Silver Necklace » Gold Necklace » Nautical »", wich makes them look like related content. However they all link to a page full of ads with no related content or related search results whatsoever.

    The "About these links" (http://goo.gl/tnYgC) explains what the links are, but again they are called "links" here and not "ads" as they should be.

    I honestly don't mind ads, but this new tactic is a little too evil for me.

    What It Would Take to Resolve This

    "Focus on the user and all else will follow"… remember? (http://goo.gl/tWeZ)

    1. Serve relevant and related content instead of ads from the "More about…" links

    2. Clearly mark links as advertising when they link to nothing but ads

    3. Don't be evil :-)

    Support This…
  5. Kai Gradert    Dtox Day Spa 3206 Los Feliz Boulevard Los Angeles, CA United States Nov 18 2010 via website

    What Happened

    This place is a total oasis in the middle of Los Angeles. My wife and I got introduced to this Spa through their Groupon offering.

    The spa is located conveniently on Los Feliz Boulevard just off the 5 Freeway. They have 6 relaxing treatment rooms. The staff is professional and caring. The ambiance is very relaxing.

    Service include scrubs, wraps, manicures/pedicures, natural sunless tanning, couples packages and more.

    How They Earned My Cheer

    By giving me a much needed break from the daily grind :-)

    Support This…
  6. Kai Gradert    Media Temple 8520 National Blvd, Bldg A Culver City, CA 90232 USA Nov 1 2010

    What Happened

    What is going on with MediaTemple? A week ago all sites went because of a hardware failure.

    "A failed hard drive brought down the RAID array for Storage Segment 02, preventing normal operation. This failed hardware caused web load to rise across the entire cluster."

    This morning the exact same thing is happening. Sites are down and the root directory is unavailable. And for some reason this always happens on a Monday morning.

    I Spoke With

    TJ Stein

    What It Would Take to Resolve This

    Provide reliable hosting!

    Support This…
  7. Kai Gradert    Media Temple 8520 National Blvd, Bldg A Culver City, CA 90232 USA Oct 25 2010

    What Happened

    OK, I am really running out of patience with Media Temple.

    This morning all my sites went down again without any prior warning. Logging (ftp) into my account just gives me a scrambled root directory. This usually happens at least once a month and takes a few hours before everything is back to normal.

    If it wouldn't be such an effort to migrate my sites I would have done that a long time ago.

    What is going on MediaTemple?

    What It Would Take to Resolve This

    • Avoid server down times!

    • If you cannot keep your servers up and running, at least try to keep them up during business hours.

    • If you do run a server maintenance, inform your customers ahead of time. And at least put up a "fail whale" so visitors know why the site is unavailable.

    • Answer your support tickets in a timely fashion. Taking hours to respond to a server downtime is unacceptable!

    Support This…
  8. Kai Gradert  vs.  Charter Communications 2982 E Colorado Blvd Pasadena, California United States Oct 23 2010

    What Happened

    The interface and the user experience of the Charter Communications set top box is absolutely terrible!

    Fonts are aliased, it is lacking any information architecture or flows, the color palette is anything but easy on the eye, and the performance is just poor.

    Any action, like changing channels or changing screens comes with a lack time. And it takes seconds to just "boot up the hard disk" for the box.

    There is no search feature on the box. I literally had to skip through an entire week of programming on one channel just to find a show that I wanted to record.

    The design of this product is an absolute insult and there is NO excuse for this in an age where we have phones running rich, fun and engaging applications.

    What It Would Take to Resolve This

    Invest in a design and engineering team that understands what it means to design and built a great user experience. Built a product that people WANT to use.

    Heck, I am even willing to help you with this :-)

    Support This…
  9. Recent Cheers & Gripes
  10. David Reiss  vs.  Gleen Car Wash 6500 Tower Dr., Apt. 203 Alexandria, VA 22306 USA Apr 7 2014 via website

    What Happened

    I booked an appointment for 9:00am this past Sat. I got an e-mail a week and a half earlier that they received the booking. But they never showed and I got no call or e-mail. I tried calling them but the phone goes to a Google phone # and voice mail. Left a message and no call back. Sent e-mail and no response. So i spent a beautiful Saturday morning just waiting for these guys to show up....they never did. Based on that, I can only suggest that you avoid Gleen and don't give folks so irresponsible your credit card info. A big fat ZERO. Don't waste your time.

    I Spoke With

    No one....they never called back after I left a voice mail and never returned my e-mail.

    What It Would Take to Resolve This

    They were supposed to wash my car....now they can wash and wax my car and my wife's car and apologize for wasting my time.

    Support This…
  11. Gobi M. Rahimi  vs.  Avon Truck, Van & car rentals 7080 Santa Monica Blvd Los Angeles, California 90038 Los Angeles Feb 26 2014 via website

    What Happened

    I rented a car for a week from Avon. I got a flat tire on the last day of a commercial shoot i was on, and called in to see if they had road side assistance. The guy I spoke with said no, so after a 12 hour shoot in Downtown LA, I pulled over into a parking lot and changed the tire with the spare. The next day I took the car in to return it. The guy at the counter said "Sir I can't close this out because the manager is going to have to look at the damage and then they will be able to close it out" I said, "I got a flat tire". He said "I know but this is our policy". Something already felt fishy about how their "Policy" was shaping up to be. I turned the car in on the 16th of February. I called the 17th to get clarity on the situation and the person who talked with me said they would take my phone number and name and would have someone call me immediately. I didn't get any calls for a week. I called back and was told that someone is calling me. I finally called again yesterday (the 25th) and finally got a lady on the phone who told me to hold on for a few minutes. She then said the manager had decided that the tire had been damaged by me, and that I must have hit a curb and that I would have to replace the tire and pay for an alignment if necessary. The total came to $250+. I told the lady that i never hit a curb or anything and that I would like to see the tire asap. She said the tire had been destroyed, but she would send me some photos of the tire. I told her I am not going to pay for a flat tire and that she should be thankful that i'm not taking action against them for giving me a car with a faulty tire.

    I Spoke With

    a few people, next time i'm taking names

    What It Would Take to Resolve This

    They can not come at me with this BS charge.

    Support This…
  12. Marisa Tragodara Marritt  vs.  Villa Romana Ristorante Italiano 731 Irving Street San Francisco, CA United States Feb 25 2014 via website

    What Happened

    DO NOT EAT HERE!!!!!! GOT FOOD POISONING EATING HERE ON 2/15/14. WHEN WE TRIED TO SEND THE FOOD BACK BECAUSE IT TASTED FUNNY WE WERE TOLD " TOO BAD" BY THE WAITRESS.

    TRIED TO RESOLVE ISSUE BY ASKING FOR MY $ BACK FROM THE OWNER WITH NO RESOLVE. THEY SAY THEY HAVE CERTIFICATES OF EXCELLENCE.......DOES NOT MEAN ANYTHING IF CUSTOMERS GET SICK AFTER CONSUMING THEIR FOOD!!!!!!! AND MANAGEMENT IS THE MOST UNFORGIVING TO THEIR PATRONS!!!

    DO NOT EAT HERE!!!!

    I Spoke With

    Antonio Accardo

    What It Would Take to Resolve This

    Refund my $70.43 spent on meal & apology.

    Support This…
  13. Monica Valiton  vs.  FedEx Express Ship Center 11 Corporate Drive Keene, NH United States Feb 23 2014 via website

    What Happened

    FED EX HAS HAD MORE THAN AMBLE TIME TO DELIVER A PACKAGE. ORDER WENT OUT ON 2/11/14, TODAY IS 2/23/14. THEY WERE IN TOWN ON FRIDAY 2/23/14, BUT ATTEMPTED TO DELIVER PACKAGE AT WRONG LOCATION ( SO THEY SAY) YESTERDAY ANOTHER FED EX TRUCK WAS SPOTTED IN TOWN, AFTER I PULLED THEM OVER TO SEE IF MY PACKAGE WAS ON TRUCK, HE SAID NO, ITS ON ANOTHER TRUCK IN TOWN. I WAITED ALL DAY, STILL NO DELIVERY. I JUST SPOKE TO A FED EX REP ON PHONE. HE SAID HE DID NOT KNOW WHAT HAPPENED YESTERDAY, BUT THE NEXT DELIVERY DAY WOULD BE TUESDAY! I AM SOOO "FED UP " W "FED EX"

    I Spoke With

    FED EX

    What It Would Take to Resolve This

    DELIVER MY PACKAGE ASAP, I NEEDED IT FOR THIS WEEKEND, THUS THE REASON I ORDERED IT 2 WEEKS AGO TO MAKE CERTAIN I WOULD HAVE IT IN PLENTY OF TIME !

    Support This…
  14. Faceup Faceup  vs.  Samsung Design America 735 Battery Street San Francisco, CA United States Feb 20 2014 via Android

    What Happened

    I naught a TV and it was broken

    I Spoke With

    no one

    What It Would Take to Resolve This

    Ship a new tv

    Support This…
  15. Rick Van Clief  vs.  greekgear.com No Business Address Available Feb 19 2014 via website

    What Happened

    On February 12 I ordered a tote bag or my niece on this site for her birthday. As I was already paying for shipping, I decided to order several smaller items also. I received a confirmation of my order and yet when it arrived on 2/18, all the items were in the package except the tote bag which was the original reason for my order. On the packing slip it says "discontinued". If they had told me that when I placed the original order, I would have cancelled it as the same tote bag was available on another site. I even find it more incomprehensible that the items is still appearing on their site as "In Stock"

    I Spoke With

    sent emails to customer service with no response.

    Support This…
  16. John Taylor  vs.  Best Buy 180 Donahue Street Marin City, CA United States Feb 8 2014 via iPhone

    What Happened

    I bought a pc at best buy after about 30 days the battery completely died ( couldn't be recharged). i took computer in an their response was, sorry we only have 15 day return or replace policy. best we can do is send in your computer to mfgr and they can replace battery, but youll be without a computer for 2 weeks LOL. AWFUL customer experience. Ive probably spent ~2k a year at best buy over last 7-8 years and this is how a loyal customer gets treated. I now go out of my way when i have electronic and appliance needs to shop elsewhere AND i make sure to let others know what a terrible experience i had. Congrats best buy smart business, you saved a few bucks by not standing behind the defective computer you sold me and youve lost a lifetime customers and added a consumer who will be sure to tell others not to shop at best buy.

    What It Would Take to Resolve This

    Replace my battery without my having to send my computer in and without my being without a computer for week(s).

    Support This…
  17. Ed Razzano  vs.  Time Warner Cable 2554 Broadway New York, NY United States Feb 1 2014 via iPhone

    What Happened

    Really, 1 hour and 41 minute wait ?! Clearly you need a larger or another office in Manhattan!

    I Spoke With

    Phone Agent

    What It Would Take to Resolve This

    Have a larger or another office with more agents.

    Support This…
  18. Ross Whiteford  vs.  Virgin Mobile Head Office 720 King Street West Canada, ON Canada Jan 30 2014 via website

    What Happened

    I am currently with Virgin Mobile Canada on a month-to-moth rolling contract, paying approximately $60.month + tax for the last two years.

    I recently bought a new, unlocked Moto X and need a nano SIM in order for it to work with my existing Virgin Mobile phone plan. The salesperson at the Eaton Centre store advised me that this would cost $5 + tax.

    Why should I pay Virgin Mobile and additional $5 for a SIM card? I already pay more than enough for basic services. What's more, the original SIM I got when i brought my old, unlocked, phone to Virgin was free - why then am I paying for the exact same SIM chip on a smaller form-factor?

    I will be investigating whether Rogers and Telus charge customers for SIM cards and will seriously consider cancelling my Virgin Mobile contract.

    I Spoke With

    Salesperson at Eaton Centre, Toronto, booth

    What It Would Take to Resolve This

    A free SIM/refund for the $5.65 I will have to pay instore

    Support This…
  19. Mary Huth  vs.  US Post Office 7610 Beverly Boulevard Los Angeles, CA United States Jan 28 2014 via website

    What Happened

    Massive fail. Expecting package of new prescription glasses from Coastal. Received notification from USPS that a notice was left at my door last night, 1/27. No notice left anywhere. So could not reschedule delivery. Spent one hour on hold with USPS and rep told me to pick up package at post office. Waited in line at post office at 7610 Beverly, REALLY rude postal person told me that it was NOT there and to just wait around for it to maybe be redelivered. No way to track where my package is now. Tons of wasted time and 0 result, 0 customer service.

    I Spoke With

    Rude woman at post office

    What It Would Take to Resolve This

    Get my package to my front door or get me a real ETA.

    Support This…
  20. Louise F. Cerrato    Prahy Cosmetics SARL 313 Rue du Mont-Blanc Beaurainville, Nord-Pas-de-Calais France Jan 20 2014 via website

    What Happened

    I am a big fan of this brand!

    I am starting this Cheer so that others will follow !

    Support This…
  21. Morton Wright    KNBC Local News: Hensel Bruce MD 3000 West Alameda Avenue Burbank, CA United States Jan 20 2014 via website

    What Happened

    Like him.

    knbc did a lousy reporting job tonight. They warned about the flu and necessity of getting shots. Then showed a photo of a couple that didn't, ostensibly one or both died. They didn't say which!

    Support This…
  22. Gobi M. Rahimi    Dvorana Gripe Split Split, Split-Dalmatia County Croatia Jan 15 2014 via website

    What Happened

    I'm going through a California Covered insurance nightmare for my son. I'm having to change his plan in the 12 hour and get an application in today, so he can hopefully have insurance on the 1st of Feb. In the application process they have asked for a SS# which he doesn't have yet. I went online to see if there is an online SS option. CHKCARDEASY-FILE.ORG comes up as an option under "Social Security Card - online SSN Application Assistance" I know just the title should have been a red flag. I went through and each page I filled out seemed legit. Finally when they direct you to a pay page they have normal delivery (for $38) and an "instant Processing" for an extra $8. So I figured great. Instant SS# here we go. I paid and what I ended up with was a completed one page application for a SS#, that I have to take to the SS office.

    I Spoke With

    I haven't been able to get thru to anyone yet.

    What It Would Take to Resolve This

    refund my money.

    Support This…
  23. Mark Flegg    McElroy's Automotive Services 30863 West 10 Mile Road Farmington Hills, MI United States Jan 11 2014 via website

    What Happened

    These guys always do a great job, and they don't overcharge. I've been taking my cars here for several years, and they have been very good to me.

    Support This…
  24. RG  vs.  Sprint Store 255 East Basse Road #1524 San Antonio, TX United States Jan 7 2014 via website

    What Happened

    this is the 3rd samsung 3 that has turned out defective. i went to this store and they ordered a refurbished phone that took a week. when i went to pick this one up, they took almost an hour to activate and program it. I am again having the same problems with defective samsung II phone. They said that they are turning out defective due to software issue. I am a VERY disatified Sprint customer

    I Spoke With

    customer rep

    What It Would Take to Resolve This

    I dont want another samsung II. I want a different phone.

    Support This…
  25. Alex Laz  vs.  MetroPCS 1675 West 49th Street Hialeah, FL United States Jan 5 2014 via website

    What Happened

    To see all the negative comments on Facebook, and Twitter and gri.pe too, does my heart good. Let me tell you my little story...my white Samsung Galaxy S4 that I paid $549 has now taken it upon itself to take whatever phone calls it wants...in other words, sometimes they come in, other times they don't.

    So, I miss a call for a job offer on Dec 22...and I go to my visual vmail and see the call, I apologize to the lady and we talk about the job. But now I am paranoid and I am telling ppl to call me to see if my phone is working. I out of 5 calls come in. So, I call MPCS Cust Serv and proceed to get the worst CS Agt in their region, and explain the problem...the hang up on me when I ask to speak to the supervisor. Have to call back, must have been her cousin, hang up. And after about 5 agents and having to explain the same thing to 5 agents, which takes about 15-20 mins each time (do the math, 5 agts time 20 mins is 1 hour and 20 mins) I am told to take out the battery and SIM card and wait 30 mins and then call back. I do that have to call another agent, explain all of that again to them, she tells me to do the batt & SIM card thing and I ask her "Maria, do you not have my acct up?" She answers "Yes" and I say, "well can you READ what I have done ALREADY!?" she then places me on hold and surprise!! The call is lost!!! So guess what? I had to call back another 2 times, before I got a supervisor (are you still doing the math 20 times 3 agents =60 mins plus the supervisor...that is not counting hold time for calls to be answered and the transfer to supv hold time) and he tells me that all he can do is open a trouble ticket and that the engineers will fix the line which takes 5 business days & someone would text me. At that pt., I had given up and told him to do it.

    So today, I find it strange that I have gotten no calls especially from the job lady, and I have no missed calls from her. No texts from the engineers abt my line being fixed. So I call my ph and its strange, my phone now takes like around 8 secs from a LAN line before my phone starts ringing on the LAN line phone itself. It rings…I go through my phone to Visual Vmail and there it is a vmail on Thurs, Jan 2 from the job offer lady. It’s Sat Jan 4. So I call and now I am livid. Get Roy, and after a hang up. Get Eddie, and after story avhang up. Get Zara, finally get to a supervisor named Jose Opr #8735, I am on the phone with him for about an hour and he tell me that I have to take out the SIM Card, wait 2 HOURS, replace everything then call them back. REALLY!? REALLY!? I already did that and it was to no avail. He then tells me it was 30mins and I answer cause that is what I was told. He told me I should have waited 2 Hrs and I ask then what? He says we reset the phone, and I said that has been done and I ask what if that doesn’t work. We open ANOTHER TICKET! WHAT!????? And let me guess, I asked…I have to wait 5 business days. And he said YES!!! That is ridiculous and I asked what about after, then if it doesn’t work, you have to go to the store and the techs there will reset the phone…by let my guess, taking out the SIM Card, battery, etc. When I started complaining….He hangs up.

    So I am now, redoing the reset and I am on hour 1 of 2. I am incensed because I PAID my bill just today!! I just got this phone this past Sept 2013 and it is having problems ALL READY!? This is all since the update! I cannot be scared that I am missing calls and call people all day and ask them to call me back to check if it is accepting calls. I pay $65 a month, and worry if I am getting calls or not. I paid $549 for that phone, as well. Metro PCS is ridiculous when it comes to customer service. I thought with the whole T-Mobile thing, the service and customer service would have gotten better. I would NEVER recommend this company to anyone. This whole situation is ridiculous and I may have even lost a job offer.

    UPDATE 01/07/2014: STILL no resolution spoke to a man 2 days ago that said that corporate would contact me the next day and here I am with NO phone and no one has contacted me AT ALL. I private messaged THAT man and have not heard back from him either. Customer Service at MetroPCS is awful! Proof positive! All the proof you need...Since Dec 23 and with intermittent service...Beware! Keep in mind I only had the phone for 3 months!

    I Spoke With

    Several different customer service agents @ 1-888-8metro-8

    What It Would Take to Resolve This

    I would like my month comped, a new phone (not refurbished) since it is phone that is less than 3 months old, same make and model. The phone is accepting phone calls when it wants, which means I do not know when I am missing calls ever. So a new one is the only solution and I cannot be without my phone while they fix it.

    Support This…
  26. Bonsai Sheroes    Bonsai Sheroes Products 8606 Wilshire Boulevard Beverly Hills, CA United States Dec 26 2013 via website

    What Happened

    No sure

    Support This…
  27. Sophie Zaytoun Carmichael  vs.  JUSTICE AND BROTHERS 175 Heritage Drive Pataskala, OHIO 43062 USA Dec 20 2013 via website

    What Happened

    Cannot get anyone to talk to my about my partial order received. I am ordering for my grandchildren for Christmas and when I call the recording say our system is down and we cannot take your call at this time. Then if I ever do get through there is over an hour wait and twice while trying to get my issue resolved the agent disconnects. Then I have to start all over again. This is the worst company I have ever dealt with and the worst customer service ever. Plus they never tell you something is out of stock when you order it they just notify you when some of the order comes in and then tell you it is on "back order". Well a lot of good that does you when your order gets here 5 days before Christmas and you have ordered it 4 weeks before.

    I Spoke With

    so many I cannot count. But none helpful.

    What It Would Take to Resolve This

    too late. cannot get it here by Christmas now.

    Support This…
  28. Nancy Whelan  vs.  College Planning Masters 8461 Lake Worth Road, Suite 244 Lake Worth, Florida 33467 USA Dec 18 2013 via website

    What Happened

    I contracted with college planning masters to guide my son , Mike Hager, through the college application process. I paid over $2500 to help him navigate colleges of interest, financial aid applications, estimated family contribution ,scholarships,etc.. Today, I was told that I needed to pay $59/mo to go forward and that all of the above would evolve in the months up to his graduation! So the $2500 that I paid only covered his meetings with the college counselors that showed him Naviance which he has at his high school, editing of his college essay. All applications were done by us. I find this absolutely outrageous . The contract is very misleading. If you read the first paragraph, none of that has been delivered.

    I Spoke With

    Jodi Isdith 561-713-1123 Ext. 1165

    What It Would Take to Resolve This

    Refund the money or deliver what you promised in the first paragraph of the agreement.

    Support This…
  29. Dot Sexton  vs.  Walmart and Walmart.co ade BlvdMcD Glenolden, Pa usa Dec 13 2013 via website

    What Happened

    I ordered a flat screen tv on November 28,2013 with my debit card not a credit card. Walmart had my money in hand that same day 317.00. I cancelled the order in the store on December 5,at that time I was told it would take up to 5 days to have the cash back into my acct. I started calling the store on the 9 and the money is still not into my acct. As of the 13/13/2013 I'm still waiting for the refund. Now it is after the 5 phone call and still no resolve. They are playing with my money at the Christmas time it is holding up my gift shopping. It's not acceptable to wait this long for a cash refund.

    I Spoke With

    Manager and Assistant mang

    What It Would Take to Resolve This

    give me the cash back now!

    Support This…
Give Love to Get Love!

Support others and they'll support you. That's how your word-of-mouth power works and grows!

Your Support Is Needed More »
Recent Cheers More »