Risa Steward

My wife and I are really frustrated. We don't think that they speak or at least understand English. If this is not rectified, we are taking our mortgage and credit cards else where. We have tried to be patient but we just think that are trying to create revenue for themselves. They are not processing our payments correctly via their website. They are either processing them early or not at all. For some reason because they didn't understand what we were saying they processed a payment early. We got an email back stating that there was only one payment to go through on the due date. Well, that date came and went and it never went through. My wife went in noticed that a payment was going to go through before we wanted it to go through and so she contacted them and they said that they would credit the amount. She double checked and there was a payment to go through on our due date. Now we are getting calls stating that we are late. Not sure what is going on but our neighbor had troubles as well and she removed all her money and transfered her mortgage to another bank. If they don't rectify this issue, then we will follow in our neighbor's direction.

I bought a card that entitled us to a few visits; Nobody ever said that it contained more and so they expired. The reason that I'm writing to Gripe is for the fact that Busy Bee should honor the extra visit. I would have used the card more if I had known that it contained six visits. It's very frustating being told one thing and the card expired and they won't honor an extra visits.

I bought a card that entitled us to a few visits; Nobody ever said that it contained more and so they expired. The reason that I'm writing to Gripe is for the fact that Busy Bee should honor the extra visit. I would have used the card more if I had known that it contained six visits. It's very frustating being told one thing and the card expired and they won't honor an extra visits.

I was lied to by Verizon Wireless. All they try to do is sell you expensive electronic items when you keep telling them; you're on a budget and your spouse has been out of work. I added my husband to my account and I needed to know what it would be per month as we got a very high bill. You keep telling them that you can't afford this or that and they don't listen; they just keeping ignoring you and then you get a bill that you can't possibly pay. I plan on leaving them as my plan is up very soon and I'm counting down the days. Yah!!! I was told that that large bill wouldn't be very much. I was told w/taxes that our bill for two phones would be 129.00 but we got a bill for almost $160.00. In the mean time my dad has Verizon and has his home phone, cell phone, computer and television all for $156.00. . . can you please tell me how two cell phones can be this price? We barely text and do you know they just don't prorate they hand you out to dry when it comes to billing. They call you to say, "you're close to going over" you change your plan and it would have been cheaper to pay the overage charges. Because they charge you what it would cost if you had the plan from the beginning of the month. It's rediculous; however, they don't tell you this. I'm really frustrated w/Verizon and I want people to know what they are doing to the consumer. They are ripping some people off. I guess we have to pay for the states that have great deals. My husband and I don't go over our minutes; there was an issue when I added him to my account for billing and we went over because again, Verizon mislead us as usual. This should be reported to the FCC as well. They are really ripping people off. I was told that it would be one price and then get a bill for a different price.

My daughter go hurt in January; we didn't get a bill until April; my husband got layed off in May. I contacted SCHR.com and asked them to hold the bill as my husband was in between jobs and to wait until we had income coming in. I was told that they would reset my statements so that I would receive a statement in August to give us enough time to get some money. Well, I was told today that the director said no and to reset the statements back to the way it was; I would receive a statement right away not giving us enough time to pay the bill.

I find this offensive as there's nothing that I can do. I had no idea how much this was going to cost. My husband and I figured that the most out of pocket would be $200.00. To our surprise, it was almost $2000.00 for a cut ear for all bills. I was told by a hospital admin person that I should have gone to a 24 hour clinic and not the emergency room. I origionally went to my pediatrican; who sent me to the emergency room. May be he thought it wouldn't be so much; I really don't know but my husband was only working two days a week and only 3 hour days then he got layed off after 16 years of sticking w/this company. We are disabled vets and this is how we are treated. I've mentioned before that these people cut 12 year old mothers w/newborns a break; obviously they don't pay a big hospital bill and all I asked was to give us more time. I never said that I wasn't going to pay the bill but I can't give what we don't have. We are NOT the only ones in this situation and they don't have any type of financial hardship serviceds. Needless to say when I'm looking for a doctor or facility, I will ask if they are part of the Sheridan Corp. I will do business elsewhere.

We have been w/Directv for over five years. We did the two year contract; however, over the last few years we have had to cut back on everything like every one else because work as slowed and we just don't have the money coming in like we used to and other bills have to be paid. Well, our receiver died and Directv was supposed to send us a regular receiver. Instead they sent us another HD Receiver. Well, HD at this time is out of reach because it's too much money and we just can't have any extras. It was not our fault that they sent us the wrong receiver. They said that they would send us another receiver at no charge but that we would have to lock in w/them for another year. Well, we already did the contract thing w/Directv and we shouldn't have to do this. I also told them that we don't know from day to day if there will be work or not and we can't lock in anything. Besides this, we just don't do contracts any more. Well, long term. However, I don't like to make promises at this time because, work is so slow and I want to be able to cancel. Again, it's not our fault that they sent us the wrong receiver. We have to keep calling back and some of the their agents can be very rude. Although Directv, is over good quality compared to other companies, they are VERY expensive and we aren't in the financial situation to play around. These are serious times. The last agent we spoke w/was one of the nicer agents. He told me that I would have to call back in April; however, I want someone in the managerial department to look into this situation as we shouldn't have to be locked into any contract after being w/them for so long. . .not to mention that the new HD receiver they sent us doesn't get HD channels. We thought the agent fixed the issue but didn't. We have to contstantly call back and get a credit for something that doesn't work; as well as something that wasn't supposed to be sent to us in the first place.

They have not responded to my issues w/their stores. I have called numerous times. Do they not care that my truck had things stolen out of it in their parking lot. Do they not care that their company they use for the photo products are horrible. They don't care about their customers. They don't have enough coverage for their stores and a five minute trip to pick up photos took over an hour and this is why I was robbed. People know that at Walgreens, you won't be out in five minutes. Their pharmacy is horrible. What is it going to take for Walgreens to come to help their customers. I have seen outraged customers who were furious w/ their service. I have called their local stores; I have contacted their corporate office on many occasions. WALGREENS doesn't care. Well, I have not shopped there and I go to a new place to get every thing else from pictures to whatever needs I have. They also misadvertize their products. You show them the flyer and they don't have what is advertized. They do it all the time.

Don't know where to begin. I picked this Walgreens as this is the one that I go to the most but the one off of Davie Road has issues but I spoke with one of the managers, Todrick and he said that they are working on making things better. I'm talking about Walgreens, the company as a whole.

There are some serious things going on w/ this company and the public needs to know abou this. From getting your prescriptions filled, pictures developed, to just being in a safe environment, Walgreens has issues. I can't tell you how many times I have left messages at their corporate office and not one person has contacted me back. I was robbed there a couple of weeks ago and one of the managers was so rude to me. I contacted again the corporate office as a courtesy to their patrons and nothing. I wanted to mention that if you have picture projects that you want done, go to someone else. Their new computer system is horrible. I have ordered clocks and mugs and pictures and they come out horrible. Like a two year old did it. Walgreens is not cheap and I as well as other customers that I have spoken w/ are just not happy. I have wasted so much time, I should have gotten paid for my time. One of the photo people contacted me back because I refused 3 photo mugs that came back. They did not look like they did when I saw them on the computer. Even the clerk said that it looked like a home project. Don't know the company that they use for their photo items that get sent out, but they are horrible. I have had so many issues, it's time to call it quits. I have no idea what Walgreens can do for me or how to resolve these issues. They really should pay me for my time. I have gone to another Walgreens and they literally didn't know how to use their photo computers. My pictures came out so badly and I ordered 100 pics. You don't know how horrible they are until they are developed. So, I won't go there to develop pictures but Walgreens needs to know and care. They don't.

I have heard over and over again from customers how horrible Walgreens is. They have their photo people all over the store and so when you go to pick up your photo's or what ever, a five minute trip takes literally an hour. I would have not gotten rob if someone was in photo. They really need to pay me for the chairs that were stolen out of my vehicle. I have not heard from Walgreens. I hope this goes out to millions. Don't waste your time with Walgreens. They don't care about their patrons at all. Also, the misrepresent products or advertise products they don't sell. What is going on with this company. I'm saying goodbye to Walgreens. Let them come up with something to ease my pain. I want to save others from their hell. I don't trust them with anything. BE wary. . .

I got a strange call today and when I heard the message it said that they were attempting to collect a debt. They wouldn't give me any information when I called. I am on the account but I am not on some part of the mortgage. They said that they sent me out a form to be able to talk with them about the account; even though, I'm the one that pays all the bills. My gripe is the fact that we paid them in full but they are saying that we didn't pay them; however, I checked our account and they got paid. So, I don't know what they are trying to pull but we paid it before any late fee should be involved. As long as we pay it on or before, the 16th of each month. Well, I made two payments as I had to wait for us to get paid; however, as said, we paid it in full many many days before the 16th of December. I noticed on one of the other Gripes, that someone else had this happen to them in a similiar situation.

My husband had to have a tumor removed and the doctor allegedly didn't call it in. This is what BCBS is saying. They have partially paid the claim but refuse to pay their full percentage because they say, the doctor didn't get pre-certification. We have a PPO and have never heard of this. We have called every one on the EOB and every one passes it on to the next guy. We don't plan on paying these medical bills because it is not our fault that if this is true, then it's not our fault. We know what our percentage is and this is absolutely rediculous and a game. I mean really, the insurance doesn't want to pay because of some glitch. No one wants to pay their bills and we are stuck paying because of this. Well, We will not pay a dime unless this is resolved. Our insurance told us what we are responsible for and that's what we will pay once this gets resolved. Our insurance has sent us papers to appeal and we will but this just isn't right. We have to worry about this; when we don't know if my husband's tumor is serious or not? Shame on the insurance company and shame on the doctor is this is the case.

I wrote out a check for $79.00 to my son's teacher last May/June. I only got may be $33.00 worth of books. I want to let people know at they are all around the country. I have no idea on what end the problem lies but I have contacted them many many times about my son's books but they say that I need information. I know the check that I wrote out to my son's teacher; they could contact her. She is always buying books from them. Yes, I have contacted her but she is a busy teacher. I have been dealing with this issue since last June and it's still not resolved. In this economy, where my husband is working a few part-time gigs while I look for something that makes sense, for this company to basically steal from parents is crazy. They won't give me any information but I ordered a lot of books and it seems that they weren't delivered. If they would just give me a list of her order in May/June of 2011, I could see if my books were in fact ordered. She said that the books that I ordered were the majority of the books ordered from the class. Again, not sure how many books were ordered but I wrote his teacher a check for $79.00. I made the check out to her and then she paid probably by credit card for the whole class. I wish that someone would help me out in this matter; if they can't give me my books for my son, then a refund or a credit for $44.00 would be great. Some of the books on the list were, "Mermaid Sister", "Princess Potty", "Pirate Potty" "Numbers" and I'm not sure what else but these don't add up to $79.00. These are books that I received. I'm missing quite a few more. They refuse to look up her account and tell me the list of books. They haven't contacted her or anything. I've gotten a few emails but I don't know how she paid or her account number. I don't if any of the other parents ordered books. They don't want to help me. They are asking me for information that they know that I can't answer. I keep telling them that I gave a check to her and made it out to her. She then ordered the books. She is the one that told me that I was missing books. They cleaned her room over the summer and she can't find the book slip for all the books ordered. I hate bothering her and have recently emailed her about what they asked for; however, I paid money to receive books from Scholastic Books and I did not get what was promised.

We went to a sales meeting almost two weeks ago in reference to a vacation plan. We told them that we were interested in it and wanted to do; however, we needed time to think about it. I asked the sales person how many days that I had and she said, " 15". I asked, "is that calendar or business." She said business. I thought we had until this weekend to decide and so after my son was done with school I was going to look through the paperwork and look through our finances to see if it was feasible. Going through the paperwork, I noticed that it said 10 calendar days. I called my husband to ask him what she had said at the sales meeting and said that same thing I said, "two weeks." I wanted to know why we were lied to after telling her our financial situation at this time? I am going by the Sunrise office tomorow because the finance person, Richard, told me to come by and he would see what he could do.

It's not that we don't want to check into this but at this time our finance our tough with OUR economy. Construction is at a stand still and we can't add any more. I told her that I wanted to go home and go through our finances. That's when she told us that we had 15 business days. My husband even remembers me asking her, "is that calendar or business". She said, "business". We should not be held accountable for her mistake. She said one thing and the paperwork I discovered, said another thing.

I was in the middle of the application process for this scholarship program but I was having problems with the website as well as having trouble with some of the paperwork requested. I had questions; so I emailed; I have called. I started this application a while ago but I have yet to receive a phone call or an email about any of my questions.

There are people that I know that I don't know how they got a scholarship from this program unless they lied. This scholarship program has a threshold; which is fine but I needed questions answered to finish my application. They NEVER responded back to me. They say allow one business day. I had no idea that after May 21st that they were not accepting applications for new families. I don't think this is fare as I started my application way before this date and because they never got back to me, I couldn't finish it. I literally found out yesterday about this. My husband has been either out of work or only working part-time and we really needed this scholarship for my son to continue at his present school. I literally have been in tears for the past couple of days. I understand that they have a huge demand at this time but that is no excuse for not contacting me. They also have a $30.00 application fee but without those questions answered, I couldn't finish the application process. Again, my son can't continue there without it. It's a wonderful school; with very caring teachers and staff. Tomorow is his last day of school if I can't find a scholarship for him. My husband and I are in a tough bind right now and it's stressful paying the mortgage each month. I can pay for little things but not for big things at this time. If I didn't think that I would get approved, I wouldn't apply; however, there were things on the website that I needed to know more about. Not one person got back to me.

I contacted them about my bill after I had my daughter. They told me that they had no control over prices; however, I noticed that they charged me a deductible for my daughter who was there only because she was born. I did not admit her; I was there because I had a baby girl. I don't understand how they could charge me two deductibles. Doesn't make any sense. I have contacted many people but nobody could help me. I was also charged for medication when they new that I brought my own; which was approved by my doctors. I made the comment to one of my nurses that I brought my own because I didn't want to get charged a $10.00 for a pill. She said that she doubted very much that insurance companies would allow this; well to my surprise, the smallest charge was about $50.00 for one Ibruprofen and $64.00 for percuset and the list goes up from there. One nausea pill was several times this. It was crazy but nobody could help me or anwer my questions. Doesn't make sense why I was charged two deductibles.

I was robbed in September and I had several gift cards in my wallet two of them were from Toys R US. I had both reciepts that I had used my cards on but they only show part of the number for safety. Apparently, Toys R Us can only go back 13 months. I saved one card because it was slightly past the 13 months. The second one, the manager of the store in Fort Lauderdale, was going to contact Loss prevention because apparently they can go back further. She said that she would call me and she never did. I kept calling and leaving messages but she was always busy and she again never returned my calls. I wrote a letter to the CEO of Toys R Us, but they never contacted me either. I was hoping that if the person who stole my items could be caught because they have cameras but I was also hoping to replace the gift card. So in other words, if the perp never uses the card, Toys R Us just made free money. Why do these companies fail to contact their customers. I have two children and we have spent a fortune on items. Since this has happenend, I have not shopped at Toys R Us. My son keeps asking to go but I just can't because of the way these people have acted.

In early April, 2013 my boyfriend Paul received an online offer to upgrade his Samsung Galaxy III T-Mobile phone to the iPhone5 for a promotional rate of $99 plus tax and shipping (total of $144). As an early birthday gift to Paul, I offered to pay the promotional rate for the upgrade. Paul and I accepted the promotional offer on T-Mobile’s website and used my debit card to pay the upgrade cost. After the order was submitted, a confirmation page was displayed that advised that the order was processed and a sum of $623.67 would be deducted from my bank account. This is a sum that was never displayed or authorized during the ordering process. Paul and I immediately called T-Mobile to cancel the order. The representative that we spoke with apologized for the mistake and assured us that the order had been cancelled. He then advised us to reprocess the order and confirmed that it processed correctly for $144.

The next day, we called T-Mobile to double-check that the initial order for the incorrect amount had been cancelled. The customer service representative that they spoke to this time advised that the second (correct) order had been cancelled and the first (incorrect) order had been processed. They representative told us that he could not stop the order and said that we should refuse the delivery of the phone and that the full amount of $623.67 would be returned my bank account when T-Mobile received the phone back.

The amount of $623.67 was deducted from my personal banking account on April 12, 2013. I immediately approached my bank to file a dispute, but was informed that the issue would need to be resolved by T-Mobile. Neither Paul nor I were home when the phone was delivered by UPS, so could not immediate refuse it. When we collected the package from UPS, we immediately paid to have it returned with signed confirmation upon receipt to T-MOBILE in the original, unopened container. The package was shipped to T Mobile, 4500 Cambridge Rd, Fort Worth, Texas, 76155 UPS sent confirmation to both Paul and I that the iPhone 5 was delivered to T Mobile, received and signed for by the Receiving Dock and left at dock at 10:00 AM on April 30, 2013.

After a week without any contact from T-Mobile about the issue, I called customer service on Tuesday, May 7th and spoke with a service representative from Maine, named Katie. Katie offered to send a HANDSET RESEARCH FORM to the shipping dock so that the phone could be located and that a refund would be issued to my bank account. On Friday, May 10th, at 3:00 PM EST, Katie called me and advised that the receiving dock had not responded to her form submission, and she scheduled to call me back at 2:00 PM EST on Monday, May 13th. At 2:45 PM EST on Monday, May 13th, I still had not received a call back from Katie, so I called T-Mobile customer service again and was informed by another customer service representative that the Receiving Dock replied that they did not have the phone. The customer service representative suggested that I fax a letter and copies of the UPS delivery confirmation and bank statement showing T-Mobile’s withdrawal of $623.67 to the Customer Relations fax line (813-348-5763). Waiting on a response and my refund until Friday. If no response by then, proceeding with legal action.

Well I bought four shvers and had buy one get one free the cashier didn't take the coupon so I decided to return the ones she didn't use a coupon on the managervrefuse to return the shavers because sh said I used a coupon and you can't return things whrpen you use a coupon , but I didn't I was treated badly, when I as the cart attuned to take my cart he sigh and threw it across the asile let he was really pissed .. Had a horrible exsperience I spend so much money there .. Never again so rude there !!

Well I bought four shvers and had buy one get one free the cashier didn't take the coupon so I decided to return the ones she didn't use a coupon on the managervrefuse to return the shavers because sh said I used a coupon and you can't return things whrpen you use a coupon , but I didn't I was treated badly, when I as the cart attuned to take my cart he sigh and threw it across the asile let he was really pissed .. Had a horrible exsperience I spend so much money there .. Never again so rude there !!

On May 6th, 2013 I decided to give Bill’s Car Wash a try after receiving a coupon in the mail. My conclusion after the experience? Completely not impressed. And what’s worse, after posting a complaint about my experience on their Facebook page, they deleted the comment within MINUTES of it being posted and then they blocked me. I now know why the only comments on their Facebook page are all positive. Instead of addressing complaints, they delete and bury them. Below is my personal experience with this company:

I received a “Free Platinum Car Wash” coupon in the mail after moving into a new place. I thought "Wow! A free $26.00 car wash with no strings attached. That's pretty awesome!"

So yesterday (May 6th 2013) I decide to redeem my awesome coupon. I recently bought a new car and honestly, it's hardly had a chance to get dirty, but it is love bug season here in Florida, we've had a lot of rain recently and it's been 3 weeks since I drove the car off the lot so I thought I'd take advantage of this free car wash and get her back to new.

The initial attendant tried to up sell the Platinum wash to a more expensive service. He seemed annoyed when I declined this offer. I told him the Platinum service was really more than I need and that what was offered within the scope of the coupon would be plenty. I then waited approximately 30 minutes until the car was finished. I didn't do a real inspection because 1) I didn't want to be rude, 2) It was free & 3) Upon an initial glance it looked fine. Upon driving off the lot I started looking around and thought "they didn't do anything." There were several indications that supported this. 1) There were still specs of dirt/lint/dust on the seats, 2) None of the interior looked like it had been wiped down, 3) the 2 umbrellas I had in the back seat had never even been moved, they were in the exact same place as when I pulled in and 4) the ultimate give away that they did nothing? The 3 empty Splenda packs still in the driver's side door cubbie were still there. After I got home and out of the car I check the outside. The tires barely looked "shined." I basically "got what I paid for." Oh, wait, I did get a free air freshener swatch. I only had to drive several miles out of my way and wait 30 minutes to get it. I actually went to the store and BOUGHT car cleaning products and cleaned my own car AFTER it was PLATINUM cleaned. This really is not acceptable.

The whole purpose of giving away these free offers is to build a relationship with the customer in the hopes they will come back. Well, major fail on the part of Bill’s Car Wash and Detailing service in Sanford, Florida. In my opinion two things happened here. 1) My car was pretty darned clean when I took it in so they figured if they did nothing it would not be noticed. They were mistaken in this assumption. 2) The car wash was free and they couldn’t up sell the service, so they put no real effort into cleaning my car. Ultimately, the reason I am writing this complaint is because they deleted my straight forward complaint on their Facebook page. That is cowardly and no real way to do business. One can only wonder how many other complaints they have received that never see the light of day. In conclusion, I will not go back to this establishment.

After 10 years of being a member, and after having caused two friends to sign up a # of years ago (I quit recommending the club, though, 4 yrs ago), I've had enough of the slow decline of what used to be a very good club. Most recent issues: Locker combos often not working, security keys broken (for locking up valuables), showers being either very weak or fire-hose strong, such bad water at times in the pool that it stinks of chlorine and is opaque, low-class/vulgar individuals let in as guests who yell and holler and utter profanities as if they're in a nasty playground, and now the clincher: playing teeny-bop music in parts of the club, like the 5th fl weight room, loud enough that you can't listen to your own iPod. It used to be that everyone listened to their own choice of music -- I don't push my classical, jazz or tango on others, why should they push their tacky disco on me? The manager says the CEO decided to have music. The CEO can now have my resignation. P.S. Beware of the annual increases in fees if you're thinking of joining.

Where to begin?

In November 2012, the United Roofing salesman, Eric Antos, quoted the job and collected a down payment. We should have trusted our gut at this point. Eric said that he was the managing partner of United Roofing and was running day to day operations for Mark Harrison, the owner, who had been ill but was recuperating. Eric insisted that we make the check payable to him, rather than United Roofing. The reason was that Mark was in the hospital and by making sure he could cash the check they could start work. It sounded fishy and we were stupid to have continued along.

The start of the job was then delayed because it turned out that Eric was stealing money from the company. So, he was fired and, I suppose, Mark was hard up for cash to start our job. I never once spoke to Mark. He would only text me. I told him in no way would I be held responsible for Eric stealing his money (I don't know for sure that he stole ours anyway), and Mark agreed that it was not our responsibility.

Regardless, the work began. The crew who showed up was nice enough and seemed to work hard. However, the job dragged on and on. Meanwhile, my next door neighbor had his roof ripped and replaced by another company in two days. The reason ours took so long was that some of the crew stopped showing up for work. Perhaps they knew more than I did at that point.

Eventually the job was completed. However, Mark refused to provide the paperwork I needed to complete my claim with my insurance company. My adjuster was kind enough to take my word for it and complete the process. Mark's crew messed up my DirecTV satellite dish and I had to pay DirecTV to come and fix it. I asked Mark about covering the cost of this service call. Not only did he not pay, he didn't even acknowledge it. Lastly, I requested that extra shingles be left with me in the event that I needed to make repairs down the road - none were left.

Fast forward to April 2013. My new roof that is under a lifetime shingle warranty and 10 year labor warranty has water pouring into my garage during the first hard rain. I immediately called Mark. Of course, he only texted a reply. It's been over two weeks now and Mark has still not shown up at my house to look at his faulty work, nor has he returned many calls. He will only text, but usually 36 hours after I text him and only to give me another excuse of why he hasn't shown up.

We are exploring legal action and will update this review in time.

Avoid this company like the plague.

I bought a netbook on 10/2012. It came with a year warranty from Acer. I attempted to have a problem resolved and was told by the website that the netbook is no longer under warranty. I have a receipt to prove to them when I bought it but there is no way that I can talk to anyone regarding this now. I was told to submit the receipt and wait for an email from the company. They didn't wait to take my money so why should I have to wait for them to fix their error.

I am now being forced to go out and buy a Window installation disc and external DVD player so that I can have an operational computer instead of waiting to hear from someone.

I contacted Dish Network in late November 2012 to get an explanation of the increase to my bill. The person that I spoke with could not clearly explain the reason. I called back early in December 2012 to inquire about cancelling service. When I asked how much the termination fee would be I was told it would be $400-$500 dollars. I had already investigated this and based on internet searches, Dish charged around $17/ month for the remainder of your contract. When I questioned the lady about this she told me that I was wrong, so I asked to speak to someone else. She connected me with someone in customer loyalty and retention. He apologized for the previous portion of the call and told me that given the time I had remaining on the contract my termination fee would be around $192. I agreed with that. I had already contacted AT&T to start U-Verse services in a week. Part of the new service with AT&T was a $200 gift card for new services. I planned on using this to pay for the termination fee.

I was told that I would be receiving boxes to ship the equipment back in. After shipping the boxes back, I received a bill in the mail in January for $34. At this point, I could no longer log into my Dish account online to find out what the charges were for so I called in. I was told that charge was for the return shipping of the equipment. I explained to the person that I wasn’t told that I would be responsible for paying for the shipping. He apologized and told me that he would take care of the charges. I also inquired about any other charges, i.e. how to pay them, and was told that “I had fulfilled my obligation to Dish Network.”

I have since received phone calls and bills from Dish regarding the termination fee. Every time that I spoke with someone regarding this issue they all agreed that they saw the notes regarding the conversation in January, but that I shouldn’t have been told that. I have since received a letter and phone calls from a collection agency regarding my Dish Network account.

I called Dish back on April 16, 2013 to again address this issue. The first agent I spoke with put me on hold to research the issue and the call was disconnected. When I called back I reached a different agent who asked for my information “so that she could better serve my needs”. When she asked me why I was calling in today I started the story back in November of last year. As I’m recounting the story I notice the music is playing and then another agent named Elizabeth asked how she could help me. I started over and explained the situation for her. She told me that there was absolutely nothing that could be done to forgive or change the cost of the termination fee. I asked her if she thought this was “great customer service”. I then asked her why the termination fee was now $210.31 and not the $192.50 that I agreed to in December of 2012. She said that was due to taxes on the original fee. When I told her that my biggest complaint was that I had continuously been told one thing then told something else. I told her I didn’t think that was very customer friendly. She then told me that she would adjust the termination fee total to reflect the original $192.50. This was just minutes after telling me that there was absolutely nothing that could be done to adjust or waive the termination fee in any way.

I then asked to speak to her supervisor. Chris then got on the line and after telling him my side of the story. He too told me that they could not adjust the fees. He said that he was sorry that I did not agree with the policy. When I told him that I would have find another way to express my displeasure, he replied sorry you feel that way and have a nice day. He offered not further explanation.

Thank you,

Micah McCauley

(706) 577-8370

Dish Account #: 8255 9097 2188 0083

Bad food

Bad food