Risa Steward

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  1. Risa Steward
  2. Risa Steward  vs.  Sony Electronics Inc 1730 North 1st Street San Jose, CA United States May 30 2013 via website

    What Happened

    I have two Sony cameras and there always seems to be an issue. I can't get the files off my mini disc to my computer. I contacted Sony and their techs couldn't do anything. This is not the first time something has happened. What's weird is that the disc isn't reading what I filmed correctly. Not sure if I got a bad batch of discs. I have had one issue after another w/Sony. I want a lot of people to know. My husband likes Sony even w/the issues. I keep telling him to stop buying Sony as we keep having issues. You can't get these memories back either.

    I am working on a project for my son's teacher and we can't transfer the files of Field Day to the computer to make more discs. I did not film on May 27th, I filmed on May 21st but for some reason some of the files say May 27th. I don't have all the time in the world to work on this but this should not happen.

    I Spoke With

    I used their online tech Chat

    What It Would Take to Resolve This

    I want them to solve this issue as I seem to having issues w/files and the discs that I just purchased. I want 25 copies of this mini disc for my son's class.

    Support This…
  3. Risa Steward  vs.  Wells Fargo: San Francisco Main 464 California Street San Francisco, CA United States Feb 28 2013 via website

    What Happened

    My wife and I are really frustrated. We don't think that they speak or at least understand English. If this is not rectified, we are taking our mortgage and credit cards else where. We have tried to be patient but we just think that are trying to create revenue for themselves. They are not processing our payments correctly via their website. They are either processing them early or not at all. For some reason because they didn't understand what we were saying they processed a payment early. We got an email back stating that there was only one payment to go through on the due date. Well, that date came and went and it never went through. My wife went in noticed that a payment was going to go through before we wanted it to go through and so she contacted them and they said that they would credit the amount. She double checked and there was a payment to go through on our due date. Now we are getting calls stating that we are late. Not sure what is going on but our neighbor had troubles as well and she removed all her money and transfered her mortgage to another bank. If they don't rectify this issue, then we will follow in our neighbor's direction.

    I Spoke With

    customer service

    What It Would Take to Resolve This

    They need to process payments correctly. Their website is terrible; not like Chase or Discover. They need to process our payment and not give us any issues or fees as there was a double payment and they were supposed to credit our account and put through the payment on the 13th. They never did. They did credit us but they never processed our payment. We have a copy of the email received stating that a payment is scheduled for the 13th. Not sure what they are doing but we can't worry about payments going through early or not at all.

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  4. Risa Steward  vs.  Busy Bee Kidz 12399 Southwest 53rd Street #103 Cooper City, FL United States Jan 15 2013 via website

    What Happened

    I bought a card that entitled us to a few visits; Nobody ever said that it contained more and so they expired. The reason that I'm writing to Gripe is for the fact that Busy Bee should honor the extra visit. I would have used the card more if I had known that it contained six visits. It's very frustating being told one thing and the card expired and they won't honor an extra visits.

    I Spoke With

    Some girl that said that she would speak to the owner

    What It Would Take to Resolve This

    I would like two extra visits for free so that me kids can get the time that I wasn't told about.

    Support This…
  5. Risa Steward  vs.  Busy Bee Kidz 12399 Southwest 53rd Street #103 Cooper City, FL United States Jan 15 2013 via website

    What Happened

    I bought a card that entitled us to a few visits; Nobody ever said that it contained more and so they expired. The reason that I'm writing to Gripe is for the fact that Busy Bee should honor the extra visit. I would have used the card more if I had known that it contained six visits. It's very frustating being told one thing and the card expired and they won't honor an extra visits.

    I Spoke With

    Some girl that said that she would speak to the owner

    What It Would Take to Resolve This

    I would like two extra visits for free so that me kids can get the time that I wasn't told about.

    Support This…
  6. Risa Steward  vs.  Verizon Wireless No Business Address Available Jul 30 2012 via website

    What Happened

    I was lied to by Verizon Wireless. All they try to do is sell you expensive electronic items when you keep telling them; you're on a budget and your spouse has been out of work. I added my husband to my account and I needed to know what it would be per month as we got a very high bill. You keep telling them that you can't afford this or that and they don't listen; they just keeping ignoring you and then you get a bill that you can't possibly pay. I plan on leaving them as my plan is up very soon and I'm counting down the days. Yah!!! I was told that that large bill wouldn't be very much. I was told w/taxes that our bill for two phones would be 129.00 but we got a bill for almost $160.00. In the mean time my dad has Verizon and has his home phone, cell phone, computer and television all for $156.00. . . can you please tell me how two cell phones can be this price? We barely text and do you know they just don't prorate they hand you out to dry when it comes to billing. They call you to say, "you're close to going over" you change your plan and it would have been cheaper to pay the overage charges. Because they charge you what it would cost if you had the plan from the beginning of the month. It's rediculous; however, they don't tell you this. I'm really frustrated w/Verizon and I want people to know what they are doing to the consumer. They are ripping some people off. I guess we have to pay for the states that have great deals. My husband and I don't go over our minutes; there was an issue when I added him to my account for billing and we went over because again, Verizon mislead us as usual. This should be reported to the FCC as well. They are really ripping people off. I was told that it would be one price and then get a bill for a different price.

    I Spoke With

    I have spoken to different people and get the same answers. . .nothing.

    What It Would Take to Resolve This

    They should credit my account because they lied to us. One person that I spoke w/even crunched numbers for us and told us what it would be w/taxes. Then we get a different amount on our bill. She spoke w/me and my husband. They just want to keep sticking it to us. They charge so much to pay for these people to answer our questions; when they can't.

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  7. Risa Steward  vs.  Sheridan Healthcare Inc 1619 Northwest 136th Avenue Sunrise, FL United States Jul 12 2012 via website

    What Happened

    My daughter go hurt in January; we didn't get a bill until April; my husband got layed off in May. I contacted SCHR.com and asked them to hold the bill as my husband was in between jobs and to wait until we had income coming in. I was told that they would reset my statements so that I would receive a statement in August to give us enough time to get some money. Well, I was told today that the director said no and to reset the statements back to the way it was; I would receive a statement right away not giving us enough time to pay the bill.

    I find this offensive as there's nothing that I can do. I had no idea how much this was going to cost. My husband and I figured that the most out of pocket would be $200.00. To our surprise, it was almost $2000.00 for a cut ear for all bills. I was told by a hospital admin person that I should have gone to a 24 hour clinic and not the emergency room. I origionally went to my pediatrican; who sent me to the emergency room. May be he thought it wouldn't be so much; I really don't know but my husband was only working two days a week and only 3 hour days then he got layed off after 16 years of sticking w/this company. We are disabled vets and this is how we are treated. I've mentioned before that these people cut 12 year old mothers w/newborns a break; obviously they don't pay a big hospital bill and all I asked was to give us more time. I never said that I wasn't going to pay the bill but I can't give what we don't have. We are NOT the only ones in this situation and they don't have any type of financial hardship serviceds. Needless to say when I'm looking for a doctor or facility, I will ask if they are part of the Sheridan Corp. I will do business elsewhere.

    I Spoke With

    Diana

    What It Would Take to Resolve This

    Just give us more time and put us on a minimal payment plan. They are not only and they are not are only medical bill.

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  8. Risa Steward    Get A Room No Business Address Available Jun 19 2012 via website

    What Happened

    We booked through Kayak and got a double charge through the Ramada Inn and a company called Get A Room.com; the room had ants, it smelled of vomit, the ceiling was falling apart, the shower stall was falling apart, the furniture was rotted, the linens were gross and the curtain rods were falling off the wall. We asked to be moved but they said that they were booked but would take care of these issues; they never did.

    Not only did we get charged once but twice for a substandard room. Ramada took care of the charges but we didn't even book through Get A Room and they haven't found our reservation.

    I Spoke With

    Customer service

    What It Would Take to Resolve This

    We would like a full refund; this room should have never been rented out. We already spoke w/the Ramada and they gave us a full refund. We were also told through Kayak that there are zero fees. We will never book through this company again and I want every one to know not to use them if they don't rectify this situation.

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  9. Risa Steward  vs.  Directv Greenwood Village, Colorado 85062-8626 USA Apr 10 2012 via website

    What Happened

    We have been w/Directv for over five years. We did the two year contract; however, over the last few years we have had to cut back on everything like every one else because work as slowed and we just don't have the money coming in like we used to and other bills have to be paid. Well, our receiver died and Directv was supposed to send us a regular receiver. Instead they sent us another HD Receiver. Well, HD at this time is out of reach because it's too much money and we just can't have any extras. It was not our fault that they sent us the wrong receiver. They said that they would send us another receiver at no charge but that we would have to lock in w/them for another year. Well, we already did the contract thing w/Directv and we shouldn't have to do this. I also told them that we don't know from day to day if there will be work or not and we can't lock in anything. Besides this, we just don't do contracts any more. Well, long term. However, I don't like to make promises at this time because, work is so slow and I want to be able to cancel. Again, it's not our fault that they sent us the wrong receiver. We have to keep calling back and some of the their agents can be very rude. Although Directv, is over good quality compared to other companies, they are VERY expensive and we aren't in the financial situation to play around. These are serious times. The last agent we spoke w/was one of the nicer agents. He told me that I would have to call back in April; however, I want someone in the managerial department to look into this situation as we shouldn't have to be locked into any contract after being w/them for so long. . .not to mention that the new HD receiver they sent us doesn't get HD channels. We thought the agent fixed the issue but didn't. We have to contstantly call back and get a credit for something that doesn't work; as well as something that wasn't supposed to be sent to us in the first place.

    What It Would Take to Resolve This

    We don't want to be locked into any contract and we shouldn't have to pay for HD when we don't get it just because we have a HD receiver that doesn't work. It's not our fault that it was sent to us in the first place. This is what we have had to deal w/ and should be rectified. When work picks up, we can always change things but for now, we are trying to pay all bills. We have to always call back and sometimes the agents aren't so nice so someone who can help us out w/these issues would be great.

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  10. Risa Steward  vs.  Walgreens: Corporate Office 200 Wilmot Road Deerfield, IL United States Feb 3 2012 via website

    What Happened

    They have not responded to my issues w/their stores. I have called numerous times. Do they not care that my truck had things stolen out of it in their parking lot. Do they not care that their company they use for the photo products are horrible. They don't care about their customers. They don't have enough coverage for their stores and a five minute trip to pick up photos took over an hour and this is why I was robbed. People know that at Walgreens, you won't be out in five minutes. Their pharmacy is horrible. What is it going to take for Walgreens to come to help their customers. I have seen outraged customers who were furious w/ their service. I have called their local stores; I have contacted their corporate office on many occasions. WALGREENS doesn't care. Well, I have not shopped there and I go to a new place to get every thing else from pictures to whatever needs I have. They also misadvertize their products. You show them the flyer and they don't have what is advertized. They do it all the time.

    I Spoke With

    Various Customer service agents.

    What It Would Take to Resolve This

    I want a gift card for all my time effort and money spent on horrible pictures, horrible defective products, misinformation told to me by their pharmacy dept. More importantly, I want a phone call telling that they got my concerns. I was told that they would be forwarded. I have never heard from them. I have called so many times. They don't care about their customers. I do hope that people reading this will go elsewhere for their needs. Walgreens in some communitys is not safe and the service is terrible. They go through so many people and I can see why. They can't keep their employees happy either. What's it going to take Walgreens to make the community happy? I guess they don't want my money if they don't call me.

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  11. Risa Steward  vs.  Walgreens Store Davie 3015 S University Dr Davie, FL United States Jan 28 2012 via website

    What Happened

    Don't know where to begin. I picked this Walgreens as this is the one that I go to the most but the one off of Davie Road has issues but I spoke with one of the managers, Todrick and he said that they are working on making things better. I'm talking about Walgreens, the company as a whole.

    There are some serious things going on w/ this company and the public needs to know abou this. From getting your prescriptions filled, pictures developed, to just being in a safe environment, Walgreens has issues. I can't tell you how many times I have left messages at their corporate office and not one person has contacted me back. I was robbed there a couple of weeks ago and one of the managers was so rude to me. I contacted again the corporate office as a courtesy to their patrons and nothing. I wanted to mention that if you have picture projects that you want done, go to someone else. Their new computer system is horrible. I have ordered clocks and mugs and pictures and they come out horrible. Like a two year old did it. Walgreens is not cheap and I as well as other customers that I have spoken w/ are just not happy. I have wasted so much time, I should have gotten paid for my time. One of the photo people contacted me back because I refused 3 photo mugs that came back. They did not look like they did when I saw them on the computer. Even the clerk said that it looked like a home project. Don't know the company that they use for their photo items that get sent out, but they are horrible. I have had so many issues, it's time to call it quits. I have no idea what Walgreens can do for me or how to resolve these issues. They really should pay me for my time. I have gone to another Walgreens and they literally didn't know how to use their photo computers. My pictures came out so badly and I ordered 100 pics. You don't know how horrible they are until they are developed. So, I won't go there to develop pictures but Walgreens needs to know and care. They don't.

    I have heard over and over again from customers how horrible Walgreens is. They have their photo people all over the store and so when you go to pick up your photo's or what ever, a five minute trip takes literally an hour. I would have not gotten rob if someone was in photo. They really need to pay me for the chairs that were stolen out of my vehicle. I have not heard from Walgreens. I hope this goes out to millions. Don't waste your time with Walgreens. They don't care about their patrons at all. Also, the misrepresent products or advertise products they don't sell. What is going on with this company. I'm saying goodbye to Walgreens. Let them come up with something to ease my pain. I want to save others from their hell. I don't trust them with anything. BE wary. . .

    What It Would Take to Resolve This

    I don't know but I really should be paid for my lost time. . .

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  12. Risa Steward  vs.  Wells Fargo po box 660455 Desmoines, Iowa 75266-0455 USA Dec 20 2011 via website

    What Happened

    I got a strange call today and when I heard the message it said that they were attempting to collect a debt. They wouldn't give me any information when I called. I am on the account but I am not on some part of the mortgage. They said that they sent me out a form to be able to talk with them about the account; even though, I'm the one that pays all the bills. My gripe is the fact that we paid them in full but they are saying that we didn't pay them; however, I checked our account and they got paid. So, I don't know what they are trying to pull but we paid it before any late fee should be involved. As long as we pay it on or before, the 16th of each month. Well, I made two payments as I had to wait for us to get paid; however, as said, we paid it in full many many days before the 16th of December. I noticed on one of the other Gripes, that someone else had this happen to them in a similiar situation.

    I Spoke With

    a representative who wouldn't talk with me. I talked with someone else before and they were very nice

    What It Would Take to Resolve This

    I want to know what happened and why they ignored our payment. I do not want to be charged an unnessary late fee because they can't keep track of their customers payments; if this is not resolved. We will be looking to refinance with another company ASAP

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  13. Risa Steward  vs.  Blue Cross and Blue Shield of South Carolina: Home Office 2501 Faraway Drive Columbia, SC United States Oct 22 2011 via website

    What Happened

    My husband had to have a tumor removed and the doctor allegedly didn't call it in. This is what BCBS is saying. They have partially paid the claim but refuse to pay their full percentage because they say, the doctor didn't get pre-certification. We have a PPO and have never heard of this. We have called every one on the EOB and every one passes it on to the next guy. We don't plan on paying these medical bills because it is not our fault that if this is true, then it's not our fault. We know what our percentage is and this is absolutely rediculous and a game. I mean really, the insurance doesn't want to pay because of some glitch. No one wants to pay their bills and we are stuck paying because of this. Well, We will not pay a dime unless this is resolved. Our insurance told us what we are responsible for and that's what we will pay once this gets resolved. Our insurance has sent us papers to appeal and we will but this just isn't right. We have to worry about this; when we don't know if my husband's tumor is serious or not? Shame on the insurance company and shame on the doctor is this is the case.

    I Spoke With

    BCBS

    What It Would Take to Resolve This

    Pay the full percentage.

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  14. Risa Steward  vs.  Scholastic books USA Oct 22 2011 via website

    What Happened

    I wrote out a check for $79.00 to my son's teacher last May/June. I only got may be $33.00 worth of books. I want to let people know at they are all around the country. I have no idea on what end the problem lies but I have contacted them many many times about my son's books but they say that I need information. I know the check that I wrote out to my son's teacher; they could contact her. She is always buying books from them. Yes, I have contacted her but she is a busy teacher. I have been dealing with this issue since last June and it's still not resolved. In this economy, where my husband is working a few part-time gigs while I look for something that makes sense, for this company to basically steal from parents is crazy. They won't give me any information but I ordered a lot of books and it seems that they weren't delivered. If they would just give me a list of her order in May/June of 2011, I could see if my books were in fact ordered. She said that the books that I ordered were the majority of the books ordered from the class. Again, not sure how many books were ordered but I wrote his teacher a check for $79.00. I made the check out to her and then she paid probably by credit card for the whole class. I wish that someone would help me out in this matter; if they can't give me my books for my son, then a refund or a credit for $44.00 would be great. Some of the books on the list were, "Mermaid Sister", "Princess Potty", "Pirate Potty" "Numbers" and I'm not sure what else but these don't add up to $79.00. These are books that I received. I'm missing quite a few more. They refuse to look up her account and tell me the list of books. They haven't contacted her or anything. I've gotten a few emails but I don't know how she paid or her account number. I don't if any of the other parents ordered books. They don't want to help me. They are asking me for information that they know that I can't answer. I keep telling them that I gave a check to her and made it out to her. She then ordered the books. She is the one that told me that I was missing books. They cleaned her room over the summer and she can't find the book slip for all the books ordered. I hate bothering her and have recently emailed her about what they asked for; however, I paid money to receive books from Scholastic Books and I did not get what was promised.

    What It Would Take to Resolve This

    Either a refund or a credit to order books. My son is in Kindergarten and we do a lot of reading. He loves to read and we read five books a night.

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  15. Risa Steward    Plantation General Hospital Plantation, Florida United States Oct 8 2011 via website

    What Happened

    I called the billing department about my and my husband's situation in reference there not being a lot of work at this time and I am a stay at home mom at the moment. When I worked, I saved a lot but due to the current economic situation globally; meaning I know that I'm not the only one. So many friends and family have lost businesses and jobs, we had to live off of what I saved. My husband's place of employment doesn't have any work at the moment so we don't really have an income an we are holding on to our insurance by a thread. At any rate, my insurance as well as my husband and myself have paid thousands on this bill. We are on a payment plan but I called them and told them my husband wasn't making any money at the moment and I know that the bill was due. The guy on the phone gave me ten days to call back. Needless to say it's only been seven when they sent me a statement anyway saying as a courtesy that I'm lucky to be on a paymet plan of $25.00 a month but when you don't have any money coming in at the moment, it can't be paid. I asked them If I could pay less and the rep said that $25.00 is the lowest payment plan that they have. I will be forced not to pay them at all, if they don't want to take my money if it's not the $25.00. I know peope that have thrown their bills in a garbage bag as they have lost income. People are barely paying their bills or not paying them at all and here I am trying to work out another plan and they won't help me. The complaint I made before, was about billing prices. The women who contacted me stated that they don't have any thing to do with pricing. $64.00 for one percocet is rediculous, but that being said, if they are not willing to work with me, then I don't have a choice but to not pay them at all. If they are just going to send my name on to collection if I can't pay them the set amount, then, that's it. They are not my only bill and I have to make little go far. Not to mention the price of food, and I have kids in pullups and diapers. I understand that I had a service through them; however, my husband has done jobs for people and was not paid. People don't have money right now and unless jobs are created and more work for American's it's only going to get worse. I had to pay my mortgage late and as far as I'm concerned, my mortgage, electricity, and food is the most important thing to me right now. We still have insurance and that should be enough but with all the deductibles, co-insurance, co payments, and everything else, American's will be in debt forever. My question for them is if they don't want my money if I pay less than the minimium, then I have no choice but to let them go. I would also like to add that on a visit to the hospital when they were having a health fair, there was a young girl may be 12 years old that just had a baby. Who's paying for her? Because, my husband and I pay these high prices, are paying for the people who don't pay at all.

    I Spoke With

    a representative

    What It Would Take to Resolve This

    Find another solution as myself and my insurance has paid plenty to them over the course of two years.

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  16. Risa Steward  vs.  Vacation Village Resorts 3015 North Ocean Boulevard #121 Fort Lauderdale, FL United States Jun 3 2011 via website

    What Happened

    We went to a sales meeting almost two weeks ago in reference to a vacation plan. We told them that we were interested in it and wanted to do; however, we needed time to think about it. I asked the sales person how many days that I had and she said, " 15". I asked, "is that calendar or business." She said business. I thought we had until this weekend to decide and so after my son was done with school I was going to look through the paperwork and look through our finances to see if it was feasible. Going through the paperwork, I noticed that it said 10 calendar days. I called my husband to ask him what she had said at the sales meeting and said that same thing I said, "two weeks." I wanted to know why we were lied to after telling her our financial situation at this time? I am going by the Sunrise office tomorow because the finance person, Richard, told me to come by and he would see what he could do.

    It's not that we don't want to check into this but at this time our finance our tough with OUR economy. Construction is at a stand still and we can't add any more. I told her that I wanted to go home and go through our finances. That's when she told us that we had 15 business days. My husband even remembers me asking her, "is that calendar or business". She said, "business". We should not be held accountable for her mistake. She said one thing and the paperwork I discovered, said another thing.

    I Spoke With

    Today, a Richard

    What It Would Take to Resolve This

    A full refund of our deposit and may be down the road when things look better a trial membership. After look over all the paperwork today, I want to try the plan out before purchasing anything in the future. I want to end in a positive light. I want to tell people that a company came through for their clients. They seemed very nice but why we were told misinformation. Now, I'm not sure if what she told us it true about her background. If they come through, I promise I will let people know about it.

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  17. Risa Steward  vs.  step up for students scholarship program P.O. Box 1670 Tampa, Florida 33601 USA Jun 1 2011 via website

    What Happened

    I was in the middle of the application process for this scholarship program but I was having problems with the website as well as having trouble with some of the paperwork requested. I had questions; so I emailed; I have called. I started this application a while ago but I have yet to receive a phone call or an email about any of my questions.

    There are people that I know that I don't know how they got a scholarship from this program unless they lied. This scholarship program has a threshold; which is fine but I needed questions answered to finish my application. They NEVER responded back to me. They say allow one business day. I had no idea that after May 21st that they were not accepting applications for new families. I don't think this is fare as I started my application way before this date and because they never got back to me, I couldn't finish it. I literally found out yesterday about this. My husband has been either out of work or only working part-time and we really needed this scholarship for my son to continue at his present school. I literally have been in tears for the past couple of days. I understand that they have a huge demand at this time but that is no excuse for not contacting me. They also have a $30.00 application fee but without those questions answered, I couldn't finish the application process. Again, my son can't continue there without it. It's a wonderful school; with very caring teachers and staff. Tomorow is his last day of school if I can't find a scholarship for him. My husband and I are in a tough bind right now and it's stressful paying the mortgage each month. I can pay for little things but not for big things at this time. If I didn't think that I would get approved, I wouldn't apply; however, there were things on the website that I needed to know more about. Not one person got back to me.

    I Spoke With

    No one!

    What It Would Take to Resolve This

    I would like my son to be considered for a scholarship for the 2011-2012 school year; this is his last option unless, any one knows of another scholarship program such as this one that gets back to people.

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  18. Risa Steward  vs.  Plantation General Hospital 401 Northwest 42nd Avenue Plantation, FL United States Apr 19 2011 via website

    What Happened

    I contacted them about my bill after I had my daughter. They told me that they had no control over prices; however, I noticed that they charged me a deductible for my daughter who was there only because she was born. I did not admit her; I was there because I had a baby girl. I don't understand how they could charge me two deductibles. Doesn't make any sense. I have contacted many people but nobody could help me. I was also charged for medication when they new that I brought my own; which was approved by my doctors. I made the comment to one of my nurses that I brought my own because I didn't want to get charged a $10.00 for a pill. She said that she doubted very much that insurance companies would allow this; well to my surprise, the smallest charge was about $50.00 for one Ibruprofen and $64.00 for percuset and the list goes up from there. One nausea pill was several times this. It was crazy but nobody could help me or anwer my questions. Doesn't make sense why I was charged two deductibles.

    What It Would Take to Resolve This

    I would like to know why and how the deductible issue can be rectified. My husband I are both out of work and I have been paying these doctors bills for almost two years. Doesn't seem legal that I should be charged for a newborn.

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  19. Risa Steward  vs.  Toys R Us 1600 North Federal Highway Fort Lauderdale, FL United States Mar 29 2011 via website

    What Happened

    I was robbed in September and I had several gift cards in my wallet two of them were from Toys R US. I had both reciepts that I had used my cards on but they only show part of the number for safety. Apparently, Toys R Us can only go back 13 months. I saved one card because it was slightly past the 13 months. The second one, the manager of the store in Fort Lauderdale, was going to contact Loss prevention because apparently they can go back further. She said that she would call me and she never did. I kept calling and leaving messages but she was always busy and she again never returned my calls. I wrote a letter to the CEO of Toys R Us, but they never contacted me either. I was hoping that if the person who stole my items could be caught because they have cameras but I was also hoping to replace the gift card. So in other words, if the perp never uses the card, Toys R Us just made free money. Why do these companies fail to contact their customers. I have two children and we have spent a fortune on items. Since this has happenend, I have not shopped at Toys R Us. My son keeps asking to go but I just can't because of the way these people have acted.

    What It Would Take to Resolve This

    I would like to get my card replaced. I would also like to know how far that loss prevention could go back.

    Support This…
  20. Recent Cheers & Gripes
  21. Devon Galle  vs.  nortonproduct/ServiceNorton.com No Business Address Available Sep 5 2014 via mobile browser

    What Happened

    I had purchased a service of theirs, cost me 100 dollars. Didn't mind paying cause I needed the service. I regularly check my checking account, for the past three months they have been taking 20 dollars out of my account WITHOUT my permission. Now I call them and asked them to REFUND at least two months of the 20 dollars of each month they took out which adds up to 40 dollars again WITHOUT my permission.

    I Spoke With

    Online chat

    What It Would Take to Resolve This

    Refund at least the 19.99 that they took out today 9-5-14

    Support This…
  22. Tori Harrison  vs.  AT&T Uverse P.O. Box 5014 Carol Stream, IL 60197-5014 USA Aug 30 2014 via website

    What Happened

    I was a uverse customer for 2 years and during the time the tv service was decent most of the time but the internet service was horrible. I run 2 business and work from home so I need fast reliable internet. I paid for their fastest internet available in my area which was only 28 mbps, but if I was lucky I would get 2 mbps! I would call and complain they would send a tech out in 2 to 7 days they would get me around 20 mbps it would last 1 to 2 days if I was lucky and then back to 2 mbps or less one reading was 0.12 mbps! That is slower than dial up in the 90's. So I finally canceled the service to find better more reliable internet! I received my final bill finally after canceling my service a month ago! My bill was over $770! Upon signing up I gave a deposit of $450 and they have not credited that to my final bill. I called to make sure they received all the equipment and find out why the deposit hadn't been credited to my bill. I was told by the agent that they did receive all of the equipment and that the deposit was called an "advanced payment" and it is credited back to the account $5 a month until it is gone! Well, I was only with them for 2 years so that according to my math is only $120, where is the remaining $330. She repeated "it is credited to your account $5 per month." So I asked her if that means if I leave before I get the whole amount if I lose it and they just keep it, she said YES! Seriously?!?! Last time I checked when you take a deposit or "advanced payment" and do not provide a service, product or give a refund that was theft! I was charged over $300 per month for subpar service that they couldn't make work for more than a day or two at a time and was expected to pay even when service was out in my area for extended periods of time. This is by far the worst company I have ever done business with!

    I Spoke With

    Random agent on their customer service line.

    What It Would Take to Resolve This

    They can credit my deposit "advanced payment" to my final bill and should even reduce the amount farther for the subpar service they provided for 2 years I was with them!

    Support This…
  23. Rob Schellinger  vs.  Capital One 360 No Business Address Available Aug 27 2014 via website

    What Happened

    Had a checking and savings account with ING Direct. Capital One 360

    took over a few years ago. Lost my job several months ago and had a minimal

    balance in both accounts. Starting a new job soon and had already given my

    checking information for direct deposit into my account. Checked the Capital

    One 360 app and there was a message to call them. Come to find out that my

    checking account had been closed, without my knowledge, because a company

    kept attempting to bill me for service. I thought that had been stopped.

    So because of someone else's actions, Capital One 360 closed my account

    and told me that I would not be allowed to open a new one.

    I Spoke With

    Don't remember

    What It Would Take to Resolve This

    Allow me to open a new account.

    Support This…
  24. Anthony Chiaravalloti Sr  vs.  Best Buys 7601 Penn Avenue South Richfield, MN 55423 USA Aug 27 2014 via website

    What Happened

    I bought a Samsung 60" TV and had a service contract with Best Buys the contract ran out and I was never contacted to renew it because I would have the contract expired 3 days ago and they said I can't renew it because it expired and because of a new policy they started there is no grace period like before and there's nothing they can do (or should I say will do), When I called for a service issue that's when I was informed about the contract expiration they had the wrong E mail and home address and type of TV so there was no way they could have contacted me and no way I would know when the contract would have expired I spoke to at least 8 different people and all they kept saying was about the new policy , Policies are written by people and people can change them or at least make exceptions when a situation like this occurs I could have understood if they had called me or it had been a longer time since it expired but come on 4 days please, I will not be purchasing anything from Best Buys ever again and I bought quite a bit and I will be advising my friends and family and colleagues about this situation I'm sure the more people who know about the way they treat their customers after the sale will be hesitant to deal with them.

    I Spoke With

    Consumer Affairs of Best Buys

    What It Would Take to Resolve This

    Reinstate my policy

    Support This…
  25. Ralph French  vs.  Kirby Vacuum USA Aug 11 2014 via website

    What Happened

    The tools do not stay together, they're always disconnecting while in use. I believe their so-called engineering department is really a kindergarten class.

    I Spoke With

    No one will talk to me (they got my money). Why should they care!!

    What It Would Take to Resolve This

    Give me tools that actually do what their supposed to do!

    Support This…
  26. Mary Gentile  vs.  Uniters North America, LLC p.o. Box10909 Riviera Beach, Florida 33419 USA Aug 1 2014 via mobile browser

    What Happened

    The Uniters furniture warranty is useless. I had called in about spilt milk on one piece of my sectional and pet urine on another piece. The technician came to my house with his phone to take pictures and then used my phone to call the report in to the company. They put me on hold for a bit...enough time for him to leave...and stated the stains where old and dried so they could not work on them. After taking 7 days to get to my house no kidding! One piece I put I'm the garage because after one cat peed on it another one did. They said there were "cumulative" stains and stated if they worked on one stain they would be liable for the couch. I was not worried about the normal wear and tear just the pet stains. Isn't that the point if the warranty to have them be accountable for coming to fix the stains? What I found comical was that it was the girl on the phone telling me this information who had no even laid eyes on the piece. The technician came in my house with only his phone...not a single solution or cleaning product. I asked the phone customer service rep what should I have done differently to have gotten this covered and she was speechless and all she could respond with was a "I am sorry." BIGGEST WASTE OF TIME AND MONEY...DONT BUY THE WARRANTY!

    I Spoke With

    Multiple people.

    What It Would Take to Resolve This

    I would like the amount I paid for my warranty refunded.

    Support This…
  27. Ellis Mechallen  vs.  Susan Apartments 221 Susan Ln Rochester, NY 14616 USA May 17 2014 via iPad

    What Happened

    This apartment complex has a tyrannical property manager named Linda Lieberman. She was constantly pushing letters under my door, phone calls for the slightest infraction and knocking on my door to accuse me of not picking up my dog's feces. After complaining to her boss the National Property Manager Associates the only thing that changed was that she stopped harassing me with letters and popping by my apartment.

    I have noticed this behavior towards me and I believe it is not only because I am disabled but because I am African American. Now after 5 years they have refused to renew my lease without a reason. I know it is because my daughter witnessed the harassment and her treatment of me and demanded it stop. So in retaliation they have decided to terminate my lease and if you saw how old and moldy these apartments are, I think leaving would be best for my health but it should be MY choice-not because I am disabled or because of my color.

    My daughter is visiting me temporarily but decided to stay after I had several trips to the ER and because she has a dog they sent threatening letters and refused to make an exception even though I pay a separate pet fee. Yet, just across the way a woman I know has 2 small dogs and has received no threatening letters and is not being evicted. Perhaps because she is not African American?

    Please pass this letter on and I hope in the very least Linda Lieberman is dismissed but more importantly DO NOT move here. It is a waste of your money, too small, moldy, they change the rules whenever it suits them and the prices rise every year.

    I Spoke With

    Linda Lieberman & NPMA

    Support This…
  28. Ellis Mechallen  vs.  Susan Apartments 221 Susan Ln Rochester, NY 14616 USA May 17 2014 via iPad

    What Happened

    This apartment complex has a tyrannical property manager named Linda Lieberman. She was constantly pushing letters under my door, phone calls for the slightest infraction and knocking on my door to accuse me of not picking up my dog's feces. After complaining to her boss the National Property Manager Associates the only thing that changed was that she stopped harassing me with letters and popping by my apartment.

    I have noticed this behavior towards me and I believe it is not only because I am disabled but because I am African American. Now after 5 years they have refused to renew my lease without a reason. I know it is because my daughter witnessed the harassment and her treatment of me and demanded it stop. So in retaliation they have decided to terminate my lease and if you saw how old and moldy these apartments are, I think leaving would be best for my health but it should be MY choice-not because I am disabled or because of my color.

    My daughter is visiting me temporarily but decided to stay after I had several trips to the ER and because she has a dog they sent threatening letters and refused to make an exception even though I pay a separate pet fee. Yet, just across the way a woman I know has 2 small dogs and has received no threatening letters and is not being evicted. Perhaps because she is not African American?

    Please pass this letter on and I hope in the very least Linda Lieberman is dismissed but more importantly DO NOT move here. It is a waste of your money, too small, moldy, they change the rules whenever it suits them and the prices rise every year.

    I Spoke With

    Linda Lieberman & NPMA

    Support This…
  29. Amber Jones  vs.  American Airlines Dallas, Texas May 13 2014 via website

    What Happened

    This past weekend I was travelling from Memphis to Gatwick via Dallas and Tampa for an international judo competition that I had been planning for months. My first flight to Dallas was cancelled due to some storms which then threw my entire trip into a whirlwind of a mess. The rebook lines were very long so I called the customer service line. They said the best they could do to get me to my tournament on time was to fly me into Heathrow. Well that was all great except it was going to cost me almost $50 and an extra couple of hours to take the bus from heathrow to gatwick. The man on the phone didn't seem to care and said it was either that or they could get me to gatwick the following day, which would make me miss my compeition, or they could refund my trip, but I had already paid for the hotel and registration fees and trained for months. I tried to find out several times if they would give me a voucher to finish out the trip I had paid for to gatwick, but everyone I talked to said basically too bad. I work 2 jobs and am trying very hard to represent the USA in international Judo competitions. These are very expensive and I had not budgeted for the extra $50 it was going to take to get to gatwick (since I had already paid to go there). This has become more or less the principal of the fact that this airline has horrible customer service and this is not the first time I have had problems with American. I usually try to avoid them, but since their merger with US Airways I had hopes that they were better. There is a reason they are ranked so low against other airlines and United is so much higher in regards to service. They cannot guarantee they will even get you to your final destination when things go wrong. I understand also that they have no control over the weather, but they do have control over contingency planning!

    What It Would Take to Resolve This

    They could have gotten me to my final destination like what I had paid for. Since that didn't happen I would appreciate the reimbursement for my bus fare to finish out the trip.

    Support This…
  30. Marcia Kearl Johnson  vs.  ElkValley Criminals Elkford, BC Canada Apr 22 2014 via website

    What Happened

    Someone raided our BC shop and stole a huge load of wire! If you see anyone with wire that is about 4 inches wide... Please call the police! Since it is so big, it will not be able to be recycled by the thief because the recyclers will know it was stolen! If times are that tough.. Talking to us about getting a job would have worked out better for you because you must be strong, and a hard worker because what you took must have taken some muscles... However you completely wasted your time since you won't be able to sell what you stole!!!!

    We use the money that we get from recycling to pay for our staff Christmas Party, staff Camping Trip, staff Golf Tourney, staff Ski Trip ... Staff Breakfasts and Staff BBQ's.

    Please call 250.425.5464 or the police if you know anything about this crime!

    I Spoke With

    The Police

    What It Would Take to Resolve This

    Bring back the wire and stop stealing!

    Support This…
  31. David Reiss  vs.  Gleen Car Wash 6500 Tower Dr., Apt. 203 Alexandria, VA 22306 USA Apr 7 2014 via website

    What Happened

    I booked an appointment for 9:00am this past Sat. I got an e-mail a week and a half earlier that they received the booking. But they never showed and I got no call or e-mail. I tried calling them but the phone goes to a Google phone # and voice mail. Left a message and no call back. Sent e-mail and no response. So i spent a beautiful Saturday morning just waiting for these guys to show up....they never did. Based on that, I can only suggest that you avoid Gleen and don't give folks so irresponsible your credit card info. A big fat ZERO. Don't waste your time.

    I Spoke With

    No one....they never called back after I left a voice mail and never returned my e-mail.

    What It Would Take to Resolve This

    They were supposed to wash my car....now they can wash and wax my car and my wife's car and apologize for wasting my time.

    Support This…
  32. Gobi M. Rahimi  vs.  Avon Truck, Van & car rentals 7080 Santa Monica Blvd Los Angeles, California 90038 Los Angeles Feb 26 2014 via website

    What Happened

    I rented a car for a week from Avon. I got a flat tire on the last day of a commercial shoot i was on, and called in to see if they had road side assistance. The guy I spoke with said no, so after a 12 hour shoot in Downtown LA, I pulled over into a parking lot and changed the tire with the spare. The next day I took the car in to return it. The guy at the counter said "Sir I can't close this out because the manager is going to have to look at the damage and then they will be able to close it out" I said, "I got a flat tire". He said "I know but this is our policy". Something already felt fishy about how their "Policy" was shaping up to be. I turned the car in on the 16th of February. I called the 17th to get clarity on the situation and the person who talked with me said they would take my phone number and name and would have someone call me immediately. I didn't get any calls for a week. I called back and was told that someone is calling me. I finally called again yesterday (the 25th) and finally got a lady on the phone who told me to hold on for a few minutes. She then said the manager had decided that the tire had been damaged by me, and that I must have hit a curb and that I would have to replace the tire and pay for an alignment if necessary. The total came to $250+. I told the lady that i never hit a curb or anything and that I would like to see the tire asap. She said the tire had been destroyed, but she would send me some photos of the tire. I told her I am not going to pay for a flat tire and that she should be thankful that i'm not taking action against them for giving me a car with a faulty tire.

    I Spoke With

    a few people, next time i'm taking names

    What It Would Take to Resolve This

    They can not come at me with this BS charge.

    Support This…
  33. Marisa Tragodara Marritt  vs.  Villa Romana Ristorante Italiano 731 Irving Street San Francisco, CA United States Feb 25 2014 via website

    What Happened

    DO NOT EAT HERE!!!!!! GOT FOOD POISONING EATING HERE ON 2/15/14. WHEN WE TRIED TO SEND THE FOOD BACK BECAUSE IT TASTED FUNNY WE WERE TOLD " TOO BAD" BY THE WAITRESS.

    TRIED TO RESOLVE ISSUE BY ASKING FOR MY $ BACK FROM THE OWNER WITH NO RESOLVE. THEY SAY THEY HAVE CERTIFICATES OF EXCELLENCE.......DOES NOT MEAN ANYTHING IF CUSTOMERS GET SICK AFTER CONSUMING THEIR FOOD!!!!!!! AND MANAGEMENT IS THE MOST UNFORGIVING TO THEIR PATRONS!!!

    DO NOT EAT HERE!!!!

    I Spoke With

    Antonio Accardo

    What It Would Take to Resolve This

    Refund my $70.43 spent on meal & apology.

    Support This…
  34. Monica Valiton  vs.  FedEx Express Ship Center 11 Corporate Drive Keene, NH United States Feb 23 2014 via website

    What Happened

    FED EX HAS HAD MORE THAN AMBLE TIME TO DELIVER A PACKAGE. ORDER WENT OUT ON 2/11/14, TODAY IS 2/23/14. THEY WERE IN TOWN ON FRIDAY 2/23/14, BUT ATTEMPTED TO DELIVER PACKAGE AT WRONG LOCATION ( SO THEY SAY) YESTERDAY ANOTHER FED EX TRUCK WAS SPOTTED IN TOWN, AFTER I PULLED THEM OVER TO SEE IF MY PACKAGE WAS ON TRUCK, HE SAID NO, ITS ON ANOTHER TRUCK IN TOWN. I WAITED ALL DAY, STILL NO DELIVERY. I JUST SPOKE TO A FED EX REP ON PHONE. HE SAID HE DID NOT KNOW WHAT HAPPENED YESTERDAY, BUT THE NEXT DELIVERY DAY WOULD BE TUESDAY! I AM SOOO "FED UP " W "FED EX"

    I Spoke With

    FED EX

    What It Would Take to Resolve This

    DELIVER MY PACKAGE ASAP, I NEEDED IT FOR THIS WEEKEND, THUS THE REASON I ORDERED IT 2 WEEKS AGO TO MAKE CERTAIN I WOULD HAVE IT IN PLENTY OF TIME !

    Support This…
  35. Faceup Faceup  vs.  Samsung Design America 735 Battery Street San Francisco, CA United States Feb 20 2014 via Android

    What Happened

    I naught a TV and it was broken

    I Spoke With

    no one

    What It Would Take to Resolve This

    Ship a new tv

    Support This…
  36. Rick Van Clief  vs.  greekgear.com No Business Address Available Feb 19 2014 via website

    What Happened

    On February 12 I ordered a tote bag or my niece on this site for her birthday. As I was already paying for shipping, I decided to order several smaller items also. I received a confirmation of my order and yet when it arrived on 2/18, all the items were in the package except the tote bag which was the original reason for my order. On the packing slip it says "discontinued". If they had told me that when I placed the original order, I would have cancelled it as the same tote bag was available on another site. I even find it more incomprehensible that the items is still appearing on their site as "In Stock"

    I Spoke With

    sent emails to customer service with no response.

    Support This…
  37. John Taylor  vs.  Best Buy 180 Donahue Street Marin City, CA United States Feb 8 2014 via iPhone

    What Happened

    I bought a pc at best buy after about 30 days the battery completely died ( couldn't be recharged). i took computer in an their response was, sorry we only have 15 day return or replace policy. best we can do is send in your computer to mfgr and they can replace battery, but youll be without a computer for 2 weeks LOL. AWFUL customer experience. Ive probably spent ~2k a year at best buy over last 7-8 years and this is how a loyal customer gets treated. I now go out of my way when i have electronic and appliance needs to shop elsewhere AND i make sure to let others know what a terrible experience i had. Congrats best buy smart business, you saved a few bucks by not standing behind the defective computer you sold me and youve lost a lifetime customers and added a consumer who will be sure to tell others not to shop at best buy.

    What It Would Take to Resolve This

    Replace my battery without my having to send my computer in and without my being without a computer for week(s).

    Support This…
  38. Ed Razzano  vs.  Time Warner Cable 2554 Broadway New York, NY United States Feb 1 2014 via iPhone

    What Happened

    Really, 1 hour and 41 minute wait ?! Clearly you need a larger or another office in Manhattan!

    I Spoke With

    Phone Agent

    What It Would Take to Resolve This

    Have a larger or another office with more agents.

    Support This…
  39. Ross Whiteford  vs.  Virgin Mobile Head Office 720 King Street West Canada, ON Canada Jan 30 2014 via website

    What Happened

    I am currently with Virgin Mobile Canada on a month-to-moth rolling contract, paying approximately $60.month + tax for the last two years.

    I recently bought a new, unlocked Moto X and need a nano SIM in order for it to work with my existing Virgin Mobile phone plan. The salesperson at the Eaton Centre store advised me that this would cost $5 + tax.

    Why should I pay Virgin Mobile and additional $5 for a SIM card? I already pay more than enough for basic services. What's more, the original SIM I got when i brought my old, unlocked, phone to Virgin was free - why then am I paying for the exact same SIM chip on a smaller form-factor?

    I will be investigating whether Rogers and Telus charge customers for SIM cards and will seriously consider cancelling my Virgin Mobile contract.

    I Spoke With

    Salesperson at Eaton Centre, Toronto, booth

    What It Would Take to Resolve This

    A free SIM/refund for the $5.65 I will have to pay instore

    Support This…
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