David Pettijohn

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  1. David Pettijohn
  2. David Pettijohn  vs.  PetSmart Wichita Falls 3201 W Lawrence Rd Ste D Wichita Falls, TX United States Oct 30 2011 via website

    What Happened

    We have a blue heeler mix, his name is Bubba. He is 8. We adopted him from a rescue in November 2010. He's the sweetest ever. He's an indoor dog and part of our family, we love him. Bubba loves his spa days at PetSmart here in Wichita Falls. He goes in for the bath, brush, teeth brushing and nail trim. We brought him for a spa day on Tuesday 7/19/11 at 330pm. We got a call at 519pm saying they were taking him to an animal hospital because he was "stressed". The girl said he fell off the table but was fine, just stressed. We got there and the manager of PetSmart, Bobby Garcia, was there and said Bubba was hooked with the short leash and his back legs fell off the table and he was picked back up and was just 'stressed'.

    The vet said he was asphyxiated, he fell off the table and hung there til someone picked him up. The vet treated him because he was not walking right when they brought him in, he was stumbling and falling over. They gave him a steroid shot for anti inflammatory and sent him home wtih us. About 10pm I called the vet again because Bubba's stumbling was getting worse, they said it was probably normal and to bring him in the next day... they had already made us an appt for 11am for recheck.He kept on getting worse with the stumbling, at 3am he had a seizure. He'd never had one ever. We called the vet and he said it sounded like a brain injury and there's nothing they could do for him without the full team in there, so to come in first thing when they open at 8am.Bubbas night got worse. We stayed up with him all night long. He got more and more dizzy and falling down every time he tried to walk, he had another seizure at 6am. We brought him in at 8 and he had another seizure in the exam room. This was tremendously horrifying for us and also for him. .They put a catheder in him and gave seizure meds (wed morning). Bubba stayed in the hospital til Friday, July 22nd and then came home. He was on medications for the swelling for almost 2 weeks. He had swelling in his neck from where he hung and also they said he had the seizures from swelling in his brain due to asphyxiation. He also developed a bladder infection from the medications and was on another medication for that. He and us have been through Hell.I am extremely concerned that the groomer did not follow proper procedures. If the person had been with him all along, and it happened as they said and just his back legs fell off the table and they picked him right up, he would not have neck swelling and a brain injury. The vet attested to that. I am saddened that he ever had to go thru such a thing and that we have had to as well. It's been very traumatic for all of us.The store took him to the vet after the injury and paid the bills, however, he isn't the same. He is afraid now to be groomed, washed, touched on the neck, and has nightmares. He doesn't play like he used to. He is a completely different dog. He doesn't eat like he used to and will sometimes even go a few days. He coughs all the time and seems like he chokes on the smallest things. It is very sad. No dog should have ever had to suffer like mine has and is. I really wanted to let someone know. I have been upset since it happened and finally realized I had to do something.

    I Spoke With

    Bobby Garcia

    What It Would Take to Resolve This

    We talked to the girl that groomed him right after his "fall off the table", to Bobby Garcia and also forwarded our concerns to the Petsmart corporate office who had a gentleman call us to tell us that "everyone he talked to in the Wichita Falls store had the same story about what happened" and he was not interested in the least in helping us or having any sense of compassion about the serious injury that was caused by their negligience.

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  3. David Pettijohn  vs.  Piccadilly Circus (The Fun Circus) 650 Central Ave Suite #1 Sarasota, FL 34236 USA Jun 5 2011 via website

    What Happened

    My fiancee and I had tickets for me, her, and my brother to go to this circus last night 6/4/2011. Yesterday afternoon we decided to drive around the venue to see how it was set up, if it was going to be an indoor or outdoor circus. We drove down Lamar Street which is a public street here in Wichita Falls that happens to be right outside the venue. The street had circus trucks parked on either side of it so we drove between them to look around and we saw that they had 2 elephants outside washing them so we pulled our truck over and parked and were taking pictures of the elephants from the sidewalk across the streets and then an older man wearing a yellow Piccadilly Circus shirt confronted us telling us it was private property and that he was going to take our camera. He walked aggresively towards my fiancee and I stepped in front of him. He stopped walking then and we got in our truck and drove off even though we knew it was wrong of him to try to claim that public street as private property.

    A few hours later, at the time of the circus show we'd paid to see, this same older man was the one right inside the entry doors to the coliseum. He was selling tickets to the "VIP seats" which basically looked like less comfortable versions of old school chairs that were almost literally placed on the ring. Because of his proximity to the front door, of course he saw us walk in. We watched the first half of this show which was pretty uneventful but then came the intermission and because we dared to take pictures of the elephant earlier from a public street, that and the fact that this circus only had an audience of probably around 100 and we were easy to spot, the circus people had police hassling us almost during the entire intermission. They were harassing us about taking pictures during the show when over half the other people at the show were taking pictures and with their flash on. We were the only ones that had the officers getting in their faces about pictures though so my fiancee put her camera away in her camera bag and AGAIN we were harassed by the officer and he said "How do I know you aren't recording from the floor?" so my fiancee opens her camera bag up to reveal that the lens cap was over the lens and the officer demanded she zip up the camera bag all the way and then he even admitted that the circus people wanted us out of there. For the rest of the show we were glared at by various people associated with the circus. The circus itself other than being harrassed and having to witness them being cruel to their animals was the worst excuse for a circus I'd ever seen in my life. There were few animals and the ones that were involved in the show I felt sorry for because you could tell they were neglected and sad. The majority of the circus was clowns that weren't funny, the biggest of which being the ones that were running the show to begin with.

    I Spoke With

    old guy that works at the VIP booth (before the circus) and the 3 cops that harrassed us at the circus

    What It Would Take to Resolve This

    They can refund our $21 dollars that we paid to see the show since we got more harrassment than entertainment.

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  4. David Pettijohn    Pat's Drive Inn 400 Scott Ave Wichita Falls, TX United States Feb 9 2011 via website

    What Happened

    Every time my fiancee and I eat at Pat's, we have friendly customer service and great food. The food is all home made and made to order but it doesn't take long for you to receive your order. This is one of the few places around these days that still cares about great customer service. You feel like you're eating among friends instead of just being a customer. Everything at Pat's is awesome no matter what you order. The only hard part about eating at Pat's is the deciding what to order but once you decide what to order, it's a given that if it's your first time at Pat's that you will return many times. This is one of the best places in Wichita Falls to eat and one of the best examples of great customer service and true Texas hospitality in this town. It's the kind of place I went to for years as I was growing up and the kind of place that I would definitely take my kids or go to for a date day or date night or just any excuse to eat at Pat's works for me. :-)

    How They Earned My Cheer

    Being one of the best food places in town and always having service with a smile and making you feel at home

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  5. David Pettijohn  vs.  Prime Time Limo 901 Kemp Street Wichita Falls, TX United States Feb 9 2011 via website

    What Happened

    I used this limo service to get my fiancee Cheryl and I to an Ozzy Osbourne concert at the American Airlines Center on January 20th. I paid $595.00 for what was supposed to be luxury but ended up being a nightmare. The limo's heat was provided by two blankets that the driver Harold Kephart had thrown in the back of it. Other than that, the limo had no heat. The limo had no phone for us to call the driver because Harold said the previous people that used the limo "broke it". It had no tv, no glasses, no drinks. All it had was a cheap stereo, a heater that blew cold air, the windows didn't go down, the roof didn't open. The only things that we could control were the partition between the driver and us on the way to Dallas and the stereo. It took the driver over 3 hours to drive to Dallas in very little traffic because he was afraid of driving through the road construction.

    When we were dropped off at the American Airlines Center, it was in the middle of the street, he didn't open the door for us or drop us off at the correct place and we had to run across three lanes of traffic.

    After the concert was over and I called Harold to pick us up, he again stops in the middle of the street to pick us up so we had to open our own door and quickly dive into the limo. It was even colder after the concert was over so as much as we were freezing before, we were freezing even more so this time and Harold took close to 4 hours to drive back home. Shortly after getting into the limo, my fiancee Cheryl asked Harold if he knew of any fast food places around and at first he couldn't hear her so she had to move to a seat closer to where he was or try to and then because of the seat she was holding onto as she was moving up closer to Harold was completely loose, she went flying and hit her head against the front seat of the limo and hurt her neck. Harold supposedly couldn't hear her because of the road construction even though he had no problem hearing us when taking us to the event on the very same road. Harold said that "they murdered the road with the road construction" and Cheryl let it be known that she had hurt her head and neck and that comment was ignored. Harold said there wasn't too many around where we were but he knew where a place was so he stops at a fast food place that he "knew" was open and of course it was closed. After this, we just wanted to get home and Harold said he had to stop for gas in Decatur and Cheryl said we could just pick something up at the convenient store when he stopped for gas but Harold insisted on taking us to McDonald's after. He said he called ahead and they were open and he takes us there and of course they are closed. I had contracted the limo out until midnight and we did get home a little over an hour late but I can't control Harold's sidestops or the speed he drives or the fact that he's afraid to drive in construction zones.

    I e-mailed Mike Kephart, son of Harold Kephart and owner of Prime Time Limo on January 21st to explain what happened and how we were unhappy with his service. On January 22nd Mike Kephart e-mailed me back apologizing for his horrible service and stated in his e-mail that he wanted to have a face to face meeting with us. After multiple e-mails back and forth trying to set up a time that worked for Mr. Kephart, he agreed to meeting us on January 27th. During the meeting at first he was apologetic and then quickly turned to making excuses for everything. His excuse for the seat being loose and causing my fiancee to get hurt and for the limo still having trash in it, he blamed a local car wash company that I myself choose not to name because I don't think it's the car wash company's fault. I feel that the limo driver should double check the limo's safety and cleanliness before he ever picks up customers to take to their destination.

    In any case Mike Kephart also was adamant about the fact that he would give us a do-over but for only 2 hours because in some flawed math of his even though I paid $595.00 in full for his service, he says he is out 3 hours himself. I don't see how he figures this. One of the things in his calculation is that we didn't pay his driver, his Dad enough for a tip. How much would anyone pay somebody for a tip that resulted in their loved one getting injured and resulted in both of us having to freeze to and from Dallas at a rate of speed comparable to a snail's pace? We shouldn't have to be penalized for Harold's slow driving or Harold's sidetrips. I have felt all along that Mr. Kephart owes us at least a COMPLETE do-over of the Dallas trip or a full refund because of the horrible experience but all he offered was a refund of 2 hours of the time because I guess he is only sorry for 2 hours of the miserable experience we had to suffer through and not the whole experience itself. That being said I at least expect Mike Kephart to stay true to his word and do what he agreed to at the meeting which is to give us a refund for 2 hours of service. He called Cheryl later on January 27th and stated he just needed the last 4 digits of my credit card which I e-mailed to him right after that. Since then I haven't even gotten the refund of the 2 hours that he agreed to. All I have received is one excuse after another.

    I Spoke With

    Mike Kephart, Robin Kephart

    What It Would Take to Resolve This

    They can resolve the gripe by at LEAST doing what they agreed to do and told us they'd do in their face to face meeting with us and what Mr. Kephart even acknowledged through multiple e-mails that I still have that he would refund us for 2 hours of the horrible customer service we had to deal with.

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  6. David Pettijohn    Patterson Auto Group 2900 Jacksboro Highway Wichita Falls, TX United States Feb 2 2011 via website

    What Happened

    My fiancee Cheryl Rattigan purchased an 2002 Oldsmobile Bravada from this dealership about 10 weeks ago. She spent close to $8000 cash on it and added a warranty plan for an additional $1000. Before purchasing this truck we took it to my uncle who is a mechanic to look it over. He could tell within minutes that this truck had been in some pretty bad accidents even though we had multiple people at Patterson's tell us that it had not. He also could tell the water pump was about to go out on it so before purchasing this vehicle we let Patterson's know about that so they inspected this vehicle again like they were supposed to have done before they ever put it out for sell on the lot and they agreed the water pump needed replaced and they replaced it but they said everything else looked good.

    Since then we have just had to have our truck towed for the second time. The first time it wouldn't start it was in our parking space in our apartment which made it not that big of deal. It could have been worse. The keys were stuck in the ingnition and the tow truck guy had no idea what could be wrong with it. When it got to Patterson's they kept it for the majority of the next day and one of their service managers called and said it definitely wasn't the battery. About 5 minutes later somebody else calls and says it was the battery and since it was the battery that it wasn't covered under warranty and we had to pay for that.

    Fast forward to Sunday January 30th 2011. We were on our way to Shreveport, LA just for a day trip and then shortly after crossing into Louisiana we hear this loud metal sound and we knew that couldn't be anything good and so we pulled over into the rest area / welcome center and called our roadside assistance plan that was part of the Motorist Assistance Plan warranty that Patterson's sold us and the 24/7 roadside assistance plan had an automated message saying it was closed. Thank God we still had Geico roadside assistance because if not we would've been stranded.

    The people that work at this Motorist Assistance Plan place are very rude and told us in no uncertain terms that our repairs that needed to be done had not been "approved" yet. They also pay for a rental car under their plan but only up to $35 per day for every 8 hours of work done on the truck. So in otherwords while the truck is sitting in the parking lot waiting to for it's part, we're having to pay our own money for the rental car that we had to use to get back home and not be stranded in Shreveport, LA where we couldn't afford to keep paying the hotel bill. All of this because of the fact that we trusted Patterson's people and the multiple inspections they did on this truck and the fact that they agreed that the water pump was bad but after they had it up on the lift said nothing else was wrong. Now it's sitting in Shreveport waiting for them to find a transfer case for it. The mechanics said they've never seen anything like this before. The thing about it is this is a major enough problem that Patterson's during their inspections should have seen it. We don't do any offroading or any crazy driving. We drive our truck normally like any other person drives their car. It's not right that we are out the cost of a rental car for however many days it ends up being when we paid so much money for this truck and have only had it for a matter of weeks. With the amount we paid for the truck and considering the short time we've had it, we shouldn't have been stranded on the side of the road and with the amount we paid for the warranty that Patterson's helped talk us into, 24/7 roadside protection REALLY should be 24/7 roadside protection.

    I Spoke With

    Ted Turner

    What It Would Take to Resolve This

    Pay for the costs of the rental car until we get our truck back and also if for whatever reason, the mechanics in Shreveport during their looking the car over see anything else that could potentially go majorly wrong within a short amount of time, Patterson's should consider taking our truck back and giving us an SUV of equal value to what we paid for this one. We didn't pay this amount of money to be stressed out and stranded and we shouldn't have to keep being out money for the cost of a rental car that we shouldn't have to have had to pay for the use of 10 weeks after buying what was supposed to be a dependable truck.

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  7. Recent Cheers & Gripes
  8. Kai Gradert  vs.  NorthStar Moving Company 9120 Mason Ave Los Angeles, CA 91311 USA 40 minutes ago via website

    What Happened

    We had a number of issues with NorthStar Moving on our recent move from Pasadena to Oakland. The first one on the list is the biggest issue though and should be taken very seriously by anybody considering to book a move with NorthStar Moving.

    Our NorthStar Moving experience...

    1. My wife's iMac went missing during the move. Surprisingly the most valuable and most convenient item to steal goes missing. When I pointed this out to the crew manager who was delivering our items, he confirmed "This happens all the time". He later tried to retract his statement when I told him that is a sad statement for a moving company.

    He pointed out that the iMac was not itemized. I then pointed out to him that none of our items got itemized by the packing crew. Not the music equipment, not the Cinema Display, not the Plasma TV nor any of the other high end audio gear and electronics that got boxed up. The crew that did the packing would only itemize "boxes", but none of the items inside the boxes. Making it impossible to track any of the electronics in case they go missing.

    The Sr.Client Care Manager by the name of Wendy Paola is offering us $20 for the missing computer. Her calculation is based on 32lbs at 0.6/pound for any lost items. In her words: "You are entitled to $20 per contract. If you want more, get a lawyer." ...Wow! That was the end of my conversation with the NorthStar claims department.

    Whatever you do, do NOT trust NorthStar Moving. They clearly have an organized theft problem in their organization and they fail to disclose or even address it.

    2. The crew banged up three walls during the delivery. After I asked them to be more considerate, they continued to damage the same walls. It will require some repainting.

    3. One lamp broken, one broken coat rack and one art piece with a broken edge. Studio monitors arrived with scratch marks. A lot of items in the mid/large size boxes were not wrapped at all. Only breakables from the kitchen got paper wrapped.

    4. The crew arrived one day late after the given delivery window. They arrived at 5pm on Labor Day, which meant we had to work through the night to organize and track our belongings. Only half of the boxes were labeled.

    5. Half of the boxes had no labels and were not itemized. I had to open each and every box before I could let the crew know where things go. What baffles me, the missing iMac was packed in one of the medium/large size boxes, meaning somebody had to either know exactly what box it was, or the box got marked for somebody else to grab it in transit. Either way, I suspect the packing crew in Los Angeles to be part of this organized theft operation :(

    A shame because we liked and tipped them. Feeling extra stupid about that now.

    6. None of the furniture was re-assembled as stated. When I asked the crew about it, they stated they generally don't do it and they will require instructions. Had I known I would have taken the furniture apart myself to a) be assured I know where all the screws and parts are and b) recall in which order the pieces are put back together.

    In the end we paid $4,000 for our move from Pasadena to Oakland. We feel violated and extorted by the NorthStar employees and their management team for covering up and supporting this criminal behavior. Do not trust NorthStar with your household.

    I Spoke With

    Wendy Paola, Alan Nudel and Kobe the Supervisor in NorCal

    What It Would Take to Resolve This

    First and foremost, replace the stolen hardware. Secondly, acknowledge the problem of organized theft at NorthStar Moving and pledge to resolve the issue.

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  9. Tori Harrison  vs.  AT&T Uverse P.O. Box 5014 Carol Stream, IL 60197-5014 USA Aug 30 2014 via website

    What Happened

    I was a uverse customer for 2 years and during the time the tv service was decent most of the time but the internet service was horrible. I run 2 business and work from home so I need fast reliable internet. I paid for their fastest internet available in my area which was only 28 mbps, but if I was lucky I would get 2 mbps! I would call and complain they would send a tech out in 2 to 7 days they would get me around 20 mbps it would last 1 to 2 days if I was lucky and then back to 2 mbps or less one reading was 0.12 mbps! That is slower than dial up in the 90's. So I finally canceled the service to find better more reliable internet! I received my final bill finally after canceling my service a month ago! My bill was over $770! Upon signing up I gave a deposit of $450 and they have not credited that to my final bill. I called to make sure they received all the equipment and find out why the deposit hadn't been credited to my bill. I was told by the agent that they did receive all of the equipment and that the deposit was called an "advanced payment" and it is credited back to the account $5 a month until it is gone! Well, I was only with them for 2 years so that according to my math is only $120, where is the remaining $330. She repeated "it is credited to your account $5 per month." So I asked her if that means if I leave before I get the whole amount if I lose it and they just keep it, she said YES! Seriously?!?! Last time I checked when you take a deposit or "advanced payment" and do not provide a service, product or give a refund that was theft! I was charged over $300 per month for subpar service that they couldn't make work for more than a day or two at a time and was expected to pay even when service was out in my area for extended periods of time. This is by far the worst company I have ever done business with!

    I Spoke With

    Random agent on their customer service line.

    What It Would Take to Resolve This

    They can credit my deposit "advanced payment" to my final bill and should even reduce the amount farther for the subpar service they provided for 2 years I was with them!

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  10. Rob Schellinger  vs.  Capital One 360 No Business Address Available Aug 27 2014 via website

    What Happened

    Had a checking and savings account with ING Direct. Capital One 360

    took over a few years ago. Lost my job several months ago and had a minimal

    balance in both accounts. Starting a new job soon and had already given my

    checking information for direct deposit into my account. Checked the Capital

    One 360 app and there was a message to call them. Come to find out that my

    checking account had been closed, without my knowledge, because a company

    kept attempting to bill me for service. I thought that had been stopped.

    So because of someone else's actions, Capital One 360 closed my account

    and told me that I would not be allowed to open a new one.

    I Spoke With

    Don't remember

    What It Would Take to Resolve This

    Allow me to open a new account.

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  11. Anthony Chiaravalloti Sr  vs.  Best Buys 7601 Penn Avenue South Richfield, MN 55423 USA Aug 27 2014 via website

    What Happened

    I bought a Samsung 60" TV and had a service contract with Best Buys the contract ran out and I was never contacted to renew it because I would have the contract expired 3 days ago and they said I can't renew it because it expired and because of a new policy they started there is no grace period like before and there's nothing they can do (or should I say will do), When I called for a service issue that's when I was informed about the contract expiration they had the wrong E mail and home address and type of TV so there was no way they could have contacted me and no way I would know when the contract would have expired I spoke to at least 8 different people and all they kept saying was about the new policy , Policies are written by people and people can change them or at least make exceptions when a situation like this occurs I could have understood if they had called me or it had been a longer time since it expired but come on 4 days please, I will not be purchasing anything from Best Buys ever again and I bought quite a bit and I will be advising my friends and family and colleagues about this situation I'm sure the more people who know about the way they treat their customers after the sale will be hesitant to deal with them.

    I Spoke With

    Consumer Affairs of Best Buys

    What It Would Take to Resolve This

    Reinstate my policy

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  12. Ralph French  vs.  Kirby Vacuum USA Aug 11 2014 via website

    What Happened

    The tools do not stay together, they're always disconnecting while in use. I believe their so-called engineering department is really a kindergarten class.

    I Spoke With

    No one will talk to me (they got my money). Why should they care!!

    What It Would Take to Resolve This

    Give me tools that actually do what their supposed to do!

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  13. Mary Gentile  vs.  Uniters North America, LLC p.o. Box10909 Riviera Beach, Florida 33419 USA Aug 1 2014 via mobile browser

    What Happened

    The Uniters furniture warranty is useless. I had called in about spilt milk on one piece of my sectional and pet urine on another piece. The technician came to my house with his phone to take pictures and then used my phone to call the report in to the company. They put me on hold for a bit...enough time for him to leave...and stated the stains where old and dried so they could not work on them. After taking 7 days to get to my house no kidding! One piece I put I'm the garage because after one cat peed on it another one did. They said there were "cumulative" stains and stated if they worked on one stain they would be liable for the couch. I was not worried about the normal wear and tear just the pet stains. Isn't that the point if the warranty to have them be accountable for coming to fix the stains? What I found comical was that it was the girl on the phone telling me this information who had no even laid eyes on the piece. The technician came in my house with only his phone...not a single solution or cleaning product. I asked the phone customer service rep what should I have done differently to have gotten this covered and she was speechless and all she could respond with was a "I am sorry." BIGGEST WASTE OF TIME AND MONEY...DONT BUY THE WARRANTY!

    I Spoke With

    Multiple people.

    What It Would Take to Resolve This

    I would like the amount I paid for my warranty refunded.

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  14. Ellis Mechallen  vs.  Susan Apartments 221 Susan Ln Rochester, NY 14616 USA May 17 2014 via iPad

    What Happened

    This apartment complex has a tyrannical property manager named Linda Lieberman. She was constantly pushing letters under my door, phone calls for the slightest infraction and knocking on my door to accuse me of not picking up my dog's feces. After complaining to her boss the National Property Manager Associates the only thing that changed was that she stopped harassing me with letters and popping by my apartment.

    I have noticed this behavior towards me and I believe it is not only because I am disabled but because I am African American. Now after 5 years they have refused to renew my lease without a reason. I know it is because my daughter witnessed the harassment and her treatment of me and demanded it stop. So in retaliation they have decided to terminate my lease and if you saw how old and moldy these apartments are, I think leaving would be best for my health but it should be MY choice-not because I am disabled or because of my color.

    My daughter is visiting me temporarily but decided to stay after I had several trips to the ER and because she has a dog they sent threatening letters and refused to make an exception even though I pay a separate pet fee. Yet, just across the way a woman I know has 2 small dogs and has received no threatening letters and is not being evicted. Perhaps because she is not African American?

    Please pass this letter on and I hope in the very least Linda Lieberman is dismissed but more importantly DO NOT move here. It is a waste of your money, too small, moldy, they change the rules whenever it suits them and the prices rise every year.

    I Spoke With

    Linda Lieberman & NPMA

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  15. Ellis Mechallen  vs.  Susan Apartments 221 Susan Ln Rochester, NY 14616 USA May 17 2014 via iPad

    What Happened

    This apartment complex has a tyrannical property manager named Linda Lieberman. She was constantly pushing letters under my door, phone calls for the slightest infraction and knocking on my door to accuse me of not picking up my dog's feces. After complaining to her boss the National Property Manager Associates the only thing that changed was that she stopped harassing me with letters and popping by my apartment.

    I have noticed this behavior towards me and I believe it is not only because I am disabled but because I am African American. Now after 5 years they have refused to renew my lease without a reason. I know it is because my daughter witnessed the harassment and her treatment of me and demanded it stop. So in retaliation they have decided to terminate my lease and if you saw how old and moldy these apartments are, I think leaving would be best for my health but it should be MY choice-not because I am disabled or because of my color.

    My daughter is visiting me temporarily but decided to stay after I had several trips to the ER and because she has a dog they sent threatening letters and refused to make an exception even though I pay a separate pet fee. Yet, just across the way a woman I know has 2 small dogs and has received no threatening letters and is not being evicted. Perhaps because she is not African American?

    Please pass this letter on and I hope in the very least Linda Lieberman is dismissed but more importantly DO NOT move here. It is a waste of your money, too small, moldy, they change the rules whenever it suits them and the prices rise every year.

    I Spoke With

    Linda Lieberman & NPMA

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  16. Amber Jones  vs.  American Airlines Dallas, Texas May 13 2014 via website

    What Happened

    This past weekend I was travelling from Memphis to Gatwick via Dallas and Tampa for an international judo competition that I had been planning for months. My first flight to Dallas was cancelled due to some storms which then threw my entire trip into a whirlwind of a mess. The rebook lines were very long so I called the customer service line. They said the best they could do to get me to my tournament on time was to fly me into Heathrow. Well that was all great except it was going to cost me almost $50 and an extra couple of hours to take the bus from heathrow to gatwick. The man on the phone didn't seem to care and said it was either that or they could get me to gatwick the following day, which would make me miss my compeition, or they could refund my trip, but I had already paid for the hotel and registration fees and trained for months. I tried to find out several times if they would give me a voucher to finish out the trip I had paid for to gatwick, but everyone I talked to said basically too bad. I work 2 jobs and am trying very hard to represent the USA in international Judo competitions. These are very expensive and I had not budgeted for the extra $50 it was going to take to get to gatwick (since I had already paid to go there). This has become more or less the principal of the fact that this airline has horrible customer service and this is not the first time I have had problems with American. I usually try to avoid them, but since their merger with US Airways I had hopes that they were better. There is a reason they are ranked so low against other airlines and United is so much higher in regards to service. They cannot guarantee they will even get you to your final destination when things go wrong. I understand also that they have no control over the weather, but they do have control over contingency planning!

    What It Would Take to Resolve This

    They could have gotten me to my final destination like what I had paid for. Since that didn't happen I would appreciate the reimbursement for my bus fare to finish out the trip.

    Support This…
  17. Marcia Kearl Johnson  vs.  ElkValley Criminals Elkford, BC Canada Apr 22 2014 via website

    What Happened

    Someone raided our BC shop and stole a huge load of wire! If you see anyone with wire that is about 4 inches wide... Please call the police! Since it is so big, it will not be able to be recycled by the thief because the recyclers will know it was stolen! If times are that tough.. Talking to us about getting a job would have worked out better for you because you must be strong, and a hard worker because what you took must have taken some muscles... However you completely wasted your time since you won't be able to sell what you stole!!!!

    We use the money that we get from recycling to pay for our staff Christmas Party, staff Camping Trip, staff Golf Tourney, staff Ski Trip ... Staff Breakfasts and Staff BBQ's.

    Please call 250.425.5464 or the police if you know anything about this crime!

    I Spoke With

    The Police

    What It Would Take to Resolve This

    Bring back the wire and stop stealing!

    Support This…
  18. David Reiss  vs.  Gleen Car Wash 6500 Tower Dr., Apt. 203 Alexandria, VA 22306 USA Apr 7 2014 via website

    What Happened

    I booked an appointment for 9:00am this past Sat. I got an e-mail a week and a half earlier that they received the booking. But they never showed and I got no call or e-mail. I tried calling them but the phone goes to a Google phone # and voice mail. Left a message and no call back. Sent e-mail and no response. So i spent a beautiful Saturday morning just waiting for these guys to show up....they never did. Based on that, I can only suggest that you avoid Gleen and don't give folks so irresponsible your credit card info. A big fat ZERO. Don't waste your time.

    I Spoke With

    No one....they never called back after I left a voice mail and never returned my e-mail.

    What It Would Take to Resolve This

    They were supposed to wash my car....now they can wash and wax my car and my wife's car and apologize for wasting my time.

    Support This…
  19. Gobi M. Rahimi  vs.  Avon Truck, Van & car rentals 7080 Santa Monica Blvd Los Angeles, California 90038 Los Angeles Feb 26 2014 via website

    What Happened

    I rented a car for a week from Avon. I got a flat tire on the last day of a commercial shoot i was on, and called in to see if they had road side assistance. The guy I spoke with said no, so after a 12 hour shoot in Downtown LA, I pulled over into a parking lot and changed the tire with the spare. The next day I took the car in to return it. The guy at the counter said "Sir I can't close this out because the manager is going to have to look at the damage and then they will be able to close it out" I said, "I got a flat tire". He said "I know but this is our policy". Something already felt fishy about how their "Policy" was shaping up to be. I turned the car in on the 16th of February. I called the 17th to get clarity on the situation and the person who talked with me said they would take my phone number and name and would have someone call me immediately. I didn't get any calls for a week. I called back and was told that someone is calling me. I finally called again yesterday (the 25th) and finally got a lady on the phone who told me to hold on for a few minutes. She then said the manager had decided that the tire had been damaged by me, and that I must have hit a curb and that I would have to replace the tire and pay for an alignment if necessary. The total came to $250+. I told the lady that i never hit a curb or anything and that I would like to see the tire asap. She said the tire had been destroyed, but she would send me some photos of the tire. I told her I am not going to pay for a flat tire and that she should be thankful that i'm not taking action against them for giving me a car with a faulty tire.

    I Spoke With

    a few people, next time i'm taking names

    What It Would Take to Resolve This

    They can not come at me with this BS charge.

    Support This…
  20. Marisa Tragodara Marritt  vs.  Villa Romana Ristorante Italiano 731 Irving Street San Francisco, CA United States Feb 25 2014 via website

    What Happened

    DO NOT EAT HERE!!!!!! GOT FOOD POISONING EATING HERE ON 2/15/14. WHEN WE TRIED TO SEND THE FOOD BACK BECAUSE IT TASTED FUNNY WE WERE TOLD " TOO BAD" BY THE WAITRESS.

    TRIED TO RESOLVE ISSUE BY ASKING FOR MY $ BACK FROM THE OWNER WITH NO RESOLVE. THEY SAY THEY HAVE CERTIFICATES OF EXCELLENCE.......DOES NOT MEAN ANYTHING IF CUSTOMERS GET SICK AFTER CONSUMING THEIR FOOD!!!!!!! AND MANAGEMENT IS THE MOST UNFORGIVING TO THEIR PATRONS!!!

    DO NOT EAT HERE!!!!

    I Spoke With

    Antonio Accardo

    What It Would Take to Resolve This

    Refund my $70.43 spent on meal & apology.

    Support This…
  21. Monica Valiton  vs.  FedEx Express Ship Center 11 Corporate Drive Keene, NH United States Feb 23 2014 via website

    What Happened

    FED EX HAS HAD MORE THAN AMBLE TIME TO DELIVER A PACKAGE. ORDER WENT OUT ON 2/11/14, TODAY IS 2/23/14. THEY WERE IN TOWN ON FRIDAY 2/23/14, BUT ATTEMPTED TO DELIVER PACKAGE AT WRONG LOCATION ( SO THEY SAY) YESTERDAY ANOTHER FED EX TRUCK WAS SPOTTED IN TOWN, AFTER I PULLED THEM OVER TO SEE IF MY PACKAGE WAS ON TRUCK, HE SAID NO, ITS ON ANOTHER TRUCK IN TOWN. I WAITED ALL DAY, STILL NO DELIVERY. I JUST SPOKE TO A FED EX REP ON PHONE. HE SAID HE DID NOT KNOW WHAT HAPPENED YESTERDAY, BUT THE NEXT DELIVERY DAY WOULD BE TUESDAY! I AM SOOO "FED UP " W "FED EX"

    I Spoke With

    FED EX

    What It Would Take to Resolve This

    DELIVER MY PACKAGE ASAP, I NEEDED IT FOR THIS WEEKEND, THUS THE REASON I ORDERED IT 2 WEEKS AGO TO MAKE CERTAIN I WOULD HAVE IT IN PLENTY OF TIME !

    Support This…
  22. Faceup Faceup  vs.  Samsung Design America 735 Battery Street San Francisco, CA United States Feb 20 2014 via Android

    What Happened

    I naught a TV and it was broken

    I Spoke With

    no one

    What It Would Take to Resolve This

    Ship a new tv

    Support This…
  23. Rick Van Clief  vs.  greekgear.com No Business Address Available Feb 19 2014 via website

    What Happened

    On February 12 I ordered a tote bag or my niece on this site for her birthday. As I was already paying for shipping, I decided to order several smaller items also. I received a confirmation of my order and yet when it arrived on 2/18, all the items were in the package except the tote bag which was the original reason for my order. On the packing slip it says "discontinued". If they had told me that when I placed the original order, I would have cancelled it as the same tote bag was available on another site. I even find it more incomprehensible that the items is still appearing on their site as "In Stock"

    I Spoke With

    sent emails to customer service with no response.

    Support This…
  24. John Taylor  vs.  Best Buy 180 Donahue Street Marin City, CA United States Feb 8 2014 via iPhone

    What Happened

    I bought a pc at best buy after about 30 days the battery completely died ( couldn't be recharged). i took computer in an their response was, sorry we only have 15 day return or replace policy. best we can do is send in your computer to mfgr and they can replace battery, but youll be without a computer for 2 weeks LOL. AWFUL customer experience. Ive probably spent ~2k a year at best buy over last 7-8 years and this is how a loyal customer gets treated. I now go out of my way when i have electronic and appliance needs to shop elsewhere AND i make sure to let others know what a terrible experience i had. Congrats best buy smart business, you saved a few bucks by not standing behind the defective computer you sold me and youve lost a lifetime customers and added a consumer who will be sure to tell others not to shop at best buy.

    What It Would Take to Resolve This

    Replace my battery without my having to send my computer in and without my being without a computer for week(s).

    Support This…
  25. Ed Razzano  vs.  Time Warner Cable 2554 Broadway New York, NY United States Feb 1 2014 via iPhone

    What Happened

    Really, 1 hour and 41 minute wait ?! Clearly you need a larger or another office in Manhattan!

    I Spoke With

    Phone Agent

    What It Would Take to Resolve This

    Have a larger or another office with more agents.

    Support This…
  26. Ross Whiteford  vs.  Virgin Mobile Head Office 720 King Street West Canada, ON Canada Jan 30 2014 via website

    What Happened

    I am currently with Virgin Mobile Canada on a month-to-moth rolling contract, paying approximately $60.month + tax for the last two years.

    I recently bought a new, unlocked Moto X and need a nano SIM in order for it to work with my existing Virgin Mobile phone plan. The salesperson at the Eaton Centre store advised me that this would cost $5 + tax.

    Why should I pay Virgin Mobile and additional $5 for a SIM card? I already pay more than enough for basic services. What's more, the original SIM I got when i brought my old, unlocked, phone to Virgin was free - why then am I paying for the exact same SIM chip on a smaller form-factor?

    I will be investigating whether Rogers and Telus charge customers for SIM cards and will seriously consider cancelling my Virgin Mobile contract.

    I Spoke With

    Salesperson at Eaton Centre, Toronto, booth

    What It Would Take to Resolve This

    A free SIM/refund for the $5.65 I will have to pay instore

    Support This…
  27. Mary Huth  vs.  US Post Office 7610 Beverly Boulevard Los Angeles, CA United States Jan 28 2014 via website

    What Happened

    Massive fail. Expecting package of new prescription glasses from Coastal. Received notification from USPS that a notice was left at my door last night, 1/27. No notice left anywhere. So could not reschedule delivery. Spent one hour on hold with USPS and rep told me to pick up package at post office. Waited in line at post office at 7610 Beverly, REALLY rude postal person told me that it was NOT there and to just wait around for it to maybe be redelivered. No way to track where my package is now. Tons of wasted time and 0 result, 0 customer service.

    I Spoke With

    Rude woman at post office

    What It Would Take to Resolve This

    Get my package to my front door or get me a real ETA.

    Support This…
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