David Pettijohn

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  1. David Pettijohn
  2. David Pettijohn  vs.  PetSmart Wichita Falls 3201 W Lawrence Rd Ste D Wichita Falls, TX United States Oct 30 2011 via website

    What Happened

    We have a blue heeler mix, his name is Bubba. He is 8. We adopted him from a rescue in November 2010. He's the sweetest ever. He's an indoor dog and part of our family, we love him. Bubba loves his spa days at PetSmart here in Wichita Falls. He goes in for the bath, brush, teeth brushing and nail trim. We brought him for a spa day on Tuesday 7/19/11 at 330pm. We got a call at 519pm saying they were taking him to an animal hospital because he was "stressed". The girl said he fell off the table but was fine, just stressed. We got there and the manager of PetSmart, Bobby Garcia, was there and said Bubba was hooked with the short leash and his back legs fell off the table and he was picked back up and was just 'stressed'.

    The vet said he was asphyxiated, he fell off the table and hung there til someone picked him up. The vet treated him because he was not walking right when they brought him in, he was stumbling and falling over. They gave him a steroid shot for anti inflammatory and sent him home wtih us. About 10pm I called the vet again because Bubba's stumbling was getting worse, they said it was probably normal and to bring him in the next day... they had already made us an appt for 11am for recheck.He kept on getting worse with the stumbling, at 3am he had a seizure. He'd never had one ever. We called the vet and he said it sounded like a brain injury and there's nothing they could do for him without the full team in there, so to come in first thing when they open at 8am.Bubbas night got worse. We stayed up with him all night long. He got more and more dizzy and falling down every time he tried to walk, he had another seizure at 6am. We brought him in at 8 and he had another seizure in the exam room. This was tremendously horrifying for us and also for him. .They put a catheder in him and gave seizure meds (wed morning). Bubba stayed in the hospital til Friday, July 22nd and then came home. He was on medications for the swelling for almost 2 weeks. He had swelling in his neck from where he hung and also they said he had the seizures from swelling in his brain due to asphyxiation. He also developed a bladder infection from the medications and was on another medication for that. He and us have been through Hell.I am extremely concerned that the groomer did not follow proper procedures. If the person had been with him all along, and it happened as they said and just his back legs fell off the table and they picked him right up, he would not have neck swelling and a brain injury. The vet attested to that. I am saddened that he ever had to go thru such a thing and that we have had to as well. It's been very traumatic for all of us.The store took him to the vet after the injury and paid the bills, however, he isn't the same. He is afraid now to be groomed, washed, touched on the neck, and has nightmares. He doesn't play like he used to. He is a completely different dog. He doesn't eat like he used to and will sometimes even go a few days. He coughs all the time and seems like he chokes on the smallest things. It is very sad. No dog should have ever had to suffer like mine has and is. I really wanted to let someone know. I have been upset since it happened and finally realized I had to do something.

    I Spoke With

    Bobby Garcia

    What It Would Take to Resolve This

    We talked to the girl that groomed him right after his "fall off the table", to Bobby Garcia and also forwarded our concerns to the Petsmart corporate office who had a gentleman call us to tell us that "everyone he talked to in the Wichita Falls store had the same story about what happened" and he was not interested in the least in helping us or having any sense of compassion about the serious injury that was caused by their negligience.

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  3. David Pettijohn  vs.  Piccadilly Circus (The Fun Circus) 650 Central Ave Suite #1 Sarasota, FL 34236 USA Jun 5 2011 via website

    What Happened

    My fiancee and I had tickets for me, her, and my brother to go to this circus last night 6/4/2011. Yesterday afternoon we decided to drive around the venue to see how it was set up, if it was going to be an indoor or outdoor circus. We drove down Lamar Street which is a public street here in Wichita Falls that happens to be right outside the venue. The street had circus trucks parked on either side of it so we drove between them to look around and we saw that they had 2 elephants outside washing them so we pulled our truck over and parked and were taking pictures of the elephants from the sidewalk across the streets and then an older man wearing a yellow Piccadilly Circus shirt confronted us telling us it was private property and that he was going to take our camera. He walked aggresively towards my fiancee and I stepped in front of him. He stopped walking then and we got in our truck and drove off even though we knew it was wrong of him to try to claim that public street as private property.

    A few hours later, at the time of the circus show we'd paid to see, this same older man was the one right inside the entry doors to the coliseum. He was selling tickets to the "VIP seats" which basically looked like less comfortable versions of old school chairs that were almost literally placed on the ring. Because of his proximity to the front door, of course he saw us walk in. We watched the first half of this show which was pretty uneventful but then came the intermission and because we dared to take pictures of the elephant earlier from a public street, that and the fact that this circus only had an audience of probably around 100 and we were easy to spot, the circus people had police hassling us almost during the entire intermission. They were harassing us about taking pictures during the show when over half the other people at the show were taking pictures and with their flash on. We were the only ones that had the officers getting in their faces about pictures though so my fiancee put her camera away in her camera bag and AGAIN we were harassed by the officer and he said "How do I know you aren't recording from the floor?" so my fiancee opens her camera bag up to reveal that the lens cap was over the lens and the officer demanded she zip up the camera bag all the way and then he even admitted that the circus people wanted us out of there. For the rest of the show we were glared at by various people associated with the circus. The circus itself other than being harrassed and having to witness them being cruel to their animals was the worst excuse for a circus I'd ever seen in my life. There were few animals and the ones that were involved in the show I felt sorry for because you could tell they were neglected and sad. The majority of the circus was clowns that weren't funny, the biggest of which being the ones that were running the show to begin with.

    I Spoke With

    old guy that works at the VIP booth (before the circus) and the 3 cops that harrassed us at the circus

    What It Would Take to Resolve This

    They can refund our $21 dollars that we paid to see the show since we got more harrassment than entertainment.

    Support This…
  4. David Pettijohn    Pat's Drive Inn 400 Scott Ave Wichita Falls, TX United States Feb 9 2011 via website

    What Happened

    Every time my fiancee and I eat at Pat's, we have friendly customer service and great food. The food is all home made and made to order but it doesn't take long for you to receive your order. This is one of the few places around these days that still cares about great customer service. You feel like you're eating among friends instead of just being a customer. Everything at Pat's is awesome no matter what you order. The only hard part about eating at Pat's is the deciding what to order but once you decide what to order, it's a given that if it's your first time at Pat's that you will return many times. This is one of the best places in Wichita Falls to eat and one of the best examples of great customer service and true Texas hospitality in this town. It's the kind of place I went to for years as I was growing up and the kind of place that I would definitely take my kids or go to for a date day or date night or just any excuse to eat at Pat's works for me. :-)

    How They Earned My Cheer

    Being one of the best food places in town and always having service with a smile and making you feel at home

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  5. David Pettijohn  vs.  Prime Time Limo 901 Kemp Street Wichita Falls, TX United States Feb 9 2011 via website

    What Happened

    I used this limo service to get my fiancee Cheryl and I to an Ozzy Osbourne concert at the American Airlines Center on January 20th. I paid $595.00 for what was supposed to be luxury but ended up being a nightmare. The limo's heat was provided by two blankets that the driver Harold Kephart had thrown in the back of it. Other than that, the limo had no heat. The limo had no phone for us to call the driver because Harold said the previous people that used the limo "broke it". It had no tv, no glasses, no drinks. All it had was a cheap stereo, a heater that blew cold air, the windows didn't go down, the roof didn't open. The only things that we could control were the partition between the driver and us on the way to Dallas and the stereo. It took the driver over 3 hours to drive to Dallas in very little traffic because he was afraid of driving through the road construction.

    When we were dropped off at the American Airlines Center, it was in the middle of the street, he didn't open the door for us or drop us off at the correct place and we had to run across three lanes of traffic.

    After the concert was over and I called Harold to pick us up, he again stops in the middle of the street to pick us up so we had to open our own door and quickly dive into the limo. It was even colder after the concert was over so as much as we were freezing before, we were freezing even more so this time and Harold took close to 4 hours to drive back home. Shortly after getting into the limo, my fiancee Cheryl asked Harold if he knew of any fast food places around and at first he couldn't hear her so she had to move to a seat closer to where he was or try to and then because of the seat she was holding onto as she was moving up closer to Harold was completely loose, she went flying and hit her head against the front seat of the limo and hurt her neck. Harold supposedly couldn't hear her because of the road construction even though he had no problem hearing us when taking us to the event on the very same road. Harold said that "they murdered the road with the road construction" and Cheryl let it be known that she had hurt her head and neck and that comment was ignored. Harold said there wasn't too many around where we were but he knew where a place was so he stops at a fast food place that he "knew" was open and of course it was closed. After this, we just wanted to get home and Harold said he had to stop for gas in Decatur and Cheryl said we could just pick something up at the convenient store when he stopped for gas but Harold insisted on taking us to McDonald's after. He said he called ahead and they were open and he takes us there and of course they are closed. I had contracted the limo out until midnight and we did get home a little over an hour late but I can't control Harold's sidestops or the speed he drives or the fact that he's afraid to drive in construction zones.

    I e-mailed Mike Kephart, son of Harold Kephart and owner of Prime Time Limo on January 21st to explain what happened and how we were unhappy with his service. On January 22nd Mike Kephart e-mailed me back apologizing for his horrible service and stated in his e-mail that he wanted to have a face to face meeting with us. After multiple e-mails back and forth trying to set up a time that worked for Mr. Kephart, he agreed to meeting us on January 27th. During the meeting at first he was apologetic and then quickly turned to making excuses for everything. His excuse for the seat being loose and causing my fiancee to get hurt and for the limo still having trash in it, he blamed a local car wash company that I myself choose not to name because I don't think it's the car wash company's fault. I feel that the limo driver should double check the limo's safety and cleanliness before he ever picks up customers to take to their destination.

    In any case Mike Kephart also was adamant about the fact that he would give us a do-over but for only 2 hours because in some flawed math of his even though I paid $595.00 in full for his service, he says he is out 3 hours himself. I don't see how he figures this. One of the things in his calculation is that we didn't pay his driver, his Dad enough for a tip. How much would anyone pay somebody for a tip that resulted in their loved one getting injured and resulted in both of us having to freeze to and from Dallas at a rate of speed comparable to a snail's pace? We shouldn't have to be penalized for Harold's slow driving or Harold's sidetrips. I have felt all along that Mr. Kephart owes us at least a COMPLETE do-over of the Dallas trip or a full refund because of the horrible experience but all he offered was a refund of 2 hours of the time because I guess he is only sorry for 2 hours of the miserable experience we had to suffer through and not the whole experience itself. That being said I at least expect Mike Kephart to stay true to his word and do what he agreed to at the meeting which is to give us a refund for 2 hours of service. He called Cheryl later on January 27th and stated he just needed the last 4 digits of my credit card which I e-mailed to him right after that. Since then I haven't even gotten the refund of the 2 hours that he agreed to. All I have received is one excuse after another.

    I Spoke With

    Mike Kephart, Robin Kephart

    What It Would Take to Resolve This

    They can resolve the gripe by at LEAST doing what they agreed to do and told us they'd do in their face to face meeting with us and what Mr. Kephart even acknowledged through multiple e-mails that I still have that he would refund us for 2 hours of the horrible customer service we had to deal with.

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  6. David Pettijohn    Patterson Auto Group 2900 Jacksboro Highway Wichita Falls, TX United States Feb 2 2011 via website

    What Happened

    My fiancee Cheryl Rattigan purchased an 2002 Oldsmobile Bravada from this dealership about 10 weeks ago. She spent close to $8000 cash on it and added a warranty plan for an additional $1000. Before purchasing this truck we took it to my uncle who is a mechanic to look it over. He could tell within minutes that this truck had been in some pretty bad accidents even though we had multiple people at Patterson's tell us that it had not. He also could tell the water pump was about to go out on it so before purchasing this vehicle we let Patterson's know about that so they inspected this vehicle again like they were supposed to have done before they ever put it out for sell on the lot and they agreed the water pump needed replaced and they replaced it but they said everything else looked good.

    Since then we have just had to have our truck towed for the second time. The first time it wouldn't start it was in our parking space in our apartment which made it not that big of deal. It could have been worse. The keys were stuck in the ingnition and the tow truck guy had no idea what could be wrong with it. When it got to Patterson's they kept it for the majority of the next day and one of their service managers called and said it definitely wasn't the battery. About 5 minutes later somebody else calls and says it was the battery and since it was the battery that it wasn't covered under warranty and we had to pay for that.

    Fast forward to Sunday January 30th 2011. We were on our way to Shreveport, LA just for a day trip and then shortly after crossing into Louisiana we hear this loud metal sound and we knew that couldn't be anything good and so we pulled over into the rest area / welcome center and called our roadside assistance plan that was part of the Motorist Assistance Plan warranty that Patterson's sold us and the 24/7 roadside assistance plan had an automated message saying it was closed. Thank God we still had Geico roadside assistance because if not we would've been stranded.

    The people that work at this Motorist Assistance Plan place are very rude and told us in no uncertain terms that our repairs that needed to be done had not been "approved" yet. They also pay for a rental car under their plan but only up to $35 per day for every 8 hours of work done on the truck. So in otherwords while the truck is sitting in the parking lot waiting to for it's part, we're having to pay our own money for the rental car that we had to use to get back home and not be stranded in Shreveport, LA where we couldn't afford to keep paying the hotel bill. All of this because of the fact that we trusted Patterson's people and the multiple inspections they did on this truck and the fact that they agreed that the water pump was bad but after they had it up on the lift said nothing else was wrong. Now it's sitting in Shreveport waiting for them to find a transfer case for it. The mechanics said they've never seen anything like this before. The thing about it is this is a major enough problem that Patterson's during their inspections should have seen it. We don't do any offroading or any crazy driving. We drive our truck normally like any other person drives their car. It's not right that we are out the cost of a rental car for however many days it ends up being when we paid so much money for this truck and have only had it for a matter of weeks. With the amount we paid for the truck and considering the short time we've had it, we shouldn't have been stranded on the side of the road and with the amount we paid for the warranty that Patterson's helped talk us into, 24/7 roadside protection REALLY should be 24/7 roadside protection.

    I Spoke With

    Ted Turner

    What It Would Take to Resolve This

    Pay for the costs of the rental car until we get our truck back and also if for whatever reason, the mechanics in Shreveport during their looking the car over see anything else that could potentially go majorly wrong within a short amount of time, Patterson's should consider taking our truck back and giving us an SUV of equal value to what we paid for this one. We didn't pay this amount of money to be stressed out and stranded and we shouldn't have to keep being out money for the cost of a rental car that we shouldn't have to have had to pay for the use of 10 weeks after buying what was supposed to be a dependable truck.

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  7. Recent Cheers & Gripes
  8. David Reiss  vs.  Gleen Car Wash 6500 Tower Dr., Apt. 203 Alexandria, VA 22306 USA Apr 7 2014 via website

    What Happened

    I booked an appointment for 9:00am this past Sat. I got an e-mail a week and a half earlier that they received the booking. But they never showed and I got no call or e-mail. I tried calling them but the phone goes to a Google phone # and voice mail. Left a message and no call back. Sent e-mail and no response. So i spent a beautiful Saturday morning just waiting for these guys to show up....they never did. Based on that, I can only suggest that you avoid Gleen and don't give folks so irresponsible your credit card info. A big fat ZERO. Don't waste your time.

    I Spoke With

    No one....they never called back after I left a voice mail and never returned my e-mail.

    What It Would Take to Resolve This

    They were supposed to wash my car....now they can wash and wax my car and my wife's car and apologize for wasting my time.

    Support This…
  9. Gobi M. Rahimi  vs.  Avon Truck, Van & car rentals 7080 Santa Monica Blvd Los Angeles, California 90038 Los Angeles Feb 26 2014 via website

    What Happened

    I rented a car for a week from Avon. I got a flat tire on the last day of a commercial shoot i was on, and called in to see if they had road side assistance. The guy I spoke with said no, so after a 12 hour shoot in Downtown LA, I pulled over into a parking lot and changed the tire with the spare. The next day I took the car in to return it. The guy at the counter said "Sir I can't close this out because the manager is going to have to look at the damage and then they will be able to close it out" I said, "I got a flat tire". He said "I know but this is our policy". Something already felt fishy about how their "Policy" was shaping up to be. I turned the car in on the 16th of February. I called the 17th to get clarity on the situation and the person who talked with me said they would take my phone number and name and would have someone call me immediately. I didn't get any calls for a week. I called back and was told that someone is calling me. I finally called again yesterday (the 25th) and finally got a lady on the phone who told me to hold on for a few minutes. She then said the manager had decided that the tire had been damaged by me, and that I must have hit a curb and that I would have to replace the tire and pay for an alignment if necessary. The total came to $250+. I told the lady that i never hit a curb or anything and that I would like to see the tire asap. She said the tire had been destroyed, but she would send me some photos of the tire. I told her I am not going to pay for a flat tire and that she should be thankful that i'm not taking action against them for giving me a car with a faulty tire.

    I Spoke With

    a few people, next time i'm taking names

    What It Would Take to Resolve This

    They can not come at me with this BS charge.

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  10. Marisa Tragodara Marritt  vs.  Villa Romana Ristorante Italiano 731 Irving Street San Francisco, CA United States Feb 25 2014 via website

    What Happened

    DO NOT EAT HERE!!!!!! GOT FOOD POISONING EATING HERE ON 2/15/14. WHEN WE TRIED TO SEND THE FOOD BACK BECAUSE IT TASTED FUNNY WE WERE TOLD " TOO BAD" BY THE WAITRESS.

    TRIED TO RESOLVE ISSUE BY ASKING FOR MY $ BACK FROM THE OWNER WITH NO RESOLVE. THEY SAY THEY HAVE CERTIFICATES OF EXCELLENCE.......DOES NOT MEAN ANYTHING IF CUSTOMERS GET SICK AFTER CONSUMING THEIR FOOD!!!!!!! AND MANAGEMENT IS THE MOST UNFORGIVING TO THEIR PATRONS!!!

    DO NOT EAT HERE!!!!

    I Spoke With

    Antonio Accardo

    What It Would Take to Resolve This

    Refund my $70.43 spent on meal & apology.

    Support This…
  11. Monica Valiton  vs.  FedEx Express Ship Center 11 Corporate Drive Keene, NH United States Feb 23 2014 via website

    What Happened

    FED EX HAS HAD MORE THAN AMBLE TIME TO DELIVER A PACKAGE. ORDER WENT OUT ON 2/11/14, TODAY IS 2/23/14. THEY WERE IN TOWN ON FRIDAY 2/23/14, BUT ATTEMPTED TO DELIVER PACKAGE AT WRONG LOCATION ( SO THEY SAY) YESTERDAY ANOTHER FED EX TRUCK WAS SPOTTED IN TOWN, AFTER I PULLED THEM OVER TO SEE IF MY PACKAGE WAS ON TRUCK, HE SAID NO, ITS ON ANOTHER TRUCK IN TOWN. I WAITED ALL DAY, STILL NO DELIVERY. I JUST SPOKE TO A FED EX REP ON PHONE. HE SAID HE DID NOT KNOW WHAT HAPPENED YESTERDAY, BUT THE NEXT DELIVERY DAY WOULD BE TUESDAY! I AM SOOO "FED UP " W "FED EX"

    I Spoke With

    FED EX

    What It Would Take to Resolve This

    DELIVER MY PACKAGE ASAP, I NEEDED IT FOR THIS WEEKEND, THUS THE REASON I ORDERED IT 2 WEEKS AGO TO MAKE CERTAIN I WOULD HAVE IT IN PLENTY OF TIME !

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  12. Faceup Faceup  vs.  Samsung Design America 735 Battery Street San Francisco, CA United States Feb 20 2014 via Android

    What Happened

    I naught a TV and it was broken

    I Spoke With

    no one

    What It Would Take to Resolve This

    Ship a new tv

    Support This…
  13. Rick Van Clief  vs.  greekgear.com No Business Address Available Feb 19 2014 via website

    What Happened

    On February 12 I ordered a tote bag or my niece on this site for her birthday. As I was already paying for shipping, I decided to order several smaller items also. I received a confirmation of my order and yet when it arrived on 2/18, all the items were in the package except the tote bag which was the original reason for my order. On the packing slip it says "discontinued". If they had told me that when I placed the original order, I would have cancelled it as the same tote bag was available on another site. I even find it more incomprehensible that the items is still appearing on their site as "In Stock"

    I Spoke With

    sent emails to customer service with no response.

    Support This…
  14. John Taylor  vs.  Best Buy 180 Donahue Street Marin City, CA United States Feb 8 2014 via iPhone

    What Happened

    I bought a pc at best buy after about 30 days the battery completely died ( couldn't be recharged). i took computer in an their response was, sorry we only have 15 day return or replace policy. best we can do is send in your computer to mfgr and they can replace battery, but youll be without a computer for 2 weeks LOL. AWFUL customer experience. Ive probably spent ~2k a year at best buy over last 7-8 years and this is how a loyal customer gets treated. I now go out of my way when i have electronic and appliance needs to shop elsewhere AND i make sure to let others know what a terrible experience i had. Congrats best buy smart business, you saved a few bucks by not standing behind the defective computer you sold me and youve lost a lifetime customers and added a consumer who will be sure to tell others not to shop at best buy.

    What It Would Take to Resolve This

    Replace my battery without my having to send my computer in and without my being without a computer for week(s).

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  15. Ed Razzano  vs.  Time Warner Cable 2554 Broadway New York, NY United States Feb 1 2014 via iPhone

    What Happened

    Really, 1 hour and 41 minute wait ?! Clearly you need a larger or another office in Manhattan!

    I Spoke With

    Phone Agent

    What It Would Take to Resolve This

    Have a larger or another office with more agents.

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  16. Ross Whiteford  vs.  Virgin Mobile Head Office 720 King Street West Canada, ON Canada Jan 30 2014 via website

    What Happened

    I am currently with Virgin Mobile Canada on a month-to-moth rolling contract, paying approximately $60.month + tax for the last two years.

    I recently bought a new, unlocked Moto X and need a nano SIM in order for it to work with my existing Virgin Mobile phone plan. The salesperson at the Eaton Centre store advised me that this would cost $5 + tax.

    Why should I pay Virgin Mobile and additional $5 for a SIM card? I already pay more than enough for basic services. What's more, the original SIM I got when i brought my old, unlocked, phone to Virgin was free - why then am I paying for the exact same SIM chip on a smaller form-factor?

    I will be investigating whether Rogers and Telus charge customers for SIM cards and will seriously consider cancelling my Virgin Mobile contract.

    I Spoke With

    Salesperson at Eaton Centre, Toronto, booth

    What It Would Take to Resolve This

    A free SIM/refund for the $5.65 I will have to pay instore

    Support This…
  17. Mary Huth  vs.  US Post Office 7610 Beverly Boulevard Los Angeles, CA United States Jan 28 2014 via website

    What Happened

    Massive fail. Expecting package of new prescription glasses from Coastal. Received notification from USPS that a notice was left at my door last night, 1/27. No notice left anywhere. So could not reschedule delivery. Spent one hour on hold with USPS and rep told me to pick up package at post office. Waited in line at post office at 7610 Beverly, REALLY rude postal person told me that it was NOT there and to just wait around for it to maybe be redelivered. No way to track where my package is now. Tons of wasted time and 0 result, 0 customer service.

    I Spoke With

    Rude woman at post office

    What It Would Take to Resolve This

    Get my package to my front door or get me a real ETA.

    Support This…
  18. Louise F. Cerrato    Prahy Cosmetics SARL 313 Rue du Mont-Blanc Beaurainville, Nord-Pas-de-Calais France Jan 20 2014 via website

    What Happened

    I am a big fan of this brand!

    I am starting this Cheer so that others will follow !

    Support This…
  19. Morton Wright    KNBC Local News: Hensel Bruce MD 3000 West Alameda Avenue Burbank, CA United States Jan 20 2014 via website

    What Happened

    Like him.

    knbc did a lousy reporting job tonight. They warned about the flu and necessity of getting shots. Then showed a photo of a couple that didn't, ostensibly one or both died. They didn't say which!

    Support This…
  20. Gobi M. Rahimi    Dvorana Gripe Split Split, Split-Dalmatia County Croatia Jan 15 2014 via website

    What Happened

    I'm going through a California Covered insurance nightmare for my son. I'm having to change his plan in the 12 hour and get an application in today, so he can hopefully have insurance on the 1st of Feb. In the application process they have asked for a SS# which he doesn't have yet. I went online to see if there is an online SS option. CHKCARDEASY-FILE.ORG comes up as an option under "Social Security Card - online SSN Application Assistance" I know just the title should have been a red flag. I went through and each page I filled out seemed legit. Finally when they direct you to a pay page they have normal delivery (for $38) and an "instant Processing" for an extra $8. So I figured great. Instant SS# here we go. I paid and what I ended up with was a completed one page application for a SS#, that I have to take to the SS office.

    I Spoke With

    I haven't been able to get thru to anyone yet.

    What It Would Take to Resolve This

    refund my money.

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  21. Mark Flegg    McElroy's Automotive Services 30863 West 10 Mile Road Farmington Hills, MI United States Jan 11 2014 via website

    What Happened

    These guys always do a great job, and they don't overcharge. I've been taking my cars here for several years, and they have been very good to me.

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  22. RG  vs.  Sprint Store 255 East Basse Road #1524 San Antonio, TX United States Jan 7 2014 via website

    What Happened

    this is the 3rd samsung 3 that has turned out defective. i went to this store and they ordered a refurbished phone that took a week. when i went to pick this one up, they took almost an hour to activate and program it. I am again having the same problems with defective samsung II phone. They said that they are turning out defective due to software issue. I am a VERY disatified Sprint customer

    I Spoke With

    customer rep

    What It Would Take to Resolve This

    I dont want another samsung II. I want a different phone.

    Support This…
  23. Alex Laz  vs.  MetroPCS 1675 West 49th Street Hialeah, FL United States Jan 5 2014 via website

    What Happened

    To see all the negative comments on Facebook, and Twitter and gri.pe too, does my heart good. Let me tell you my little story...my white Samsung Galaxy S4 that I paid $549 has now taken it upon itself to take whatever phone calls it wants...in other words, sometimes they come in, other times they don't.

    So, I miss a call for a job offer on Dec 22...and I go to my visual vmail and see the call, I apologize to the lady and we talk about the job. But now I am paranoid and I am telling ppl to call me to see if my phone is working. I out of 5 calls come in. So, I call MPCS Cust Serv and proceed to get the worst CS Agt in their region, and explain the problem...the hang up on me when I ask to speak to the supervisor. Have to call back, must have been her cousin, hang up. And after about 5 agents and having to explain the same thing to 5 agents, which takes about 15-20 mins each time (do the math, 5 agts time 20 mins is 1 hour and 20 mins) I am told to take out the battery and SIM card and wait 30 mins and then call back. I do that have to call another agent, explain all of that again to them, she tells me to do the batt & SIM card thing and I ask her "Maria, do you not have my acct up?" She answers "Yes" and I say, "well can you READ what I have done ALREADY!?" she then places me on hold and surprise!! The call is lost!!! So guess what? I had to call back another 2 times, before I got a supervisor (are you still doing the math 20 times 3 agents =60 mins plus the supervisor...that is not counting hold time for calls to be answered and the transfer to supv hold time) and he tells me that all he can do is open a trouble ticket and that the engineers will fix the line which takes 5 business days & someone would text me. At that pt., I had given up and told him to do it.

    So today, I find it strange that I have gotten no calls especially from the job lady, and I have no missed calls from her. No texts from the engineers abt my line being fixed. So I call my ph and its strange, my phone now takes like around 8 secs from a LAN line before my phone starts ringing on the LAN line phone itself. It rings…I go through my phone to Visual Vmail and there it is a vmail on Thurs, Jan 2 from the job offer lady. It’s Sat Jan 4. So I call and now I am livid. Get Roy, and after a hang up. Get Eddie, and after story avhang up. Get Zara, finally get to a supervisor named Jose Opr #8735, I am on the phone with him for about an hour and he tell me that I have to take out the SIM Card, wait 2 HOURS, replace everything then call them back. REALLY!? REALLY!? I already did that and it was to no avail. He then tells me it was 30mins and I answer cause that is what I was told. He told me I should have waited 2 Hrs and I ask then what? He says we reset the phone, and I said that has been done and I ask what if that doesn’t work. We open ANOTHER TICKET! WHAT!????? And let me guess, I asked…I have to wait 5 business days. And he said YES!!! That is ridiculous and I asked what about after, then if it doesn’t work, you have to go to the store and the techs there will reset the phone…by let my guess, taking out the SIM Card, battery, etc. When I started complaining….He hangs up.

    So I am now, redoing the reset and I am on hour 1 of 2. I am incensed because I PAID my bill just today!! I just got this phone this past Sept 2013 and it is having problems ALL READY!? This is all since the update! I cannot be scared that I am missing calls and call people all day and ask them to call me back to check if it is accepting calls. I pay $65 a month, and worry if I am getting calls or not. I paid $549 for that phone, as well. Metro PCS is ridiculous when it comes to customer service. I thought with the whole T-Mobile thing, the service and customer service would have gotten better. I would NEVER recommend this company to anyone. This whole situation is ridiculous and I may have even lost a job offer.

    UPDATE 01/07/2014: STILL no resolution spoke to a man 2 days ago that said that corporate would contact me the next day and here I am with NO phone and no one has contacted me AT ALL. I private messaged THAT man and have not heard back from him either. Customer Service at MetroPCS is awful! Proof positive! All the proof you need...Since Dec 23 and with intermittent service...Beware! Keep in mind I only had the phone for 3 months!

    I Spoke With

    Several different customer service agents @ 1-888-8metro-8

    What It Would Take to Resolve This

    I would like my month comped, a new phone (not refurbished) since it is phone that is less than 3 months old, same make and model. The phone is accepting phone calls when it wants, which means I do not know when I am missing calls ever. So a new one is the only solution and I cannot be without my phone while they fix it.

    Support This…
  24. Bonsai Sheroes    Bonsai Sheroes Products 8606 Wilshire Boulevard Beverly Hills, CA United States Dec 26 2013 via website

    What Happened

    No sure

    Support This…
  25. Sophie Zaytoun Carmichael  vs.  JUSTICE AND BROTHERS 175 Heritage Drive Pataskala, OHIO 43062 USA Dec 20 2013 via website

    What Happened

    Cannot get anyone to talk to my about my partial order received. I am ordering for my grandchildren for Christmas and when I call the recording say our system is down and we cannot take your call at this time. Then if I ever do get through there is over an hour wait and twice while trying to get my issue resolved the agent disconnects. Then I have to start all over again. This is the worst company I have ever dealt with and the worst customer service ever. Plus they never tell you something is out of stock when you order it they just notify you when some of the order comes in and then tell you it is on "back order". Well a lot of good that does you when your order gets here 5 days before Christmas and you have ordered it 4 weeks before.

    I Spoke With

    so many I cannot count. But none helpful.

    What It Would Take to Resolve This

    too late. cannot get it here by Christmas now.

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  26. Nancy Whelan  vs.  College Planning Masters 8461 Lake Worth Road, Suite 244 Lake Worth, Florida 33467 USA Dec 18 2013 via website

    What Happened

    I contracted with college planning masters to guide my son , Mike Hager, through the college application process. I paid over $2500 to help him navigate colleges of interest, financial aid applications, estimated family contribution ,scholarships,etc.. Today, I was told that I needed to pay $59/mo to go forward and that all of the above would evolve in the months up to his graduation! So the $2500 that I paid only covered his meetings with the college counselors that showed him Naviance which he has at his high school, editing of his college essay. All applications were done by us. I find this absolutely outrageous . The contract is very misleading. If you read the first paragraph, none of that has been delivered.

    I Spoke With

    Jodi Isdith 561-713-1123 Ext. 1165

    What It Would Take to Resolve This

    Refund the money or deliver what you promised in the first paragraph of the agreement.

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  27. Dot Sexton  vs.  Walmart and Walmart.co ade BlvdMcD Glenolden, Pa usa Dec 13 2013 via website

    What Happened

    I ordered a flat screen tv on November 28,2013 with my debit card not a credit card. Walmart had my money in hand that same day 317.00. I cancelled the order in the store on December 5,at that time I was told it would take up to 5 days to have the cash back into my acct. I started calling the store on the 9 and the money is still not into my acct. As of the 13/13/2013 I'm still waiting for the refund. Now it is after the 5 phone call and still no resolve. They are playing with my money at the Christmas time it is holding up my gift shopping. It's not acceptable to wait this long for a cash refund.

    I Spoke With

    Manager and Assistant mang

    What It Would Take to Resolve This

    give me the cash back now!

    Support This…
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