Carlos Tellez

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  1. Carlos Tellez
  2. Carlos Tellez  vs.  Metro PCS 4398 Palm Beach Boulevard Fort Myers, FL United States Mar 18 2012 via website

    What Happened

    i call the *611 for Metro pcs, and asked the associated how I could refill the card to call internationally, the representative told me that I could go on line, to metro connect. and added the money so i could make the phone call.

    put my debit card information the amount, and they emailed me the confirmation number.

    MetroPCS Wireless, Inc. - Payment Receipt

    Confirmation Code: 217229476

    Payment Date: 03/17/12

    MetroPCS Wireless Number: 786xxxxxxxx

    Monthly Service Payment Amount: 0.00

    MetroConnect Funds: 20.00

    Total Amount: 20.00

    Thank you,

    I had waited 3 hour like the web site said. and the money is not posted.

    i call *611 and erica the call center supervisor told that, the money is not refundable.

    that they could transfered it to tours my monthly payment.

    this is how Metro pcs has grow, still money from the customers. it is my money!

    i could not have access to it. and metro is keeping it.

    I Spoke With

    Erica the supervisor

    What It Would Take to Resolve This

    my money back.

    Support This…
  3. Carlos Tellez  vs.  FedEx Ground 2670 Colonial Boulevard Fort Myers, FL United States Jul 20 2011 via website

    What Happened

    FEDEX NEVER ARRIVE TO MY HOUSE.

    AND LIE ABOUT IT.

    THE TRUCK DRIVER LOGGED THAT I WAS NOT HOME.

    I HAVE BEEN ALL DAY.

    • Detailed Results

    • Notifications

    Tracking no.: 825808360480873 COMPLAINTS. CASE# 0720 6353 72

    E-mail notifications

    Select time format: 12H 24H

    In transit

    Initiated

    Picked up

    In transit

    Delivered

    Delivery exception

    FORT MYERS, FL

    Shipment Dates

    Ship date

    Jul 15, 2011

    Estimated delivery

    Jul 21, 2011

    Destination

    Fort Myers, FL

    Shipment Options

    Help

    Hold at FedEx Location

    Not available to receive your shipment? FedEx will hold your shipment at a nearby FedEx location at no extra cost. Some shipments may not be eligible for this service.

    Read more.

    Hold at FedEx Location

    Service type

    FedEx Ground-U.S.

    Weight

    60.0 lbs/27.2 kg

    Reference

    200101

    Purchase order number

    6182

    Department number hpn-249008

    Status

    Shipment Travel History

    THIS IS THE ACTIVIY OF FEDEX AND THE DRIVER NEVER MADE IT AT HOME

    All shipment travel activity is displayed in local time for the location

    Date/Time

    Activity

    Location

    Details

    Jul 20, 2011 1:51 PM

    Delivery exception

    FORT MYERS, FL

    Customer not available or business closed

    Jul 20, 2011 5:31 AM

    On FedEx vehicle for delivery

    FORT MYERS, FL

    Jul 20, 2011 5:26 AM

    At local FedEx facility

    FORT MYERS, FL

    Jul 20, 2011 1:15 AM

    Departed FedEx location

    ORLANDO, FL

    Jul 19, 2011 11:57 PM

    Arrived at FedEx location

    ORLANDO, FL

    Jul 16, 2011 4:11 AM

    In transit

    CITY OF INDUSTRY, CA

    Jul 16, 2011 3:37 AM

    Left FedEx origin facility

    ANAHEIM, CA

    Jul 15, 2011 9:44 PM

    Arrived at FedEx location

    ANAHEIM, CA

    Jul 15, 2011 5:01 PM

    Picked up

    ANAHEIM, CA

    I Spoke With

    CUSTOMER SERVICE AND I HAVE A CASE NUMBER 0720 6353 72

    What It Would Take to Resolve This

    DELEVERING THE PACKGE ON TIME.

    TO ALL CUSTOMERS DO NOT USE FE DEX ANY MORE.

    Support This…
  4. Carlos Tellez  vs.  Directv 7800 NW 25 Street 19 Miami, FL United States Mar 18 2011 via website

    What Happened

    DirecTV is calling on my phone and leaving junk voice mail.

    I keep calling back to have me number removed from their listing.

    The number is; 888 245 7163, this number if for a Spanish service in DirecTV and when you call back they promised You that your number will be Removed from their listing , It has been 3 moths and they still are calling me for a service that I do not Want. They asked me if I known a female by the Last name Pena. And if I, have resided in Hialeah FL.

    All my answers were not. I did talk to Cesli. In Spanish.

    Today March 18, 2011 at 5:07 pm I had called and they were laughing at and told me that my number will not be removed. They told me that I could reported as many times I wanted, is not going to be remove.

    What could I do.

    Describe your complaint in detail…

    I Spoke With

    Cesli customer service rep. bad customer service.

    What It Would Take to Resolve This

    what i want is that they stop calling me, I do not want DirecTV , I do not need that pour service.

    Support This…
  5. Carlos Tellez  vs.  Wells Fargo Dealer Services 7700 Chevy Chase Dr # 450 Austin, TX United States Dec 12 2010 via website

    What Happened

    My problem is with a Company called Wachovia Financial Dealer

    Was bought by Wells Fargo and now the change the name to

    Wells Fargo Dealer Services.

    I have a Car Loan with them. I have a contract to pay every month $ 314.74

    I also made an extra payment of $25.00 on the same month, after paying the monthly payment contract. That’s included my interest accrued for that month. I paid the $25.00 tours the principal. Any payments after the regular payment needs to go tours principal

    Without interest, this company charge interest on those $25.00, they applied it tour my monthly payments instead my principal. They lowering down my contracted payment of $314.74.

    from day one Wachovia financial dealer it has been treated me as a second class third world citizen.

    I have been calling Wachovia financial dealer asking then why are they doing that.

    They told me that I have to call after the extra payment is posted so they could reverse it.

    Posting Dates

    (MM/DD/YYYY) to

    (MM/DD/YYYY) Invalid date range

    Transaction History (Select a payment to view Transaction Detail)

    Posting Date Effective Date Description Amount Principal Balance Next Due Date

    12/10/2010 12/10/2010 WEB DIRECT DEBIT PAYMENT $25.00 $4,671.63 2/23/2011

    12/9/2010 12/9/2010 WEB DIRECT DEBIT PAYMENT $314.74 $4,694.96 2/23/2011

    11/16/2010 11/11/2010 CUSTOMER REQUEST $25.00 $4,958.51 1/23/2011

    11/16/2010 11/11/2010 PAYMENT REVERSAL ($25.00) $4,983.51 1/23/2011

    11/11/2010 11/11/2010 WEB DIRECT DEBIT PAYMENT $25.00 $4,960.28 1/23/2011

    11/10/2010 11/10/2010 WEB DIRECT DEBIT PAYMENT $314.74 $4,983.51 1/23/2011

    10/20/2010 10/15/2010 CUSTOMER REQUEST $25.00 $5,247.81 12/23/2010

    10/20/2010 10/15/2010 PAYMENT REVERSAL ($25.00) $5,272.81 12/23/2010

    10/15/2010 10/15/2010 WEB DIRECT DEBIT PAYMENT $25.00 $5,249.69 12/23/2010

    10/14/2010 10/14/2010 WEB DIRECT DEBIT PAYMENT $314.74 $5,272.81 12/23/2010

    9/20/2010 9/16/2010 CUSTOMER REQUEST $152.00 $5,532.41 11/23/2010

    9/20/2010 9/16/2010 REGULAR PAYMENT - OTHER $187.74 $5,684.41 11/23/2010

    9/20/2010 9/16/2010 PAYMENT REVERSAL ($339.74) $5,785.67 10/23/2010

    9/16/2010 9/16/2010 WEB DIRECT DEBIT PAYMENT $339.74 $5,532.41 11/23/2010

    8/5/2010 8/5/2010 WEB DIRECT DEBIT PAYMENT $339.74 $5,785.67 10/23/2010

    7/9/2010 7/9/2010 WEB DIRECT DEBIT PAYMENT $339.74 $6,067.11 9/23/2010

    6/10/2010 6/10/2010 WEB DIRECT DEBIT PAYMENT $339.74 $6,341.41 8/23/2010

    Transaction Detail: WEB DIRECT DEBIT PAYMENT - $25.00

    Description Amount/Details

    Posting Date 12/10/2010

    WEB DIRECT DEBIT PAYMENT $25.00

    Next Due Date 2/23/2011

    Principal $23.33

    Interest $1.67

    CPI --

    CPI Interest --

    Late Charges --

    Other Charges --

    Unapplied Amount --

    CPI Balance --

    Principal Balance $4,671.63

    Payment Variance $25.00

    Transaction Detail: WEB DIRECT DEBIT PAYMENT - $314.74

    Description Amount/Details

    Posting Date 12/9/2010

    WEB DIRECT DEBIT PAYMENT $314.74

    Next Due Date 2/23/2011

    Principal $263.55

    Interest $51.19

    CPI --

    CPI Interest --

    Late Charges --

    Other Charges --

    Unapplied Amount --

    CPI Balance --

    Principal Balance $4,694.96

    Payment Variance --

    Transaction Detail: CUSTOMER REQUEST - $25.00

    Description Amount/Details

    Posting Date 11/16/2010

    CUSTOMER REQUEST $25.00

    Next Due Date 1/23/2011

    Principal $25.00

    Interest --

    CPI --

    CPI Interest --

    Late Charges --

    Other Charges --

    Unapplied Amount --

    CPI Balance --

    Principal Balance $4,958.51

    Payment Variance --

    Transaction Detail: PAYMENT REVERSAL - ($25.00)

    Description Amount/Details

    Posting Date 11/16/2010

    PAYMENT REVERSAL ($25.00)

    Next Due Date 1/23/2011

    Principal ($23.23)

    Interest ($1.77)

    CPI --

    CPI Interest --

    Late Charges --

    Other Charges --

    Unapplied Amount --

    CPI Balance --

    Principal Balance $4,983.51

    Payment Variance --

    Transaction Detail: WEB DIRECT DEBIT PAYMENT - $25.00

    Description Amount/Details

    Posting Date 11/11/2010

    WEB DIRECT DEBIT PAYMENT $25.00

    Next Due Date 1/23/2011

    Principal $23.23

    Interest $1.77

    CPI --

    CPI Interest --

    Late Charges --

    Other Charges --

    Unapplied Amount --

    CPI Balance --

    Principal Balance $4,960.28

    Payment Variance $25.00

    Transaction Detail: WEB DIRECT DEBIT PAYMENT - $314.74

    Description Amount/Details

    Posting Date 11/10/2010

    WEB DIRECT DEBIT PAYMENT $314.74

    Next Due Date 1/23/2011

    Principal $264.30

    Interest $50.44

    CPI --

    CPI Interest --

    Late Charges --

    Other Charges --

    Unapplied Amount --

    CPI Balance --

    Principal Balance $4,983.51

    Payment Variance --

    Transaction Detail: CUSTOMER REQUEST - $25.00

    Description Amount/Details

    Posting Date 10/20/2010

    CUSTOMER REQUEST $25.00

    Next Due Date 12/23/2010

    Principal $25.00

    Interest --

    CPI --

    CPI Interest --

    Late Charges --

    Other Charges --

    Unapplied Amount --

    CPI Balance --

    Principal Balance $5,247.81

    Payment Variance --

    Transaction Detail: PAYMENT REVERSAL - ($25.00)

    Description Amount/Details

    Posting Date 10/20/2010

    PAYMENT REVERSAL ($25.00)

    Next Due Date 12/23/2010

    Principal ($23.12)

    Interest ($1.88)

    CPI --

    CPI Interest --

    Late Charges --

    Other Charges --

    Unapplied Amount --

    CPI Balance --

    Principal Balance $5,272.81

    Payment Variance --

    Transaction Detail: WEB DIRECT DEBIT PAYMENT - $25.00

    Description Amount/Details

    Posting Date 10/15/2010

    WEB DIRECT DEBIT PAYMENT $25.00

    Next Due Date 12/23/2010

    Principal $23.12

    Interest $1.88

    CPI --

    CPI Interest --

    Late Charges --

    Other Charges --

    Unapplied Amount --

    CPI Balance --

    Principal Balance $5,249.69

    Payment Variance $25.00

    Transaction Detail: WEB DIRECT DEBIT PAYMENT - $314.74

    Description Amount/Details

    Posting Date 10/14/2010

    WEB DIRECT DEBIT PAYMENT $314.74

    Next Due Date 12/23/2010

    Principal $259.60

    Interest $55.14

    CPI --

    CPI Interest --

    Late Charges --

    Other Charges --

    Unapplied Amount --

    CPI Balance --

    Principal Balance $5,272.81

    Payment Variance --

    Transaction Detail: CUSTOMER REQUEST - $152.00

    I Spoke With

    CEO

    What It Would Take to Resolve This

    to take a look to my car loan and fix the problem.

    Support This…
  6. Recent Cheers & Gripes
  7. DotVan Blarcom  vs.  Retro Fitness - Corporate Office 43 County Road 537 W Colts Neck, NJ United States Jan 21 2015 via website

    What Happened

    I belong to retro in bayville new jersey I have asked numerous times regarding the TV"s not working on the exercise machines. This has been going on for at least 3 months. When told this to the girl at the front desk her answer is that there are many notes to the manager, owner etc. so she will not write down another complaint. I work out early in the morning and there is not a manager on at this time.

    I Spoke With

    the girl at the front desk

    What It Would Take to Resolve This

    I want the tv's to work

    Support This…
  8. Susan Butler  vs.  Jinky's Cafe 14120 Ventura Blvd Sherman Oaks, CA Jan 11 2015 via website

    What Happened

    I used to live in the neighborhood surrounding Jinky's, and loved to go there for breakfast. frequently. I have since moved further away and haven't had the opportunity to eat there in quite a while. This morning I was back in the neighborhood and couldn't wait to go to Jinky's. I entered the restaurant was told to sit anywhere I like. Cool. I selected a small table and ordered a big breakfast. I happily worked on the Sunday crossword puzzle as I ate. I felt like I was in sync with a sign they had on the wall, which said something like, "Happiness is a leisurely breakfast". I was suddenly and rudely shaken from my happy state when a man approached my table and asked me to either leave or sit at the counter. He wanted to use my table to add to another table to accommodate a large party. I felt humiliated and insulted. This is the first time in my life that I have ever been asked to vacate a table in a restaurant so it could be given to someone else. I don't know if they restaurant staff felt they could do this because I am a woman and I was sitting by myself. In any event, the whole thing felt horrible to me and I will not be going to Jinky's again. I should add that I am an easy-going person who is not easily ruffled or upset.

    I Spoke With

    A woman who worked in the restaurant and seemed

    What It Would Take to Resolve This

    Refund my breakfast (about $18), apologize to me, and promise to treat all future customer with respect - and, in particular, not ask patrons to vacate the table where they are seated

    Support This…
  9. Wayne Silverman  vs.  LifeProof 209 S Meldrum Fort Collins, CO 209 S Meldrum 80521 Dec 31 2014 via website

    What Happened

    DEAD iPhone 6 64 Gig on first attempt at using the LifeProof case and LifeProof says that they sell a product that is waterproof but "LifeProof does not warrant, and is not responsible for, any smart phone or other device made by anyone other than LifeProof."

    So, after testing and installing properly LifeProof says 'NOT OUR PROBLEM'. Can LifeProof actually sell a case that says "Complete confidence — total freedom" right on their "Why LifeProof" page. This is a 'Water Proof" case but you're out of luck and warranty if we leak and kill your $850 (replacement cost) phone, oh well.

    I Spoke With

    Company customer service representative.

    What It Would Take to Resolve This

    Replace the iPhone quickly and cost of case!

    Support This…
  10. Marcia Kearl Johnson    Fernie Getaways Fernie, BC V0B 1M0 Canada Dec 1 2014 via website

    What Happened

    On Friday night we had the most ridicules weather, road closures, power outages, downed trees and white out snow conditions: therefore causing the majority of people to cancel coming to our Christmas party that Liza, at Fernie Getaways and I had scheduled over a year prior. She was extremely understanding and helpful when it came to un-booking accommodations and lowering meal counts etc.

    Thanks to her help and commitment to customer service we will continue to book with Fernie Getaways for our BC corporate events and ski trips.

    Thank you so very much Liza for braving the weather to make sure that we were well taken care of. You Rock! #fernie #elkvalleybc

    Support This…
  11. Marcia Kearl Johnson    Fernie Getaways Fernie, BC V0B 1M0 Canada Dec 1 2014 via website

    What Happened

    On Friday night we had the most ridicules weather, road closures, power outages, downed trees and white out snow conditions: therefore causing the majority of people to cancel coming to our Christmas party that Liza, at Fernie Getaways and I had scheduled over a year prior. She was extremely understanding and helpful when it came to un-booking accommodations and lowering meal counts etc.

    Thanks to her help and commitment to customer service we will continue to book with Fernie Getaways for our BC corporate events and ski trips.

    Thank you so very much Liza for braving the weather to make sure that we were well taken care of. You Rock!

    Support This…
  12. Jessica Carter  vs.  Associated Property Management 408 Southeast Baseline Street Hillsboro, OR 97123 United States Nov 25 2014 via website

    What Happened

    We moved into one of their properties and we couldn't even fully move in for 2+ weeks because the refrigerator was broken. Inside was a layer of fish jelly stuff on the bottom that sat in a broken non-cooling fridge for a year. It was disgusting. There were water stains in the carpet where a pipe had broken and no discovered for a long period of time. They didn't replace the walls that had had water run down and in them, they just laid drywall over the top. We lived in that property for nearly 4 years. During that time, we dealt with ant infestations, mold, and collapsing floor boards. At one point we went over 6 months missing a floor board in my childs room. It was carpet and then open space of about 4 ft below. We had to threaten legal action to get it repaired. We had to run a heater in the laundry area to keep the mold at bay enough to keep the children from getting sick. We had rotted out bathroom floor for over a year before they repaired it. Then 6 months later it had to be fixed again because the owner's (not property management) grandson did the work and did it badly. There was mold, mice, and rats and they were slow to deal with it, if it was dealt with at all.

    When we moved out in October, they kept our $1200 deposit almost in full. We got $23.50 back. We were charged for cleaning that had not been done when we moved in(like blind cleaning and yard work) and for refusing to clean up the mice dropping covered garage items that were covered in mouse feces because they didn't respond to the mouse infestation.

    I Spoke With

    Work requests were submitted through the prop. companies online system

    What It Would Take to Resolve This

    Return more of our deposit since the majority of what we were charged for were creations of their own making.

    Support This…
  13. Marcia Kearl Johnson    Best Western Lethbridge 209-41 Street South Lethbridge, Alberta T1J 1Z3 Canada Nov 18 2014 via mobile browser

    What Happened

    Just wanted to say Thank You for the great service I receive every time I stay! I checked in today and found a cute gift basket and personalized note from Alyson (Sales &Marketing Manager.) Sales people should learn about customer service form the great staff at the Lethbridge Best Western. Thank you my Friends! #bestwesternlethbridge

    Support This…
  14. Marcia Kearl Johnson    Best Western Lethbridge 209-41 Street South Lethbridge, Alberta T1J 1Z3 Canada Nov 18 2014 via mobile browser

    What Happened

    Just wanted to say Thank You for the great service I receive every time I stay! I checked in today and found a cute gift basket and personalized note from Alyson (Sales &Marketing Manager.) Sales people should learn about customer service form the great staff at the Lethbridge Best Western. Thank you my Friends!

    Support This…
  15. Talullah Barrock  vs.  DAIRY QUEEN PARIS, TEXAS 75460 USA Nov 8 2014 via website

    What Happened

    I went in on Thursday afternoon to place an order after already having spoke with an employee about my order earlier, and these two other employees refused to take my order, got very hostile , rude, sarcastic; these two employees were not wearing their name tags

    Support This…
  16. Talullah Barrock  vs.  DAIRY QUEEN PARIS, TEXAS 75460 USA Nov 8 2014 via website

    What Happened

    I went in on Thursday afternoon to place an order after already having spoke with an employee about my order earlier, and these two other employees refused to take my order, got very hostile , rude, sarcastic; these two employees were not wearing their name tags

    Support This…
  17. Talullah Barrock  vs.  DAIRY QUEEN PARIS, TEXAS 75460 USA Nov 8 2014 via website

    What Happened

    I went in on Thursday afternoon to place an order after already having spoke with an employee about my order earlier, and these two other employees refused to take my order, got very hostile , rude, sarcastic; these two employees were not wearing their name tags

    Support This…
  18. Elizabeth Shines  vs.  Uniters North America, LLC p.o. Box10909 Riviera Beach, Florida 33419 USA Nov 7 2014 via website

    What Happened

    The warranty is awful once the furniture gets old. I called about a new stain (as covered by the warranty) but the tech who came out deemed that there were accumulated stains ON THE OTHER SIDE of the sofia ( I have a sectional) and this made my warranty invalid. Choose another company next time!

    What It Would Take to Resolve This

    reinstate my warranty and clean the stain I actually called about. I'm not trying to get you to clean the whole couch. And tell other people about the ACTUAL terms and conditions before they buy it.

    Support This…
  19. Karen Parker Silverman  vs.  Sorel 14375 NW SCIENCE PARK DRIVE Portland, Oregon 97229-5418 USA Oct 30 2014 via mobile browser

    What Happened

    I returned my daughters winter boots last May because they wore poorly. I was issued credit towards a replacement. I called numerous times over the summer and was told consistently their stock was low because it was the summer...call back in September. I have spoken to Sorel at least 5-6 times since September to get another pair for my daughter. I am told over and over their stock is low and they don't have that boot yet. I called 2 days ago and they the boots would hopefully be in December 1 try back. I called yesterday and was told they never heard this but again stock was low and they were slowly receiving boots. I was offered a pair in my daughters size in another color. Seriously I should be able to get the same or close to the same item. I asked for a manager was put on hold for 10-15 minutes and was then told no managers were available they must be in a meeting. I should hear back from someone soon via email. I received a follow up note stating my call and reason for call and should now hear back today by 12:30. My daughter goes to school in Ohio she simply should not have to wait any longer for these boots. I don't care how they get her a replacement it just should have been done in a more timely manner. Winter will soon be upon us and still no boots. I am so furious and don't know what else to do.

    I Spoke With

    Customer service and then I asked for a manager and did not get one

    What It Would Take to Resolve This

    Get me my boots asap

    Support This…
  20. Jamie Riddle  vs.  Republic Wireless No Business Address Available Sep 23 2014 via Android

    What Happened

    I have had Republic Wireless for over a year and a half. They always advertised unlimited talk, text, and data. This past February I upgraded my phone to the Moto X they started offering, no problems. But in July I started driving a truck over the road and started using more data. I have received an email warning that I have abnormal data usage and that if it continues my service will be terminated.

    When I inquired to the claim of unlimited data, I got a response back stating you get 5GB of cell data usage per month and if you haven't went over that in the past 6 months, they will give you an additional 5GB. Their claim to what is unlimited is the Wi-Fi data usage. That is misleading because no matter what cell company you have, you automatically have unlimited Wi-Fi data as you are not using the cell providers network to transmit that data.

    UPDATE 09/25/2014: Today I received an email from Republic Wireless telling me because I continue to use data they are terminating my line on 10/03/2014.

    I Spoke With

    Chris

    What It Would Take to Resolve This

    What it would take to make me happy is, Republic sticking to their unlimited data claim (meaning cell data) and not send threatening emails to terminate your service because you have used a lot of data. And not terminatingy service.

    Support This…
  21. Devon Galle  vs.  nortonproduct/ServiceNorton.com No Business Address Available Sep 5 2014 via mobile browser

    What Happened

    I had purchased a service of theirs, cost me 100 dollars. Didn't mind paying cause I needed the service. I regularly check my checking account, for the past three months they have been taking 20 dollars out of my account WITHOUT my permission. Now I call them and asked them to REFUND at least two months of the 20 dollars of each month they took out which adds up to 40 dollars again WITHOUT my permission.

    I Spoke With

    Online chat

    What It Would Take to Resolve This

    Refund at least the 19.99 that they took out today 9-5-14

    Support This…
  22. Tori Harrison  vs.  AT&T Uverse P.O. Box 5014 Carol Stream, IL 60197-5014 USA Aug 30 2014 via website

    What Happened

    I was a uverse customer for 2 years and during the time the tv service was decent most of the time but the internet service was horrible. I run 2 business and work from home so I need fast reliable internet. I paid for their fastest internet available in my area which was only 28 mbps, but if I was lucky I would get 2 mbps! I would call and complain they would send a tech out in 2 to 7 days they would get me around 20 mbps it would last 1 to 2 days if I was lucky and then back to 2 mbps or less one reading was 0.12 mbps! That is slower than dial up in the 90's. So I finally canceled the service to find better more reliable internet! I received my final bill finally after canceling my service a month ago! My bill was over $770! Upon signing up I gave a deposit of $450 and they have not credited that to my final bill. I called to make sure they received all the equipment and find out why the deposit hadn't been credited to my bill. I was told by the agent that they did receive all of the equipment and that the deposit was called an "advanced payment" and it is credited back to the account $5 a month until it is gone! Well, I was only with them for 2 years so that according to my math is only $120, where is the remaining $330. She repeated "it is credited to your account $5 per month." So I asked her if that means if I leave before I get the whole amount if I lose it and they just keep it, she said YES! Seriously?!?! Last time I checked when you take a deposit or "advanced payment" and do not provide a service, product or give a refund that was theft! I was charged over $300 per month for subpar service that they couldn't make work for more than a day or two at a time and was expected to pay even when service was out in my area for extended periods of time. This is by far the worst company I have ever done business with!

    I Spoke With

    Random agent on their customer service line.

    What It Would Take to Resolve This

    They can credit my deposit "advanced payment" to my final bill and should even reduce the amount farther for the subpar service they provided for 2 years I was with them!

    Support This…
  23. Rob Schellinger  vs.  Capital One 360 No Business Address Available Aug 27 2014 via website

    What Happened

    Had a checking and savings account with ING Direct. Capital One 360

    took over a few years ago. Lost my job several months ago and had a minimal

    balance in both accounts. Starting a new job soon and had already given my

    checking information for direct deposit into my account. Checked the Capital

    One 360 app and there was a message to call them. Come to find out that my

    checking account had been closed, without my knowledge, because a company

    kept attempting to bill me for service. I thought that had been stopped.

    So because of someone else's actions, Capital One 360 closed my account

    and told me that I would not be allowed to open a new one.

    I Spoke With

    Don't remember

    What It Would Take to Resolve This

    Allow me to open a new account.

    Support This…
  24. Anthony Chiaravalloti Sr  vs.  Best Buys 7601 Penn Avenue South Richfield, MN 55423 USA Aug 27 2014 via website

    What Happened

    I bought a Samsung 60" TV and had a service contract with Best Buys the contract ran out and I was never contacted to renew it because I would have the contract expired 3 days ago and they said I can't renew it because it expired and because of a new policy they started there is no grace period like before and there's nothing they can do (or should I say will do), When I called for a service issue that's when I was informed about the contract expiration they had the wrong E mail and home address and type of TV so there was no way they could have contacted me and no way I would know when the contract would have expired I spoke to at least 8 different people and all they kept saying was about the new policy , Policies are written by people and people can change them or at least make exceptions when a situation like this occurs I could have understood if they had called me or it had been a longer time since it expired but come on 4 days please, I will not be purchasing anything from Best Buys ever again and I bought quite a bit and I will be advising my friends and family and colleagues about this situation I'm sure the more people who know about the way they treat their customers after the sale will be hesitant to deal with them.

    I Spoke With

    Consumer Affairs of Best Buys

    What It Would Take to Resolve This

    Reinstate my policy

    Support This…
  25. Ralph French  vs.  Kirby Vacuum USA Aug 11 2014 via website

    What Happened

    The tools do not stay together, they're always disconnecting while in use. I believe their so-called engineering department is really a kindergarten class.

    I Spoke With

    No one will talk to me (they got my money). Why should they care!!

    What It Would Take to Resolve This

    Give me tools that actually do what their supposed to do!

    Support This…
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