Cathy Goodwin

In early April, 2013 my boyfriend Paul received an online offer to upgrade his Samsung Galaxy III T-Mobile phone to the iPhone5 for a promotional rate of $99 plus tax and shipping (total of $144). As an early birthday gift to Paul, I offered to pay the promotional rate for the upgrade. Paul and I accepted the promotional offer on T-Mobile’s website and used my debit card to pay the upgrade cost. After the order was submitted, a confirmation page was displayed that advised that the order was processed and a sum of $623.67 would be deducted from my bank account. This is a sum that was never displayed or authorized during the ordering process. Paul and I immediately called T-Mobile to cancel the order. The representative that we spoke with apologized for the mistake and assured us that the order had been cancelled. He then advised us to reprocess the order and confirmed that it processed correctly for $144.

The next day, we called T-Mobile to double-check that the initial order for the incorrect amount had been cancelled. The customer service representative that they spoke to this time advised that the second (correct) order had been cancelled and the first (incorrect) order had been processed. They representative told us that he could not stop the order and said that we should refuse the delivery of the phone and that the full amount of $623.67 would be returned my bank account when T-Mobile received the phone back.

The amount of $623.67 was deducted from my personal banking account on April 12, 2013. I immediately approached my bank to file a dispute, but was informed that the issue would need to be resolved by T-Mobile. Neither Paul nor I were home when the phone was delivered by UPS, so could not immediate refuse it. When we collected the package from UPS, we immediately paid to have it returned with signed confirmation upon receipt to T-MOBILE in the original, unopened container. The package was shipped to T Mobile, 4500 Cambridge Rd, Fort Worth, Texas, 76155 UPS sent confirmation to both Paul and I that the iPhone 5 was delivered to T Mobile, received and signed for by the Receiving Dock and left at dock at 10:00 AM on April 30, 2013.

After a week without any contact from T-Mobile about the issue, I called customer service on Tuesday, May 7th and spoke with a service representative from Maine, named Katie. Katie offered to send a HANDSET RESEARCH FORM to the shipping dock so that the phone could be located and that a refund would be issued to my bank account. On Friday, May 10th, at 3:00 PM EST, Katie called me and advised that the receiving dock had not responded to her form submission, and she scheduled to call me back at 2:00 PM EST on Monday, May 13th. At 2:45 PM EST on Monday, May 13th, I still had not received a call back from Katie, so I called T-Mobile customer service again and was informed by another customer service representative that the Receiving Dock replied that they did not have the phone. The customer service representative suggested that I fax a letter and copies of the UPS delivery confirmation and bank statement showing T-Mobile’s withdrawal of $623.67 to the Customer Relations fax line (813-348-5763). Waiting on a response and my refund until Friday. If no response by then, proceeding with legal action.

Well I bought four shvers and had buy one get one free the cashier didn't take the coupon so I decided to return the ones she didn't use a coupon on the managervrefuse to return the shavers because sh said I used a coupon and you can't return things whrpen you use a coupon , but I didn't I was treated badly, when I as the cart attuned to take my cart he sigh and threw it across the asile let he was really pissed .. Had a horrible exsperience I spend so much money there .. Never again so rude there !!

Well I bought four shvers and had buy one get one free the cashier didn't take the coupon so I decided to return the ones she didn't use a coupon on the managervrefuse to return the shavers because sh said I used a coupon and you can't return things whrpen you use a coupon , but I didn't I was treated badly, when I as the cart attuned to take my cart he sigh and threw it across the asile let he was really pissed .. Had a horrible exsperience I spend so much money there .. Never again so rude there !!

On May 6th, 2013 I decided to give Bill’s Car Wash a try after receiving a coupon in the mail. My conclusion after the experience? Completely not impressed. And what’s worse, after posting a complaint about my experience on their Facebook page, they deleted the comment within MINUTES of it being posted and then they blocked me. I now know why the only comments on their Facebook page are all positive. Instead of addressing complaints, they delete and bury them. Below is my personal experience with this company:

I received a “Free Platinum Car Wash” coupon in the mail after moving into a new place. I thought "Wow! A free $26.00 car wash with no strings attached. That's pretty awesome!"

So yesterday (May 6th 2013) I decide to redeem my awesome coupon. I recently bought a new car and honestly, it's hardly had a chance to get dirty, but it is love bug season here in Florida, we've had a lot of rain recently and it's been 3 weeks since I drove the car off the lot so I thought I'd take advantage of this free car wash and get her back to new.

The initial attendant tried to up sell the Platinum wash to a more expensive service. He seemed annoyed when I declined this offer. I told him the Platinum service was really more than I need and that what was offered within the scope of the coupon would be plenty. I then waited approximately 30 minutes until the car was finished. I didn't do a real inspection because 1) I didn't want to be rude, 2) It was free & 3) Upon an initial glance it looked fine. Upon driving off the lot I started looking around and thought "they didn't do anything." There were several indications that supported this. 1) There were still specs of dirt/lint/dust on the seats, 2) None of the interior looked like it had been wiped down, 3) the 2 umbrellas I had in the back seat had never even been moved, they were in the exact same place as when I pulled in and 4) the ultimate give away that they did nothing? The 3 empty Splenda packs still in the driver's side door cubbie were still there. After I got home and out of the car I check the outside. The tires barely looked "shined." I basically "got what I paid for." Oh, wait, I did get a free air freshener swatch. I only had to drive several miles out of my way and wait 30 minutes to get it. I actually went to the store and BOUGHT car cleaning products and cleaned my own car AFTER it was PLATINUM cleaned. This really is not acceptable.

The whole purpose of giving away these free offers is to build a relationship with the customer in the hopes they will come back. Well, major fail on the part of Bill’s Car Wash and Detailing service in Sanford, Florida. In my opinion two things happened here. 1) My car was pretty darned clean when I took it in so they figured if they did nothing it would not be noticed. They were mistaken in this assumption. 2) The car wash was free and they couldn’t up sell the service, so they put no real effort into cleaning my car. Ultimately, the reason I am writing this complaint is because they deleted my straight forward complaint on their Facebook page. That is cowardly and no real way to do business. One can only wonder how many other complaints they have received that never see the light of day. In conclusion, I will not go back to this establishment.

After 10 years of being a member, and after having caused two friends to sign up a # of years ago (I quit recommending the club, though, 4 yrs ago), I've had enough of the slow decline of what used to be a very good club. Most recent issues: Locker combos often not working, security keys broken (for locking up valuables), showers being either very weak or fire-hose strong, such bad water at times in the pool that it stinks of chlorine and is opaque, low-class/vulgar individuals let in as guests who yell and holler and utter profanities as if they're in a nasty playground, and now the clincher: playing teeny-bop music in parts of the club, like the 5th fl weight room, loud enough that you can't listen to your own iPod. It used to be that everyone listened to their own choice of music -- I don't push my classical, jazz or tango on others, why should they push their tacky disco on me? The manager says the CEO decided to have music. The CEO can now have my resignation. P.S. Beware of the annual increases in fees if you're thinking of joining.

Where to begin?

In November 2012, the United Roofing salesman, Eric Antos, quoted the job and collected a down payment. We should have trusted our gut at this point. Eric said that he was the managing partner of United Roofing and was running day to day operations for Mark Harrison, the owner, who had been ill but was recuperating. Eric insisted that we make the check payable to him, rather than United Roofing. The reason was that Mark was in the hospital and by making sure he could cash the check they could start work. It sounded fishy and we were stupid to have continued along.

The start of the job was then delayed because it turned out that Eric was stealing money from the company. So, he was fired and, I suppose, Mark was hard up for cash to start our job. I never once spoke to Mark. He would only text me. I told him in no way would I be held responsible for Eric stealing his money (I don't know for sure that he stole ours anyway), and Mark agreed that it was not our responsibility.

Regardless, the work began. The crew who showed up was nice enough and seemed to work hard. However, the job dragged on and on. Meanwhile, my next door neighbor had his roof ripped and replaced by another company in two days. The reason ours took so long was that some of the crew stopped showing up for work. Perhaps they knew more than I did at that point.

Eventually the job was completed. However, Mark refused to provide the paperwork I needed to complete my claim with my insurance company. My adjuster was kind enough to take my word for it and complete the process. Mark's crew messed up my DirecTV satellite dish and I had to pay DirecTV to come and fix it. I asked Mark about covering the cost of this service call. Not only did he not pay, he didn't even acknowledge it. Lastly, I requested that extra shingles be left with me in the event that I needed to make repairs down the road - none were left.

Fast forward to April 2013. My new roof that is under a lifetime shingle warranty and 10 year labor warranty has water pouring into my garage during the first hard rain. I immediately called Mark. Of course, he only texted a reply. It's been over two weeks now and Mark has still not shown up at my house to look at his faulty work, nor has he returned many calls. He will only text, but usually 36 hours after I text him and only to give me another excuse of why he hasn't shown up.

We are exploring legal action and will update this review in time.

Avoid this company like the plague.

I bought a netbook on 10/2012. It came with a year warranty from Acer. I attempted to have a problem resolved and was told by the website that the netbook is no longer under warranty. I have a receipt to prove to them when I bought it but there is no way that I can talk to anyone regarding this now. I was told to submit the receipt and wait for an email from the company. They didn't wait to take my money so why should I have to wait for them to fix their error.

I am now being forced to go out and buy a Window installation disc and external DVD player so that I can have an operational computer instead of waiting to hear from someone.

I contacted Dish Network in late November 2012 to get an explanation of the increase to my bill. The person that I spoke with could not clearly explain the reason. I called back early in December 2012 to inquire about cancelling service. When I asked how much the termination fee would be I was told it would be $400-$500 dollars. I had already investigated this and based on internet searches, Dish charged around $17/ month for the remainder of your contract. When I questioned the lady about this she told me that I was wrong, so I asked to speak to someone else. She connected me with someone in customer loyalty and retention. He apologized for the previous portion of the call and told me that given the time I had remaining on the contract my termination fee would be around $192. I agreed with that. I had already contacted AT&T to start U-Verse services in a week. Part of the new service with AT&T was a $200 gift card for new services. I planned on using this to pay for the termination fee.

I was told that I would be receiving boxes to ship the equipment back in. After shipping the boxes back, I received a bill in the mail in January for $34. At this point, I could no longer log into my Dish account online to find out what the charges were for so I called in. I was told that charge was for the return shipping of the equipment. I explained to the person that I wasn’t told that I would be responsible for paying for the shipping. He apologized and told me that he would take care of the charges. I also inquired about any other charges, i.e. how to pay them, and was told that “I had fulfilled my obligation to Dish Network.”

I have since received phone calls and bills from Dish regarding the termination fee. Every time that I spoke with someone regarding this issue they all agreed that they saw the notes regarding the conversation in January, but that I shouldn’t have been told that. I have since received a letter and phone calls from a collection agency regarding my Dish Network account.

I called Dish back on April 16, 2013 to again address this issue. The first agent I spoke with put me on hold to research the issue and the call was disconnected. When I called back I reached a different agent who asked for my information “so that she could better serve my needs”. When she asked me why I was calling in today I started the story back in November of last year. As I’m recounting the story I notice the music is playing and then another agent named Elizabeth asked how she could help me. I started over and explained the situation for her. She told me that there was absolutely nothing that could be done to forgive or change the cost of the termination fee. I asked her if she thought this was “great customer service”. I then asked her why the termination fee was now $210.31 and not the $192.50 that I agreed to in December of 2012. She said that was due to taxes on the original fee. When I told her that my biggest complaint was that I had continuously been told one thing then told something else. I told her I didn’t think that was very customer friendly. She then told me that she would adjust the termination fee total to reflect the original $192.50. This was just minutes after telling me that there was absolutely nothing that could be done to adjust or waive the termination fee in any way.

I then asked to speak to her supervisor. Chris then got on the line and after telling him my side of the story. He too told me that they could not adjust the fees. He said that he was sorry that I did not agree with the policy. When I told him that I would have find another way to express my displeasure, he replied sorry you feel that way and have a nice day. He offered not further explanation.

Thank you,

Micah McCauley

(706) 577-8370

Dish Account #: 8255 9097 2188 0083

Bad food

Bad food