Stephen Ross

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  1. Stephen Ross
  2. Stephen Ross    Hitch Depot Inc 103 - 6660 Taylor Drive Red Deer, AB Canada May 31 2012 via iPhone

    What Happened

    Fantastic friendly informed service. Took the time to explain options and find solutions. They've got a lifetime customer in me now!

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  3. Stephen Ross    Kokanee Springs Golf Resort 16082 Woolgar Road Crawford Bay, BC Canada May 19 2012 via iPhone

    What Happened

    Volunteered to replace a skunked beer, said would turf the old batch of light exposed brew. Well done, thank you!

    I Spoke With

    Manager Of Bunkers

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  4. Stephen Ross    Creston Country Family Restaurant 1000 Northwest Boulevard Creston, BC Canada Jan 22 2011 via iPhone

    What Happened

    Outstanding service! First time I've ever been offered a soup sampler- what a great idea. The sausage cabbage soup is excellent.

    Our kids and us weary travelers were treated so helpfully and considerately. Totally made up for the table that kept eyeballing us. Maybe we were in their regular spot?

    Anyway: good down home food and good prices. Perfect for cranky kids and tired parents dreading another fast food or 'family' chain stop.

    I Spoke With

    Waitress

    How They Earned My Cheer

    Exemplary service, with a smile and extra consideration.

    Support This…
  5. Stephen Ross    Chapters 10-5250 22 Street Red Deer, AB Canada Jan 17 2011 via iPhone

    What Happened

    A book scanned in at the wrong price. When I returned to the store to get my refund, I asked it Chapters followed Canada's Scanning Code of Practice. The response I got from the Manager and fellow employee was rude, ignorant and they were not interested in finding out if the company followed this, they had never heard of it and when I suggested that the manager should look into it , she replied that they didn't need to find out about it.

    So I received my corrected price refund but am not likely to return to the local store due to their attitude and rudeness.

    My question to Chapters is do you follow the Scanning Code of Practice and if so, how do your individual branches deal with it?

    I Spoke With

    Manager

    What It Would Take to Resolve This

    Apologize, follow the Scanning Code of Practice, require politeness from employees.

    Support This…
  6. Stephen Ross    Red Deer Eye Care 4402 49 Avenue Red Deer, AB Canada Dec 2 2010 via iPhone

    What Happened

    New eyeglass frames had a scratchy wire protruding from both temples, but were otherwise my clear choice. Was it a flaw or were they all like that? Was it fixable?

    I Spoke With

    Jeannette

    How They Earned My Cheer

    Jeannette spent several calls to an eyeglass maker, trying to ascertain whether a wire protruding out my chosen eyeglass frame was an anomaly.

    Because of her perseverance I was able to make an informed choice of frames. She also explained in better detail and demonstration my new lenses and I felt reassured instead of anxious with my new glasses.

    Kudos to Jeannette!

    Support This…
  7. Recent Cheers & Gripes
  8. Marcia Kearl Johnson    Fernie Getaways Fernie, BC V0B 1M0 Canada Dec 1 2014 via website

    What Happened

    On Friday night we had the most ridicules weather, road closures, power outages, downed trees and white out snow conditions: therefore causing the majority of people to cancel coming to our Christmas party that Liza, at Fernie Getaways and I had scheduled over a year prior. She was extremely understanding and helpful when it came to un-booking accommodations and lowering meal counts etc.

    Thanks to her help and commitment to customer service we will continue to book with Fernie Getaways for our BC corporate events and ski trips.

    Thank you so very much Liza for braving the weather to make sure that we were well taken care of. You Rock! #fernie #elkvalleybc

    Support This…
  9. Marcia Kearl Johnson    Fernie Getaways Fernie, BC V0B 1M0 Canada Dec 1 2014 via website

    What Happened

    On Friday night we had the most ridicules weather, road closures, power outages, downed trees and white out snow conditions: therefore causing the majority of people to cancel coming to our Christmas party that Liza, at Fernie Getaways and I had scheduled over a year prior. She was extremely understanding and helpful when it came to un-booking accommodations and lowering meal counts etc.

    Thanks to her help and commitment to customer service we will continue to book with Fernie Getaways for our BC corporate events and ski trips.

    Thank you so very much Liza for braving the weather to make sure that we were well taken care of. You Rock!

    Support This…
  10. Jessica Carter  vs.  Associated Property Management 408 Southeast Baseline Street Hillsboro, OR 97123 United States Nov 25 2014 via website

    What Happened

    We moved into one of their properties and we couldn't even fully move in for 2+ weeks because the refrigerator was broken. Inside was a layer of fish jelly stuff on the bottom that sat in a broken non-cooling fridge for a year. It was disgusting. There were water stains in the carpet where a pipe had broken and no discovered for a long period of time. They didn't replace the walls that had had water run down and in them, they just laid drywall over the top. We lived in that property for nearly 4 years. During that time, we dealt with ant infestations, mold, and collapsing floor boards. At one point we went over 6 months missing a floor board in my childs room. It was carpet and then open space of about 4 ft below. We had to threaten legal action to get it repaired. We had to run a heater in the laundry area to keep the mold at bay enough to keep the children from getting sick. We had rotted out bathroom floor for over a year before they repaired it. Then 6 months later it had to be fixed again because the owner's (not property management) grandson did the work and did it badly. There was mold, mice, and rats and they were slow to deal with it, if it was dealt with at all.

    When we moved out in October, they kept our $1200 deposit almost in full. We got $23.50 back. We were charged for cleaning that had not been done when we moved in(like blind cleaning and yard work) and for refusing to clean up the mice dropping covered garage items that were covered in mouse feces because they didn't respond to the mouse infestation.

    I Spoke With

    Work requests were submitted through the prop. companies online system

    What It Would Take to Resolve This

    Return more of our deposit since the majority of what we were charged for were creations of their own making.

    Support This…
  11. Marcia Kearl Johnson    Best Western Lethbridge 209-41 Street South Lethbridge, Alberta T1J 1Z3 Canada Nov 18 2014 via mobile browser

    What Happened

    Just wanted to say Thank You for the great service I receive every time I stay! I checked in today and found a cute gift basket and personalized note from Alyson (Sales &Marketing Manager.) Sales people should learn about customer service form the great staff at the Lethbridge Best Western. Thank you my Friends! #bestwesternlethbridge

    Support This…
  12. Marcia Kearl Johnson    Best Western Lethbridge 209-41 Street South Lethbridge, Alberta T1J 1Z3 Canada Nov 18 2014 via mobile browser

    What Happened

    Just wanted to say Thank You for the great service I receive every time I stay! I checked in today and found a cute gift basket and personalized note from Alyson (Sales &Marketing Manager.) Sales people should learn about customer service form the great staff at the Lethbridge Best Western. Thank you my Friends!

    Support This…
  13. Talullah Barrock  vs.  DAIRY QUEEN PARIS, TEXAS 75460 USA Nov 8 2014 via website

    What Happened

    I went in on Thursday afternoon to place an order after already having spoke with an employee about my order earlier, and these two other employees refused to take my order, got very hostile , rude, sarcastic; these two employees were not wearing their name tags

    Support This…
  14. Talullah Barrock  vs.  DAIRY QUEEN PARIS, TEXAS 75460 USA Nov 8 2014 via website

    What Happened

    I went in on Thursday afternoon to place an order after already having spoke with an employee about my order earlier, and these two other employees refused to take my order, got very hostile , rude, sarcastic; these two employees were not wearing their name tags

    Support This…
  15. Talullah Barrock  vs.  DAIRY QUEEN PARIS, TEXAS 75460 USA Nov 8 2014 via website

    What Happened

    I went in on Thursday afternoon to place an order after already having spoke with an employee about my order earlier, and these two other employees refused to take my order, got very hostile , rude, sarcastic; these two employees were not wearing their name tags

    Support This…
  16. Elizabeth Shines  vs.  Uniters North America, LLC p.o. Box10909 Riviera Beach, Florida 33419 USA Nov 7 2014 via website

    What Happened

    The warranty is awful once the furniture gets old. I called about a new stain (as covered by the warranty) but the tech who came out deemed that there were accumulated stains ON THE OTHER SIDE of the sofia ( I have a sectional) and this made my warranty invalid. Choose another company next time!

    What It Would Take to Resolve This

    reinstate my warranty and clean the stain I actually called about. I'm not trying to get you to clean the whole couch. And tell other people about the ACTUAL terms and conditions before they buy it.

    Support This…
  17. Karen Parker Silverman  vs.  Sorel 14375 NW SCIENCE PARK DRIVE Portland, Oregon 97229-5418 USA Oct 30 2014 via mobile browser

    What Happened

    I returned my daughters winter boots last May because they wore poorly. I was issued credit towards a replacement. I called numerous times over the summer and was told consistently their stock was low because it was the summer...call back in September. I have spoken to Sorel at least 5-6 times since September to get another pair for my daughter. I am told over and over their stock is low and they don't have that boot yet. I called 2 days ago and they the boots would hopefully be in December 1 try back. I called yesterday and was told they never heard this but again stock was low and they were slowly receiving boots. I was offered a pair in my daughters size in another color. Seriously I should be able to get the same or close to the same item. I asked for a manager was put on hold for 10-15 minutes and was then told no managers were available they must be in a meeting. I should hear back from someone soon via email. I received a follow up note stating my call and reason for call and should now hear back today by 12:30. My daughter goes to school in Ohio she simply should not have to wait any longer for these boots. I don't care how they get her a replacement it just should have been done in a more timely manner. Winter will soon be upon us and still no boots. I am so furious and don't know what else to do.

    I Spoke With

    Customer service and then I asked for a manager and did not get one

    What It Would Take to Resolve This

    Get me my boots asap

    Support This…
  18. Jamie Riddle  vs.  Republic Wireless No Business Address Available Sep 23 2014 via Android

    What Happened

    I have had Republic Wireless for over a year and a half. They always advertised unlimited talk, text, and data. This past February I upgraded my phone to the Moto X they started offering, no problems. But in July I started driving a truck over the road and started using more data. I have received an email warning that I have abnormal data usage and that if it continues my service will be terminated.

    When I inquired to the claim of unlimited data, I got a response back stating you get 5GB of cell data usage per month and if you haven't went over that in the past 6 months, they will give you an additional 5GB. Their claim to what is unlimited is the Wi-Fi data usage. That is misleading because no matter what cell company you have, you automatically have unlimited Wi-Fi data as you are not using the cell providers network to transmit that data.

    UPDATE 09/25/2014: Today I received an email from Republic Wireless telling me because I continue to use data they are terminating my line on 10/03/2014.

    I Spoke With

    Chris

    What It Would Take to Resolve This

    What it would take to make me happy is, Republic sticking to their unlimited data claim (meaning cell data) and not send threatening emails to terminate your service because you have used a lot of data. And not terminatingy service.

    Support This…
  19. Devon Galle  vs.  nortonproduct/ServiceNorton.com No Business Address Available Sep 5 2014 via mobile browser

    What Happened

    I had purchased a service of theirs, cost me 100 dollars. Didn't mind paying cause I needed the service. I regularly check my checking account, for the past three months they have been taking 20 dollars out of my account WITHOUT my permission. Now I call them and asked them to REFUND at least two months of the 20 dollars of each month they took out which adds up to 40 dollars again WITHOUT my permission.

    I Spoke With

    Online chat

    What It Would Take to Resolve This

    Refund at least the 19.99 that they took out today 9-5-14

    Support This…
  20. Tori Harrison  vs.  AT&T Uverse P.O. Box 5014 Carol Stream, IL 60197-5014 USA Aug 30 2014 via website

    What Happened

    I was a uverse customer for 2 years and during the time the tv service was decent most of the time but the internet service was horrible. I run 2 business and work from home so I need fast reliable internet. I paid for their fastest internet available in my area which was only 28 mbps, but if I was lucky I would get 2 mbps! I would call and complain they would send a tech out in 2 to 7 days they would get me around 20 mbps it would last 1 to 2 days if I was lucky and then back to 2 mbps or less one reading was 0.12 mbps! That is slower than dial up in the 90's. So I finally canceled the service to find better more reliable internet! I received my final bill finally after canceling my service a month ago! My bill was over $770! Upon signing up I gave a deposit of $450 and they have not credited that to my final bill. I called to make sure they received all the equipment and find out why the deposit hadn't been credited to my bill. I was told by the agent that they did receive all of the equipment and that the deposit was called an "advanced payment" and it is credited back to the account $5 a month until it is gone! Well, I was only with them for 2 years so that according to my math is only $120, where is the remaining $330. She repeated "it is credited to your account $5 per month." So I asked her if that means if I leave before I get the whole amount if I lose it and they just keep it, she said YES! Seriously?!?! Last time I checked when you take a deposit or "advanced payment" and do not provide a service, product or give a refund that was theft! I was charged over $300 per month for subpar service that they couldn't make work for more than a day or two at a time and was expected to pay even when service was out in my area for extended periods of time. This is by far the worst company I have ever done business with!

    I Spoke With

    Random agent on their customer service line.

    What It Would Take to Resolve This

    They can credit my deposit "advanced payment" to my final bill and should even reduce the amount farther for the subpar service they provided for 2 years I was with them!

    Support This…
  21. Rob Schellinger  vs.  Capital One 360 No Business Address Available Aug 27 2014 via website

    What Happened

    Had a checking and savings account with ING Direct. Capital One 360

    took over a few years ago. Lost my job several months ago and had a minimal

    balance in both accounts. Starting a new job soon and had already given my

    checking information for direct deposit into my account. Checked the Capital

    One 360 app and there was a message to call them. Come to find out that my

    checking account had been closed, without my knowledge, because a company

    kept attempting to bill me for service. I thought that had been stopped.

    So because of someone else's actions, Capital One 360 closed my account

    and told me that I would not be allowed to open a new one.

    I Spoke With

    Don't remember

    What It Would Take to Resolve This

    Allow me to open a new account.

    Support This…
  22. Anthony Chiaravalloti Sr  vs.  Best Buys 7601 Penn Avenue South Richfield, MN 55423 USA Aug 27 2014 via website

    What Happened

    I bought a Samsung 60" TV and had a service contract with Best Buys the contract ran out and I was never contacted to renew it because I would have the contract expired 3 days ago and they said I can't renew it because it expired and because of a new policy they started there is no grace period like before and there's nothing they can do (or should I say will do), When I called for a service issue that's when I was informed about the contract expiration they had the wrong E mail and home address and type of TV so there was no way they could have contacted me and no way I would know when the contract would have expired I spoke to at least 8 different people and all they kept saying was about the new policy , Policies are written by people and people can change them or at least make exceptions when a situation like this occurs I could have understood if they had called me or it had been a longer time since it expired but come on 4 days please, I will not be purchasing anything from Best Buys ever again and I bought quite a bit and I will be advising my friends and family and colleagues about this situation I'm sure the more people who know about the way they treat their customers after the sale will be hesitant to deal with them.

    I Spoke With

    Consumer Affairs of Best Buys

    What It Would Take to Resolve This

    Reinstate my policy

    Support This…
  23. Ralph French  vs.  Kirby Vacuum USA Aug 11 2014 via website

    What Happened

    The tools do not stay together, they're always disconnecting while in use. I believe their so-called engineering department is really a kindergarten class.

    I Spoke With

    No one will talk to me (they got my money). Why should they care!!

    What It Would Take to Resolve This

    Give me tools that actually do what their supposed to do!

    Support This…
  24. Mary Gentile  vs.  Uniters North America, LLC p.o. Box10909 Riviera Beach, Florida 33419 USA Aug 1 2014 via mobile browser

    What Happened

    The Uniters furniture warranty is useless. I had called in about spilt milk on one piece of my sectional and pet urine on another piece. The technician came to my house with his phone to take pictures and then used my phone to call the report in to the company. They put me on hold for a bit...enough time for him to leave...and stated the stains where old and dried so they could not work on them. After taking 7 days to get to my house no kidding! One piece I put I'm the garage because after one cat peed on it another one did. They said there were "cumulative" stains and stated if they worked on one stain they would be liable for the couch. I was not worried about the normal wear and tear just the pet stains. Isn't that the point if the warranty to have them be accountable for coming to fix the stains? What I found comical was that it was the girl on the phone telling me this information who had no even laid eyes on the piece. The technician came in my house with only his phone...not a single solution or cleaning product. I asked the phone customer service rep what should I have done differently to have gotten this covered and she was speechless and all she could respond with was a "I am sorry." BIGGEST WASTE OF TIME AND MONEY...DONT BUY THE WARRANTY!

    I Spoke With

    Multiple people.

    What It Would Take to Resolve This

    I would like the amount I paid for my warranty refunded.

    Support This…
  25. Ellis Mechallen  vs.  Susan Apartments 221 Susan Ln Rochester, NY 14616 USA May 17 2014 via iPad

    What Happened

    This apartment complex has a tyrannical property manager named Linda Lieberman. She was constantly pushing letters under my door, phone calls for the slightest infraction and knocking on my door to accuse me of not picking up my dog's feces. After complaining to her boss the National Property Manager Associates the only thing that changed was that she stopped harassing me with letters and popping by my apartment.

    I have noticed this behavior towards me and I believe it is not only because I am disabled but because I am African American. Now after 5 years they have refused to renew my lease without a reason. I know it is because my daughter witnessed the harassment and her treatment of me and demanded it stop. So in retaliation they have decided to terminate my lease and if you saw how old and moldy these apartments are, I think leaving would be best for my health but it should be MY choice-not because I am disabled or because of my color.

    My daughter is visiting me temporarily but decided to stay after I had several trips to the ER and because she has a dog they sent threatening letters and refused to make an exception even though I pay a separate pet fee. Yet, just across the way a woman I know has 2 small dogs and has received no threatening letters and is not being evicted. Perhaps because she is not African American?

    Please pass this letter on and I hope in the very least Linda Lieberman is dismissed but more importantly DO NOT move here. It is a waste of your money, too small, moldy, they change the rules whenever it suits them and the prices rise every year.

    I Spoke With

    Linda Lieberman & NPMA

    Support This…
  26. Ellis Mechallen  vs.  Susan Apartments 221 Susan Ln Rochester, NY 14616 USA May 17 2014 via iPad

    What Happened

    This apartment complex has a tyrannical property manager named Linda Lieberman. She was constantly pushing letters under my door, phone calls for the slightest infraction and knocking on my door to accuse me of not picking up my dog's feces. After complaining to her boss the National Property Manager Associates the only thing that changed was that she stopped harassing me with letters and popping by my apartment.

    I have noticed this behavior towards me and I believe it is not only because I am disabled but because I am African American. Now after 5 years they have refused to renew my lease without a reason. I know it is because my daughter witnessed the harassment and her treatment of me and demanded it stop. So in retaliation they have decided to terminate my lease and if you saw how old and moldy these apartments are, I think leaving would be best for my health but it should be MY choice-not because I am disabled or because of my color.

    My daughter is visiting me temporarily but decided to stay after I had several trips to the ER and because she has a dog they sent threatening letters and refused to make an exception even though I pay a separate pet fee. Yet, just across the way a woman I know has 2 small dogs and has received no threatening letters and is not being evicted. Perhaps because she is not African American?

    Please pass this letter on and I hope in the very least Linda Lieberman is dismissed but more importantly DO NOT move here. It is a waste of your money, too small, moldy, they change the rules whenever it suits them and the prices rise every year.

    I Spoke With

    Linda Lieberman & NPMA

    Support This…
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