Martha Decker

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  1. Martha Decker
  2. Martha Decker  vs.  Biltmore Hotel Oklahoma 401 South Meridian Avenue Oklahoma City, OK United States Sep 24 2013 via website

    What Happened

    This complaint is about the Biltmore Hotel, 401 S Meredian Ave, OKC, OK. Their phone number is 405-947-7681. I was at the hotel this past weekend along with a number of friends. We were there for a conference in another location. Some checked in 9/19/13 while most checked on 9/20/13. This was the worst hotel I have ever been in health and safety wise. Our rooms had roaches, ants and I overheard one woman waiting to complain about bedbugs in her room. One of the conference speakers had black mold on the ceiling tiles in his bathroom. When he complained maintenance brought in other tiles to replace the ones with black mold. My room had several dead roaches. We spoke to a few other guests during the stay who complained that they were shown 3-4 rooms before accepting the one they did stay in for the weekend. They stated that all of the rooms that they were shown were full of roaches. The room I was to stay in Sunday night was horrible. It was 414. When the guests checked in they discovered ants crawling on the night stand. They called the front desk and maintenance came in and sprayed chemicals behind the night stand. The same thing occurred on Friday night. Saturday night the ants were not as bad. Then they woke up Sunday morning. There were ants on the nightstand, crawling on the beds, in the bathroom and worse. One person went to take a shower and discovered ants all over the shower. Then the other went into the bathroom and observed ants crawling on the vanity, on her toothpaste tube and INSIDE the cap of the deodorant. Upon further checking ants were discovered in just about everything. The ants were in the suitcases and boxes. We were unable to obtain better quality rooms at this hotel so did not stay by choice. The promoter who was running the conference where the speakers were was paying for the rooms and she spent countless hours trying to get better rooms. The State Fair was the same weekend so she was unable to move everyone to a different hotel. Another speaker was in room 420 and had his prescription medicine stolen from the refrigerator. I was in a room, 422, with another speaker. When she arrived in the room the smell of stale cigarettes, mold and mildew was so bad she had to get something to try and clear the air. It wasn't safe to leave the doors open to try and air it out due suspicious activity in the area, including males walking the parking lot with baseball bats for protection. We had dead roaches in our room, but I have allergies and had respiratory trouble the entire time I was there and am still fighting it. Another speaker had a room that was dirty, smelled and didn't even have spreads on the bed. Another one had trouble with her room as well as did yet another speaker. The chlorine smell coming out of the room where the pools were located and banquet type tables was overpowering and made your eyes water. We were told the hotel has a new owner and he purchased the hotel two weeks ago. We had one manager, Morris, who assisted us upon checkout because we did leave early and Ms. Jones did received a full refund for the two extra days we were going to stay - the previous Thursday and the coming Monday. He was helpful eventually however, while several of us were speaking with him an unruly tall, thin, dark-skinned Middle Eastern or Egyptian type of male burst into the manager's office screaming and yelling and pointing his finger at us individually in a threatening manner. We weren't intimidated like your average person would have been. When he burst into the room screaming I believed him to be a threat as he lunged toward one of us. I believed he was going to grab him by the arm while poking his finger in his face while screaming at us and calling us names. I told him to back up and take his finger out of his face. He was screaming that he's a manager and we were to leave the hotel. We told him no because we had not checked out and one of us was still discussing the refund with Morris. Morris told him numerous times to leave and that everything was fine but he wouldn't listen. He stuck his finger in a lady’s face as well while shouting for us to leave. Morris physically put him out of the office and shut the door. Then he was able to discuss and give one of us a refund for the two extra nights we had planned to stay. When that was settled on person and I were in the room discussing the health issues with Morris and we tried to show him photographs of a room, but Morris said he didn't want to see photographs of any rooms and that it wasn't necessary. He apologized for the quality of the rooms which was too late. The younger manager burst into the room a second time screaming at one of us to leave. He created a disturbance and lunged at one of the females while pointing his finger in her face. He was so close I don't know how he managed to not assault her y striking her on the nose with his hand. She politely asked for his name several times and he refused to give his name. When asked for his name he would yell, "Leave!!!." Some of his behavior was captured video part of the second encounter on video. If this in the type of individual running the hotel and if we know of nine rooms with health issues, I can only imagine what's in the rest of the hotel. It should be checked for bugs, rodents and mold. I am seeking a full refund of the rooms for the event promoter and one other individual through various means. The two extra nights were refunded. They showed the event promoter one set of rooms and then switched the quality and type of rooms when everyone arrived.

    I Spoke With

    Morris

    What It Would Take to Resolve This

    They can make me happy by giving a full refund to Tanya McCoy, the event promoter, and to Sandi Steele. They should also send the one younger manager to sensitivity training or firing him, with firing being the preference.

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  3. Martha Decker  vs.  USAA Insurance San Antonio, TX USA Jun 30 2012 via iPhone

    What Happened

    I had a wreck in Feb this year. USAA handled the vehicle part superbly and in a timely manner. However, the third party company they are using for the medical and PIP are horrendous. The claim is still open. Copies of the bills have been sent to them many times and as of the end of June the medical bills have not been paid, including my personal doctor of many years. USAA Insurance is affecting MY credit with the bills being unpaid. We have called numerous times and after dozens of years with USAA we are thinking of the possibility of changing insurance companies for ALL our insurance needs. USAA has let the veteran and his wife down which is not how they grew the business. Just beware and check everything if thinking of switching to USAA Insurance. Heck, they even had us open a USAA bank account in Feb. so they could put the PIP and any other monies due us into the account. I hate to call an attorney but it looks like that is what it's going to take to get the medical bills paid and the PIP. Shame in you USAA.

    What It Would Take to Resolve This

    Handle our insurance claim instead of the third party, pay the medical bills and my PIP for lost wages.

    Support This…
  4. Martha Decker  vs.  Red Roof Inn 1011 East Houston Street San Antonio, TX United States Jul 3 2011 via iPhone

    What Happened

    I booked this hotel through Red Roof Inn website. I left a comment that I required a non smoking room. It wasn't until last night I realized the reservation was never acknowledged through email. I did have my conformation number buy wasn't able to print the page at the time. It's a holiday weekend and they are booked. We went to our room and when we walked into the room we were immediately assailed by the pungent smell of nasty old dirty cigarette ashtrays.

    It is a smoking room. We choose non smoking not just for the smell but for medical reasons. First breath and I had instant headache and chest burn. I went straight to the front desk and was told sorry we have no rooms hone office sent the reservation as a smoking room. Can't help you tonight. We have an 11 yr old with us and we will not be able to find an affordable room in San Antonio this weekend.

    We have never stayed at Red Roof and I don't think I will ever stay in one again. The bedspread has a hole in it. The other pic is of the green growth on the screw holding the toilet seat in place.

    We did get the front desk to bring six brand new pillows so we don't have to put our faces on smoked in pillows. We pulled off the cheap bedspreads so we wouldn't get the smoke all over us and clothes. Unfortunately we are here for two nights :-(

    The Hilton Garden Inn at Corpus Christi really sounds great right now but we won't be there until Mon night. Too bad the Hilton couldn't put us in our room Sunday night instead and we hot a refund for tonight from Red Roof.

    Isn't this the place that leaves the light on for you? Had to pay to park and I will get a $3 refund if I don't use the in room safe and remember to tell them at checkout!

    If you are a smoker this room may be great and it's a half mile from the Riverwalk. It is not for us. This is just about the worst room I have ever stayed in.

    Lungs burning, head is exploding and sinuses are screaming. Better take some allergy medicine right now.

    I Spoke With

    Front Desk Mgr

    What It Would Take to Resolve This

    To be moved tonight into a non smoking room before we get SICK. If not possible be put into a larger upgrade tomorrow for that night and a partial refund for tonight.

    Support This…
  5. Martha Decker    Iron Chefs 3811 Pavillion Court Mesquite, TX United States Dec 9 2010 via iPhone

    What Happened

    I had lunch there today for the first time. The wait staff was very courteous and attentive. The food was fantastic. I will go back again for the good food.

    How They Earned My Cheer

    Attentive, courteous and the food was great.

    Support This…
  6. Martha Decker  vs.  Victoria Gardens of Frisco LP 10700 Rolater Road Frisco, TX United States Dec 3 2010 via iPhone

    What Happened

    My mother came here yesterday for ortho rehab after shoulder surgery. Last night found her "out of it" and with her shoulder NOT immobilized. There were other problems too that I won't go into. Some were fixed before I left, I thought. I left a phone message for Pam Stern last night. Talked briefly with her this morning. She said she would check and call back and the director of nursing would also call, not. My sister arrived about the same time and found my mother in the same shape and the arm still NOT immobilized. I called her general doc and was told to get over there and call 911 and have her brought to the hospital to get her checked. Doc's office also said to not let her go back there and to file a complaint with Medicare. We are at the hospital and no one from Victoria Gardens has even called me to see what is wrong. I would not recommend this place for anyones family member. The other thing is that she was there for ortho rehab and the PT person told my sister this morning she does not know much about ortho and didn't know how to put the sling on my mother's shoulder. She was there for ortho!

    I Spoke With

    Pam

    What It Would Take to Resolve This

    Apologize, have better trained staff and never have this happen to anyone in their facility for starters. We still do not know if her shoulder has been damaged from not being immobilized.

    Support This…
  7. Martha Decker    East Texas Medical Center: Specialty Hospital 1000 South Beckham Avenue Tyler, TX United States Nov 28 2010 via iPhone

    What Happened

    EMS was sent to the house after my 78 yr old mother fell. They were given her medical history and info that she has a pacemaker/defibrillator and had an ablation on Monday. When she was picked up from the floor most of the pulling was from side with the pacemaker. They were told that she could not push, pull, lift or carry anything over 3 lbs or raise her arm up for one more week. They transported her to the hospital but neglected to mention the pacemaker and recent surgery. Instead they erroneously told the ER she just had a shoulder surgery. The pacemaker surgery was an ablation and she could have been seriously injured, etc by certain procedures used without their knowledge of the pacemaker/defibrillator. When they left for the hospital they had her temporary pacemaker card, medicine list, her DL and insurance cards. All the ER had when I arrived was the medicine sheet. She was taken to Presbyterian Hospital in Kaufman. Her doctors are all at Medical City in Dallas. It turned out she broke and dislocated her shoulder. It is the same one she couldn't move at the house and the one the EMT lifted her with and it is the same one that is not to be lifted. She was going to be transported to the hospital on Dallas and when the new EMTs, also from East TX Medical Center, arrived they told us the other EMTs should have transported her all the way to Dallas.

    What It Would Take to Resolve This

    They can give the initial EMTs extra training on how to deal with an individual with a pacemaker/defibrillator and on the importance of passing this information on to the ER. If they had done an MRI she could have died.

    Support This…
  8. Martha Decker    Hickory Hollow Welding 19716 County Road 4057 Kemp, TX United States Nov 25 2010 via iPhone

    What Happened

    The work Dwight produces is excellent quality.

    How They Earned My Cheer

    Dwight is friendly and honest.

    Support This…
  9. Recent Cheers & Gripes
  10. Ralph French  vs.  Kirby Vacuum USA Aug 11 2014 via website

    What Happened

    The tools do not stay together, they're always disconnecting while in use. I believe their so-called engineering department is really a kindergarten class.

    I Spoke With

    No one will talk to me (they got my money). Why should they care!!

    What It Would Take to Resolve This

    Give me tools that actually do what their supposed to do!

    Support This…
  11. Mary Gentile  vs.  Uniters North America, LLC p.o. Box10909 Riviera Beach, Florida 33419 USA Aug 1 2014 via mobile browser

    What Happened

    The Uniters furniture warranty is useless. I had called in about spilt milk on one piece of my sectional and pet urine on another piece. The technician came to my house with his phone to take pictures and then used my phone to call the report in to the company. They put me on hold for a bit...enough time for him to leave...and stated the stains where old and dried so they could not work on them. After taking 7 days to get to my house no kidding! One piece I put I'm the garage because after one cat peed on it another one did. They said there were "cumulative" stains and stated if they worked on one stain they would be liable for the couch. I was not worried about the normal wear and tear just the pet stains. Isn't that the point if the warranty to have them be accountable for coming to fix the stains? What I found comical was that it was the girl on the phone telling me this information who had no even laid eyes on the piece. The technician came in my house with only his phone...not a single solution or cleaning product. I asked the phone customer service rep what should I have done differently to have gotten this covered and she was speechless and all she could respond with was a "I am sorry." BIGGEST WASTE OF TIME AND MONEY...DONT BUY THE WARRANTY!

    I Spoke With

    Multiple people.

    What It Would Take to Resolve This

    I would like the amount I paid for my warranty refunded.

    Support This…
  12. Ellis Mechallen  vs.  Susan Apartments 221 Susan Ln Rochester, NY 14616 USA May 17 2014 via iPad

    What Happened

    This apartment complex has a tyrannical property manager named Linda Lieberman. She was constantly pushing letters under my door, phone calls for the slightest infraction and knocking on my door to accuse me of not picking up my dog's feces. After complaining to her boss the National Property Manager Associates the only thing that changed was that she stopped harassing me with letters and popping by my apartment.

    I have noticed this behavior towards me and I believe it is not only because I am disabled but because I am African American. Now after 5 years they have refused to renew my lease without a reason. I know it is because my daughter witnessed the harassment and her treatment of me and demanded it stop. So in retaliation they have decided to terminate my lease and if you saw how old and moldy these apartments are, I think leaving would be best for my health but it should be MY choice-not because I am disabled or because of my color.

    My daughter is visiting me temporarily but decided to stay after I had several trips to the ER and because she has a dog they sent threatening letters and refused to make an exception even though I pay a separate pet fee. Yet, just across the way a woman I know has 2 small dogs and has received no threatening letters and is not being evicted. Perhaps because she is not African American?

    Please pass this letter on and I hope in the very least Linda Lieberman is dismissed but more importantly DO NOT move here. It is a waste of your money, too small, moldy, they change the rules whenever it suits them and the prices rise every year.

    I Spoke With

    Linda Lieberman & NPMA

    Support This…
  13. Ellis Mechallen  vs.  Susan Apartments 221 Susan Ln Rochester, NY 14616 USA May 17 2014 via iPad

    What Happened

    This apartment complex has a tyrannical property manager named Linda Lieberman. She was constantly pushing letters under my door, phone calls for the slightest infraction and knocking on my door to accuse me of not picking up my dog's feces. After complaining to her boss the National Property Manager Associates the only thing that changed was that she stopped harassing me with letters and popping by my apartment.

    I have noticed this behavior towards me and I believe it is not only because I am disabled but because I am African American. Now after 5 years they have refused to renew my lease without a reason. I know it is because my daughter witnessed the harassment and her treatment of me and demanded it stop. So in retaliation they have decided to terminate my lease and if you saw how old and moldy these apartments are, I think leaving would be best for my health but it should be MY choice-not because I am disabled or because of my color.

    My daughter is visiting me temporarily but decided to stay after I had several trips to the ER and because she has a dog they sent threatening letters and refused to make an exception even though I pay a separate pet fee. Yet, just across the way a woman I know has 2 small dogs and has received no threatening letters and is not being evicted. Perhaps because she is not African American?

    Please pass this letter on and I hope in the very least Linda Lieberman is dismissed but more importantly DO NOT move here. It is a waste of your money, too small, moldy, they change the rules whenever it suits them and the prices rise every year.

    I Spoke With

    Linda Lieberman & NPMA

    Support This…
  14. Amber Jones  vs.  American Airlines Dallas, Texas May 13 2014 via website

    What Happened

    This past weekend I was travelling from Memphis to Gatwick via Dallas and Tampa for an international judo competition that I had been planning for months. My first flight to Dallas was cancelled due to some storms which then threw my entire trip into a whirlwind of a mess. The rebook lines were very long so I called the customer service line. They said the best they could do to get me to my tournament on time was to fly me into Heathrow. Well that was all great except it was going to cost me almost $50 and an extra couple of hours to take the bus from heathrow to gatwick. The man on the phone didn't seem to care and said it was either that or they could get me to gatwick the following day, which would make me miss my compeition, or they could refund my trip, but I had already paid for the hotel and registration fees and trained for months. I tried to find out several times if they would give me a voucher to finish out the trip I had paid for to gatwick, but everyone I talked to said basically too bad. I work 2 jobs and am trying very hard to represent the USA in international Judo competitions. These are very expensive and I had not budgeted for the extra $50 it was going to take to get to gatwick (since I had already paid to go there). This has become more or less the principal of the fact that this airline has horrible customer service and this is not the first time I have had problems with American. I usually try to avoid them, but since their merger with US Airways I had hopes that they were better. There is a reason they are ranked so low against other airlines and United is so much higher in regards to service. They cannot guarantee they will even get you to your final destination when things go wrong. I understand also that they have no control over the weather, but they do have control over contingency planning!

    What It Would Take to Resolve This

    They could have gotten me to my final destination like what I had paid for. Since that didn't happen I would appreciate the reimbursement for my bus fare to finish out the trip.

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  15. Marcia Kearl Johnson  vs.  ElkValley Criminals Elkford, BC Canada Apr 22 2014 via website

    What Happened

    Someone raided our BC shop and stole a huge load of wire! If you see anyone with wire that is about 4 inches wide... Please call the police! Since it is so big, it will not be able to be recycled by the thief because the recyclers will know it was stolen! If times are that tough.. Talking to us about getting a job would have worked out better for you because you must be strong, and a hard worker because what you took must have taken some muscles... However you completely wasted your time since you won't be able to sell what you stole!!!!

    We use the money that we get from recycling to pay for our staff Christmas Party, staff Camping Trip, staff Golf Tourney, staff Ski Trip ... Staff Breakfasts and Staff BBQ's.

    Please call 250.425.5464 or the police if you know anything about this crime!

    I Spoke With

    The Police

    What It Would Take to Resolve This

    Bring back the wire and stop stealing!

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  16. David Reiss  vs.  Gleen Car Wash 6500 Tower Dr., Apt. 203 Alexandria, VA 22306 USA Apr 7 2014 via website

    What Happened

    I booked an appointment for 9:00am this past Sat. I got an e-mail a week and a half earlier that they received the booking. But they never showed and I got no call or e-mail. I tried calling them but the phone goes to a Google phone # and voice mail. Left a message and no call back. Sent e-mail and no response. So i spent a beautiful Saturday morning just waiting for these guys to show up....they never did. Based on that, I can only suggest that you avoid Gleen and don't give folks so irresponsible your credit card info. A big fat ZERO. Don't waste your time.

    I Spoke With

    No one....they never called back after I left a voice mail and never returned my e-mail.

    What It Would Take to Resolve This

    They were supposed to wash my car....now they can wash and wax my car and my wife's car and apologize for wasting my time.

    Support This…
  17. Gobi M. Rahimi  vs.  Avon Truck, Van & car rentals 7080 Santa Monica Blvd Los Angeles, California 90038 Los Angeles Feb 26 2014 via website

    What Happened

    I rented a car for a week from Avon. I got a flat tire on the last day of a commercial shoot i was on, and called in to see if they had road side assistance. The guy I spoke with said no, so after a 12 hour shoot in Downtown LA, I pulled over into a parking lot and changed the tire with the spare. The next day I took the car in to return it. The guy at the counter said "Sir I can't close this out because the manager is going to have to look at the damage and then they will be able to close it out" I said, "I got a flat tire". He said "I know but this is our policy". Something already felt fishy about how their "Policy" was shaping up to be. I turned the car in on the 16th of February. I called the 17th to get clarity on the situation and the person who talked with me said they would take my phone number and name and would have someone call me immediately. I didn't get any calls for a week. I called back and was told that someone is calling me. I finally called again yesterday (the 25th) and finally got a lady on the phone who told me to hold on for a few minutes. She then said the manager had decided that the tire had been damaged by me, and that I must have hit a curb and that I would have to replace the tire and pay for an alignment if necessary. The total came to $250+. I told the lady that i never hit a curb or anything and that I would like to see the tire asap. She said the tire had been destroyed, but she would send me some photos of the tire. I told her I am not going to pay for a flat tire and that she should be thankful that i'm not taking action against them for giving me a car with a faulty tire.

    I Spoke With

    a few people, next time i'm taking names

    What It Would Take to Resolve This

    They can not come at me with this BS charge.

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  18. Marisa Tragodara Marritt  vs.  Villa Romana Ristorante Italiano 731 Irving Street San Francisco, CA United States Feb 25 2014 via website

    What Happened

    DO NOT EAT HERE!!!!!! GOT FOOD POISONING EATING HERE ON 2/15/14. WHEN WE TRIED TO SEND THE FOOD BACK BECAUSE IT TASTED FUNNY WE WERE TOLD " TOO BAD" BY THE WAITRESS.

    TRIED TO RESOLVE ISSUE BY ASKING FOR MY $ BACK FROM THE OWNER WITH NO RESOLVE. THEY SAY THEY HAVE CERTIFICATES OF EXCELLENCE.......DOES NOT MEAN ANYTHING IF CUSTOMERS GET SICK AFTER CONSUMING THEIR FOOD!!!!!!! AND MANAGEMENT IS THE MOST UNFORGIVING TO THEIR PATRONS!!!

    DO NOT EAT HERE!!!!

    I Spoke With

    Antonio Accardo

    What It Would Take to Resolve This

    Refund my $70.43 spent on meal & apology.

    Support This…
  19. Monica Valiton  vs.  FedEx Express Ship Center 11 Corporate Drive Keene, NH United States Feb 23 2014 via website

    What Happened

    FED EX HAS HAD MORE THAN AMBLE TIME TO DELIVER A PACKAGE. ORDER WENT OUT ON 2/11/14, TODAY IS 2/23/14. THEY WERE IN TOWN ON FRIDAY 2/23/14, BUT ATTEMPTED TO DELIVER PACKAGE AT WRONG LOCATION ( SO THEY SAY) YESTERDAY ANOTHER FED EX TRUCK WAS SPOTTED IN TOWN, AFTER I PULLED THEM OVER TO SEE IF MY PACKAGE WAS ON TRUCK, HE SAID NO, ITS ON ANOTHER TRUCK IN TOWN. I WAITED ALL DAY, STILL NO DELIVERY. I JUST SPOKE TO A FED EX REP ON PHONE. HE SAID HE DID NOT KNOW WHAT HAPPENED YESTERDAY, BUT THE NEXT DELIVERY DAY WOULD BE TUESDAY! I AM SOOO "FED UP " W "FED EX"

    I Spoke With

    FED EX

    What It Would Take to Resolve This

    DELIVER MY PACKAGE ASAP, I NEEDED IT FOR THIS WEEKEND, THUS THE REASON I ORDERED IT 2 WEEKS AGO TO MAKE CERTAIN I WOULD HAVE IT IN PLENTY OF TIME !

    Support This…
  20. Faceup Faceup  vs.  Samsung Design America 735 Battery Street San Francisco, CA United States Feb 20 2014 via Android

    What Happened

    I naught a TV and it was broken

    I Spoke With

    no one

    What It Would Take to Resolve This

    Ship a new tv

    Support This…
  21. Rick Van Clief  vs.  greekgear.com No Business Address Available Feb 19 2014 via website

    What Happened

    On February 12 I ordered a tote bag or my niece on this site for her birthday. As I was already paying for shipping, I decided to order several smaller items also. I received a confirmation of my order and yet when it arrived on 2/18, all the items were in the package except the tote bag which was the original reason for my order. On the packing slip it says "discontinued". If they had told me that when I placed the original order, I would have cancelled it as the same tote bag was available on another site. I even find it more incomprehensible that the items is still appearing on their site as "In Stock"

    I Spoke With

    sent emails to customer service with no response.

    Support This…
  22. John Taylor  vs.  Best Buy 180 Donahue Street Marin City, CA United States Feb 8 2014 via iPhone

    What Happened

    I bought a pc at best buy after about 30 days the battery completely died ( couldn't be recharged). i took computer in an their response was, sorry we only have 15 day return or replace policy. best we can do is send in your computer to mfgr and they can replace battery, but youll be without a computer for 2 weeks LOL. AWFUL customer experience. Ive probably spent ~2k a year at best buy over last 7-8 years and this is how a loyal customer gets treated. I now go out of my way when i have electronic and appliance needs to shop elsewhere AND i make sure to let others know what a terrible experience i had. Congrats best buy smart business, you saved a few bucks by not standing behind the defective computer you sold me and youve lost a lifetime customers and added a consumer who will be sure to tell others not to shop at best buy.

    What It Would Take to Resolve This

    Replace my battery without my having to send my computer in and without my being without a computer for week(s).

    Support This…
  23. Ed Razzano  vs.  Time Warner Cable 2554 Broadway New York, NY United States Feb 1 2014 via iPhone

    What Happened

    Really, 1 hour and 41 minute wait ?! Clearly you need a larger or another office in Manhattan!

    I Spoke With

    Phone Agent

    What It Would Take to Resolve This

    Have a larger or another office with more agents.

    Support This…
  24. Ross Whiteford  vs.  Virgin Mobile Head Office 720 King Street West Canada, ON Canada Jan 30 2014 via website

    What Happened

    I am currently with Virgin Mobile Canada on a month-to-moth rolling contract, paying approximately $60.month + tax for the last two years.

    I recently bought a new, unlocked Moto X and need a nano SIM in order for it to work with my existing Virgin Mobile phone plan. The salesperson at the Eaton Centre store advised me that this would cost $5 + tax.

    Why should I pay Virgin Mobile and additional $5 for a SIM card? I already pay more than enough for basic services. What's more, the original SIM I got when i brought my old, unlocked, phone to Virgin was free - why then am I paying for the exact same SIM chip on a smaller form-factor?

    I will be investigating whether Rogers and Telus charge customers for SIM cards and will seriously consider cancelling my Virgin Mobile contract.

    I Spoke With

    Salesperson at Eaton Centre, Toronto, booth

    What It Would Take to Resolve This

    A free SIM/refund for the $5.65 I will have to pay instore

    Support This…
  25. Mary Huth  vs.  US Post Office 7610 Beverly Boulevard Los Angeles, CA United States Jan 28 2014 via website

    What Happened

    Massive fail. Expecting package of new prescription glasses from Coastal. Received notification from USPS that a notice was left at my door last night, 1/27. No notice left anywhere. So could not reschedule delivery. Spent one hour on hold with USPS and rep told me to pick up package at post office. Waited in line at post office at 7610 Beverly, REALLY rude postal person told me that it was NOT there and to just wait around for it to maybe be redelivered. No way to track where my package is now. Tons of wasted time and 0 result, 0 customer service.

    I Spoke With

    Rude woman at post office

    What It Would Take to Resolve This

    Get my package to my front door or get me a real ETA.

    Support This…
  26. Louise F. Cerrato    Prahy Cosmetics SARL 313 Rue du Mont-Blanc Beaurainville, Nord-Pas-de-Calais France Jan 20 2014 via website

    What Happened

    I am a big fan of this brand!

    I am starting this Cheer so that others will follow !

    Support This…
  27. Morton Wright    KNBC Local News: Hensel Bruce MD 3000 West Alameda Avenue Burbank, CA United States Jan 20 2014 via website

    What Happened

    Like him.

    knbc did a lousy reporting job tonight. They warned about the flu and necessity of getting shots. Then showed a photo of a couple that didn't, ostensibly one or both died. They didn't say which!

    Support This…
  28. Gobi M. Rahimi    Dvorana Gripe Split Split, Split-Dalmatia County Croatia Jan 15 2014 via website

    What Happened

    I'm going through a California Covered insurance nightmare for my son. I'm having to change his plan in the 12 hour and get an application in today, so he can hopefully have insurance on the 1st of Feb. In the application process they have asked for a SS# which he doesn't have yet. I went online to see if there is an online SS option. CHKCARDEASY-FILE.ORG comes up as an option under "Social Security Card - online SSN Application Assistance" I know just the title should have been a red flag. I went through and each page I filled out seemed legit. Finally when they direct you to a pay page they have normal delivery (for $38) and an "instant Processing" for an extra $8. So I figured great. Instant SS# here we go. I paid and what I ended up with was a completed one page application for a SS#, that I have to take to the SS office.

    I Spoke With

    I haven't been able to get thru to anyone yet.

    What It Would Take to Resolve This

    refund my money.

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  29. Mark Flegg    McElroy's Automotive Services 30863 West 10 Mile Road Farmington Hills, MI United States Jan 11 2014 via website

    What Happened

    These guys always do a great job, and they don't overcharge. I've been taking my cars here for several years, and they have been very good to me.

    Support This…
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