This complaint is about the Biltmore Hotel, 401 S Meredian Ave, OKC, OK. Their phone number is 405-947-7681. I was at the hotel this past weekend along with a number of friends. We were there for a conference in another location. Some checked in 9/19/13 while most checked on 9/20/13. This was the worst hotel I have ever been in health and safety wise. Our rooms had roaches, ants and I overheard one woman waiting to complain about bedbugs in her room. One of the conference speakers had black mold on the ceiling tiles in his bathroom. When he complained maintenance brought in other tiles to replace the ones with black mold. My room had several dead roaches. We spoke to a few other guests during the stay who complained that they were shown 3-4 rooms before accepting the one they did stay in for the weekend. They stated that all of the rooms that they were shown were full of roaches. The room I was to stay in Sunday night was horrible. It was 414. When the guests checked in they discovered ants crawling on the night stand. They called the front desk and maintenance came in and sprayed chemicals behind the night stand. The same thing occurred on Friday night. Saturday night the ants were not as bad. Then they woke up Sunday morning. There were ants on the nightstand, crawling on the beds, in the bathroom and worse. One person went to take a shower and discovered ants all over the shower. Then the other went into the bathroom and observed ants crawling on the vanity, on her toothpaste tube and INSIDE the cap of the deodorant. Upon further checking ants were discovered in just about everything. The ants were in the suitcases and boxes. We were unable to obtain better quality rooms at this hotel so did not stay by choice. The promoter who was running the conference where the speakers were was paying for the rooms and she spent countless hours trying to get better rooms. The State Fair was the same weekend so she was unable to move everyone to a different hotel. Another speaker was in room 420 and had his prescription medicine stolen from the refrigerator. I was in a room, 422, with another speaker. When she arrived in the room the smell of stale cigarettes, mold and mildew was so bad she had to get something to try and clear the air. It wasn't safe to leave the doors open to try and air it out due suspicious activity in the area, including males walking the parking lot with baseball bats for protection. We had dead roaches in our room, but I have allergies and had respiratory trouble the entire time I was there and am still fighting it. Another speaker had a room that was dirty, smelled and didn't even have spreads on the bed. Another one had trouble with her room as well as did yet another speaker. The chlorine smell coming out of the room where the pools were located and banquet type tables was overpowering and made your eyes water. We were told the hotel has a new owner and he purchased the hotel two weeks ago. We had one manager, Morris, who assisted us upon checkout because we did leave early and Ms. Jones did received a full refund for the two extra days we were going to stay - the previous Thursday and the coming Monday. He was helpful eventually however, while several of us were speaking with him an unruly tall, thin, dark-skinned Middle Eastern or Egyptian type of male burst into the manager's office screaming and yelling and pointing his finger at us individually in a threatening manner. We weren't intimidated like your average person would have been. When he burst into the room screaming I believed him to be a threat as he lunged toward one of us. I believed he was going to grab him by the arm while poking his finger in his face while screaming at us and calling us names. I told him to back up and take his finger out of his face. He was screaming that he's a manager and we were to leave the hotel. We told him no because we had not checked out and one of us was still discussing the refund with Morris. Morris told him numerous times to leave and that everything was fine but he wouldn't listen. He stuck his finger in a lady’s face as well while shouting for us to leave. Morris physically put him out of the office and shut the door. Then he was able to discuss and give one of us a refund for the two extra nights we had planned to stay. When that was settled on person and I were in the room discussing the health issues with Morris and we tried to show him photographs of a room, but Morris said he didn't want to see photographs of any rooms and that it wasn't necessary. He apologized for the quality of the rooms which was too late. The younger manager burst into the room a second time screaming at one of us to leave. He created a disturbance and lunged at one of the females while pointing his finger in her face. He was so close I don't know how he managed to not assault her y striking her on the nose with his hand. She politely asked for his name several times and he refused to give his name. When asked for his name he would yell, "Leave!!!." Some of his behavior was captured video part of the second encounter on video. If this in the type of individual running the hotel and if we know of nine rooms with health issues, I can only imagine what's in the rest of the hotel. It should be checked for bugs, rodents and mold. I am seeking a full refund of the rooms for the event promoter and one other individual through various means. The two extra nights were refunded. They showed the event promoter one set of rooms and then switched the quality and type of rooms when everyone arrived.
They can make me happy by giving a full refund to Tanya McCoy, the event promoter, and to Sandi Steele. They should also send the one younger manager to sensitivity training or firing him, with firing being the preference.
I had a wreck in Feb this year. USAA handled the vehicle part superbly and in a timely manner. However, the third party company they are using for the medical and PIP are horrendous. The claim is still open. Copies of the bills have been sent to them many times and as of the end of June the medical bills have not been paid, including my personal doctor of many years. USAA Insurance is affecting MY credit with the bills being unpaid. We have called numerous times and after dozens of years with USAA we are thinking of the possibility of changing insurance companies for ALL our insurance needs. USAA has let the veteran and his wife down which is not how they grew the business. Just beware and check everything if thinking of switching to USAA Insurance. Heck, they even had us open a USAA bank account in Feb. so they could put the PIP and any other monies due us into the account. I hate to call an attorney but it looks like that is what it's going to take to get the medical bills paid and the PIP. Shame in you USAA.
Handle our insurance claim instead of the third party, pay the medical bills and my PIP for lost wages.
I booked this hotel through Red Roof Inn website. I left a comment that I required a non smoking room. It wasn't until last night I realized the reservation was never acknowledged through email. I did have my conformation number buy wasn't able to print the page at the time. It's a holiday weekend and they are booked. We went to our room and when we walked into the room we were immediately assailed by the pungent smell of nasty old dirty cigarette ashtrays.
It is a smoking room. We choose non smoking not just for the smell but for medical reasons. First breath and I had instant headache and chest burn. I went straight to the front desk and was told sorry we have no rooms hone office sent the reservation as a smoking room. Can't help you tonight. We have an 11 yr old with us and we will not be able to find an affordable room in San Antonio this weekend.
We have never stayed at Red Roof and I don't think I will ever stay in one again. The bedspread has a hole in it. The other pic is of the green growth on the screw holding the toilet seat in place.
We did get the front desk to bring six brand new pillows so we don't have to put our faces on smoked in pillows. We pulled off the cheap bedspreads so we wouldn't get the smoke all over us and clothes. Unfortunately we are here for two nights :-(
The Hilton Garden Inn at Corpus Christi really sounds great right now but we won't be there until Mon night. Too bad the Hilton couldn't put us in our room Sunday night instead and we hot a refund for tonight from Red Roof.
Isn't this the place that leaves the light on for you? Had to pay to park and I will get a $3 refund if I don't use the in room safe and remember to tell them at checkout!
If you are a smoker this room may be great and it's a half mile from the Riverwalk. It is not for us. This is just about the worst room I have ever stayed in.
Lungs burning, head is exploding and sinuses are screaming. Better take some allergy medicine right now.
Front Desk Mgr
To be moved tonight into a non smoking room before we get SICK. If not possible be put into a larger upgrade tomorrow for that night and a partial refund for tonight.
I had lunch there today for the first time. The wait staff was very courteous and attentive. The food was fantastic. I will go back again for the good food.
Attentive, courteous and the food was great.
My mother came here yesterday for ortho rehab after shoulder surgery. Last night found her "out of it" and with her shoulder NOT immobilized. There were other problems too that I won't go into. Some were fixed before I left, I thought. I left a phone message for Pam Stern last night. Talked briefly with her this morning. She said she would check and call back and the director of nursing would also call, not. My sister arrived about the same time and found my mother in the same shape and the arm still NOT immobilized. I called her general doc and was told to get over there and call 911 and have her brought to the hospital to get her checked. Doc's office also said to not let her go back there and to file a complaint with Medicare. We are at the hospital and no one from Victoria Gardens has even called me to see what is wrong. I would not recommend this place for anyones family member. The other thing is that she was there for ortho rehab and the PT person told my sister this morning she does not know much about ortho and didn't know how to put the sling on my mother's shoulder. She was there for ortho!
Apologize, have better trained staff and never have this happen to anyone in their facility for starters. We still do not know if her shoulder has been damaged from not being immobilized.
EMS was sent to the house after my 78 yr old mother fell. They were given her medical history and info that she has a pacemaker/defibrillator and had an ablation on Monday. When she was picked up from the floor most of the pulling was from side with the pacemaker. They were told that she could not push, pull, lift or carry anything over 3 lbs or raise her arm up for one more week. They transported her to the hospital but neglected to mention the pacemaker and recent surgery. Instead they erroneously told the ER she just had a shoulder surgery. The pacemaker surgery was an ablation and she could have been seriously injured, etc by certain procedures used without their knowledge of the pacemaker/defibrillator. When they left for the hospital they had her temporary pacemaker card, medicine list, her DL and insurance cards. All the ER had when I arrived was the medicine sheet. She was taken to Presbyterian Hospital in Kaufman. Her doctors are all at Medical City in Dallas. It turned out she broke and dislocated her shoulder. It is the same one she couldn't move at the house and the one the EMT lifted her with and it is the same one that is not to be lifted. She was going to be transported to the hospital on Dallas and when the new EMTs, also from East TX Medical Center, arrived they told us the other EMTs should have transported her all the way to Dallas.
They can give the initial EMTs extra training on how to deal with an individual with a pacemaker/defibrillator and on the importance of passing this information on to the ER. If they had done an MRI she could have died.
I booked an appointment for 9:00am this past Sat. I got an e-mail a week and a half earlier that they received the booking. But they never showed and I got no call or e-mail. I tried calling them but the phone goes to a Google phone # and voice mail. Left a message and no call back. Sent e-mail and no response. So i spent a beautiful Saturday morning just waiting for these guys to show up....they never did. Based on that, I can only suggest that you avoid Gleen and don't give folks so irresponsible your credit card info. A big fat ZERO. Don't waste your time.
No one....they never called back after I left a voice mail and never returned my e-mail.
They were supposed to wash my car....now they can wash and wax my car and my wife's car and apologize for wasting my time.
I rented a car for a week from Avon. I got a flat tire on the last day of a commercial shoot i was on, and called in to see if they had road side assistance. The guy I spoke with said no, so after a 12 hour shoot in Downtown LA, I pulled over into a parking lot and changed the tire with the spare. The next day I took the car in to return it. The guy at the counter said "Sir I can't close this out because the manager is going to have to look at the damage and then they will be able to close it out" I said, "I got a flat tire". He said "I know but this is our policy". Something already felt fishy about how their "Policy" was shaping up to be. I turned the car in on the 16th of February. I called the 17th to get clarity on the situation and the person who talked with me said they would take my phone number and name and would have someone call me immediately. I didn't get any calls for a week. I called back and was told that someone is calling me. I finally called again yesterday (the 25th) and finally got a lady on the phone who told me to hold on for a few minutes. She then said the manager had decided that the tire had been damaged by me, and that I must have hit a curb and that I would have to replace the tire and pay for an alignment if necessary. The total came to $250+. I told the lady that i never hit a curb or anything and that I would like to see the tire asap. She said the tire had been destroyed, but she would send me some photos of the tire. I told her I am not going to pay for a flat tire and that she should be thankful that i'm not taking action against them for giving me a car with a faulty tire.
a few people, next time i'm taking names
They can not come at me with this BS charge.
DO NOT EAT HERE!!!!!! GOT FOOD POISONING EATING HERE ON 2/15/14. WHEN WE TRIED TO SEND THE FOOD BACK BECAUSE IT TASTED FUNNY WE WERE TOLD " TOO BAD" BY THE WAITRESS.
TRIED TO RESOLVE ISSUE BY ASKING FOR MY $ BACK FROM THE OWNER WITH NO RESOLVE. THEY SAY THEY HAVE CERTIFICATES OF EXCELLENCE.......DOES NOT MEAN ANYTHING IF CUSTOMERS GET SICK AFTER CONSUMING THEIR FOOD!!!!!!! AND MANAGEMENT IS THE MOST UNFORGIVING TO THEIR PATRONS!!!
DO NOT EAT HERE!!!!
Refund my $70.43 spent on meal & apology.
FED EX HAS HAD MORE THAN AMBLE TIME TO DELIVER A PACKAGE. ORDER WENT OUT ON 2/11/14, TODAY IS 2/23/14. THEY WERE IN TOWN ON FRIDAY 2/23/14, BUT ATTEMPTED TO DELIVER PACKAGE AT WRONG LOCATION ( SO THEY SAY) YESTERDAY ANOTHER FED EX TRUCK WAS SPOTTED IN TOWN, AFTER I PULLED THEM OVER TO SEE IF MY PACKAGE WAS ON TRUCK, HE SAID NO, ITS ON ANOTHER TRUCK IN TOWN. I WAITED ALL DAY, STILL NO DELIVERY. I JUST SPOKE TO A FED EX REP ON PHONE. HE SAID HE DID NOT KNOW WHAT HAPPENED YESTERDAY, BUT THE NEXT DELIVERY DAY WOULD BE TUESDAY! I AM SOOO "FED UP " W "FED EX"
DELIVER MY PACKAGE ASAP, I NEEDED IT FOR THIS WEEKEND, THUS THE REASON I ORDERED IT 2 WEEKS AGO TO MAKE CERTAIN I WOULD HAVE IT IN PLENTY OF TIME !
On February 12 I ordered a tote bag or my niece on this site for her birthday. As I was already paying for shipping, I decided to order several smaller items also. I received a confirmation of my order and yet when it arrived on 2/18, all the items were in the package except the tote bag which was the original reason for my order. On the packing slip it says "discontinued". If they had told me that when I placed the original order, I would have cancelled it as the same tote bag was available on another site. I even find it more incomprehensible that the items is still appearing on their site as "In Stock"
sent emails to customer service with no response.
I bought a pc at best buy after about 30 days the battery completely died ( couldn't be recharged). i took computer in an their response was, sorry we only have 15 day return or replace policy. best we can do is send in your computer to mfgr and they can replace battery, but youll be without a computer for 2 weeks LOL. AWFUL customer experience. Ive probably spent ~2k a year at best buy over last 7-8 years and this is how a loyal customer gets treated. I now go out of my way when i have electronic and appliance needs to shop elsewhere AND i make sure to let others know what a terrible experience i had. Congrats best buy smart business, you saved a few bucks by not standing behind the defective computer you sold me and youve lost a lifetime customers and added a consumer who will be sure to tell others not to shop at best buy.
Replace my battery without my having to send my computer in and without my being without a computer for week(s).
Really, 1 hour and 41 minute wait ?! Clearly you need a larger or another office in Manhattan!
Have a larger or another office with more agents.
I am currently with Virgin Mobile Canada on a month-to-moth rolling contract, paying approximately $60.month + tax for the last two years.
I recently bought a new, unlocked Moto X and need a nano SIM in order for it to work with my existing Virgin Mobile phone plan. The salesperson at the Eaton Centre store advised me that this would cost $5 + tax.
Why should I pay Virgin Mobile and additional $5 for a SIM card? I already pay more than enough for basic services. What's more, the original SIM I got when i brought my old, unlocked, phone to Virgin was free - why then am I paying for the exact same SIM chip on a smaller form-factor?
I will be investigating whether Rogers and Telus charge customers for SIM cards and will seriously consider cancelling my Virgin Mobile contract.
Salesperson at Eaton Centre, Toronto, booth
A free SIM/refund for the $5.65 I will have to pay instore
Massive fail. Expecting package of new prescription glasses from Coastal. Received notification from USPS that a notice was left at my door last night, 1/27. No notice left anywhere. So could not reschedule delivery. Spent one hour on hold with USPS and rep told me to pick up package at post office. Waited in line at post office at 7610 Beverly, REALLY rude postal person told me that it was NOT there and to just wait around for it to maybe be redelivered. No way to track where my package is now. Tons of wasted time and 0 result, 0 customer service.
Rude woman at post office
Get my package to my front door or get me a real ETA.
knbc did a lousy reporting job tonight. They warned about the flu and necessity of getting shots. Then showed a photo of a couple that didn't, ostensibly one or both died. They didn't say which!
I'm going through a California Covered insurance nightmare for my son. I'm having to change his plan in the 12 hour and get an application in today, so he can hopefully have insurance on the 1st of Feb. In the application process they have asked for a SS# which he doesn't have yet. I went online to see if there is an online SS option. CHKCARDEASY-FILE.ORG comes up as an option under "Social Security Card - online SSN Application Assistance" I know just the title should have been a red flag. I went through and each page I filled out seemed legit. Finally when they direct you to a pay page they have normal delivery (for $38) and an "instant Processing" for an extra $8. So I figured great. Instant SS# here we go. I paid and what I ended up with was a completed one page application for a SS#, that I have to take to the SS office.
I haven't been able to get thru to anyone yet.
refund my money.
this is the 3rd samsung 3 that has turned out defective. i went to this store and they ordered a refurbished phone that took a week. when i went to pick this one up, they took almost an hour to activate and program it. I am again having the same problems with defective samsung II phone. They said that they are turning out defective due to software issue. I am a VERY disatified Sprint customer
I dont want another samsung II. I want a different phone.
To see all the negative comments on Facebook, and Twitter and gri.pe too, does my heart good. Let me tell you my little story...my white Samsung Galaxy S4 that I paid $549 has now taken it upon itself to take whatever phone calls it wants...in other words, sometimes they come in, other times they don't.
So, I miss a call for a job offer on Dec 22...and I go to my visual vmail and see the call, I apologize to the lady and we talk about the job. But now I am paranoid and I am telling ppl to call me to see if my phone is working. I out of 5 calls come in. So, I call MPCS Cust Serv and proceed to get the worst CS Agt in their region, and explain the problem...the hang up on me when I ask to speak to the supervisor. Have to call back, must have been her cousin, hang up. And after about 5 agents and having to explain the same thing to 5 agents, which takes about 15-20 mins each time (do the math, 5 agts time 20 mins is 1 hour and 20 mins) I am told to take out the battery and SIM card and wait 30 mins and then call back. I do that have to call another agent, explain all of that again to them, she tells me to do the batt & SIM card thing and I ask her "Maria, do you not have my acct up?" She answers "Yes" and I say, "well can you READ what I have done ALREADY!?" she then places me on hold and surprise!! The call is lost!!! So guess what? I had to call back another 2 times, before I got a supervisor (are you still doing the math 20 times 3 agents =60 mins plus the supervisor...that is not counting hold time for calls to be answered and the transfer to supv hold time) and he tells me that all he can do is open a trouble ticket and that the engineers will fix the line which takes 5 business days & someone would text me. At that pt., I had given up and told him to do it.
So today, I find it strange that I have gotten no calls especially from the job lady, and I have no missed calls from her. No texts from the engineers abt my line being fixed. So I call my ph and its strange, my phone now takes like around 8 secs from a LAN line before my phone starts ringing on the LAN line phone itself. It rings…I go through my phone to Visual Vmail and there it is a vmail on Thurs, Jan 2 from the job offer lady. It’s Sat Jan 4. So I call and now I am livid. Get Roy, and after a hang up. Get Eddie, and after story avhang up. Get Zara, finally get to a supervisor named Jose Opr #8735, I am on the phone with him for about an hour and he tell me that I have to take out the SIM Card, wait 2 HOURS, replace everything then call them back. REALLY!? REALLY!? I already did that and it was to no avail. He then tells me it was 30mins and I answer cause that is what I was told. He told me I should have waited 2 Hrs and I ask then what? He says we reset the phone, and I said that has been done and I ask what if that doesn’t work. We open ANOTHER TICKET! WHAT!????? And let me guess, I asked…I have to wait 5 business days. And he said YES!!! That is ridiculous and I asked what about after, then if it doesn’t work, you have to go to the store and the techs there will reset the phone…by let my guess, taking out the SIM Card, battery, etc. When I started complaining….He hangs up.
So I am now, redoing the reset and I am on hour 1 of 2. I am incensed because I PAID my bill just today!! I just got this phone this past Sept 2013 and it is having problems ALL READY!? This is all since the update! I cannot be scared that I am missing calls and call people all day and ask them to call me back to check if it is accepting calls. I pay $65 a month, and worry if I am getting calls or not. I paid $549 for that phone, as well. Metro PCS is ridiculous when it comes to customer service. I thought with the whole T-Mobile thing, the service and customer service would have gotten better. I would NEVER recommend this company to anyone. This whole situation is ridiculous and I may have even lost a job offer.
UPDATE 01/07/2014: STILL no resolution spoke to a man 2 days ago that said that corporate would contact me the next day and here I am with NO phone and no one has contacted me AT ALL. I private messaged THAT man and have not heard back from him either. Customer Service at MetroPCS is awful! Proof positive! All the proof you need...Since Dec 23 and with intermittent service...Beware! Keep in mind I only had the phone for 3 months!
Several different customer service agents @ 1-888-8metro-8
I would like my month comped, a new phone (not refurbished) since it is phone that is less than 3 months old, same make and model. The phone is accepting phone calls when it wants, which means I do not know when I am missing calls ever. So a new one is the only solution and I cannot be without my phone while they fix it.
Cannot get anyone to talk to my about my partial order received. I am ordering for my grandchildren for Christmas and when I call the recording say our system is down and we cannot take your call at this time. Then if I ever do get through there is over an hour wait and twice while trying to get my issue resolved the agent disconnects. Then I have to start all over again. This is the worst company I have ever dealt with and the worst customer service ever. Plus they never tell you something is out of stock when you order it they just notify you when some of the order comes in and then tell you it is on "back order". Well a lot of good that does you when your order gets here 5 days before Christmas and you have ordered it 4 weeks before.
so many I cannot count. But none helpful.
too late. cannot get it here by Christmas now.
I contracted with college planning masters to guide my son , Mike Hager, through the college application process. I paid over $2500 to help him navigate colleges of interest, financial aid applications, estimated family contribution ,scholarships,etc.. Today, I was told that I needed to pay $59/mo to go forward and that all of the above would evolve in the months up to his graduation! So the $2500 that I paid only covered his meetings with the college counselors that showed him Naviance which he has at his high school, editing of his college essay. All applications were done by us. I find this absolutely outrageous . The contract is very misleading. If you read the first paragraph, none of that has been delivered.
Jodi Isdith 561-713-1123 Ext. 1165
Refund the money or deliver what you promised in the first paragraph of the agreement.
I ordered a flat screen tv on November 28,2013 with my debit card not a credit card. Walmart had my money in hand that same day 317.00. I cancelled the order in the store on December 5,at that time I was told it would take up to 5 days to have the cash back into my acct. I started calling the store on the 9 and the money is still not into my acct. As of the 13/13/2013 I'm still waiting for the refund. Now it is after the 5 phone call and still no resolve. They are playing with my money at the Christmas time it is holding up my gift shopping. It's not acceptable to wait this long for a cash refund.
Manager and Assistant mang
give me the cash back now!
Support others and they'll support you. That's how your word-of-mouth power works and grows!