Martha Decker

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  1. Martha Decker
  2. Martha Decker  vs.  Biltmore Hotel Oklahoma 401 South Meridian Avenue Oklahoma City, OK United States Sep 24 2013 via website

    What Happened

    This complaint is about the Biltmore Hotel, 401 S Meredian Ave, OKC, OK. Their phone number is 405-947-7681. I was at the hotel this past weekend along with a number of friends. We were there for a conference in another location. Some checked in 9/19/13 while most checked on 9/20/13. This was the worst hotel I have ever been in health and safety wise. Our rooms had roaches, ants and I overheard one woman waiting to complain about bedbugs in her room. One of the conference speakers had black mold on the ceiling tiles in his bathroom. When he complained maintenance brought in other tiles to replace the ones with black mold. My room had several dead roaches. We spoke to a few other guests during the stay who complained that they were shown 3-4 rooms before accepting the one they did stay in for the weekend. They stated that all of the rooms that they were shown were full of roaches. The room I was to stay in Sunday night was horrible. It was 414. When the guests checked in they discovered ants crawling on the night stand. They called the front desk and maintenance came in and sprayed chemicals behind the night stand. The same thing occurred on Friday night. Saturday night the ants were not as bad. Then they woke up Sunday morning. There were ants on the nightstand, crawling on the beds, in the bathroom and worse. One person went to take a shower and discovered ants all over the shower. Then the other went into the bathroom and observed ants crawling on the vanity, on her toothpaste tube and INSIDE the cap of the deodorant. Upon further checking ants were discovered in just about everything. The ants were in the suitcases and boxes. We were unable to obtain better quality rooms at this hotel so did not stay by choice. The promoter who was running the conference where the speakers were was paying for the rooms and she spent countless hours trying to get better rooms. The State Fair was the same weekend so she was unable to move everyone to a different hotel. Another speaker was in room 420 and had his prescription medicine stolen from the refrigerator. I was in a room, 422, with another speaker. When she arrived in the room the smell of stale cigarettes, mold and mildew was so bad she had to get something to try and clear the air. It wasn't safe to leave the doors open to try and air it out due suspicious activity in the area, including males walking the parking lot with baseball bats for protection. We had dead roaches in our room, but I have allergies and had respiratory trouble the entire time I was there and am still fighting it. Another speaker had a room that was dirty, smelled and didn't even have spreads on the bed. Another one had trouble with her room as well as did yet another speaker. The chlorine smell coming out of the room where the pools were located and banquet type tables was overpowering and made your eyes water. We were told the hotel has a new owner and he purchased the hotel two weeks ago. We had one manager, Morris, who assisted us upon checkout because we did leave early and Ms. Jones did received a full refund for the two extra days we were going to stay - the previous Thursday and the coming Monday. He was helpful eventually however, while several of us were speaking with him an unruly tall, thin, dark-skinned Middle Eastern or Egyptian type of male burst into the manager's office screaming and yelling and pointing his finger at us individually in a threatening manner. We weren't intimidated like your average person would have been. When he burst into the room screaming I believed him to be a threat as he lunged toward one of us. I believed he was going to grab him by the arm while poking his finger in his face while screaming at us and calling us names. I told him to back up and take his finger out of his face. He was screaming that he's a manager and we were to leave the hotel. We told him no because we had not checked out and one of us was still discussing the refund with Morris. Morris told him numerous times to leave and that everything was fine but he wouldn't listen. He stuck his finger in a lady’s face as well while shouting for us to leave. Morris physically put him out of the office and shut the door. Then he was able to discuss and give one of us a refund for the two extra nights we had planned to stay. When that was settled on person and I were in the room discussing the health issues with Morris and we tried to show him photographs of a room, but Morris said he didn't want to see photographs of any rooms and that it wasn't necessary. He apologized for the quality of the rooms which was too late. The younger manager burst into the room a second time screaming at one of us to leave. He created a disturbance and lunged at one of the females while pointing his finger in her face. He was so close I don't know how he managed to not assault her y striking her on the nose with his hand. She politely asked for his name several times and he refused to give his name. When asked for his name he would yell, "Leave!!!." Some of his behavior was captured video part of the second encounter on video. If this in the type of individual running the hotel and if we know of nine rooms with health issues, I can only imagine what's in the rest of the hotel. It should be checked for bugs, rodents and mold. I am seeking a full refund of the rooms for the event promoter and one other individual through various means. The two extra nights were refunded. They showed the event promoter one set of rooms and then switched the quality and type of rooms when everyone arrived.

    I Spoke With

    Morris

    What It Would Take to Resolve This

    They can make me happy by giving a full refund to Tanya McCoy, the event promoter, and to Sandi Steele. They should also send the one younger manager to sensitivity training or firing him, with firing being the preference.

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  3. Martha Decker  vs.  USAA Insurance San Antonio, TX USA Jun 30 2012 via iPhone

    What Happened

    I had a wreck in Feb this year. USAA handled the vehicle part superbly and in a timely manner. However, the third party company they are using for the medical and PIP are horrendous. The claim is still open. Copies of the bills have been sent to them many times and as of the end of June the medical bills have not been paid, including my personal doctor of many years. USAA Insurance is affecting MY credit with the bills being unpaid. We have called numerous times and after dozens of years with USAA we are thinking of the possibility of changing insurance companies for ALL our insurance needs. USAA has let the veteran and his wife down which is not how they grew the business. Just beware and check everything if thinking of switching to USAA Insurance. Heck, they even had us open a USAA bank account in Feb. so they could put the PIP and any other monies due us into the account. I hate to call an attorney but it looks like that is what it's going to take to get the medical bills paid and the PIP. Shame in you USAA.

    What It Would Take to Resolve This

    Handle our insurance claim instead of the third party, pay the medical bills and my PIP for lost wages.

    Support This…
  4. Martha Decker  vs.  Red Roof Inn 1011 East Houston Street San Antonio, TX United States Jul 3 2011 via iPhone

    What Happened

    I booked this hotel through Red Roof Inn website. I left a comment that I required a non smoking room. It wasn't until last night I realized the reservation was never acknowledged through email. I did have my conformation number buy wasn't able to print the page at the time. It's a holiday weekend and they are booked. We went to our room and when we walked into the room we were immediately assailed by the pungent smell of nasty old dirty cigarette ashtrays.

    It is a smoking room. We choose non smoking not just for the smell but for medical reasons. First breath and I had instant headache and chest burn. I went straight to the front desk and was told sorry we have no rooms hone office sent the reservation as a smoking room. Can't help you tonight. We have an 11 yr old with us and we will not be able to find an affordable room in San Antonio this weekend.

    We have never stayed at Red Roof and I don't think I will ever stay in one again. The bedspread has a hole in it. The other pic is of the green growth on the screw holding the toilet seat in place.

    We did get the front desk to bring six brand new pillows so we don't have to put our faces on smoked in pillows. We pulled off the cheap bedspreads so we wouldn't get the smoke all over us and clothes. Unfortunately we are here for two nights :-(

    The Hilton Garden Inn at Corpus Christi really sounds great right now but we won't be there until Mon night. Too bad the Hilton couldn't put us in our room Sunday night instead and we hot a refund for tonight from Red Roof.

    Isn't this the place that leaves the light on for you? Had to pay to park and I will get a $3 refund if I don't use the in room safe and remember to tell them at checkout!

    If you are a smoker this room may be great and it's a half mile from the Riverwalk. It is not for us. This is just about the worst room I have ever stayed in.

    Lungs burning, head is exploding and sinuses are screaming. Better take some allergy medicine right now.

    I Spoke With

    Front Desk Mgr

    What It Would Take to Resolve This

    To be moved tonight into a non smoking room before we get SICK. If not possible be put into a larger upgrade tomorrow for that night and a partial refund for tonight.

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  5. Martha Decker    Iron Chefs 3811 Pavillion Court Mesquite, TX United States Dec 9 2010 via iPhone

    What Happened

    I had lunch there today for the first time. The wait staff was very courteous and attentive. The food was fantastic. I will go back again for the good food.

    How They Earned My Cheer

    Attentive, courteous and the food was great.

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  6. Martha Decker  vs.  Victoria Gardens of Frisco LP 10700 Rolater Road Frisco, TX United States Dec 3 2010 via iPhone

    What Happened

    My mother came here yesterday for ortho rehab after shoulder surgery. Last night found her "out of it" and with her shoulder NOT immobilized. There were other problems too that I won't go into. Some were fixed before I left, I thought. I left a phone message for Pam Stern last night. Talked briefly with her this morning. She said she would check and call back and the director of nursing would also call, not. My sister arrived about the same time and found my mother in the same shape and the arm still NOT immobilized. I called her general doc and was told to get over there and call 911 and have her brought to the hospital to get her checked. Doc's office also said to not let her go back there and to file a complaint with Medicare. We are at the hospital and no one from Victoria Gardens has even called me to see what is wrong. I would not recommend this place for anyones family member. The other thing is that she was there for ortho rehab and the PT person told my sister this morning she does not know much about ortho and didn't know how to put the sling on my mother's shoulder. She was there for ortho!

    I Spoke With

    Pam

    What It Would Take to Resolve This

    Apologize, have better trained staff and never have this happen to anyone in their facility for starters. We still do not know if her shoulder has been damaged from not being immobilized.

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  7. Martha Decker    East Texas Medical Center: Specialty Hospital 1000 South Beckham Avenue Tyler, TX United States Nov 28 2010 via iPhone

    What Happened

    EMS was sent to the house after my 78 yr old mother fell. They were given her medical history and info that she has a pacemaker/defibrillator and had an ablation on Monday. When she was picked up from the floor most of the pulling was from side with the pacemaker. They were told that she could not push, pull, lift or carry anything over 3 lbs or raise her arm up for one more week. They transported her to the hospital but neglected to mention the pacemaker and recent surgery. Instead they erroneously told the ER she just had a shoulder surgery. The pacemaker surgery was an ablation and she could have been seriously injured, etc by certain procedures used without their knowledge of the pacemaker/defibrillator. When they left for the hospital they had her temporary pacemaker card, medicine list, her DL and insurance cards. All the ER had when I arrived was the medicine sheet. She was taken to Presbyterian Hospital in Kaufman. Her doctors are all at Medical City in Dallas. It turned out she broke and dislocated her shoulder. It is the same one she couldn't move at the house and the one the EMT lifted her with and it is the same one that is not to be lifted. She was going to be transported to the hospital on Dallas and when the new EMTs, also from East TX Medical Center, arrived they told us the other EMTs should have transported her all the way to Dallas.

    What It Would Take to Resolve This

    They can give the initial EMTs extra training on how to deal with an individual with a pacemaker/defibrillator and on the importance of passing this information on to the ER. If they had done an MRI she could have died.

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  8. Martha Decker    Hickory Hollow Welding 19716 County Road 4057 Kemp, TX United States Nov 25 2010 via iPhone

    What Happened

    The work Dwight produces is excellent quality.

    How They Earned My Cheer

    Dwight is friendly and honest.

    Support This…
  9. Recent Cheers & Gripes
  10. Jessica Carter  vs.  Associated Property Management 408 Southeast Baseline Street Hillsboro, OR 97123 United States 8 minutes ago via website

    What Happened

    We moved into one of their properties and we couldn't even fully move in for 2+ weeks because the refrigerator was broken. Inside was a layer of fish jelly stuff on the bottom that sat in a broken non-cooling fridge for a year. It was disgusting. There were water stains in the carpet where a pipe had broken and no discovered for a long period of time. They didn't replace the walls that had had water run down and in them, they just laid drywall over the top. We lived in that property for nearly 4 years. During that time, we dealt with ant infestations, mold, and collapsing floor boards. At one point we went over 6 months missing a floor board in my childs room. It was carpet and then open space of about 4 ft below. We had to threaten legal action to get it repaired. We had to run a heater in the laundry area to keep the mold at bay enough to keep the children from getting sick. We had rotted out bathroom floor for over a year before they repaired it. Then 6 months later it had to be fixed again because the owner's (not property management) grandson did the work and did it badly. There was mold, mice, and rats and they were slow to deal with it, if it was dealt with at all.

    When we moved out in October, they kept our $1200 deposit almost in full. We got $23.50 back. We were charged for cleaning that had not been done when we moved in(like blind cleaning and yard work) and for refusing to clean up the mice dropping covered garage items that were covered in mouse feces because they didn't respond to the mouse infestation.

    I Spoke With

    Work requests were submitted through the prop. companies online system

    What It Would Take to Resolve This

    Return more of our deposit since the majority of what we were charged for were creations of their own making.

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  11. Marcia Kearl Johnson    Best Western Lethbridge 209-41 Street South Lethbridge, Alberta T1J 1Z3 Canada Nov 18 2014 via mobile browser

    What Happened

    Just wanted to say Thank You for the great service I receive every time I stay! I checked in today and found a cute gift basket and personalized note from Alyson (Sales &Marketing Manager.) Sales people should learn about customer service form the great staff at the Lethbridge Best Western. Thank you my Friends! #bestwesternlethbridge

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  12. Marcia Kearl Johnson    Best Western Lethbridge 209-41 Street South Lethbridge, Alberta T1J 1Z3 Canada Nov 18 2014 via mobile browser

    What Happened

    Just wanted to say Thank You for the great service I receive every time I stay! I checked in today and found a cute gift basket and personalized note from Alyson (Sales &Marketing Manager.) Sales people should learn about customer service form the great staff at the Lethbridge Best Western. Thank you my Friends!

    Support This…
  13. Talullah Barrock  vs.  DAIRY QUEEN PARIS, TEXAS 75460 USA Nov 8 2014 via website

    What Happened

    I went in on Thursday afternoon to place an order after already having spoke with an employee about my order earlier, and these two other employees refused to take my order, got very hostile , rude, sarcastic; these two employees were not wearing their name tags

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  14. Talullah Barrock  vs.  DAIRY QUEEN PARIS, TEXAS 75460 USA Nov 8 2014 via website

    What Happened

    I went in on Thursday afternoon to place an order after already having spoke with an employee about my order earlier, and these two other employees refused to take my order, got very hostile , rude, sarcastic; these two employees were not wearing their name tags

    Support This…
  15. Talullah Barrock  vs.  DAIRY QUEEN PARIS, TEXAS 75460 USA Nov 8 2014 via website

    What Happened

    I went in on Thursday afternoon to place an order after already having spoke with an employee about my order earlier, and these two other employees refused to take my order, got very hostile , rude, sarcastic; these two employees were not wearing their name tags

    Support This…
  16. Elizabeth Shines  vs.  Uniters North America, LLC p.o. Box10909 Riviera Beach, Florida 33419 USA Nov 7 2014 via website

    What Happened

    The warranty is awful once the furniture gets old. I called about a new stain (as covered by the warranty) but the tech who came out deemed that there were accumulated stains ON THE OTHER SIDE of the sofia ( I have a sectional) and this made my warranty invalid. Choose another company next time!

    What It Would Take to Resolve This

    reinstate my warranty and clean the stain I actually called about. I'm not trying to get you to clean the whole couch. And tell other people about the ACTUAL terms and conditions before they buy it.

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  17. Karen Parker Silverman  vs.  Sorel 14375 NW SCIENCE PARK DRIVE Portland, Oregon 97229-5418 USA Oct 30 2014 via mobile browser

    What Happened

    I returned my daughters winter boots last May because they wore poorly. I was issued credit towards a replacement. I called numerous times over the summer and was told consistently their stock was low because it was the summer...call back in September. I have spoken to Sorel at least 5-6 times since September to get another pair for my daughter. I am told over and over their stock is low and they don't have that boot yet. I called 2 days ago and they the boots would hopefully be in December 1 try back. I called yesterday and was told they never heard this but again stock was low and they were slowly receiving boots. I was offered a pair in my daughters size in another color. Seriously I should be able to get the same or close to the same item. I asked for a manager was put on hold for 10-15 minutes and was then told no managers were available they must be in a meeting. I should hear back from someone soon via email. I received a follow up note stating my call and reason for call and should now hear back today by 12:30. My daughter goes to school in Ohio she simply should not have to wait any longer for these boots. I don't care how they get her a replacement it just should have been done in a more timely manner. Winter will soon be upon us and still no boots. I am so furious and don't know what else to do.

    I Spoke With

    Customer service and then I asked for a manager and did not get one

    What It Would Take to Resolve This

    Get me my boots asap

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  18. Jamie Riddle  vs.  Republic Wireless No Business Address Available Sep 23 2014 via Android

    What Happened

    I have had Republic Wireless for over a year and a half. They always advertised unlimited talk, text, and data. This past February I upgraded my phone to the Moto X they started offering, no problems. But in July I started driving a truck over the road and started using more data. I have received an email warning that I have abnormal data usage and that if it continues my service will be terminated.

    When I inquired to the claim of unlimited data, I got a response back stating you get 5GB of cell data usage per month and if you haven't went over that in the past 6 months, they will give you an additional 5GB. Their claim to what is unlimited is the Wi-Fi data usage. That is misleading because no matter what cell company you have, you automatically have unlimited Wi-Fi data as you are not using the cell providers network to transmit that data.

    UPDATE 09/25/2014: Today I received an email from Republic Wireless telling me because I continue to use data they are terminating my line on 10/03/2014.

    I Spoke With

    Chris

    What It Would Take to Resolve This

    What it would take to make me happy is, Republic sticking to their unlimited data claim (meaning cell data) and not send threatening emails to terminate your service because you have used a lot of data. And not terminatingy service.

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  19. Devon Galle  vs.  nortonproduct/ServiceNorton.com No Business Address Available Sep 5 2014 via mobile browser

    What Happened

    I had purchased a service of theirs, cost me 100 dollars. Didn't mind paying cause I needed the service. I regularly check my checking account, for the past three months they have been taking 20 dollars out of my account WITHOUT my permission. Now I call them and asked them to REFUND at least two months of the 20 dollars of each month they took out which adds up to 40 dollars again WITHOUT my permission.

    I Spoke With

    Online chat

    What It Would Take to Resolve This

    Refund at least the 19.99 that they took out today 9-5-14

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  20. Tori Harrison  vs.  AT&T Uverse P.O. Box 5014 Carol Stream, IL 60197-5014 USA Aug 30 2014 via website

    What Happened

    I was a uverse customer for 2 years and during the time the tv service was decent most of the time but the internet service was horrible. I run 2 business and work from home so I need fast reliable internet. I paid for their fastest internet available in my area which was only 28 mbps, but if I was lucky I would get 2 mbps! I would call and complain they would send a tech out in 2 to 7 days they would get me around 20 mbps it would last 1 to 2 days if I was lucky and then back to 2 mbps or less one reading was 0.12 mbps! That is slower than dial up in the 90's. So I finally canceled the service to find better more reliable internet! I received my final bill finally after canceling my service a month ago! My bill was over $770! Upon signing up I gave a deposit of $450 and they have not credited that to my final bill. I called to make sure they received all the equipment and find out why the deposit hadn't been credited to my bill. I was told by the agent that they did receive all of the equipment and that the deposit was called an "advanced payment" and it is credited back to the account $5 a month until it is gone! Well, I was only with them for 2 years so that according to my math is only $120, where is the remaining $330. She repeated "it is credited to your account $5 per month." So I asked her if that means if I leave before I get the whole amount if I lose it and they just keep it, she said YES! Seriously?!?! Last time I checked when you take a deposit or "advanced payment" and do not provide a service, product or give a refund that was theft! I was charged over $300 per month for subpar service that they couldn't make work for more than a day or two at a time and was expected to pay even when service was out in my area for extended periods of time. This is by far the worst company I have ever done business with!

    I Spoke With

    Random agent on their customer service line.

    What It Would Take to Resolve This

    They can credit my deposit "advanced payment" to my final bill and should even reduce the amount farther for the subpar service they provided for 2 years I was with them!

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  21. Rob Schellinger  vs.  Capital One 360 No Business Address Available Aug 27 2014 via website

    What Happened

    Had a checking and savings account with ING Direct. Capital One 360

    took over a few years ago. Lost my job several months ago and had a minimal

    balance in both accounts. Starting a new job soon and had already given my

    checking information for direct deposit into my account. Checked the Capital

    One 360 app and there was a message to call them. Come to find out that my

    checking account had been closed, without my knowledge, because a company

    kept attempting to bill me for service. I thought that had been stopped.

    So because of someone else's actions, Capital One 360 closed my account

    and told me that I would not be allowed to open a new one.

    I Spoke With

    Don't remember

    What It Would Take to Resolve This

    Allow me to open a new account.

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  22. Anthony Chiaravalloti Sr  vs.  Best Buys 7601 Penn Avenue South Richfield, MN 55423 USA Aug 27 2014 via website

    What Happened

    I bought a Samsung 60" TV and had a service contract with Best Buys the contract ran out and I was never contacted to renew it because I would have the contract expired 3 days ago and they said I can't renew it because it expired and because of a new policy they started there is no grace period like before and there's nothing they can do (or should I say will do), When I called for a service issue that's when I was informed about the contract expiration they had the wrong E mail and home address and type of TV so there was no way they could have contacted me and no way I would know when the contract would have expired I spoke to at least 8 different people and all they kept saying was about the new policy , Policies are written by people and people can change them or at least make exceptions when a situation like this occurs I could have understood if they had called me or it had been a longer time since it expired but come on 4 days please, I will not be purchasing anything from Best Buys ever again and I bought quite a bit and I will be advising my friends and family and colleagues about this situation I'm sure the more people who know about the way they treat their customers after the sale will be hesitant to deal with them.

    I Spoke With

    Consumer Affairs of Best Buys

    What It Would Take to Resolve This

    Reinstate my policy

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  23. Ralph French  vs.  Kirby Vacuum USA Aug 11 2014 via website

    What Happened

    The tools do not stay together, they're always disconnecting while in use. I believe their so-called engineering department is really a kindergarten class.

    I Spoke With

    No one will talk to me (they got my money). Why should they care!!

    What It Would Take to Resolve This

    Give me tools that actually do what their supposed to do!

    Support This…
  24. Mary Gentile  vs.  Uniters North America, LLC p.o. Box10909 Riviera Beach, Florida 33419 USA Aug 1 2014 via mobile browser

    What Happened

    The Uniters furniture warranty is useless. I had called in about spilt milk on one piece of my sectional and pet urine on another piece. The technician came to my house with his phone to take pictures and then used my phone to call the report in to the company. They put me on hold for a bit...enough time for him to leave...and stated the stains where old and dried so they could not work on them. After taking 7 days to get to my house no kidding! One piece I put I'm the garage because after one cat peed on it another one did. They said there were "cumulative" stains and stated if they worked on one stain they would be liable for the couch. I was not worried about the normal wear and tear just the pet stains. Isn't that the point if the warranty to have them be accountable for coming to fix the stains? What I found comical was that it was the girl on the phone telling me this information who had no even laid eyes on the piece. The technician came in my house with only his phone...not a single solution or cleaning product. I asked the phone customer service rep what should I have done differently to have gotten this covered and she was speechless and all she could respond with was a "I am sorry." BIGGEST WASTE OF TIME AND MONEY...DONT BUY THE WARRANTY!

    I Spoke With

    Multiple people.

    What It Would Take to Resolve This

    I would like the amount I paid for my warranty refunded.

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  25. Ellis Mechallen  vs.  Susan Apartments 221 Susan Ln Rochester, NY 14616 USA May 17 2014 via iPad

    What Happened

    This apartment complex has a tyrannical property manager named Linda Lieberman. She was constantly pushing letters under my door, phone calls for the slightest infraction and knocking on my door to accuse me of not picking up my dog's feces. After complaining to her boss the National Property Manager Associates the only thing that changed was that she stopped harassing me with letters and popping by my apartment.

    I have noticed this behavior towards me and I believe it is not only because I am disabled but because I am African American. Now after 5 years they have refused to renew my lease without a reason. I know it is because my daughter witnessed the harassment and her treatment of me and demanded it stop. So in retaliation they have decided to terminate my lease and if you saw how old and moldy these apartments are, I think leaving would be best for my health but it should be MY choice-not because I am disabled or because of my color.

    My daughter is visiting me temporarily but decided to stay after I had several trips to the ER and because she has a dog they sent threatening letters and refused to make an exception even though I pay a separate pet fee. Yet, just across the way a woman I know has 2 small dogs and has received no threatening letters and is not being evicted. Perhaps because she is not African American?

    Please pass this letter on and I hope in the very least Linda Lieberman is dismissed but more importantly DO NOT move here. It is a waste of your money, too small, moldy, they change the rules whenever it suits them and the prices rise every year.

    I Spoke With

    Linda Lieberman & NPMA

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  26. Ellis Mechallen  vs.  Susan Apartments 221 Susan Ln Rochester, NY 14616 USA May 17 2014 via iPad

    What Happened

    This apartment complex has a tyrannical property manager named Linda Lieberman. She was constantly pushing letters under my door, phone calls for the slightest infraction and knocking on my door to accuse me of not picking up my dog's feces. After complaining to her boss the National Property Manager Associates the only thing that changed was that she stopped harassing me with letters and popping by my apartment.

    I have noticed this behavior towards me and I believe it is not only because I am disabled but because I am African American. Now after 5 years they have refused to renew my lease without a reason. I know it is because my daughter witnessed the harassment and her treatment of me and demanded it stop. So in retaliation they have decided to terminate my lease and if you saw how old and moldy these apartments are, I think leaving would be best for my health but it should be MY choice-not because I am disabled or because of my color.

    My daughter is visiting me temporarily but decided to stay after I had several trips to the ER and because she has a dog they sent threatening letters and refused to make an exception even though I pay a separate pet fee. Yet, just across the way a woman I know has 2 small dogs and has received no threatening letters and is not being evicted. Perhaps because she is not African American?

    Please pass this letter on and I hope in the very least Linda Lieberman is dismissed but more importantly DO NOT move here. It is a waste of your money, too small, moldy, they change the rules whenever it suits them and the prices rise every year.

    I Spoke With

    Linda Lieberman & NPMA

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  27. Amber Jones  vs.  American Airlines Dallas, Texas May 13 2014 via website

    What Happened

    This past weekend I was travelling from Memphis to Gatwick via Dallas and Tampa for an international judo competition that I had been planning for months. My first flight to Dallas was cancelled due to some storms which then threw my entire trip into a whirlwind of a mess. The rebook lines were very long so I called the customer service line. They said the best they could do to get me to my tournament on time was to fly me into Heathrow. Well that was all great except it was going to cost me almost $50 and an extra couple of hours to take the bus from heathrow to gatwick. The man on the phone didn't seem to care and said it was either that or they could get me to gatwick the following day, which would make me miss my compeition, or they could refund my trip, but I had already paid for the hotel and registration fees and trained for months. I tried to find out several times if they would give me a voucher to finish out the trip I had paid for to gatwick, but everyone I talked to said basically too bad. I work 2 jobs and am trying very hard to represent the USA in international Judo competitions. These are very expensive and I had not budgeted for the extra $50 it was going to take to get to gatwick (since I had already paid to go there). This has become more or less the principal of the fact that this airline has horrible customer service and this is not the first time I have had problems with American. I usually try to avoid them, but since their merger with US Airways I had hopes that they were better. There is a reason they are ranked so low against other airlines and United is so much higher in regards to service. They cannot guarantee they will even get you to your final destination when things go wrong. I understand also that they have no control over the weather, but they do have control over contingency planning!

    What It Would Take to Resolve This

    They could have gotten me to my final destination like what I had paid for. Since that didn't happen I would appreciate the reimbursement for my bus fare to finish out the trip.

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  28. Marcia Kearl Johnson  vs.  ElkValley Criminals Elkford, BC Canada Apr 22 2014 via website

    What Happened

    Someone raided our BC shop and stole a huge load of wire! If you see anyone with wire that is about 4 inches wide... Please call the police! Since it is so big, it will not be able to be recycled by the thief because the recyclers will know it was stolen! If times are that tough.. Talking to us about getting a job would have worked out better for you because you must be strong, and a hard worker because what you took must have taken some muscles... However you completely wasted your time since you won't be able to sell what you stole!!!!

    We use the money that we get from recycling to pay for our staff Christmas Party, staff Camping Trip, staff Golf Tourney, staff Ski Trip ... Staff Breakfasts and Staff BBQ's.

    Please call 250.425.5464 or the police if you know anything about this crime!

    I Spoke With

    The Police

    What It Would Take to Resolve This

    Bring back the wire and stop stealing!

    Support This…
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