Marcia Kearl Johnson

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  1. Marcia Kearl Johnson
  2. Marcia Kearl Johnson    Best Western Lethbridge 209-41 Street South Lethbridge, Alberta T1J 1Z3 Canada Nov 18 2014 via mobile browser

    What Happened

    Just wanted to say Thank You for the great service I receive every time I stay! I checked in today and found a cute gift basket and personalized note from Alyson (Sales &Marketing Manager.) Sales people should learn about customer service form the great staff at the Lethbridge Best Western. Thank you my Friends! #bestwesternlethbridge

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  3. Marcia Kearl Johnson    Best Western Lethbridge 209-41 Street South Lethbridge, Alberta T1J 1Z3 Canada Nov 18 2014 via mobile browser

    What Happened

    Just wanted to say Thank You for the great service I receive every time I stay! I checked in today and found a cute gift basket and personalized note from Alyson (Sales &Marketing Manager.) Sales people should learn about customer service form the great staff at the Lethbridge Best Western. Thank you my Friends!

    Support This…
  4. Marcia Kearl Johnson  vs.  ElkValley Criminals Elkford, BC Canada Apr 22 2014 via website

    What Happened

    Someone raided our BC shop and stole a huge load of wire! If you see anyone with wire that is about 4 inches wide... Please call the police! Since it is so big, it will not be able to be recycled by the thief because the recyclers will know it was stolen! If times are that tough.. Talking to us about getting a job would have worked out better for you because you must be strong, and a hard worker because what you took must have taken some muscles... However you completely wasted your time since you won't be able to sell what you stole!!!!

    We use the money that we get from recycling to pay for our staff Christmas Party, staff Camping Trip, staff Golf Tourney, staff Ski Trip ... Staff Breakfasts and Staff BBQ's.

    Please call 250.425.5464 or the police if you know anything about this crime!

    I Spoke With

    The Police

    What It Would Take to Resolve This

    Bring back the wire and stop stealing!

    Support This…
  5. Marcia Kearl Johnson    Google Headquarters 1600 Amphitheatre Parkway Mountain View, CA United States Apr 6 2013 via website

    What Happened

    Dear Google Translate,

    I just wanted to say Thank YOU to the genius that created this option! I was recently in Peru and met some new friends; the only way that I could communicate was to pass a phone with Google Translate on between us. It was really cute and funny but it allowed me the opportunity to talk. Pointing only got us so far but thanks to this option, I was able to express my thoughts and feelings. I know that everything that I said did not translate 100% correctly but I was at least able to be a part of wonderful conversations and have created lifelong friendships with my Spanish speaking friends. The only thing that held me back was not being able to type as fast as my thoughts.

    Once again thank you for helping me truly enjoy my Peruvian experience by giving me a voice when I had no words to express my thoughts & feelings.

    Keep up the great work. This amazing piece of technology has the ability to bring Peace to where there was no communication before.

    Thank YOU so very much.

    Humbly,

    Marcia

    Querido Google Translate,

    Sólo quería darte las gracias al genio que creó esta opción! Hace poco estuve en Perú y se reunió con algunos nuevos amigos, la única manera que podía comunicarse era pasar un teléfono con Google Translate entre nosotros. Fue muy lindo y divertido, pero me dio la oportunidad de hablar. Señalando sólo nos dieron hasta ahora, pero gracias a esta opción, tuve la oportunidad de expresar mis pensamientos y sentimientos. Sé que todo lo que he dicho no tradujo correctamente al 100% pero al menos pudo ser parte de las conversaciones maravillosas y han creado amistades de por vida con mis amigos de habla hispana. Lo único que me detuvo fue no poder escribir tan rápido como mis pensamientos.

    Una vez más, gracias por ayudarme a disfrutar realmente de mi experiencia peruana por darme una voz cuando no tenía palabras para expresar mis pensamientos y sentimientos.

    Sigan con el buen trabajo. Esta impresionante pieza de tecnología tiene la capacidad de traer la paz a donde no había comunicación antes.

    Gracias tan mucho.

    Humildemente,

    Marcia

    Support This…
  6. Marcia Kearl Johnson    Casimiro Ulloa 328 - L18 Miraflores, Lima Peru Apr 2 2013 via website

    What Happened

    Thank You to Luis at the Hostell International for all of his help and support for our school that stayed with them for a couple days this month. The are located at a great spot in Miraflores, close to shopping and the beach. Luis needs a raise because he is very helpful and accomiating.

    Wonderful breakfast and great staff... Will stay here again.

    Humbly,

    Marcia

    Support This…
  7. Marcia Kearl Johnson    Fernie Alpine Resort Ski Area Rd Fernie, BC Canada Jan 21 2013 via website

    What Happened

    Fernie Alpine Resort Well Done!

    I have been collaborating with resort to book in our company Ski trip at an affordable rate for our staff and their families. This is the second year hosting a ski trip, but this year I have found out a bunch more about what the Ski Hill is up to in support of the Elk Valley and area. Just wanted to say a Big Thank YOU to all those helping to make this trip possible and share more about what they are up too… including FREE pancake breakfast with coffee & hot chocolate plus tons of awesome prizes to win all morning! Jeff Hutcheson from Canada AM will be filming from 4 - 7am on Jan 24th.

    On all groups and especially local groups they are always open to discussion about how they can make this work for you!

    Not sure if you are aware of the many programs they do that many other mountains do not. First they are the only ski resort operator to provide all Grade 2 kids complimentary skiing for entire ski season. They also offer a Grade 4/5 program and they are only major resort in the Rockies that does not block out holidays so kids can ski for free on this program with their families. Also they have the lowest price local School program in the Rockies with $25 Lesson/Lift/Rental.

    Also they are the only resort that has a major Community Fund (besides Whistler) that has provided over $250,000 in cash (for Cranbrook, Fernie. Sparwood, Elkford and Kimberley) called the Community Summit Fund.

    As they offer countless hours by their team to host Mountain Safety workshops in the community and they are the largest cash supporter (ski resort) of the Canadian Avalanche Foundation.

    They invest countless millions back in business with new Polar Peak lift, new grooming cats, Zip line, Marketing and many other on-going enhancements.

    They are the largest supporter of Tourism Fernie and continue at all levels to drive significant tourism into the region.

    They also bring massive awareness to community and region by bringing in 4 major movie productions, Globe & Mail, Toronto Star & over 1000 media outlets coverage each season including the exciting Live Canada AM show this week!

    See you on the Mountain.

    Humbly,

    Marcia

    Support This…
  8. Marcia Kearl Johnson    Causeway Bay Hotel 102 Red Cedar Drive Sparwood, BC Canada Oct 20 2012 via mobile browser

    What Happened

    Thank you so much for the amazing staff who came with a quick fix to change banquet rooms when we needed to change rooms at the last minute. Everyone rallied to create a solution. I would book there again!

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  9. Marcia Kearl Johnson  vs.  Facebook Inc 1601 Willow Road Menlo Park, CA United States Jun 28 2012 via website

    What Happened

    Facebook has changed the way that it automatically shares the posts that are shared by page administrators within their own Pages. Since every member of facebook pages have "Chosen" to become a member, the messages that are posted within the page should be showing up on members news feeds until they themselves decide to un-join the page.

    Currently, Facebook is requiring page owners to pay for their own members to view posts. I do possibly understand having businesses paying for this feature, however what about the hundreds of thousands of page owners who are simply there to inspire or post for non-profits etc.

    Peace in OUR Lifetime is one of these organizations, very frustrated with the these features. Prior to the changes, this page was receiving about 200 new members a day. It was growing by leaps and bounds, now about 4% of the members see posts.

    For the last 7 months my Peace Partner & Founder of Peace in OUR Lifetime, Lynne Hazelden, has been trying with no results to get Facebook to take a look at the posting issues as well as the timeline lack of members interactivity within our page. There are only 1500 impressions on a +26,500 page when a few years ago when we had 10,000 fans (vs likes) we got 5 - 6,000 impressions per post. Now the post impressions seem to be getting lower and lower even though our membership remains at over +26,500 members. Our Peace Day event goes out on the official UN broadcast plus over 1000 websites in support of all of our peace partners. We have Invested years into this and now it is like we have no reach at all. Please help and share this message so something can change.

    Here is the link to all of the screen shots to all of the pictures. http://ow.ly/c32Ee

    I Spoke With

    Facebook Marketing , The Facebook Ads Team, The Facebook Team

    What It Would Take to Resolve This

    Please give us our reach back.... let non-business organizations reach the page members who "choose" to be members of their pages. Fix the glitches so that we can be effective in our goal of giving a free Peace Certificate to anyone who wishing to stand for peace as well as in highlighting ordinary people who make a difference every day. Please restore our ability to reach our members. https://www.facebook.com/PeaceinOURLifetime

    Support This…
  10. Marcia Kearl Johnson    iTunes Store Support No Business Address Available Apr 11 2012 via website

    What Happened

    My Daughter received a $50.00 gift card as a present. In her excitement, she scratched off the gift code on the back of the card, so I had no idea what the missing numbers and letters were. I contacted the ITunes Store Support team. Very quickly, Mike from Customer Support came to my rescue! Not only did He filled in the missing information for me so that I was able to activate the card , he sent step by step instructions and links on how to do so. Then as a shining example of true customer service, he followed up 3 times with personal messages to make sure that the process went smoothly and successfully!

    Thanks to Mike and his outstanding customer service, we are listening to some great music!!! I wish everywhere could would follow i-Tunes example of the true value of customer service, and how it really creates 'Life-Long,' Happy Customers!

    Humbly,

    Marcia

    Support This…
  11. Marcia Kearl Johnson    Isosceles Business Systems Inc. 992 8th ave Fernie, BC Canada Dec 14 2010 via website

    What Happened

    My Computer was running very slow and my emails were getting lost in Cyber Space!

    I Spoke With

    Jesse

    How They Earned My Cheer

    Jesse came over and de-bugged my computer and not only got it running alot faster but also taught me alot along the way! Jesse was great at explaining everything and even showed me a great program to use to edit pictures! Thank YOU Isosceles for sending Jesse over to help me out!

    Support This…
  12. Marcia Kearl Johnson    Experience Project No Business Address Available Dec 8 2010 via website

    What Happened

    I was informed about a slanderous blog post about myself on a social site called the Experience Project. I commented to the author of the post that her claims of being my close personal friend were not only completely untrue but also so was everything else in her post. After further research I saw that she had done the same thing to some other people that I know.

    This person had taken other peoples pictures and then not only claimed to be the photographer but then slandered the person in the picture. So after seeing the other brutally incorrect representation of the others she had variably abused, I sent the site host an email. It was crystal clear that this person was using the "webrity" status of her victims to gain readers.

    I Spoke With

    Experiance Project Support Team!

    How They Earned My Cheer

    Within 4 hours of posting my complaint about what this women was doing on their website I received a response from the company saying that they did not tolerate slander and that the woman's account was being deleted. So on behalf of all of the woman that she misrepresented, I would like to send the Experience Project a Cheer for not only the speed in their response but also for their respect and understanding. Thank YOU!

    Support This…
  13. Marcia Kearl Johnson    Pacific Coastal Airlines 9370 Airport Access Rd Cranbrook, BC Canada Dec 3 2010 via website

    What Happened

    I flew to Vancouver from Cranbrook. The Check in processes was smooth and simple, with no body scan as well as the Airport staff being happy and friendly. Once on the plane the Flight Attendant let me sit anywhere on the plane!

    I Spoke With

    The Flight Attendants

    How They Earned My Cheer

    Both ways on my trip the Attendants shared newspapers, treats, beverages and candies. My luggage arrived in the same condition as I packed it and the plane was clean. I will be back for more flights Soon ... thank YOU Pacific Coastal for knowing that 'Customer Service' is a core business fundamental and not a department.

    Support This…
  14. Marcia Kearl Johnson  vs.  Facebook Offices 1601 S California Ave Palo Alto, California United States Nov 17 2010 via website

    What Happened

    Facebook has removed the fan page for an application that I built. The location was http://www.facebook.com/PowerThoughts and it was a very active page with 10,000 monthly active page members and over 1 million applications sent.

    Description of Application: Louise L. Hay Power Thoughts

    Daily Affirmations... every thought you think and every word you speak is an affirmation. So why not choose to use only positive affirmations to create a new way of thinking, acting, and feeling? This is a great way to build a more rewarding life...."I know you can do it!"

    1,127,387 applications have been sent so far .... so people really do like the application , however it was the fan page that was the most important because of the outstanding conversations that were created with thousands of active users.

    Members should at least have the opportunity to decide if the page was relevant or not. It had very high result in multiple reviews.

    I Spoke With

    Facebook Gift Creator Fan Page

    What It Would Take to Resolve This

    Restore the Fan Page please.... The Page members truly Loved being apart of the page.

    Support This…
  15. Marcia Kearl Johnson    Blue Collar Bed and Breakfast 124 Pine Avenue Sparwood, BC Canada Nov 10 2010 via website

    What Happened

    We have had several of our electricians stay at the Blue Collar. The owner Bobby Hutchinson is a romance writer who loves to cook. She opens up her beautiful home to provide an elegant and relaxing stay in the Elk Valley.

    Thanks to Bobby, our staff show up to work full of energy and well rested to begin their day in a productive way.

    I Spoke With

    Bobby Hutchinson

    How They Earned My Cheer

    For impeccable Service, loving care and outstanding food! Bobby sets a new level of excellence in hospitality.

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  16. Recent Cheers & Gripes
  17. Talullah Barrock  vs.  DAIRY QUEEN PARIS, TEXAS 75460 USA Nov 8 2014 via website

    What Happened

    I went in on Thursday afternoon to place an order after already having spoke with an employee about my order earlier, and these two other employees refused to take my order, got very hostile , rude, sarcastic; these two employees were not wearing their name tags

    Support This…
  18. Talullah Barrock  vs.  DAIRY QUEEN PARIS, TEXAS 75460 USA Nov 8 2014 via website

    What Happened

    I went in on Thursday afternoon to place an order after already having spoke with an employee about my order earlier, and these two other employees refused to take my order, got very hostile , rude, sarcastic; these two employees were not wearing their name tags

    Support This…
  19. Talullah Barrock  vs.  DAIRY QUEEN PARIS, TEXAS 75460 USA Nov 8 2014 via website

    What Happened

    I went in on Thursday afternoon to place an order after already having spoke with an employee about my order earlier, and these two other employees refused to take my order, got very hostile , rude, sarcastic; these two employees were not wearing their name tags

    Support This…
  20. Elizabeth Shines  vs.  Uniters North America, LLC p.o. Box10909 Riviera Beach, Florida 33419 USA Nov 7 2014 via website

    What Happened

    The warranty is awful once the furniture gets old. I called about a new stain (as covered by the warranty) but the tech who came out deemed that there were accumulated stains ON THE OTHER SIDE of the sofia ( I have a sectional) and this made my warranty invalid. Choose another company next time!

    What It Would Take to Resolve This

    reinstate my warranty and clean the stain I actually called about. I'm not trying to get you to clean the whole couch. And tell other people about the ACTUAL terms and conditions before they buy it.

    Support This…
  21. Karen Parker Silverman  vs.  Sorel 14375 NW SCIENCE PARK DRIVE Portland, Oregon 97229-5418 USA Oct 30 2014 via mobile browser

    What Happened

    I returned my daughters winter boots last May because they wore poorly. I was issued credit towards a replacement. I called numerous times over the summer and was told consistently their stock was low because it was the summer...call back in September. I have spoken to Sorel at least 5-6 times since September to get another pair for my daughter. I am told over and over their stock is low and they don't have that boot yet. I called 2 days ago and they the boots would hopefully be in December 1 try back. I called yesterday and was told they never heard this but again stock was low and they were slowly receiving boots. I was offered a pair in my daughters size in another color. Seriously I should be able to get the same or close to the same item. I asked for a manager was put on hold for 10-15 minutes and was then told no managers were available they must be in a meeting. I should hear back from someone soon via email. I received a follow up note stating my call and reason for call and should now hear back today by 12:30. My daughter goes to school in Ohio she simply should not have to wait any longer for these boots. I don't care how they get her a replacement it just should have been done in a more timely manner. Winter will soon be upon us and still no boots. I am so furious and don't know what else to do.

    I Spoke With

    Customer service and then I asked for a manager and did not get one

    What It Would Take to Resolve This

    Get me my boots asap

    Support This…
  22. Jamie Riddle  vs.  Republic Wireless No Business Address Available Sep 23 2014 via Android

    What Happened

    I have had Republic Wireless for over a year and a half. They always advertised unlimited talk, text, and data. This past February I upgraded my phone to the Moto X they started offering, no problems. But in July I started driving a truck over the road and started using more data. I have received an email warning that I have abnormal data usage and that if it continues my service will be terminated.

    When I inquired to the claim of unlimited data, I got a response back stating you get 5GB of cell data usage per month and if you haven't went over that in the past 6 months, they will give you an additional 5GB. Their claim to what is unlimited is the Wi-Fi data usage. That is misleading because no matter what cell company you have, you automatically have unlimited Wi-Fi data as you are not using the cell providers network to transmit that data.

    UPDATE 09/25/2014: Today I received an email from Republic Wireless telling me because I continue to use data they are terminating my line on 10/03/2014.

    I Spoke With

    Chris

    What It Would Take to Resolve This

    What it would take to make me happy is, Republic sticking to their unlimited data claim (meaning cell data) and not send threatening emails to terminate your service because you have used a lot of data. And not terminatingy service.

    Support This…
  23. Devon Galle  vs.  nortonproduct/ServiceNorton.com No Business Address Available Sep 5 2014 via mobile browser

    What Happened

    I had purchased a service of theirs, cost me 100 dollars. Didn't mind paying cause I needed the service. I regularly check my checking account, for the past three months they have been taking 20 dollars out of my account WITHOUT my permission. Now I call them and asked them to REFUND at least two months of the 20 dollars of each month they took out which adds up to 40 dollars again WITHOUT my permission.

    I Spoke With

    Online chat

    What It Would Take to Resolve This

    Refund at least the 19.99 that they took out today 9-5-14

    Support This…
  24. Tori Harrison  vs.  AT&T Uverse P.O. Box 5014 Carol Stream, IL 60197-5014 USA Aug 30 2014 via website

    What Happened

    I was a uverse customer for 2 years and during the time the tv service was decent most of the time but the internet service was horrible. I run 2 business and work from home so I need fast reliable internet. I paid for their fastest internet available in my area which was only 28 mbps, but if I was lucky I would get 2 mbps! I would call and complain they would send a tech out in 2 to 7 days they would get me around 20 mbps it would last 1 to 2 days if I was lucky and then back to 2 mbps or less one reading was 0.12 mbps! That is slower than dial up in the 90's. So I finally canceled the service to find better more reliable internet! I received my final bill finally after canceling my service a month ago! My bill was over $770! Upon signing up I gave a deposit of $450 and they have not credited that to my final bill. I called to make sure they received all the equipment and find out why the deposit hadn't been credited to my bill. I was told by the agent that they did receive all of the equipment and that the deposit was called an "advanced payment" and it is credited back to the account $5 a month until it is gone! Well, I was only with them for 2 years so that according to my math is only $120, where is the remaining $330. She repeated "it is credited to your account $5 per month." So I asked her if that means if I leave before I get the whole amount if I lose it and they just keep it, she said YES! Seriously?!?! Last time I checked when you take a deposit or "advanced payment" and do not provide a service, product or give a refund that was theft! I was charged over $300 per month for subpar service that they couldn't make work for more than a day or two at a time and was expected to pay even when service was out in my area for extended periods of time. This is by far the worst company I have ever done business with!

    I Spoke With

    Random agent on their customer service line.

    What It Would Take to Resolve This

    They can credit my deposit "advanced payment" to my final bill and should even reduce the amount farther for the subpar service they provided for 2 years I was with them!

    Support This…
  25. Rob Schellinger  vs.  Capital One 360 No Business Address Available Aug 27 2014 via website

    What Happened

    Had a checking and savings account with ING Direct. Capital One 360

    took over a few years ago. Lost my job several months ago and had a minimal

    balance in both accounts. Starting a new job soon and had already given my

    checking information for direct deposit into my account. Checked the Capital

    One 360 app and there was a message to call them. Come to find out that my

    checking account had been closed, without my knowledge, because a company

    kept attempting to bill me for service. I thought that had been stopped.

    So because of someone else's actions, Capital One 360 closed my account

    and told me that I would not be allowed to open a new one.

    I Spoke With

    Don't remember

    What It Would Take to Resolve This

    Allow me to open a new account.

    Support This…
  26. Anthony Chiaravalloti Sr  vs.  Best Buys 7601 Penn Avenue South Richfield, MN 55423 USA Aug 27 2014 via website

    What Happened

    I bought a Samsung 60" TV and had a service contract with Best Buys the contract ran out and I was never contacted to renew it because I would have the contract expired 3 days ago and they said I can't renew it because it expired and because of a new policy they started there is no grace period like before and there's nothing they can do (or should I say will do), When I called for a service issue that's when I was informed about the contract expiration they had the wrong E mail and home address and type of TV so there was no way they could have contacted me and no way I would know when the contract would have expired I spoke to at least 8 different people and all they kept saying was about the new policy , Policies are written by people and people can change them or at least make exceptions when a situation like this occurs I could have understood if they had called me or it had been a longer time since it expired but come on 4 days please, I will not be purchasing anything from Best Buys ever again and I bought quite a bit and I will be advising my friends and family and colleagues about this situation I'm sure the more people who know about the way they treat their customers after the sale will be hesitant to deal with them.

    I Spoke With

    Consumer Affairs of Best Buys

    What It Would Take to Resolve This

    Reinstate my policy

    Support This…
  27. Ralph French  vs.  Kirby Vacuum USA Aug 11 2014 via website

    What Happened

    The tools do not stay together, they're always disconnecting while in use. I believe their so-called engineering department is really a kindergarten class.

    I Spoke With

    No one will talk to me (they got my money). Why should they care!!

    What It Would Take to Resolve This

    Give me tools that actually do what their supposed to do!

    Support This…
  28. Mary Gentile  vs.  Uniters North America, LLC p.o. Box10909 Riviera Beach, Florida 33419 USA Aug 1 2014 via mobile browser

    What Happened

    The Uniters furniture warranty is useless. I had called in about spilt milk on one piece of my sectional and pet urine on another piece. The technician came to my house with his phone to take pictures and then used my phone to call the report in to the company. They put me on hold for a bit...enough time for him to leave...and stated the stains where old and dried so they could not work on them. After taking 7 days to get to my house no kidding! One piece I put I'm the garage because after one cat peed on it another one did. They said there were "cumulative" stains and stated if they worked on one stain they would be liable for the couch. I was not worried about the normal wear and tear just the pet stains. Isn't that the point if the warranty to have them be accountable for coming to fix the stains? What I found comical was that it was the girl on the phone telling me this information who had no even laid eyes on the piece. The technician came in my house with only his phone...not a single solution or cleaning product. I asked the phone customer service rep what should I have done differently to have gotten this covered and she was speechless and all she could respond with was a "I am sorry." BIGGEST WASTE OF TIME AND MONEY...DONT BUY THE WARRANTY!

    I Spoke With

    Multiple people.

    What It Would Take to Resolve This

    I would like the amount I paid for my warranty refunded.

    Support This…
  29. Ellis Mechallen  vs.  Susan Apartments 221 Susan Ln Rochester, NY 14616 USA May 17 2014 via iPad

    What Happened

    This apartment complex has a tyrannical property manager named Linda Lieberman. She was constantly pushing letters under my door, phone calls for the slightest infraction and knocking on my door to accuse me of not picking up my dog's feces. After complaining to her boss the National Property Manager Associates the only thing that changed was that she stopped harassing me with letters and popping by my apartment.

    I have noticed this behavior towards me and I believe it is not only because I am disabled but because I am African American. Now after 5 years they have refused to renew my lease without a reason. I know it is because my daughter witnessed the harassment and her treatment of me and demanded it stop. So in retaliation they have decided to terminate my lease and if you saw how old and moldy these apartments are, I think leaving would be best for my health but it should be MY choice-not because I am disabled or because of my color.

    My daughter is visiting me temporarily but decided to stay after I had several trips to the ER and because she has a dog they sent threatening letters and refused to make an exception even though I pay a separate pet fee. Yet, just across the way a woman I know has 2 small dogs and has received no threatening letters and is not being evicted. Perhaps because she is not African American?

    Please pass this letter on and I hope in the very least Linda Lieberman is dismissed but more importantly DO NOT move here. It is a waste of your money, too small, moldy, they change the rules whenever it suits them and the prices rise every year.

    I Spoke With

    Linda Lieberman & NPMA

    Support This…
  30. Ellis Mechallen  vs.  Susan Apartments 221 Susan Ln Rochester, NY 14616 USA May 17 2014 via iPad

    What Happened

    This apartment complex has a tyrannical property manager named Linda Lieberman. She was constantly pushing letters under my door, phone calls for the slightest infraction and knocking on my door to accuse me of not picking up my dog's feces. After complaining to her boss the National Property Manager Associates the only thing that changed was that she stopped harassing me with letters and popping by my apartment.

    I have noticed this behavior towards me and I believe it is not only because I am disabled but because I am African American. Now after 5 years they have refused to renew my lease without a reason. I know it is because my daughter witnessed the harassment and her treatment of me and demanded it stop. So in retaliation they have decided to terminate my lease and if you saw how old and moldy these apartments are, I think leaving would be best for my health but it should be MY choice-not because I am disabled or because of my color.

    My daughter is visiting me temporarily but decided to stay after I had several trips to the ER and because she has a dog they sent threatening letters and refused to make an exception even though I pay a separate pet fee. Yet, just across the way a woman I know has 2 small dogs and has received no threatening letters and is not being evicted. Perhaps because she is not African American?

    Please pass this letter on and I hope in the very least Linda Lieberman is dismissed but more importantly DO NOT move here. It is a waste of your money, too small, moldy, they change the rules whenever it suits them and the prices rise every year.

    I Spoke With

    Linda Lieberman & NPMA

    Support This…
  31. Amber Jones  vs.  American Airlines Dallas, Texas May 13 2014 via website

    What Happened

    This past weekend I was travelling from Memphis to Gatwick via Dallas and Tampa for an international judo competition that I had been planning for months. My first flight to Dallas was cancelled due to some storms which then threw my entire trip into a whirlwind of a mess. The rebook lines were very long so I called the customer service line. They said the best they could do to get me to my tournament on time was to fly me into Heathrow. Well that was all great except it was going to cost me almost $50 and an extra couple of hours to take the bus from heathrow to gatwick. The man on the phone didn't seem to care and said it was either that or they could get me to gatwick the following day, which would make me miss my compeition, or they could refund my trip, but I had already paid for the hotel and registration fees and trained for months. I tried to find out several times if they would give me a voucher to finish out the trip I had paid for to gatwick, but everyone I talked to said basically too bad. I work 2 jobs and am trying very hard to represent the USA in international Judo competitions. These are very expensive and I had not budgeted for the extra $50 it was going to take to get to gatwick (since I had already paid to go there). This has become more or less the principal of the fact that this airline has horrible customer service and this is not the first time I have had problems with American. I usually try to avoid them, but since their merger with US Airways I had hopes that they were better. There is a reason they are ranked so low against other airlines and United is so much higher in regards to service. They cannot guarantee they will even get you to your final destination when things go wrong. I understand also that they have no control over the weather, but they do have control over contingency planning!

    What It Would Take to Resolve This

    They could have gotten me to my final destination like what I had paid for. Since that didn't happen I would appreciate the reimbursement for my bus fare to finish out the trip.

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  32. David Reiss  vs.  Gleen Car Wash 6500 Tower Dr., Apt. 203 Alexandria, VA 22306 USA Apr 7 2014 via website

    What Happened

    I booked an appointment for 9:00am this past Sat. I got an e-mail a week and a half earlier that they received the booking. But they never showed and I got no call or e-mail. I tried calling them but the phone goes to a Google phone # and voice mail. Left a message and no call back. Sent e-mail and no response. So i spent a beautiful Saturday morning just waiting for these guys to show up....they never did. Based on that, I can only suggest that you avoid Gleen and don't give folks so irresponsible your credit card info. A big fat ZERO. Don't waste your time.

    I Spoke With

    No one....they never called back after I left a voice mail and never returned my e-mail.

    What It Would Take to Resolve This

    They were supposed to wash my car....now they can wash and wax my car and my wife's car and apologize for wasting my time.

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