Esfandiar Behrouz

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  1. Esfandiar Behrouz
  2. Esfandiar Behrouz  vs.  Time Warner Cable One Time Warner Center New York, NY 10019-8016 USA Nov 12 2013 via website

    What Happened

    I have been trying to pay my bill and in the past few months every time I tried to do so online the website had some issue. This time.. it was "Unable to retrieve account information"!!

    Last time was another error and so on...

    What It Would Take to Resolve This

    They can start by bringing their site up... and of couse prevent so many down time. This is a tech company and yet they have no idea how to deal with technology and not have so many outages.

    Support This…
  3. Esfandiar Behrouz  vs.  AT&T Corporation 208 south Akard street Dallas, Texas 75202 united states of America Feb 15 2012 via iPhone

    What Happened

    AT&T is throttling the data plans and ripping off customers:

    I have been contacted by AT&T because I have been identified as top 5 percent users of the data plan on my phone. I have an unlimited plan but I was told that the plan will have an imposed limitation if I keep on using my phone as much as I have. This is a contradiction to what an unlimited plan is. I am not using my phone for tethering or any other way that it is not designed for or illegal way. I have been using my phone and the data plan the way it was sold to me ad have a contract for.

    I saw an article today on ZDNet that explains the same issue.

    Everyone is writing about this... This is not an isolated issue.

    What It Would Take to Resolve This

    AT&T should either stop saying that they have a product that has unlimited plan and release this news to public if they are going to throttle the data. Else, AT&T should stop paying its management the big money and start spending more on its infrastructure to supper its own business and provide a reliable unlimited data transfer to its clients...

    It is a shame for the management at AT&T to not only ripoff clients but to also create a bad image for the real employees of AT&T who work hard to make thing happen at the company.

    Shame on the AT&T management.

    Support This…
  4. Esfandiar Behrouz    Monsieur Marcel 6333 W 3rd St # 150 Los Angeles, CA United States Nov 13 2011 via iPhone

    What Happened

    Everyone ordered food and I forgot... Our waiter, Gonzalo, got my order right away as soon as everyone got their food... And he brought me a soup while waiting for my food... Way to go Gozalo!

    Support This…
  5. Esfandiar Behrouz    Sauce On Hampton 259 Hampton Drive CA United States Aug 1 2011 via iPhone

    What Happened

    We were craving some good breakfast

    I Spoke With

    Sassan

    How They Earned My Cheer

    Sassan brought us some really delicious Persian cucumber yogurt appetizers along with something I have not had since 1994!!!! Shahtoot (Persian mulberry)

    Support This…
  6. Esfandiar Behrouz    Performance Bicycle Shop 501 Broadway Street Santa Monica, CA United States Jul 20 2011 via iPhone

    What Happened

    Last minute flat tire... And performance bike about to close... Yousef hooked me up and fixed my bike!

    I Spoke With

    Yousef

    How They Earned My Cheer

    He hooked me up and fixed my bike in the last minute with a smile.

    Support This…
  7. Esfandiar Behrouz    Chan Dara Pico Restaurant 11940 W Pico Blvd Los Angeles, CA United States Jul 4 2011 via iPhone

    What Happened

    We were hungry...

    How They Earned My Cheer

    And we got more than what we expected! 

    Support This…
  8. Esfandiar Behrouz  vs.  Greenview Thai 11870 Santa Monica Boulevard Los Angeles, California United States Jun 22 2011 via iPhone

    What Happened

    Ordered at 8:20PM 6/21/2011 and I was told it takes about 30-40min to get the food delivered.

    I called in a few times and was just told to wait another 5 min every time I called the restaurant.

    The food finally arrived at 9:30PM.

    When I asked why it took long the delivery person said we are too busy.

    I don't understand why too busy means that they have to lie about the delivery time.

    What It Would Take to Resolve This

    A discount that would make up for being late

    Support This…
  9. Esfandiar Behrouz    Affiliate Computer Serivces 2828 North Haskel Dallas, TEXAS 75204 USA Mar 11 2011 via iPhone

    What Happened

    I needed to take advantage of my Company's special discount to order a MacBook Pro and an iPad 2. Mawalshdo Monroe had to do some work to find the items that need for different types of connections... He also had to help with different choices I had for the MacBook Pro.

    I Spoke With

    Mawalshdo Monroe

    How They Earned My Cheer

    Mawalshdo Monroe did a great job finding the right MacBook Pro and all the cables and peripherals that I need. He also planned this call for today to call me bak in order to take my iPad 2 order on the day that is comes out... Along with a great attitude at 6AM!

    Thank you Mawalshdo Monroe

    Support This…
  10. Esfandiar Behrouz  vs.  AT&T Inc. whitacre tower Dallas, Texas USA Feb 21 2011 via iPhone

    What Happened

    They sold me/Shahed Shahandeh U-verse services with 6Mb/s. They promised to have the service up and running on Friday 2/18/2011. We called and in order to re-confirmed that the service would be up on Friday. Friday night after setting up the modem we didn't have service and called at&t for help. They said wait until 11:59PM Friday! We did... At 1AM Saturday 2/19/2011 we called AT&T again and they said the service is having problems and it is too late to dispatch someone for saturday... So they promised a serviceman for Sunday! We had to drive back to LA since I needed Internet connection for work. Sunday 2/20/2011 serviceman Sal came by and said that the lines were not setup correctly and even the land line that we had ordered was not setup! He said that he fixed the U-verse Internet line and the land line would need another tech person to come by. Sunday night we got disconnected again around 5PM and until now 11PM we are getting a fluctuating Internet speed of 0.2 Mbps to 4Mps... The service sucks.

    I called James (JF275T) and had the issue escalated to Travis (TW843H) since James didn't have permission to dispatch the proper technician. Travis said that he is going to send someone on Saturday 2/26/2011 between 8AM and 12PM to first check the house wires and then dispatch INR/INN tech to check the wires outside in the street. Travis acknowledged the failure of speed that AT&T had promised and that we signed a contract for and are paying for.

    We are going to wait and see what is going to happen but so far nothing looks promising... The derive does really suck.

    I Spoke With

    James, Travis

    What It Would Take to Resolve This

    We would be happy if AT&T can solve the speed issue and bring it up to a steady and non fluctuating (.2 Mbps to 4Mbps) speed of 6Mbps as promised, advertised and getting paid for.

    We have already wasted a lot of time and effort for what was advertises and promised.

    Support This…
  11. What Happened

    After a couple of days of struggling to setup our AT&T U-Verse we realized that there is a problem with the patch table in the network cabin in the building.

    Sal was assigned to fix the problem. He came over and fixed the patch cables and setup the network in no time. He mentioned that he would not want to come inside the house before he fixes the cables outside as coming inside the house will cost us $75. So he saved us the $75 and fixed the problem with a smile.

    Thank you Sal!

    I Spoke With

    Sal

    How They Earned My Cheer

    By saving me $75!

    Support This…
  12. Esfandiar Behrouz    Street Kitchen truck Los Angeles Los Angeles, Ca Dec 26 2010 via iPhone

    What Happened

    We were very hungry and needed to eat some good food

    I Spoke With

    David

    How They Earned My Cheer

    David and his buddy served us amazing cajun fish tacos and kobe sliders... We are so coming again and again...

    Support This…
  13. Esfandiar Behrouz  vs.  Time Warner Cable One Time Warner Center New York, NY 10019-8016 USA Dec 7 2010 via iPhone

    What Happened

    In the past few days my Internet services has been intermittently interrupted. When I called the customers service I often was hung up on by the automatic system saying that I should call them later.

    They don't have any customer service phone line informing about the system status and nor will they proactively inform their customers of maintenance windows.

    I called again today and first talked to Alen and he said that there is nothing he can do other than creating a ticket. When I insisted to be forwarded to a manager I was let down. Then I mentioned that I will start a public complain on gripe. It was then that I was forwarded to Peter, a manager in the customer's service.

    My complain is why wasn't I informed about the maintenance windows; why when I called I was hung up on instead of being informed of the system's status; why did the manager of the customer's service refuse to talk to me and her reply was that my service is going to be up at 6AM PT and my service was still not up while I was on the phone with them at 6:10AM; and lastly what is the countermeasure that Time Warner is going to implement to inform it's clients of maintenance an outage time ahead of the event and when is this going to be implemented?

    I Spoke With

    Alen And Peter

    What It Would Take to Resolve This

    If Peter provides me with the evidence that they have recoded the issue properly, and they have a countermeasure action item to solve this issue and alert customers ahead of time, and a date of implementation for the solution then I will be happy.

    Support This…
  14. Esfandiar Behrouz  vs.  Robinson Beautilities 12320 Venice Blvd Los Angeles, CA United States Oct 30 2010

    What Happened

    They would want me to stand up in 2 lines to get a rental and pay got an item that I'd 2 dollars.

    What It Would Take to Resolve This

    Just to stay in one line and pay for everything at once

    Support This…
  15. Esfandiar Behrouz    Troubadour 618 N Doheny Dr Los Angeles, CA United States Oct 20 2010

    What Happened

    She served us the best drinks

    I Spoke With

    The Awesome Bartender Amy

    How They Earned My Cheer

    She rocks serving my friends drinks

    Support This…
  16. Recent Cheers & Gripes
  17. Ellis Mechallen  vs.  Susan Apartments 221 Susan Ln Rochester, NY 14616 USA May 17 2014 via iPad

    What Happened

    This apartment complex has a tyrannical property manager named Linda Lieberman. She was constantly pushing letters under my door, phone calls for the slightest infraction and knocking on my door to accuse me of not picking up my dog's feces. After complaining to her boss the National Property Manager Associates the only thing that changed was that she stopped harassing me with letters and popping by my apartment.

    I have noticed this behavior towards me and I believe it is not only because I am disabled but because I am African American. Now after 5 years they have refused to renew my lease without a reason. I know it is because my daughter witnessed the harassment and her treatment of me and demanded it stop. So in retaliation they have decided to terminate my lease and if you saw how old and moldy these apartments are, I think leaving would be best for my health but it should be MY choice-not because I am disabled or because of my color.

    My daughter is visiting me temporarily but decided to stay after I had several trips to the ER and because she has a dog they sent threatening letters and refused to make an exception even though I pay a separate pet fee. Yet, just across the way a woman I know has 2 small dogs and has received no threatening letters and is not being evicted. Perhaps because she is not African American?

    Please pass this letter on and I hope in the very least Linda Lieberman is dismissed but more importantly DO NOT move here. It is a waste of your money, too small, moldy, they change the rules whenever it suits them and the prices rise every year.

    I Spoke With

    Linda Lieberman & NPMA

    Support This…
  18. Ellis Mechallen  vs.  Susan Apartments 221 Susan Ln Rochester, NY 14616 USA May 17 2014 via iPad

    What Happened

    This apartment complex has a tyrannical property manager named Linda Lieberman. She was constantly pushing letters under my door, phone calls for the slightest infraction and knocking on my door to accuse me of not picking up my dog's feces. After complaining to her boss the National Property Manager Associates the only thing that changed was that she stopped harassing me with letters and popping by my apartment.

    I have noticed this behavior towards me and I believe it is not only because I am disabled but because I am African American. Now after 5 years they have refused to renew my lease without a reason. I know it is because my daughter witnessed the harassment and her treatment of me and demanded it stop. So in retaliation they have decided to terminate my lease and if you saw how old and moldy these apartments are, I think leaving would be best for my health but it should be MY choice-not because I am disabled or because of my color.

    My daughter is visiting me temporarily but decided to stay after I had several trips to the ER and because she has a dog they sent threatening letters and refused to make an exception even though I pay a separate pet fee. Yet, just across the way a woman I know has 2 small dogs and has received no threatening letters and is not being evicted. Perhaps because she is not African American?

    Please pass this letter on and I hope in the very least Linda Lieberman is dismissed but more importantly DO NOT move here. It is a waste of your money, too small, moldy, they change the rules whenever it suits them and the prices rise every year.

    I Spoke With

    Linda Lieberman & NPMA

    Support This…
  19. Amber Jones  vs.  American Airlines Dallas, Texas May 13 2014 via website

    What Happened

    This past weekend I was travelling from Memphis to Gatwick via Dallas and Tampa for an international judo competition that I had been planning for months. My first flight to Dallas was cancelled due to some storms which then threw my entire trip into a whirlwind of a mess. The rebook lines were very long so I called the customer service line. They said the best they could do to get me to my tournament on time was to fly me into Heathrow. Well that was all great except it was going to cost me almost $50 and an extra couple of hours to take the bus from heathrow to gatwick. The man on the phone didn't seem to care and said it was either that or they could get me to gatwick the following day, which would make me miss my compeition, or they could refund my trip, but I had already paid for the hotel and registration fees and trained for months. I tried to find out several times if they would give me a voucher to finish out the trip I had paid for to gatwick, but everyone I talked to said basically too bad. I work 2 jobs and am trying very hard to represent the USA in international Judo competitions. These are very expensive and I had not budgeted for the extra $50 it was going to take to get to gatwick (since I had already paid to go there). This has become more or less the principal of the fact that this airline has horrible customer service and this is not the first time I have had problems with American. I usually try to avoid them, but since their merger with US Airways I had hopes that they were better. There is a reason they are ranked so low against other airlines and United is so much higher in regards to service. They cannot guarantee they will even get you to your final destination when things go wrong. I understand also that they have no control over the weather, but they do have control over contingency planning!

    What It Would Take to Resolve This

    They could have gotten me to my final destination like what I had paid for. Since that didn't happen I would appreciate the reimbursement for my bus fare to finish out the trip.

    Support This…
  20. Marcia Kearl Johnson  vs.  ElkValley Criminals Elkford, BC Canada Apr 22 2014 via website

    What Happened

    Someone raided our BC shop and stole a huge load of wire! If you see anyone with wire that is about 4 inches wide... Please call the police! Since it is so big, it will not be able to be recycled by the thief because the recyclers will know it was stolen! If times are that tough.. Talking to us about getting a job would have worked out better for you because you must be strong, and a hard worker because what you took must have taken some muscles... However you completely wasted your time since you won't be able to sell what you stole!!!!

    We use the money that we get from recycling to pay for our staff Christmas Party, staff Camping Trip, staff Golf Tourney, staff Ski Trip ... Staff Breakfasts and Staff BBQ's.

    Please call 250.425.5464 or the police if you know anything about this crime!

    I Spoke With

    The Police

    What It Would Take to Resolve This

    Bring back the wire and stop stealing!

    Support This…
  21. David Reiss  vs.  Gleen Car Wash 6500 Tower Dr., Apt. 203 Alexandria, VA 22306 USA Apr 7 2014 via website

    What Happened

    I booked an appointment for 9:00am this past Sat. I got an e-mail a week and a half earlier that they received the booking. But they never showed and I got no call or e-mail. I tried calling them but the phone goes to a Google phone # and voice mail. Left a message and no call back. Sent e-mail and no response. So i spent a beautiful Saturday morning just waiting for these guys to show up....they never did. Based on that, I can only suggest that you avoid Gleen and don't give folks so irresponsible your credit card info. A big fat ZERO. Don't waste your time.

    I Spoke With

    No one....they never called back after I left a voice mail and never returned my e-mail.

    What It Would Take to Resolve This

    They were supposed to wash my car....now they can wash and wax my car and my wife's car and apologize for wasting my time.

    Support This…
  22. Gobi M. Rahimi  vs.  Avon Truck, Van & car rentals 7080 Santa Monica Blvd Los Angeles, California 90038 Los Angeles Feb 26 2014 via website

    What Happened

    I rented a car for a week from Avon. I got a flat tire on the last day of a commercial shoot i was on, and called in to see if they had road side assistance. The guy I spoke with said no, so after a 12 hour shoot in Downtown LA, I pulled over into a parking lot and changed the tire with the spare. The next day I took the car in to return it. The guy at the counter said "Sir I can't close this out because the manager is going to have to look at the damage and then they will be able to close it out" I said, "I got a flat tire". He said "I know but this is our policy". Something already felt fishy about how their "Policy" was shaping up to be. I turned the car in on the 16th of February. I called the 17th to get clarity on the situation and the person who talked with me said they would take my phone number and name and would have someone call me immediately. I didn't get any calls for a week. I called back and was told that someone is calling me. I finally called again yesterday (the 25th) and finally got a lady on the phone who told me to hold on for a few minutes. She then said the manager had decided that the tire had been damaged by me, and that I must have hit a curb and that I would have to replace the tire and pay for an alignment if necessary. The total came to $250+. I told the lady that i never hit a curb or anything and that I would like to see the tire asap. She said the tire had been destroyed, but she would send me some photos of the tire. I told her I am not going to pay for a flat tire and that she should be thankful that i'm not taking action against them for giving me a car with a faulty tire.

    I Spoke With

    a few people, next time i'm taking names

    What It Would Take to Resolve This

    They can not come at me with this BS charge.

    Support This…
  23. Marisa Tragodara Marritt  vs.  Villa Romana Ristorante Italiano 731 Irving Street San Francisco, CA United States Feb 25 2014 via website

    What Happened

    DO NOT EAT HERE!!!!!! GOT FOOD POISONING EATING HERE ON 2/15/14. WHEN WE TRIED TO SEND THE FOOD BACK BECAUSE IT TASTED FUNNY WE WERE TOLD " TOO BAD" BY THE WAITRESS.

    TRIED TO RESOLVE ISSUE BY ASKING FOR MY $ BACK FROM THE OWNER WITH NO RESOLVE. THEY SAY THEY HAVE CERTIFICATES OF EXCELLENCE.......DOES NOT MEAN ANYTHING IF CUSTOMERS GET SICK AFTER CONSUMING THEIR FOOD!!!!!!! AND MANAGEMENT IS THE MOST UNFORGIVING TO THEIR PATRONS!!!

    DO NOT EAT HERE!!!!

    I Spoke With

    Antonio Accardo

    What It Would Take to Resolve This

    Refund my $70.43 spent on meal & apology.

    Support This…
  24. Monica Valiton  vs.  FedEx Express Ship Center 11 Corporate Drive Keene, NH United States Feb 23 2014 via website

    What Happened

    FED EX HAS HAD MORE THAN AMBLE TIME TO DELIVER A PACKAGE. ORDER WENT OUT ON 2/11/14, TODAY IS 2/23/14. THEY WERE IN TOWN ON FRIDAY 2/23/14, BUT ATTEMPTED TO DELIVER PACKAGE AT WRONG LOCATION ( SO THEY SAY) YESTERDAY ANOTHER FED EX TRUCK WAS SPOTTED IN TOWN, AFTER I PULLED THEM OVER TO SEE IF MY PACKAGE WAS ON TRUCK, HE SAID NO, ITS ON ANOTHER TRUCK IN TOWN. I WAITED ALL DAY, STILL NO DELIVERY. I JUST SPOKE TO A FED EX REP ON PHONE. HE SAID HE DID NOT KNOW WHAT HAPPENED YESTERDAY, BUT THE NEXT DELIVERY DAY WOULD BE TUESDAY! I AM SOOO "FED UP " W "FED EX"

    I Spoke With

    FED EX

    What It Would Take to Resolve This

    DELIVER MY PACKAGE ASAP, I NEEDED IT FOR THIS WEEKEND, THUS THE REASON I ORDERED IT 2 WEEKS AGO TO MAKE CERTAIN I WOULD HAVE IT IN PLENTY OF TIME !

    Support This…
  25. Faceup Faceup  vs.  Samsung Design America 735 Battery Street San Francisco, CA United States Feb 20 2014 via Android

    What Happened

    I naught a TV and it was broken

    I Spoke With

    no one

    What It Would Take to Resolve This

    Ship a new tv

    Support This…
  26. Rick Van Clief  vs.  greekgear.com No Business Address Available Feb 19 2014 via website

    What Happened

    On February 12 I ordered a tote bag or my niece on this site for her birthday. As I was already paying for shipping, I decided to order several smaller items also. I received a confirmation of my order and yet when it arrived on 2/18, all the items were in the package except the tote bag which was the original reason for my order. On the packing slip it says "discontinued". If they had told me that when I placed the original order, I would have cancelled it as the same tote bag was available on another site. I even find it more incomprehensible that the items is still appearing on their site as "In Stock"

    I Spoke With

    sent emails to customer service with no response.

    Support This…
  27. John Taylor  vs.  Best Buy 180 Donahue Street Marin City, CA United States Feb 8 2014 via iPhone

    What Happened

    I bought a pc at best buy after about 30 days the battery completely died ( couldn't be recharged). i took computer in an their response was, sorry we only have 15 day return or replace policy. best we can do is send in your computer to mfgr and they can replace battery, but youll be without a computer for 2 weeks LOL. AWFUL customer experience. Ive probably spent ~2k a year at best buy over last 7-8 years and this is how a loyal customer gets treated. I now go out of my way when i have electronic and appliance needs to shop elsewhere AND i make sure to let others know what a terrible experience i had. Congrats best buy smart business, you saved a few bucks by not standing behind the defective computer you sold me and youve lost a lifetime customers and added a consumer who will be sure to tell others not to shop at best buy.

    What It Would Take to Resolve This

    Replace my battery without my having to send my computer in and without my being without a computer for week(s).

    Support This…
  28. Ed Razzano  vs.  Time Warner Cable 2554 Broadway New York, NY United States Feb 1 2014 via iPhone

    What Happened

    Really, 1 hour and 41 minute wait ?! Clearly you need a larger or another office in Manhattan!

    I Spoke With

    Phone Agent

    What It Would Take to Resolve This

    Have a larger or another office with more agents.

    Support This…
  29. Ross Whiteford  vs.  Virgin Mobile Head Office 720 King Street West Canada, ON Canada Jan 30 2014 via website

    What Happened

    I am currently with Virgin Mobile Canada on a month-to-moth rolling contract, paying approximately $60.month + tax for the last two years.

    I recently bought a new, unlocked Moto X and need a nano SIM in order for it to work with my existing Virgin Mobile phone plan. The salesperson at the Eaton Centre store advised me that this would cost $5 + tax.

    Why should I pay Virgin Mobile and additional $5 for a SIM card? I already pay more than enough for basic services. What's more, the original SIM I got when i brought my old, unlocked, phone to Virgin was free - why then am I paying for the exact same SIM chip on a smaller form-factor?

    I will be investigating whether Rogers and Telus charge customers for SIM cards and will seriously consider cancelling my Virgin Mobile contract.

    I Spoke With

    Salesperson at Eaton Centre, Toronto, booth

    What It Would Take to Resolve This

    A free SIM/refund for the $5.65 I will have to pay instore

    Support This…
  30. Mary Huth  vs.  US Post Office 7610 Beverly Boulevard Los Angeles, CA United States Jan 28 2014 via website

    What Happened

    Massive fail. Expecting package of new prescription glasses from Coastal. Received notification from USPS that a notice was left at my door last night, 1/27. No notice left anywhere. So could not reschedule delivery. Spent one hour on hold with USPS and rep told me to pick up package at post office. Waited in line at post office at 7610 Beverly, REALLY rude postal person told me that it was NOT there and to just wait around for it to maybe be redelivered. No way to track where my package is now. Tons of wasted time and 0 result, 0 customer service.

    I Spoke With

    Rude woman at post office

    What It Would Take to Resolve This

    Get my package to my front door or get me a real ETA.

    Support This…
  31. Louise F. Cerrato    Prahy Cosmetics SARL 313 Rue du Mont-Blanc Beaurainville, Nord-Pas-de-Calais France Jan 20 2014 via website

    What Happened

    I am a big fan of this brand!

    I am starting this Cheer so that others will follow !

    Support This…
  32. Morton Wright    KNBC Local News: Hensel Bruce MD 3000 West Alameda Avenue Burbank, CA United States Jan 20 2014 via website

    What Happened

    Like him.

    knbc did a lousy reporting job tonight. They warned about the flu and necessity of getting shots. Then showed a photo of a couple that didn't, ostensibly one or both died. They didn't say which!

    Support This…
  33. Gobi M. Rahimi    Dvorana Gripe Split Split, Split-Dalmatia County Croatia Jan 15 2014 via website

    What Happened

    I'm going through a California Covered insurance nightmare for my son. I'm having to change his plan in the 12 hour and get an application in today, so he can hopefully have insurance on the 1st of Feb. In the application process they have asked for a SS# which he doesn't have yet. I went online to see if there is an online SS option. CHKCARDEASY-FILE.ORG comes up as an option under "Social Security Card - online SSN Application Assistance" I know just the title should have been a red flag. I went through and each page I filled out seemed legit. Finally when they direct you to a pay page they have normal delivery (for $38) and an "instant Processing" for an extra $8. So I figured great. Instant SS# here we go. I paid and what I ended up with was a completed one page application for a SS#, that I have to take to the SS office.

    I Spoke With

    I haven't been able to get thru to anyone yet.

    What It Would Take to Resolve This

    refund my money.

    Support This…
  34. Mark Flegg    McElroy's Automotive Services 30863 West 10 Mile Road Farmington Hills, MI United States Jan 11 2014 via website

    What Happened

    These guys always do a great job, and they don't overcharge. I've been taking my cars here for several years, and they have been very good to me.

    Support This…
  35. RG  vs.  Sprint Store 255 East Basse Road #1524 San Antonio, TX United States Jan 7 2014 via website

    What Happened

    this is the 3rd samsung 3 that has turned out defective. i went to this store and they ordered a refurbished phone that took a week. when i went to pick this one up, they took almost an hour to activate and program it. I am again having the same problems with defective samsung II phone. They said that they are turning out defective due to software issue. I am a VERY disatified Sprint customer

    I Spoke With

    customer rep

    What It Would Take to Resolve This

    I dont want another samsung II. I want a different phone.

    Support This…
  36. Alex Laz  vs.  MetroPCS 1675 West 49th Street Hialeah, FL United States Jan 5 2014 via website

    What Happened

    To see all the negative comments on Facebook, and Twitter and gri.pe too, does my heart good. Let me tell you my little story...my white Samsung Galaxy S4 that I paid $549 has now taken it upon itself to take whatever phone calls it wants...in other words, sometimes they come in, other times they don't.

    So, I miss a call for a job offer on Dec 22...and I go to my visual vmail and see the call, I apologize to the lady and we talk about the job. But now I am paranoid and I am telling ppl to call me to see if my phone is working. I out of 5 calls come in. So, I call MPCS Cust Serv and proceed to get the worst CS Agt in their region, and explain the problem...the hang up on me when I ask to speak to the supervisor. Have to call back, must have been her cousin, hang up. And after about 5 agents and having to explain the same thing to 5 agents, which takes about 15-20 mins each time (do the math, 5 agts time 20 mins is 1 hour and 20 mins) I am told to take out the battery and SIM card and wait 30 mins and then call back. I do that have to call another agent, explain all of that again to them, she tells me to do the batt & SIM card thing and I ask her "Maria, do you not have my acct up?" She answers "Yes" and I say, "well can you READ what I have done ALREADY!?" she then places me on hold and surprise!! The call is lost!!! So guess what? I had to call back another 2 times, before I got a supervisor (are you still doing the math 20 times 3 agents =60 mins plus the supervisor...that is not counting hold time for calls to be answered and the transfer to supv hold time) and he tells me that all he can do is open a trouble ticket and that the engineers will fix the line which takes 5 business days & someone would text me. At that pt., I had given up and told him to do it.

    So today, I find it strange that I have gotten no calls especially from the job lady, and I have no missed calls from her. No texts from the engineers abt my line being fixed. So I call my ph and its strange, my phone now takes like around 8 secs from a LAN line before my phone starts ringing on the LAN line phone itself. It rings…I go through my phone to Visual Vmail and there it is a vmail on Thurs, Jan 2 from the job offer lady. It’s Sat Jan 4. So I call and now I am livid. Get Roy, and after a hang up. Get Eddie, and after story avhang up. Get Zara, finally get to a supervisor named Jose Opr #8735, I am on the phone with him for about an hour and he tell me that I have to take out the SIM Card, wait 2 HOURS, replace everything then call them back. REALLY!? REALLY!? I already did that and it was to no avail. He then tells me it was 30mins and I answer cause that is what I was told. He told me I should have waited 2 Hrs and I ask then what? He says we reset the phone, and I said that has been done and I ask what if that doesn’t work. We open ANOTHER TICKET! WHAT!????? And let me guess, I asked…I have to wait 5 business days. And he said YES!!! That is ridiculous and I asked what about after, then if it doesn’t work, you have to go to the store and the techs there will reset the phone…by let my guess, taking out the SIM Card, battery, etc. When I started complaining….He hangs up.

    So I am now, redoing the reset and I am on hour 1 of 2. I am incensed because I PAID my bill just today!! I just got this phone this past Sept 2013 and it is having problems ALL READY!? This is all since the update! I cannot be scared that I am missing calls and call people all day and ask them to call me back to check if it is accepting calls. I pay $65 a month, and worry if I am getting calls or not. I paid $549 for that phone, as well. Metro PCS is ridiculous when it comes to customer service. I thought with the whole T-Mobile thing, the service and customer service would have gotten better. I would NEVER recommend this company to anyone. This whole situation is ridiculous and I may have even lost a job offer.

    UPDATE 01/07/2014: STILL no resolution spoke to a man 2 days ago that said that corporate would contact me the next day and here I am with NO phone and no one has contacted me AT ALL. I private messaged THAT man and have not heard back from him either. Customer Service at MetroPCS is awful! Proof positive! All the proof you need...Since Dec 23 and with intermittent service...Beware! Keep in mind I only had the phone for 3 months!

    I Spoke With

    Several different customer service agents @ 1-888-8metro-8

    What It Would Take to Resolve This

    I would like my month comped, a new phone (not refurbished) since it is phone that is less than 3 months old, same make and model. The phone is accepting phone calls when it wants, which means I do not know when I am missing calls ever. So a new one is the only solution and I cannot be without my phone while they fix it.

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