I have been trying to pay my bill and in the past few months every time I tried to do so online the website had some issue. This time.. it was "Unable to retrieve account information"!!
Last time was another error and so on...
They can start by bringing their site up... and of couse prevent so many down time. This is a tech company and yet they have no idea how to deal with technology and not have so many outages.
AT&T is throttling the data plans and ripping off customers:
I have been contacted by AT&T because I have been identified as top 5 percent users of the data plan on my phone. I have an unlimited plan but I was told that the plan will have an imposed limitation if I keep on using my phone as much as I have. This is a contradiction to what an unlimited plan is. I am not using my phone for tethering or any other way that it is not designed for or illegal way. I have been using my phone and the data plan the way it was sold to me ad have a contract for.
I saw an article today on ZDNet that explains the same issue.
Everyone is writing about this... This is not an isolated issue.
AT&T should either stop saying that they have a product that has unlimited plan and release this news to public if they are going to throttle the data. Else, AT&T should stop paying its management the big money and start spending more on its infrastructure to supper its own business and provide a reliable unlimited data transfer to its clients...
It is a shame for the management at AT&T to not only ripoff clients but to also create a bad image for the real employees of AT&T who work hard to make thing happen at the company.
Shame on the AT&T management.
Everyone ordered food and I forgot... Our waiter, Gonzalo, got my order right away as soon as everyone got their food... And he brought me a soup while waiting for my food... Way to go Gozalo!
We were craving some good breakfast
Sassan brought us some really delicious Persian cucumber yogurt appetizers along with something I have not had since 1994!!!! Shahtoot (Persian mulberry)
Last minute flat tire... And performance bike about to close... Yousef hooked me up and fixed my bike!
He hooked me up and fixed my bike in the last minute with a smile.
Ordered at 8:20PM 6/21/2011 and I was told it takes about 30-40min to get the food delivered.
I called in a few times and was just told to wait another 5 min every time I called the restaurant.
The food finally arrived at 9:30PM.
When I asked why it took long the delivery person said we are too busy.
I don't understand why too busy means that they have to lie about the delivery time.
A discount that would make up for being late
I needed to take advantage of my Company's special discount to order a MacBook Pro and an iPad 2. Mawalshdo Monroe had to do some work to find the items that need for different types of connections... He also had to help with different choices I had for the MacBook Pro.
Mawalshdo Monroe did a great job finding the right MacBook Pro and all the cables and peripherals that I need. He also planned this call for today to call me bak in order to take my iPad 2 order on the day that is comes out... Along with a great attitude at 6AM!
Thank you Mawalshdo Monroe
They sold me/Shahed Shahandeh U-verse services with 6Mb/s. They promised to have the service up and running on Friday 2/18/2011. We called and in order to re-confirmed that the service would be up on Friday. Friday night after setting up the modem we didn't have service and called at&t for help. They said wait until 11:59PM Friday! We did... At 1AM Saturday 2/19/2011 we called AT&T again and they said the service is having problems and it is too late to dispatch someone for saturday... So they promised a serviceman for Sunday! We had to drive back to LA since I needed Internet connection for work. Sunday 2/20/2011 serviceman Sal came by and said that the lines were not setup correctly and even the land line that we had ordered was not setup! He said that he fixed the U-verse Internet line and the land line would need another tech person to come by. Sunday night we got disconnected again around 5PM and until now 11PM we are getting a fluctuating Internet speed of 0.2 Mbps to 4Mps... The service sucks.
I called James (JF275T) and had the issue escalated to Travis (TW843H) since James didn't have permission to dispatch the proper technician. Travis said that he is going to send someone on Saturday 2/26/2011 between 8AM and 12PM to first check the house wires and then dispatch INR/INN tech to check the wires outside in the street. Travis acknowledged the failure of speed that AT&T had promised and that we signed a contract for and are paying for.
We are going to wait and see what is going to happen but so far nothing looks promising... The derive does really suck.
We would be happy if AT&T can solve the speed issue and bring it up to a steady and non fluctuating (.2 Mbps to 4Mbps) speed of 6Mbps as promised, advertised and getting paid for.
We have already wasted a lot of time and effort for what was advertises and promised.
After a couple of days of struggling to setup our AT&T U-Verse we realized that there is a problem with the patch table in the network cabin in the building.
Sal was assigned to fix the problem. He came over and fixed the patch cables and setup the network in no time. He mentioned that he would not want to come inside the house before he fixes the cables outside as coming inside the house will cost us $75. So he saved us the $75 and fixed the problem with a smile.
Thank you Sal!
By saving me $75!
We were very hungry and needed to eat some good food
David and his buddy served us amazing cajun fish tacos and kobe sliders... We are so coming again and again...
In the past few days my Internet services has been intermittently interrupted. When I called the customers service I often was hung up on by the automatic system saying that I should call them later.
They don't have any customer service phone line informing about the system status and nor will they proactively inform their customers of maintenance windows.
I called again today and first talked to Alen and he said that there is nothing he can do other than creating a ticket. When I insisted to be forwarded to a manager I was let down. Then I mentioned that I will start a public complain on gripe. It was then that I was forwarded to Peter, a manager in the customer's service.
My complain is why wasn't I informed about the maintenance windows; why when I called I was hung up on instead of being informed of the system's status; why did the manager of the customer's service refuse to talk to me and her reply was that my service is going to be up at 6AM PT and my service was still not up while I was on the phone with them at 6:10AM; and lastly what is the countermeasure that Time Warner is going to implement to inform it's clients of maintenance an outage time ahead of the event and when is this going to be implemented?
Alen And Peter
If Peter provides me with the evidence that they have recoded the issue properly, and they have a countermeasure action item to solve this issue and alert customers ahead of time, and a date of implementation for the solution then I will be happy.
They would want me to stand up in 2 lines to get a rental and pay got an item that I'd 2 dollars.
Just to stay in one line and pay for everything at once
I booked an appointment for 9:00am this past Sat. I got an e-mail a week and a half earlier that they received the booking. But they never showed and I got no call or e-mail. I tried calling them but the phone goes to a Google phone # and voice mail. Left a message and no call back. Sent e-mail and no response. So i spent a beautiful Saturday morning just waiting for these guys to show up....they never did. Based on that, I can only suggest that you avoid Gleen and don't give folks so irresponsible your credit card info. A big fat ZERO. Don't waste your time.
No one....they never called back after I left a voice mail and never returned my e-mail.
They were supposed to wash my car....now they can wash and wax my car and my wife's car and apologize for wasting my time.
I rented a car for a week from Avon. I got a flat tire on the last day of a commercial shoot i was on, and called in to see if they had road side assistance. The guy I spoke with said no, so after a 12 hour shoot in Downtown LA, I pulled over into a parking lot and changed the tire with the spare. The next day I took the car in to return it. The guy at the counter said "Sir I can't close this out because the manager is going to have to look at the damage and then they will be able to close it out" I said, "I got a flat tire". He said "I know but this is our policy". Something already felt fishy about how their "Policy" was shaping up to be. I turned the car in on the 16th of February. I called the 17th to get clarity on the situation and the person who talked with me said they would take my phone number and name and would have someone call me immediately. I didn't get any calls for a week. I called back and was told that someone is calling me. I finally called again yesterday (the 25th) and finally got a lady on the phone who told me to hold on for a few minutes. She then said the manager had decided that the tire had been damaged by me, and that I must have hit a curb and that I would have to replace the tire and pay for an alignment if necessary. The total came to $250+. I told the lady that i never hit a curb or anything and that I would like to see the tire asap. She said the tire had been destroyed, but she would send me some photos of the tire. I told her I am not going to pay for a flat tire and that she should be thankful that i'm not taking action against them for giving me a car with a faulty tire.
a few people, next time i'm taking names
They can not come at me with this BS charge.
DO NOT EAT HERE!!!!!! GOT FOOD POISONING EATING HERE ON 2/15/14. WHEN WE TRIED TO SEND THE FOOD BACK BECAUSE IT TASTED FUNNY WE WERE TOLD " TOO BAD" BY THE WAITRESS.
TRIED TO RESOLVE ISSUE BY ASKING FOR MY $ BACK FROM THE OWNER WITH NO RESOLVE. THEY SAY THEY HAVE CERTIFICATES OF EXCELLENCE.......DOES NOT MEAN ANYTHING IF CUSTOMERS GET SICK AFTER CONSUMING THEIR FOOD!!!!!!! AND MANAGEMENT IS THE MOST UNFORGIVING TO THEIR PATRONS!!!
DO NOT EAT HERE!!!!
Refund my $70.43 spent on meal & apology.
FED EX HAS HAD MORE THAN AMBLE TIME TO DELIVER A PACKAGE. ORDER WENT OUT ON 2/11/14, TODAY IS 2/23/14. THEY WERE IN TOWN ON FRIDAY 2/23/14, BUT ATTEMPTED TO DELIVER PACKAGE AT WRONG LOCATION ( SO THEY SAY) YESTERDAY ANOTHER FED EX TRUCK WAS SPOTTED IN TOWN, AFTER I PULLED THEM OVER TO SEE IF MY PACKAGE WAS ON TRUCK, HE SAID NO, ITS ON ANOTHER TRUCK IN TOWN. I WAITED ALL DAY, STILL NO DELIVERY. I JUST SPOKE TO A FED EX REP ON PHONE. HE SAID HE DID NOT KNOW WHAT HAPPENED YESTERDAY, BUT THE NEXT DELIVERY DAY WOULD BE TUESDAY! I AM SOOO "FED UP " W "FED EX"
DELIVER MY PACKAGE ASAP, I NEEDED IT FOR THIS WEEKEND, THUS THE REASON I ORDERED IT 2 WEEKS AGO TO MAKE CERTAIN I WOULD HAVE IT IN PLENTY OF TIME !
On February 12 I ordered a tote bag or my niece on this site for her birthday. As I was already paying for shipping, I decided to order several smaller items also. I received a confirmation of my order and yet when it arrived on 2/18, all the items were in the package except the tote bag which was the original reason for my order. On the packing slip it says "discontinued". If they had told me that when I placed the original order, I would have cancelled it as the same tote bag was available on another site. I even find it more incomprehensible that the items is still appearing on their site as "In Stock"
sent emails to customer service with no response.
I bought a pc at best buy after about 30 days the battery completely died ( couldn't be recharged). i took computer in an their response was, sorry we only have 15 day return or replace policy. best we can do is send in your computer to mfgr and they can replace battery, but youll be without a computer for 2 weeks LOL. AWFUL customer experience. Ive probably spent ~2k a year at best buy over last 7-8 years and this is how a loyal customer gets treated. I now go out of my way when i have electronic and appliance needs to shop elsewhere AND i make sure to let others know what a terrible experience i had. Congrats best buy smart business, you saved a few bucks by not standing behind the defective computer you sold me and youve lost a lifetime customers and added a consumer who will be sure to tell others not to shop at best buy.
Replace my battery without my having to send my computer in and without my being without a computer for week(s).
Really, 1 hour and 41 minute wait ?! Clearly you need a larger or another office in Manhattan!
Have a larger or another office with more agents.
I am currently with Virgin Mobile Canada on a month-to-moth rolling contract, paying approximately $60.month + tax for the last two years.
I recently bought a new, unlocked Moto X and need a nano SIM in order for it to work with my existing Virgin Mobile phone plan. The salesperson at the Eaton Centre store advised me that this would cost $5 + tax.
Why should I pay Virgin Mobile and additional $5 for a SIM card? I already pay more than enough for basic services. What's more, the original SIM I got when i brought my old, unlocked, phone to Virgin was free - why then am I paying for the exact same SIM chip on a smaller form-factor?
I will be investigating whether Rogers and Telus charge customers for SIM cards and will seriously consider cancelling my Virgin Mobile contract.
Salesperson at Eaton Centre, Toronto, booth
A free SIM/refund for the $5.65 I will have to pay instore
Massive fail. Expecting package of new prescription glasses from Coastal. Received notification from USPS that a notice was left at my door last night, 1/27. No notice left anywhere. So could not reschedule delivery. Spent one hour on hold with USPS and rep told me to pick up package at post office. Waited in line at post office at 7610 Beverly, REALLY rude postal person told me that it was NOT there and to just wait around for it to maybe be redelivered. No way to track where my package is now. Tons of wasted time and 0 result, 0 customer service.
Rude woman at post office
Get my package to my front door or get me a real ETA.
knbc did a lousy reporting job tonight. They warned about the flu and necessity of getting shots. Then showed a photo of a couple that didn't, ostensibly one or both died. They didn't say which!
I'm going through a California Covered insurance nightmare for my son. I'm having to change his plan in the 12 hour and get an application in today, so he can hopefully have insurance on the 1st of Feb. In the application process they have asked for a SS# which he doesn't have yet. I went online to see if there is an online SS option. CHKCARDEASY-FILE.ORG comes up as an option under "Social Security Card - online SSN Application Assistance" I know just the title should have been a red flag. I went through and each page I filled out seemed legit. Finally when they direct you to a pay page they have normal delivery (for $38) and an "instant Processing" for an extra $8. So I figured great. Instant SS# here we go. I paid and what I ended up with was a completed one page application for a SS#, that I have to take to the SS office.
I haven't been able to get thru to anyone yet.
refund my money.
this is the 3rd samsung 3 that has turned out defective. i went to this store and they ordered a refurbished phone that took a week. when i went to pick this one up, they took almost an hour to activate and program it. I am again having the same problems with defective samsung II phone. They said that they are turning out defective due to software issue. I am a VERY disatified Sprint customer
I dont want another samsung II. I want a different phone.
To see all the negative comments on Facebook, and Twitter and gri.pe too, does my heart good. Let me tell you my little story...my white Samsung Galaxy S4 that I paid $549 has now taken it upon itself to take whatever phone calls it wants...in other words, sometimes they come in, other times they don't.
So, I miss a call for a job offer on Dec 22...and I go to my visual vmail and see the call, I apologize to the lady and we talk about the job. But now I am paranoid and I am telling ppl to call me to see if my phone is working. I out of 5 calls come in. So, I call MPCS Cust Serv and proceed to get the worst CS Agt in their region, and explain the problem...the hang up on me when I ask to speak to the supervisor. Have to call back, must have been her cousin, hang up. And after about 5 agents and having to explain the same thing to 5 agents, which takes about 15-20 mins each time (do the math, 5 agts time 20 mins is 1 hour and 20 mins) I am told to take out the battery and SIM card and wait 30 mins and then call back. I do that have to call another agent, explain all of that again to them, she tells me to do the batt & SIM card thing and I ask her "Maria, do you not have my acct up?" She answers "Yes" and I say, "well can you READ what I have done ALREADY!?" she then places me on hold and surprise!! The call is lost!!! So guess what? I had to call back another 2 times, before I got a supervisor (are you still doing the math 20 times 3 agents =60 mins plus the supervisor...that is not counting hold time for calls to be answered and the transfer to supv hold time) and he tells me that all he can do is open a trouble ticket and that the engineers will fix the line which takes 5 business days & someone would text me. At that pt., I had given up and told him to do it.
So today, I find it strange that I have gotten no calls especially from the job lady, and I have no missed calls from her. No texts from the engineers abt my line being fixed. So I call my ph and its strange, my phone now takes like around 8 secs from a LAN line before my phone starts ringing on the LAN line phone itself. It rings…I go through my phone to Visual Vmail and there it is a vmail on Thurs, Jan 2 from the job offer lady. It’s Sat Jan 4. So I call and now I am livid. Get Roy, and after a hang up. Get Eddie, and after story avhang up. Get Zara, finally get to a supervisor named Jose Opr #8735, I am on the phone with him for about an hour and he tell me that I have to take out the SIM Card, wait 2 HOURS, replace everything then call them back. REALLY!? REALLY!? I already did that and it was to no avail. He then tells me it was 30mins and I answer cause that is what I was told. He told me I should have waited 2 Hrs and I ask then what? He says we reset the phone, and I said that has been done and I ask what if that doesn’t work. We open ANOTHER TICKET! WHAT!????? And let me guess, I asked…I have to wait 5 business days. And he said YES!!! That is ridiculous and I asked what about after, then if it doesn’t work, you have to go to the store and the techs there will reset the phone…by let my guess, taking out the SIM Card, battery, etc. When I started complaining….He hangs up.
So I am now, redoing the reset and I am on hour 1 of 2. I am incensed because I PAID my bill just today!! I just got this phone this past Sept 2013 and it is having problems ALL READY!? This is all since the update! I cannot be scared that I am missing calls and call people all day and ask them to call me back to check if it is accepting calls. I pay $65 a month, and worry if I am getting calls or not. I paid $549 for that phone, as well. Metro PCS is ridiculous when it comes to customer service. I thought with the whole T-Mobile thing, the service and customer service would have gotten better. I would NEVER recommend this company to anyone. This whole situation is ridiculous and I may have even lost a job offer.
UPDATE 01/07/2014: STILL no resolution spoke to a man 2 days ago that said that corporate would contact me the next day and here I am with NO phone and no one has contacted me AT ALL. I private messaged THAT man and have not heard back from him either. Customer Service at MetroPCS is awful! Proof positive! All the proof you need...Since Dec 23 and with intermittent service...Beware! Keep in mind I only had the phone for 3 months!
Several different customer service agents @ 1-888-8metro-8
I would like my month comped, a new phone (not refurbished) since it is phone that is less than 3 months old, same make and model. The phone is accepting phone calls when it wants, which means I do not know when I am missing calls ever. So a new one is the only solution and I cannot be without my phone while they fix it.
Cannot get anyone to talk to my about my partial order received. I am ordering for my grandchildren for Christmas and when I call the recording say our system is down and we cannot take your call at this time. Then if I ever do get through there is over an hour wait and twice while trying to get my issue resolved the agent disconnects. Then I have to start all over again. This is the worst company I have ever dealt with and the worst customer service ever. Plus they never tell you something is out of stock when you order it they just notify you when some of the order comes in and then tell you it is on "back order". Well a lot of good that does you when your order gets here 5 days before Christmas and you have ordered it 4 weeks before.
so many I cannot count. But none helpful.
too late. cannot get it here by Christmas now.
I contracted with college planning masters to guide my son , Mike Hager, through the college application process. I paid over $2500 to help him navigate colleges of interest, financial aid applications, estimated family contribution ,scholarships,etc.. Today, I was told that I needed to pay $59/mo to go forward and that all of the above would evolve in the months up to his graduation! So the $2500 that I paid only covered his meetings with the college counselors that showed him Naviance which he has at his high school, editing of his college essay. All applications were done by us. I find this absolutely outrageous . The contract is very misleading. If you read the first paragraph, none of that has been delivered.
Jodi Isdith 561-713-1123 Ext. 1165
Refund the money or deliver what you promised in the first paragraph of the agreement.
I ordered a flat screen tv on November 28,2013 with my debit card not a credit card. Walmart had my money in hand that same day 317.00. I cancelled the order in the store on December 5,at that time I was told it would take up to 5 days to have the cash back into my acct. I started calling the store on the 9 and the money is still not into my acct. As of the 13/13/2013 I'm still waiting for the refund. Now it is after the 5 phone call and still no resolve. They are playing with my money at the Christmas time it is holding up my gift shopping. It's not acceptable to wait this long for a cash refund.
Manager and Assistant mang
give me the cash back now!
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