Richard Scott Taylor

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  1. Richard Scott Taylor
  2. Richard Scott Taylor  vs.  The Westin Riverfront Resort & Spa at Beaver Creek Mountain 126 Riverfront Lane Avon, CO United States Jul 17 2011 via website

    What Happened

    We were given 3 nights here for our honeymoon by my Brother. As I had heard so much about the Westin's customer service, and hospitality, I expected we would be treated well for our honeymoon. We were treated with indifference, and the only welcoming we received, was the offer to use the hot tub and pool area after hours. Although this might have been a benefit were I still 20, at my age I prefer to sleep at night. I had anticipated that there might be some champagne, or SOMETHING to congratulate us. This was not the case. When we woke in the morning, instead of a glorious mountain view, we looked out on train tracks, cinders, a parking lot, a bus stop, the highway (and all of it's headlights at night), and all the rooftop air conditioning stacks of the condo units surrounding the hotel. Not at all what one might hope for in a "Suite" room. We saw the view out of the other side of the hotel, and it looked like SWITZERLAND! Tall peaks, mountain valleys, running river, PERFECT! If I could just rate the hotel as an empty building, it has a wonderful feeling, beautiful to look at. The art and architecture is stunning. It's just that I felt that there were too many guests for the staff to care about any one guest in particular. I felt just one of the masses and not a special guest on my one and only honeymoon. I want to feel like I am at least recognized. I could have been anyone with a working knowledge of the hotel and traipsed right in off the street for all the front desk knew. All I would have had to do was smile and nod, and I could have been breaking into rooms in just a few minutes. I felt more greeted by a guy washing windows at 5am than I did by the guest services. Calling down to the desk was like calling for customer service at Cricket.. God only knew who I would get, and if they could help me at all, or would they yet again, tell me to call back. I got good service once, and iffy the rest. There is also the matter of a $22.48 charge per day that is NOT part of the room rate, and the fact that the ONLY option for parking is $30 for self-park, or $20 for valet! This is outrageous! Give someone another option? I guess that for what was spent, the room was beautiful and everything else was just meh. From the trucker hotel view to the lack of attention of our celebration it just was NOT the memory I want to carry with me of my honeymoon. We certainly will have no plans of ever returning.

    I have uploaded 2 pictures... one is the view out of OUR window, the other the view from the other side...

    What It Would Take to Resolve This

    I have no idea how one can replace the time we COULD have had with the one we actually did...

    Support This…
  3. Richard Scott Taylor    Crowdtilt 6030 E. Mockingbird Ln; 2nd Floor Dallas, Texas 75206 United States May 22 2011 via website

    What Happened

    http://ctilt.it/cnr (Please look at our campaign!)

    This is our personal campaign to fund our wedding reception. I won't dramatize you with the details of the misfortunes that caused us the need to use a resource like crowdtilt in this manner but it is working, and I couldn't wait to share it with all my influencers here on GRI.PE! If any of you reading this happen to donate to ours or any of the other campaigns then great! If you see what an obviously awesome idea Crowdtilt is and use it for your OWN campaign then GREAT!!

    Regardless, I could not be more thankful to the staff who worked over a day and dealt with many texts on personal time to get the details of ours correct and online. We now have the tiniest amount of breathing room and the thought that our guests will have food and drink!

    I Spoke With

    James and Kyle

    How They Earned My Cheer

    The website they have designed helped us to provide a reception to the guests at my wedding!

    Support This…
  4. Richard Scott Taylor    Biker Jim's Restaurant 2148 Larimer St Denver, Colorado 80205 USA May 17 2011 via website

    What Happened

    Jim Pittenger is a great man, with awesome food, and now a restaurant to add to his carts. This man makes his sausages by hand, from hand trimmed and cut meat. They are lovingly smoked and cured, and then served to a well-knowing and adoring fan base from all walks of life. It is hard to make enemies with free grilled onions and hot cream cheese!

    My CHEER today is to the staff of the Larimer St location. My fiancée and I, along with a group of others were meeting there for dinner before a baseball game. We left the establishment and walked less than 5 feet when she fell over a service box secured to the sidewalk in front of a construction site. Not the type of thing you would expect to be there, and because of the crowd, was obscured by bodies. She scraped all the skin off her knee and bruised it quite badly. The staff saw what happened and rushed to our aid. One brought ice and the other offered water and support. They really were kind in tending to our trauma from this unexpected block on the sidewalk.

    I Spoke With

    Brian, and another...

    How They Earned My Cheer

    Excellent and exemplary customer service

    Support This…
  5. Richard Scott Taylor    Al's Formal Wear 201 Steele St. #1B Denver, CO United States Mar 16 2011 via website

    What Happened

    I suspected it wasn't going to go well when after walking into a seemingly empty store, a woman still finishing a face full of food comes out from the back. Although it is 11:30, I don't really want to go into a tuxedo shop and smell food, or see you chewing your food like it were a lump of cud.

    I am with my fiancee and my soon-to-be step daughter. I tell you we are getting married, and would like to match a color with a shade from David's Bridal.

    This is my first time in a tuxedo rental store. I OWN a tux, have purchaced 2 in my life, plus plenty of suits. I had no idea that all rentals come from one warehouse that ALL shops share. You did not tell me, nor did you give me a chance to ask.

    I said I was "Here to try on tuxedos". Doesn't seem at all unreasonable to me. Brides do it. I do it if I am BUYING... How was I to know?

    You said "Well, you can't do that." "You have to register all your groomsmen with us, and once we have sizes, we can get UP TO TWO samples for you..."

    "Can't I just try on something? See how it looks?"

    "NO, Sir. WE don't work like that. Until you register ALL your Groomsmen with us..."

    "Yeah, I got that the first time."

    At this moment, a manager comes from the back to see what is happening. (Wait, if YOU were here, why did you let this underling greet me with a mouth full of gristle? Not impressed with the customer service at all..) But you didn't save this trainwreck at all... didn't even lift a finger to help either of us. Great job managing. Go back into the 'stockroom' and return to twittering.

    I eventually learn from the patient guidance of the owner of http://www.yelp.com/bi... that this is how all rentals work. The owner was gracious and took the time to make sure we understood how it works, and what to expect. El Guapo is a locally owned company, and not the same chain that bought up Mr Neat's. (Another locally-owned company until they were bought out by Al's) Goodbye obnoxious parking in Cherry Creek North, and hello easy-peasy parking on 38th. Goodbye 'Creeker' 'tude, which I promise you I can live without, and hello west-side old-school graciousness and service which I embrace. Guess who got my business? I hope that Al's either treats YOU better, or that El Guapo gets your business as well.

    I Spoke With

    No one

    What It Would Take to Resolve This

    Do a better job at customer service in the future.

    Support This…
  6. Richard Scott Taylor    King Soopers 124 4600 Leetsdale Drive Glendale, CO USA Nov 24 2010 via website

    What Happened

    Best looking grocery store I've seen in some time! The deli had items that looked fresh and delicious. The seafood was amazingly fresh, with lots of selection. They have an in-store liquor store that is far superior to many 'boutique' stores in the area.

    Instead of scraping and building, King Soopers decided to go with an existing structure. The building chosen was renovated and restored after sitting vacant for years. A nice addition to the community, and an eyesore eliminated!

    Congratulations!

    I Spoke With

    Several dept heads

    How They Earned My Cheer

    excellent products, great attitudes, and a beautiful new store to shop in.

    Support This…
  7. Richard Scott Taylor    Ceramics In the City 1912 Pearl St Denver, CO United States Nov 11 2010 via website

    What Happened

    I took two 'tweens in on a Sunday for some art time.The staff was INCREDIBLE! They took all the time nec for these opposite and picky girls to get started fusing glass. The trivets we made are beautiful, and will make great gifts for the Gramms. Even I had a blast, and I'm not an artistic kind of guy, LOL! I would suggest this as a perfect bad-weather day activity for anyone, but esp the 10-90 crowd...

    I Spoke With

    Angel

    How They Earned My Cheer

    SUPER cust serv, awesome at engaging young folks, easy and comfortable enough to make this activity relaxing and creative. Go as soon as you can!

    Support This…
  8. Recent Cheers & Gripes
  9. Ellis Mechallen  vs.  Susan Apartments 221 Susan Ln Rochester, NY 14616 USA May 17 2014 via iPad

    What Happened

    This apartment complex has a tyrannical property manager named Linda Lieberman. She was constantly pushing letters under my door, phone calls for the slightest infraction and knocking on my door to accuse me of not picking up my dog's feces. After complaining to her boss the National Property Manager Associates the only thing that changed was that she stopped harassing me with letters and popping by my apartment.

    I have noticed this behavior towards me and I believe it is not only because I am disabled but because I am African American. Now after 5 years they have refused to renew my lease without a reason. I know it is because my daughter witnessed the harassment and her treatment of me and demanded it stop. So in retaliation they have decided to terminate my lease and if you saw how old and moldy these apartments are, I think leaving would be best for my health but it should be MY choice-not because I am disabled or because of my color.

    My daughter is visiting me temporarily but decided to stay after I had several trips to the ER and because she has a dog they sent threatening letters and refused to make an exception even though I pay a separate pet fee. Yet, just across the way a woman I know has 2 small dogs and has received no threatening letters and is not being evicted. Perhaps because she is not African American?

    Please pass this letter on and I hope in the very least Linda Lieberman is dismissed but more importantly DO NOT move here. It is a waste of your money, too small, moldy, they change the rules whenever it suits them and the prices rise every year.

    I Spoke With

    Linda Lieberman & NPMA

    Support This…
  10. Ellis Mechallen  vs.  Susan Apartments 221 Susan Ln Rochester, NY 14616 USA May 17 2014 via iPad

    What Happened

    This apartment complex has a tyrannical property manager named Linda Lieberman. She was constantly pushing letters under my door, phone calls for the slightest infraction and knocking on my door to accuse me of not picking up my dog's feces. After complaining to her boss the National Property Manager Associates the only thing that changed was that she stopped harassing me with letters and popping by my apartment.

    I have noticed this behavior towards me and I believe it is not only because I am disabled but because I am African American. Now after 5 years they have refused to renew my lease without a reason. I know it is because my daughter witnessed the harassment and her treatment of me and demanded it stop. So in retaliation they have decided to terminate my lease and if you saw how old and moldy these apartments are, I think leaving would be best for my health but it should be MY choice-not because I am disabled or because of my color.

    My daughter is visiting me temporarily but decided to stay after I had several trips to the ER and because she has a dog they sent threatening letters and refused to make an exception even though I pay a separate pet fee. Yet, just across the way a woman I know has 2 small dogs and has received no threatening letters and is not being evicted. Perhaps because she is not African American?

    Please pass this letter on and I hope in the very least Linda Lieberman is dismissed but more importantly DO NOT move here. It is a waste of your money, too small, moldy, they change the rules whenever it suits them and the prices rise every year.

    I Spoke With

    Linda Lieberman & NPMA

    Support This…
  11. Amber Jones  vs.  American Airlines Dallas, Texas May 13 2014 via website

    What Happened

    This past weekend I was travelling from Memphis to Gatwick via Dallas and Tampa for an international judo competition that I had been planning for months. My first flight to Dallas was cancelled due to some storms which then threw my entire trip into a whirlwind of a mess. The rebook lines were very long so I called the customer service line. They said the best they could do to get me to my tournament on time was to fly me into Heathrow. Well that was all great except it was going to cost me almost $50 and an extra couple of hours to take the bus from heathrow to gatwick. The man on the phone didn't seem to care and said it was either that or they could get me to gatwick the following day, which would make me miss my compeition, or they could refund my trip, but I had already paid for the hotel and registration fees and trained for months. I tried to find out several times if they would give me a voucher to finish out the trip I had paid for to gatwick, but everyone I talked to said basically too bad. I work 2 jobs and am trying very hard to represent the USA in international Judo competitions. These are very expensive and I had not budgeted for the extra $50 it was going to take to get to gatwick (since I had already paid to go there). This has become more or less the principal of the fact that this airline has horrible customer service and this is not the first time I have had problems with American. I usually try to avoid them, but since their merger with US Airways I had hopes that they were better. There is a reason they are ranked so low against other airlines and United is so much higher in regards to service. They cannot guarantee they will even get you to your final destination when things go wrong. I understand also that they have no control over the weather, but they do have control over contingency planning!

    What It Would Take to Resolve This

    They could have gotten me to my final destination like what I had paid for. Since that didn't happen I would appreciate the reimbursement for my bus fare to finish out the trip.

    Support This…
  12. Marcia Kearl Johnson  vs.  ElkValley Criminals Elkford, BC Canada Apr 22 2014 via website

    What Happened

    Someone raided our BC shop and stole a huge load of wire! If you see anyone with wire that is about 4 inches wide... Please call the police! Since it is so big, it will not be able to be recycled by the thief because the recyclers will know it was stolen! If times are that tough.. Talking to us about getting a job would have worked out better for you because you must be strong, and a hard worker because what you took must have taken some muscles... However you completely wasted your time since you won't be able to sell what you stole!!!!

    We use the money that we get from recycling to pay for our staff Christmas Party, staff Camping Trip, staff Golf Tourney, staff Ski Trip ... Staff Breakfasts and Staff BBQ's.

    Please call 250.425.5464 or the police if you know anything about this crime!

    I Spoke With

    The Police

    What It Would Take to Resolve This

    Bring back the wire and stop stealing!

    Support This…
  13. David Reiss  vs.  Gleen Car Wash 6500 Tower Dr., Apt. 203 Alexandria, VA 22306 USA Apr 7 2014 via website

    What Happened

    I booked an appointment for 9:00am this past Sat. I got an e-mail a week and a half earlier that they received the booking. But they never showed and I got no call or e-mail. I tried calling them but the phone goes to a Google phone # and voice mail. Left a message and no call back. Sent e-mail and no response. So i spent a beautiful Saturday morning just waiting for these guys to show up....they never did. Based on that, I can only suggest that you avoid Gleen and don't give folks so irresponsible your credit card info. A big fat ZERO. Don't waste your time.

    I Spoke With

    No one....they never called back after I left a voice mail and never returned my e-mail.

    What It Would Take to Resolve This

    They were supposed to wash my car....now they can wash and wax my car and my wife's car and apologize for wasting my time.

    Support This…
  14. Gobi M. Rahimi  vs.  Avon Truck, Van & car rentals 7080 Santa Monica Blvd Los Angeles, California 90038 Los Angeles Feb 26 2014 via website

    What Happened

    I rented a car for a week from Avon. I got a flat tire on the last day of a commercial shoot i was on, and called in to see if they had road side assistance. The guy I spoke with said no, so after a 12 hour shoot in Downtown LA, I pulled over into a parking lot and changed the tire with the spare. The next day I took the car in to return it. The guy at the counter said "Sir I can't close this out because the manager is going to have to look at the damage and then they will be able to close it out" I said, "I got a flat tire". He said "I know but this is our policy". Something already felt fishy about how their "Policy" was shaping up to be. I turned the car in on the 16th of February. I called the 17th to get clarity on the situation and the person who talked with me said they would take my phone number and name and would have someone call me immediately. I didn't get any calls for a week. I called back and was told that someone is calling me. I finally called again yesterday (the 25th) and finally got a lady on the phone who told me to hold on for a few minutes. She then said the manager had decided that the tire had been damaged by me, and that I must have hit a curb and that I would have to replace the tire and pay for an alignment if necessary. The total came to $250+. I told the lady that i never hit a curb or anything and that I would like to see the tire asap. She said the tire had been destroyed, but she would send me some photos of the tire. I told her I am not going to pay for a flat tire and that she should be thankful that i'm not taking action against them for giving me a car with a faulty tire.

    I Spoke With

    a few people, next time i'm taking names

    What It Would Take to Resolve This

    They can not come at me with this BS charge.

    Support This…
  15. Marisa Tragodara Marritt  vs.  Villa Romana Ristorante Italiano 731 Irving Street San Francisco, CA United States Feb 25 2014 via website

    What Happened

    DO NOT EAT HERE!!!!!! GOT FOOD POISONING EATING HERE ON 2/15/14. WHEN WE TRIED TO SEND THE FOOD BACK BECAUSE IT TASTED FUNNY WE WERE TOLD " TOO BAD" BY THE WAITRESS.

    TRIED TO RESOLVE ISSUE BY ASKING FOR MY $ BACK FROM THE OWNER WITH NO RESOLVE. THEY SAY THEY HAVE CERTIFICATES OF EXCELLENCE.......DOES NOT MEAN ANYTHING IF CUSTOMERS GET SICK AFTER CONSUMING THEIR FOOD!!!!!!! AND MANAGEMENT IS THE MOST UNFORGIVING TO THEIR PATRONS!!!

    DO NOT EAT HERE!!!!

    I Spoke With

    Antonio Accardo

    What It Would Take to Resolve This

    Refund my $70.43 spent on meal & apology.

    Support This…
  16. Monica Valiton  vs.  FedEx Express Ship Center 11 Corporate Drive Keene, NH United States Feb 23 2014 via website

    What Happened

    FED EX HAS HAD MORE THAN AMBLE TIME TO DELIVER A PACKAGE. ORDER WENT OUT ON 2/11/14, TODAY IS 2/23/14. THEY WERE IN TOWN ON FRIDAY 2/23/14, BUT ATTEMPTED TO DELIVER PACKAGE AT WRONG LOCATION ( SO THEY SAY) YESTERDAY ANOTHER FED EX TRUCK WAS SPOTTED IN TOWN, AFTER I PULLED THEM OVER TO SEE IF MY PACKAGE WAS ON TRUCK, HE SAID NO, ITS ON ANOTHER TRUCK IN TOWN. I WAITED ALL DAY, STILL NO DELIVERY. I JUST SPOKE TO A FED EX REP ON PHONE. HE SAID HE DID NOT KNOW WHAT HAPPENED YESTERDAY, BUT THE NEXT DELIVERY DAY WOULD BE TUESDAY! I AM SOOO "FED UP " W "FED EX"

    I Spoke With

    FED EX

    What It Would Take to Resolve This

    DELIVER MY PACKAGE ASAP, I NEEDED IT FOR THIS WEEKEND, THUS THE REASON I ORDERED IT 2 WEEKS AGO TO MAKE CERTAIN I WOULD HAVE IT IN PLENTY OF TIME !

    Support This…
  17. Faceup Faceup  vs.  Samsung Design America 735 Battery Street San Francisco, CA United States Feb 20 2014 via Android

    What Happened

    I naught a TV and it was broken

    I Spoke With

    no one

    What It Would Take to Resolve This

    Ship a new tv

    Support This…
  18. Rick Van Clief  vs.  greekgear.com No Business Address Available Feb 19 2014 via website

    What Happened

    On February 12 I ordered a tote bag or my niece on this site for her birthday. As I was already paying for shipping, I decided to order several smaller items also. I received a confirmation of my order and yet when it arrived on 2/18, all the items were in the package except the tote bag which was the original reason for my order. On the packing slip it says "discontinued". If they had told me that when I placed the original order, I would have cancelled it as the same tote bag was available on another site. I even find it more incomprehensible that the items is still appearing on their site as "In Stock"

    I Spoke With

    sent emails to customer service with no response.

    Support This…
  19. John Taylor  vs.  Best Buy 180 Donahue Street Marin City, CA United States Feb 8 2014 via iPhone

    What Happened

    I bought a pc at best buy after about 30 days the battery completely died ( couldn't be recharged). i took computer in an their response was, sorry we only have 15 day return or replace policy. best we can do is send in your computer to mfgr and they can replace battery, but youll be without a computer for 2 weeks LOL. AWFUL customer experience. Ive probably spent ~2k a year at best buy over last 7-8 years and this is how a loyal customer gets treated. I now go out of my way when i have electronic and appliance needs to shop elsewhere AND i make sure to let others know what a terrible experience i had. Congrats best buy smart business, you saved a few bucks by not standing behind the defective computer you sold me and youve lost a lifetime customers and added a consumer who will be sure to tell others not to shop at best buy.

    What It Would Take to Resolve This

    Replace my battery without my having to send my computer in and without my being without a computer for week(s).

    Support This…
  20. Ed Razzano  vs.  Time Warner Cable 2554 Broadway New York, NY United States Feb 1 2014 via iPhone

    What Happened

    Really, 1 hour and 41 minute wait ?! Clearly you need a larger or another office in Manhattan!

    I Spoke With

    Phone Agent

    What It Would Take to Resolve This

    Have a larger or another office with more agents.

    Support This…
  21. Ross Whiteford  vs.  Virgin Mobile Head Office 720 King Street West Canada, ON Canada Jan 30 2014 via website

    What Happened

    I am currently with Virgin Mobile Canada on a month-to-moth rolling contract, paying approximately $60.month + tax for the last two years.

    I recently bought a new, unlocked Moto X and need a nano SIM in order for it to work with my existing Virgin Mobile phone plan. The salesperson at the Eaton Centre store advised me that this would cost $5 + tax.

    Why should I pay Virgin Mobile and additional $5 for a SIM card? I already pay more than enough for basic services. What's more, the original SIM I got when i brought my old, unlocked, phone to Virgin was free - why then am I paying for the exact same SIM chip on a smaller form-factor?

    I will be investigating whether Rogers and Telus charge customers for SIM cards and will seriously consider cancelling my Virgin Mobile contract.

    I Spoke With

    Salesperson at Eaton Centre, Toronto, booth

    What It Would Take to Resolve This

    A free SIM/refund for the $5.65 I will have to pay instore

    Support This…
  22. Mary Huth  vs.  US Post Office 7610 Beverly Boulevard Los Angeles, CA United States Jan 28 2014 via website

    What Happened

    Massive fail. Expecting package of new prescription glasses from Coastal. Received notification from USPS that a notice was left at my door last night, 1/27. No notice left anywhere. So could not reschedule delivery. Spent one hour on hold with USPS and rep told me to pick up package at post office. Waited in line at post office at 7610 Beverly, REALLY rude postal person told me that it was NOT there and to just wait around for it to maybe be redelivered. No way to track where my package is now. Tons of wasted time and 0 result, 0 customer service.

    I Spoke With

    Rude woman at post office

    What It Would Take to Resolve This

    Get my package to my front door or get me a real ETA.

    Support This…
  23. Louise F. Cerrato    Prahy Cosmetics SARL 313 Rue du Mont-Blanc Beaurainville, Nord-Pas-de-Calais France Jan 20 2014 via website

    What Happened

    I am a big fan of this brand!

    I am starting this Cheer so that others will follow !

    Support This…
  24. Morton Wright    KNBC Local News: Hensel Bruce MD 3000 West Alameda Avenue Burbank, CA United States Jan 20 2014 via website

    What Happened

    Like him.

    knbc did a lousy reporting job tonight. They warned about the flu and necessity of getting shots. Then showed a photo of a couple that didn't, ostensibly one or both died. They didn't say which!

    Support This…
  25. Gobi M. Rahimi    Dvorana Gripe Split Split, Split-Dalmatia County Croatia Jan 15 2014 via website

    What Happened

    I'm going through a California Covered insurance nightmare for my son. I'm having to change his plan in the 12 hour and get an application in today, so he can hopefully have insurance on the 1st of Feb. In the application process they have asked for a SS# which he doesn't have yet. I went online to see if there is an online SS option. CHKCARDEASY-FILE.ORG comes up as an option under "Social Security Card - online SSN Application Assistance" I know just the title should have been a red flag. I went through and each page I filled out seemed legit. Finally when they direct you to a pay page they have normal delivery (for $38) and an "instant Processing" for an extra $8. So I figured great. Instant SS# here we go. I paid and what I ended up with was a completed one page application for a SS#, that I have to take to the SS office.

    I Spoke With

    I haven't been able to get thru to anyone yet.

    What It Would Take to Resolve This

    refund my money.

    Support This…
  26. Mark Flegg    McElroy's Automotive Services 30863 West 10 Mile Road Farmington Hills, MI United States Jan 11 2014 via website

    What Happened

    These guys always do a great job, and they don't overcharge. I've been taking my cars here for several years, and they have been very good to me.

    Support This…
  27. RG  vs.  Sprint Store 255 East Basse Road #1524 San Antonio, TX United States Jan 7 2014 via website

    What Happened

    this is the 3rd samsung 3 that has turned out defective. i went to this store and they ordered a refurbished phone that took a week. when i went to pick this one up, they took almost an hour to activate and program it. I am again having the same problems with defective samsung II phone. They said that they are turning out defective due to software issue. I am a VERY disatified Sprint customer

    I Spoke With

    customer rep

    What It Would Take to Resolve This

    I dont want another samsung II. I want a different phone.

    Support This…
  28. Alex Laz  vs.  MetroPCS 1675 West 49th Street Hialeah, FL United States Jan 5 2014 via website

    What Happened

    To see all the negative comments on Facebook, and Twitter and gri.pe too, does my heart good. Let me tell you my little story...my white Samsung Galaxy S4 that I paid $549 has now taken it upon itself to take whatever phone calls it wants...in other words, sometimes they come in, other times they don't.

    So, I miss a call for a job offer on Dec 22...and I go to my visual vmail and see the call, I apologize to the lady and we talk about the job. But now I am paranoid and I am telling ppl to call me to see if my phone is working. I out of 5 calls come in. So, I call MPCS Cust Serv and proceed to get the worst CS Agt in their region, and explain the problem...the hang up on me when I ask to speak to the supervisor. Have to call back, must have been her cousin, hang up. And after about 5 agents and having to explain the same thing to 5 agents, which takes about 15-20 mins each time (do the math, 5 agts time 20 mins is 1 hour and 20 mins) I am told to take out the battery and SIM card and wait 30 mins and then call back. I do that have to call another agent, explain all of that again to them, she tells me to do the batt & SIM card thing and I ask her "Maria, do you not have my acct up?" She answers "Yes" and I say, "well can you READ what I have done ALREADY!?" she then places me on hold and surprise!! The call is lost!!! So guess what? I had to call back another 2 times, before I got a supervisor (are you still doing the math 20 times 3 agents =60 mins plus the supervisor...that is not counting hold time for calls to be answered and the transfer to supv hold time) and he tells me that all he can do is open a trouble ticket and that the engineers will fix the line which takes 5 business days & someone would text me. At that pt., I had given up and told him to do it.

    So today, I find it strange that I have gotten no calls especially from the job lady, and I have no missed calls from her. No texts from the engineers abt my line being fixed. So I call my ph and its strange, my phone now takes like around 8 secs from a LAN line before my phone starts ringing on the LAN line phone itself. It rings…I go through my phone to Visual Vmail and there it is a vmail on Thurs, Jan 2 from the job offer lady. It’s Sat Jan 4. So I call and now I am livid. Get Roy, and after a hang up. Get Eddie, and after story avhang up. Get Zara, finally get to a supervisor named Jose Opr #8735, I am on the phone with him for about an hour and he tell me that I have to take out the SIM Card, wait 2 HOURS, replace everything then call them back. REALLY!? REALLY!? I already did that and it was to no avail. He then tells me it was 30mins and I answer cause that is what I was told. He told me I should have waited 2 Hrs and I ask then what? He says we reset the phone, and I said that has been done and I ask what if that doesn’t work. We open ANOTHER TICKET! WHAT!????? And let me guess, I asked…I have to wait 5 business days. And he said YES!!! That is ridiculous and I asked what about after, then if it doesn’t work, you have to go to the store and the techs there will reset the phone…by let my guess, taking out the SIM Card, battery, etc. When I started complaining….He hangs up.

    So I am now, redoing the reset and I am on hour 1 of 2. I am incensed because I PAID my bill just today!! I just got this phone this past Sept 2013 and it is having problems ALL READY!? This is all since the update! I cannot be scared that I am missing calls and call people all day and ask them to call me back to check if it is accepting calls. I pay $65 a month, and worry if I am getting calls or not. I paid $549 for that phone, as well. Metro PCS is ridiculous when it comes to customer service. I thought with the whole T-Mobile thing, the service and customer service would have gotten better. I would NEVER recommend this company to anyone. This whole situation is ridiculous and I may have even lost a job offer.

    UPDATE 01/07/2014: STILL no resolution spoke to a man 2 days ago that said that corporate would contact me the next day and here I am with NO phone and no one has contacted me AT ALL. I private messaged THAT man and have not heard back from him either. Customer Service at MetroPCS is awful! Proof positive! All the proof you need...Since Dec 23 and with intermittent service...Beware! Keep in mind I only had the phone for 3 months!

    I Spoke With

    Several different customer service agents @ 1-888-8metro-8

    What It Would Take to Resolve This

    I would like my month comped, a new phone (not refurbished) since it is phone that is less than 3 months old, same make and model. The phone is accepting phone calls when it wants, which means I do not know when I am missing calls ever. So a new one is the only solution and I cannot be without my phone while they fix it.

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