Your Gripe card puts the power of your network and memberships at your fingertips, so you can quickly show it to whoever you are speaking with.
Word-of-mouth is powerful and the Gripe card lets you carry yours in your pocket.
What you want is to load your Gripe card with the place name and the person who can or should have helped you with your problem.
The idea here is not so much confrontation, as explanation of what Gripe is and how it can help (cheer) or hurt (gripe) the manager's reputation and their business, depending on how they handle your problem. Of course, if you don‘t want to talk to anyone, you can proceed directly to step 5.
Then let ’em know that it’s up to them, and as simple as pushing the gripe or cheer button for you!
Because problems arise, and showing your Gripe card and word-of-mouth power (or womp! as we like to say) is a great way to get problems resolved on the spot!
It is your ability to get your gripe or cheer heard by many people, starting with your friends and followers on Facebook and Twitter, and spreading from there to those you influence through them. Give Gripe a try and trust us... You are more powerful than you think!
Reach is the number of friends and followers you have on Facebook and Twitter.
Influence is the number of people you can influence through your friends and followers (i.e. their friends and followers on Facebook and Twitter).
Reach and Influence is the total number that shows your womp!
You don't have to. Instead just go ahead and file a gripe (or cheer) and we'll take it from there, posting it on Facebook and Twitter so it starts spreading, and contacting the merchant on your behalf to make them aware that there is a problem.
We make a concerted effort to obtain a contact e-mail address and to send the merchant a copy of every gripe. After all, our goal is to get every single gripe heard and resolved!
Every gripe is a dynamic web page that keeps spreading and becoming more and more powerful. In addition, we will send a copy to the company on your behalf. So you get the best of both worlds!
Absolutely! Every gripe's web address is permanent.
Gripe uses your real name from Facebook and your main account from twitter as log-in. Who would send a fake gripe to all their friends and followers?
And, even if someone creates a fake account just to submit gripes, their message will not reach anyone's ears, because fake accounts have no friends or followers.
Yes. The only fee we charge today is a one-time nominal fee to merchants wanting to claim their account on Gripe. This is so we can verify their identity and prevent fraudulent claiming of merchant accounts.