Greg Scott started a gripe about Expedia Inc.

This gripe is influencing  566 people  thru 10 friends and followers

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Posted Aug 16 2012 via website

What Happened

I booked 2 air tickets for over $1500 via Expedia with AA for travel 8 days from now. No seat selection was offered, and I assumed it would be done automatically and that, if I were unhappy, I could call AA and have them changed. This is the policy I have followed for years with my work travel system and other booking agencies. I was told by AA I had no seat and they could not give me one with additional fees. Otherwise, I'd wait until checkin time (and of course get a middle seat, which is not ideal for a big guy like me). A

I Spoke With

AA rep and then Expedia rep

What It Would Take to Resolve This

They both said I was out of luck. No change possible "because Expedia is paid a fee by AA and AA won't make any seat changes for them." I will cancel my flight and not use Expedia again. AA will only be used as a last resort, even if I have to pay more for other airlines.

  1. Kim commented on this

    I contacted Expedia Inc. @expedia and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)

    Aug 17 2012
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Expedia Inc.

333 108th Ave., NE Bellevue, WA 98004 USA

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