Risa Steward started a gripe about Verizon Wireless

This gripe is influencing  12,707 people  thru 97 friends and followers

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Posted Jul 30 2012 via website

What Happened

I was lied to by Verizon Wireless. All they try to do is sell you expensive electronic items when you keep telling them; you're on a budget and your spouse has been out of work. I added my husband to my account and I needed to know what it would be per month as we got a very high bill. You keep telling them that you can't afford this or that and they don't listen; they just keeping ignoring you and then you get a bill that you can't possibly pay. I plan on leaving them as my plan is up very soon and I'm counting down the days. Yah!!! I was told that that large bill wouldn't be very much. I was told w/taxes that our bill for two phones would be 129.00 but we got a bill for almost $160.00. In the mean time my dad has Verizon and has his home phone, cell phone, computer and television all for $156.00. . . can you please tell me how two cell phones can be this price? We barely text and do you know they just don't prorate they hand you out to dry when it comes to billing. They call you to say, "you're close to going over" you change your plan and it would have been cheaper to pay the overage charges. Because they charge you what it would cost if you had the plan from the beginning of the month. It's rediculous; however, they don't tell you this. I'm really frustrated w/Verizon and I want people to know what they are doing to the consumer. They are ripping some people off. I guess we have to pay for the states that have great deals. My husband and I don't go over our minutes; there was an issue when I added him to my account for billing and we went over because again, Verizon mislead us as usual. This should be reported to the FCC as well. They are really ripping people off. I was told that it would be one price and then get a bill for a different price.

I Spoke With

I have spoken to different people and get the same answers. . .nothing.

What It Would Take to Resolve This

They should credit my account because they lied to us. One person that I spoke w/even crunched numbers for us and told us what it would be w/taxes. Then we get a different amount on our bill. She spoke w/me and my husband. They just want to keep sticking it to us. They charge so much to pay for these people to answer our questions; when they can't.

  1. Kim commented on this

    I contacted Verizon Wireless @verizonsupport and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)

    Aug 1 2012
  2. Risa Steward commented on this

    Of course not, every time someone calls, it's someone different and today someone from Plantation, Verizon called to sell me a phone. I have been emailed by 20 different different people; never an office manager. This is why they charge so much; they hire too many different people but never anyone competant. Not sure what's worse, a cell phone company that you can never get any one or one that you get someone but they are incompetant. Verizon should be able to tell you what you're bill is going to be but they lie to keep you. My plan is up shortly; so I will be looking into a different provider; however, I do not want another cell phone plan.

    Aug 7 2012
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