This resolved gripe is influencing 26,069 people thru 199 friends and followers
Had a reservation today. It was for 12 pm. Granted I was late and came in at 2 pm but when I got there they already gave the car to somebody else. They didn't say on the reservation email that I needed to be there within an hour. Other rental cars like enterprise would give you a courtesy call if you're late. Or they would offer you another car for the same price even if it's bigger. Yes, I should've gone to Enterprise but somebody else made the reservation for me.
The lady behind the counter tried to explain that it's like a hotel. Really? I have checked in at hotels where I arrived at midnight and they haven't given the room away.
Apology and complimentary rental.
Honestly, what they did was fair...Jul 31 2012
Budget contacted me and gave me an apology. All I asked was they do some improvement regarding their customer service policies.
@ Tim: Are you from a rental company?Jul 31 2012