Budget Rent A Car has resolved this gripe by Ron Zamora

This resolved gripe is influencing  26,069 people  thru 199 friends and followers

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Posted Jul 28 2012 via Android

What Happened

Had a reservation today. It was for 12 pm. Granted I was late and came in at 2 pm but when I got there they already gave the car to somebody else. They didn't say on the reservation email that I needed to be there within an hour. Other rental cars like enterprise would give you a courtesy call if you're late. Or they would offer you another car for the same price even if it's bigger. Yes, I should've gone to Enterprise but somebody else made the reservation for me.

The lady behind the counter tried to explain that it's like a hotel. Really? I have checked in at hotels where I arrived at midnight and they haven't given the room away.

What It Would Take to Resolve This

Apology and complimentary rental.

  1. Tim Boscoe commented on this

    Honestly, what they did was fair...

    Jul 31 2012
  2. Ron Zamora commented on this

    Budget contacted me and gave me an apology. All I asked was they do some improvement regarding their customer service policies.

    @ Tim: Are you from a rental company?

    Jul 31 2012
  3. Ron Zamora marked this as resolved Jul 31 2012
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