On July 20th, 2012, I ordered the Icy Hot Extra Strength product as shown in the link below. Instead, I received the Icy Hot Balm.

I wanted the EXACT product shown in the picture on this link:

http://www.drugsupplystore.com/servlet/the-8354/ICY-HOT-EXTRA-STRENGTH/Detail?category=Over+Counter+Medicine%3APain+Relief%3AIcy+Hot

but instead I received this one:

http://www.overstockdrugstore.com/product_images/r/041167008799.jpg .

Their picture MISLEAD me into purchasing the wrong product.

I tried to email them, but they never replied. So I tried using their live helpline on their website. The lady I talked to (Angie), told me that it was still the same product, just different labels. But I know the ingredients are slightly different and the regular version performed better than the one they sent me. She also told me that since the products are considered the "same", they won't pay for the return shipping. After a while, she just hung up on me.