Sephora has resolved this gripe by Marci Schwartz Levitt

This resolved gripe is influencing  7,729 people  thru 59 friends and followers

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Posted Jul 5 2012 via website

What Happened

Client #02820071376809

I visted the Rooservelt Field store on July 5th. I asked for assistance from a sales associate who was talking to another sales associate. She walked away from me and said she would be back. She never came back. Walked around the entire store until I found another sales associate who assisted me. ALSO when I was paying for my order I asked about my Birthday Promotion that received in the mail ( Fresh Sugar lip treatment) . I was told rudely that it was not in the system !!! My birthday is July 13th !!! I considered cancelling my order then and there but I had already wasted 30 minutes of my time. I plan on unsubscribing from Sephora email and never shopping there again !!!!!!! I also will never use my Beauty insider card because it is totally useless

I Spoke With

Left as soon as possible-horribly embarassed

What It Would Take to Resolve This

Value your customers !!

  1. Kim commented on this

    I contacted Sephora @sephora and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)

    Jul 6 2012
  2. Marci Schwartz Levitt commented on this

    Thanks Kim. I tried as well to contact Sephora. No response yet !!

    Jul 13 2012
  3. Marci Schwartz Levitt commented on this

    I have tried several times to reach the manager Emma but she has not returned any of my calls!!

    Jul 14 2012
  4. Marci Schwartz Levitt commented on this

    Spoke with manager Emma who apologized and provided free samples. Sometimes all it takes it communication :)

    Jul 1 2013
  5. Marci Schwartz Levitt marked this as resolved Jul 1 2013
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