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Marci Schwartz Levitt started a gripe about Sephora
This gripe is influencing 7,729 people thru 59 friends and followers
What Happened
Client #02820071376809
I visted the Rooservelt Field store on July 5th. I asked for assistance from a sales associate who was talking to another sales associate. She walked away from me and said she would be back. She never came back. Walked around the entire store until I found another sales associate who assisted me. ALSO when I was paying for my order I asked about my Birthday Promotion that received in the mail ( Fresh Sugar lip treatment) . I was told rudely that it was not in the system !!! My birthday is July 13th !!! I considered cancelling my order then and there but I had already wasted 30 minutes of my time. I plan on unsubscribing from Sephora email and never shopping there again !!!!!!! I also will never use my Beauty insider card because it is totally useless
I Spoke With
Left as soon as possible-horribly embarassed
What It Would Take to Resolve This
Value your customers !!
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Kim commented on this
I contacted Sephora @sephora and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)
Jul 6 2012 -
Marci Schwartz Levitt commented on this
Thanks Kim. I tried as well to contact Sephora. No response yet !!
Jul 13 2012 -
I have tried several times to reach the manager Emma but she has not returned any of my calls!!
Jul 14 2012 -
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