Peter Lawrence started a gripe about Seabourn Cruise Line Ltd

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Posted Jun 22 2012 via website

What Happened

My family of 4 booked months ago a Seabourn Cruise leaving 30 June. Two weeks ago we noted prices had been reduced and asked our Travel Agent if Seabourn would give us that reduction or a shipboard credit for the amount. After two weeks of back and forth Seabourn finally says the cruise is now full and they will offer us nothing. That was not the case when we first asked our agent. SHAME on Seabourn! In a similar case two years ago Crystal gave us a credit. Perhaps Seabourn does not wish our repeat business?

I Spoke With

Our Travel Agent

What It Would Take to Resolve This

If they really want our business they should give us a shipboard credit or a credit toward a future cruise!

  1. Kim commented on this

    I contacted Seabourn Cruise Line Ltd @seabourncruise and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)

    Jul 6 2012
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