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This was the 3rd Oreily location I had visited to have brake drums machined. The first 2 told me their machine was down, but this stores machine wasn't. I get here and am told that they have no one qualified to run the machine (at 4:00 on a Saturday afternoon, generally when working people are working on their car). I asked for the hassle for them to give me new drums to replace these. They refused, but called the store on Washtenaw and asked if someone would come over and do the job, they agreed that when the guy got off at 5 he would. I again asked for the hassle if they would do the job at a discounted price of free and they refused.
So here I sit, have wasted 4 hours so far, and the company isn't willing to provide any compensation for the hassle or headache.
They can refund the money of having the rotors turned and give me some type of monotary compensation for the wasted gas and time.
I contacted O'Reilly Auto Parts and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)Jul 18 2012
I talked to the DM and he apologized and was sending out a gift card in hopes I would give them another try.Jul 27 2012