Verizon has resolved this gripe by Ira Kantor

This resolved gripe is influencing  1,267,560 people  thru 5,036 friends and followers

Supported by:  Jeremy Gordon
Shared by:  Jeremy Gordon and 2 more:
  • Shared with 1,927 people, who influence 684,414 followers on Twitter by Jeremy Gordon
  • Shared with 589 people, who influence 684,414 followers on Twitter by Jeremy Gordon
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Posted Jun 20 2012 via iPhone

What Happened

On Tues., 6/19, I reported to Verizon that I had been without dial tone, on my home phone, for at least 24 hours. After following their test procedures, I disconnected all phones from their network and waited 10 minutes. Still no dial tone. Now I had to call them back to actually place the service call. I was told that they were ‘very busy’ and that no technician was available to address the problem until July 9th. After pleading for them to expedite the call they have informed me that the best they can do is July 2nd – 12 days without phone service!! This is an outrageous abuse of the consumer by a utility. I am seriously considering abandoning my land line altogether, or now that the cable companies are getting into the game, switching to Time Warner’s telephone service.

I Spoke With

Customer Service: Ms. Perez & Ms. Hood

What It Would Take to Resolve This

Dispatch a technician to fix the problem within 48 hours.

  1. Jeremy Gordon commented on this

    Unfortunately, this lack of customer service has become standard in this country. Companies just don't care about the people, they only care about the money. They don't act until they are forced into action.

    Jun 20 2012
  2. Kim commented on this

    I contacted Verizon @verizonsupport and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)

    Jun 20 2012
  3. Susan Van Olst commented on this

    i'd also call your congressman. this is an outrage, even tho lousy customer service is the new normal

    Jun 21 2012
  4. Ira Kantor commented on this

    I called NY Assemblyperson Deborah Glick (D-66th District) and lo & behold a Verizon technician showed up the next morning. The problem was in the Verizon network (of course) and was resolved within 2 hours. I am filing a formal complaint with the Public Service Commission. Reasonable response should not take an act of congress.

    Jun 24 2012
  5. Ira Kantor commented on this

    Only by the intervention by the office of Assemblyperson Deborah Glick (D-66th NY District).

    Jun 24 2012
  6. Ira Kantor marked this as resolved Jun 24 2012
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