Satie Shotha started a gripe about Mobilicity Fraser

This gripe is influencing  25,659 people  thru 197 friends and followers

Supported by:  Tim Boscoe
Shared by:  Satie Shotha and 7 more:
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  • Reshared on Twitter by Kaiaandme
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Posted Jun 5 2012 via website

What Happened

I signed up for a cell phone plan with mobilicity and I started having problems right away, dropped calls, no connection, people couldn't hear me while i was talking to them, phone would lock in the middle of the conversation. I took it to the store they fixed it and told me it was my fault i pressed a wrong button. I called the head office plenty of times they told me the same thing, they told me I am in the good reception area, I called today and the girl I was talking to said you are in the yellow reception area not green so you'll always have problems. Supervisor I spoke to said Sorry we lied, we won't reimburse any of your money since you were getting partial service and actually we are supposed to take money out of your account for the June/July and we'll send you a cheque in 6-8 weeks. They don't tell the stores which areas are GREEN zone and which ones are Yellow, they just sell without knowing.

I Spoke With

The Supervisor on duty at 10:30 PST on Tuesday June 5/2012

What It Would Take to Resolve This

I would like my money back for the phone I purchased from them and the 6 months I paid for that i didn't get the proper service.

  1. Kim commented on this

    I contacted Mobilicity Fraser and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)

    Jun 11 2012
  2. Satie Shotha commented on this

    No it hasn't, no one has contacted me yet.

    Jun 13 2012
  3. Satie Shotha commented on this

    Thank you very much Kim!

    Jun 13 2012
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