This gripe is influencing 99,499 people thru 692 friends and followers
Do not _ever_ use Midas in Santa Monica on 2nd street. I took my vehicle to them for a simple problem: over-heating. They called me less than 24 hours later saying it was ready to be picked up. I was charged over $600 without confirmation. I was on my way home in the car AND IT OVER-HEATED. They refused to pay towing costs when I called them from the side of the road. They also indicated that there will be more charges to fix the problem despite the fact that the problem shouldn't exist because I have already paid them to fix it and THEY DIDN'T DO THEIR JOB.
My Word-Of-Mouth Power is 11,528 people. What is yours? http://www.gri.pe/user/5818027?t
manager, corporate, mechanic
they didn't yet
I contacted Midas Santa Monica @midas and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)Jun 11 2012
We encourage Tawnya to reach out to us directly at our Santa Monica location. 310-395-9943 ..but this is the number to our 5th street location.
If this was a complaint received for a 2nd street location, perhaps it wasn't in Santa Monica?Jun 13 2012
It's not clear how to contact Tawnya, so we hope to hear back from you soon.Jun 13 2012
The owner of the franchise just called and stated that he would charge me 600 MORE dollars to fix the over-heating issue. I already paid 8oo dollars (300 for a motor mount and 500 for the over-heating issue that was never resolved). He also asked that I remove this gripe and stated 'social media doesn't bother me or affect my business at all, the only reason I am asking you to remove this is because corporate has asked me to". I should not have to pay any more money. If you are listening corporate, please call me at 325-374-5405 as I am not getting anywhere with the owner of the Midas franchise on 2nd street in Santa Monica.Jun 14 2012
It is on 5th street by the way - sorry for confusion......but we've had it up to our eyeballs in frustration with MIDAS in SANTA MONICA!!!!!!!!!!!!!!!!Jun 19 2012