I bought a stove from Lowes 6-10-12 and was set to have it delivered 6-16-12. Saturday came and I called and they told me we don't have you on the schedule. This was after placing me on hold and hanging up several times. I called back ask for the store manager. John gets on the phone basically said can't help best I can do is put you on the schedule for the next available date. When I told either get me my stove today or refund my money he hung up. I have email customer care called customer support and was told somebody would call. Still waiting on that call. Avoid Lowes at all cost. There just another big box store that could care less about its customers.