Weston FC has resolved this gripe by Joshua D Smith

This resolved gripe is influencing  81,094 people  thru 441 friends and followers

Supported by:  Bhavin KansagaraTim Boscoe
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Posted May 29 2012 via website

What Happened

My issue is with Weston FC's reaction to a complaint I placed on their FB page. Weston FC-uniformed children were in an R-Rated movie being rude and disruptive while the adults with them did nothing. I posted the following tweets and FB post. The FC post was deleted less than 12 hours after being posted.

The complaints went as followed:

Twitter Post 1: https://twitter.com/JDThyme/status/207298023754178561

"Thank you, @westonfc_ussda for allowing your players to ruin my movie-going experience in Beaverton today."

Twitter Post 2: https://twitter.com/JDThyme/status/207298979090804737

"I mean, nothing quite like a bunch of foul-mouthed, disruptive, disrespectful minors to make an R-rated movie great, huh @westonfc_ussda ?"

Twitter Post 3: https://twitter.com/JDThyme/status/207299771591966720

"You go in uniform, you represent the uniform. Might want to remind your coaches about that, @westonfc_ussda"

I then posted the following to their Facebook Page. It was deleted (and thus ignored -- there was no PM or DM to me trying to resolve the issue) within less than 12 hours:

"Weston FC apparently was represented in Beaverton, Oregon today -- assumedly something to do with the Nike campus here. Normally, I'm all for competitive sports, and the teamwork and camaraderie it espouses. Today, however, Weston FC left a local with a bit of a bitter taste in his mouth.

I've already tweeted about it (just check your mentions @westonfc_ussda), but thought I should make my statement here as well. Suited up and displaying your logo, a group of perhaps a dozen boys, accompanied by three adults, came into the theater I was in. I was there to watch Chernobyl Diaries -- an R-Rated Horror film.

I expect rambunctiousness from kids, but I also expect the adults with them to rein them in, especially when the others in the theater are clearly being disturbed by their disruptive, disrespectful actions.

Why is your company taking young children to see a zombie-ish horror flick, anyhow, when there are far better fare (Men in Black III, Avengers, Hunger Games) for younger kids to watch?

Why instead do I have to have my adult entertainment ruined by a bunch of foul-mouthed kids representing your organization? (hint: we are a very Mexican/Puerto-Rican community. Most of us know the swears just as well as they do).

As I said in my tweets: You go in uniform, you represent the uniform. Might want to remind your coaches about that."

So let's recap my issues:

- Children (as un under 17) in an R-Rated Film for a team function

- Said children acting disrespectful, being loud and foul-mouthed (yes, I know it's an R-Rated movie... but at least I'm paying to hear that) during the movie

- All parties involved (including adults) wearing organization uniforms

- Adults (again, wearing uniforms too) not taking action to make sure team acts in a way that represents the org appropriately

My next step, I guess, barring an actual response from them here, will be to go to Local Nike representatives (since the assumption is that they were on our side of the country for some event with Nike at the local campus), and local news orgs to have them follow up on this.

I Spoke With

Sadly, I haven't been able to speak with anyone. My tweets have gone unanswered (although it's not been 24 hours), however my post to their Facebook page was summarily deleted.

What It Would Take to Resolve This

Acknowledge and state your position on how your organization was represented. You are not a local org, so these people wearing your uniform are your ambassadors, and representatives of the attitudes and policies of your org.

  1. Kim commented on this

    I contacted Weston FC @westonfc_ussda and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)

    May 31 2012
  2. Joshua D Smith commented on this

    No response. None. Like I said, they deleted the mentions they could off facebook and ignored the rest. So I guess it's off to my other options... take it to Nike and the Press.

    Jun 6 2012
  3. This Is a Verified Merchant Weston FC commented on this

    Dear Mr. Smith,

    Thank you for bringing your concerns to our attention. Weston FC expects all of its members to behave according to a stringent code of conduct. We take these allegations very seriously and will proceed accordingly. We sincerely apologize for any disruption that Weston FC members may have caused.

    Sincerely,

    Weston FC

    Jun 6 2012
  4. Joshua D Smith commented on this

    Thank you, Weston FC, for finally responding. While I figure it will be against your own internal policy to provide any information herewith regarding your internal reactions to this, I do appreciate finally getting a response.

    Please, do me a favor, and also reach out to your social media team (I know, this is likely the person(s) responding to me), and consider discussing the other aspects of this complaint -- specifically their ignoring and censoring of my complaint on other platforms.

    I'm not just some random warbling complainer... honest. I shouldn't have been silenced like that.

    Jun 6 2012
  5. Joshua D Smith marked this as resolved Jun 6 2012
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