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Century 21 Department Stores has resolved this gripe by Karen Silverman
This resolved gripe is influencing 5,895 people thru 45 friends and followers
What Happened
I had a pair of sandals my daughter wore once and they fell apart . They would not even let me exchange them for another pair because I was 6 DAYS over the 3o day return policy. I am a frequent shopper here and I am a gold card member. this means nothing! The manager said he has no idea how often they had been worn ( I had them for a month and the weather is just getting warm here so how much did she really wear them, ONCE! You could look and see they were not even really worn.
I Spoke With
The head manager who was incredibly rude to me!
What It Would Take to Resolve This
Have a little more respect for customers and at least let me exchange them for another pair I wasn't even asking for my money back! I will think twice before I shop there again!
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Cheryl Corigliano commented on this
My name is Cheryl Corigliano and I am the Store Manager of the Brooklyn Century 21 Dept Store. I am sorry you had an unpleasant experience and would like to help resolve the matter. Please contact me at the store 718-748-3266. I look forward to hearing from you.
May 3 2012 -
Karen Silverman commented on this
Tried to call at number given it just randy and rang
May 4 2012 -
I apologize, there is no one here to answer the phone when the store is not open. Please call during business hours. Sun 11am to 7pm, Mon thru Wed 10am to 8pm, Thurs 10am to 9pm, Fri 10am to 8pm and Sat 10am to 9:30pm. Thank you.
May 5 2012 -
Hi Cheryl called again today at 330 and no answer again not sure what to do?
May 7 2012 -
The phone system is working in the store. My emails is ccorigliano@c21stores.com, if possible please email me a phone number I can contact you at. Thank you
May 7 2012 -
Close to being fixed
May 10 2012 -
Kim commented on this
I contacted Century 21 Department Stores @century21stores and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)
May 14 2012 -
Not only did they credit my account for the shoes they sent me a 25$ gift card.
I was very pleased with the way it was handled
Jun 5 2012 -
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