Brad Madiuk started a gripe about BlueChip at The Signature

This gripe is influencing  885 people  thru 2 friends and followers

Shared by:  gripeSupport and 32 more:
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Posted Apr 19 2012 via website

What Happened

Blue Chip Las Vegas at Signature MGM is a joke and does not inform you of "extra charges" that they invent. MGM Signature doesn't charge the fees but they do. Total sham, and good luck dealing with their customer service - they DO NOT CARE. On top of it all they do not provide cleaning services. My trash piled up for 3 days and we couldn't figure out why house keeping wouldn't return my calls. Apparently it costs $25 to clean the room. When I spoke to management at Signature they had house keeping call me, and the Spanish woman who called was the single rudest person I've ever spoken with - despite me being absolutely and completely polite and passive aggressive the entire call. "Mkay, SIR. SIR. SIR.... SIR. No. Okay?"

Everyone was awful that I dealt with. All I wanted was the perks promised when I booked the room, and the ammenities I paid a RIDICULOUS amount of money for that didn't exist, and to have my trash taken out of the room and provided new towels. I don't understand why they made it so difficult.

I Spoke With

Hotel Management, and LivingSocial

What It Would Take to Resolve This

Offer a refund on their invented charges.

  1. Kim commented on this

    I contacted BlueChip at The Signature @bluechipvegas and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)

    Apr 23 2012
  2. Brad Madiuk commented on this

    Kim, thanks for trying but I can guarantee that they will not respond. They did not care in the slightest when I brought it to their attention before. All of their employees are rude, snide and snippy.

    May 13 2012
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