Peter Lawrence started a gripe about Delta Air Lines Inc

This gripe is influencing  294 people  thru 6 friends and followers

Supported by:  Kara Drescher
Shared by:  gripeSupport and 29 more:
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Posted Aug 30 2011 via website

What Happened

Delta is lousy at admitting when they make mistakes or their website has problems. Even as a PLATINUM Elite customer one has to suffer. This is not the first time I have come up against this. I am convinced they saved the wrong date for my return trip on a reservation but cannot prove this. The web site supposedly give the ability to change the date. But with 25 to 30 tries in the last 24 hours I get the same message -- try again later. Yet Delta refuses to acknowledge their has been a problem with the web site either when I made the original reservation or now. Shame on Delta!

I Spoke With

Medallion Desk at Delta ConactUs.Delta

What It Would Take to Resolve This

At least admit their web site did and still does have problems they have not fixed!

  1. Kara Drescher commented on this

    Their website DEFINITELY has problems! I can't even go on their complaint/comment link on their page to complain about my very delayed luggage since their Delta rep. in Rome completely botched the file number by listing only 3 digits rather than their needed 5 digits. So I have no way to even complain since it requires I give the file # which is of course, not enough digits. Hows that for service?!?!?! It just says "The information entered for File Reference Number below is not valid.". I can't get anybody there to listen to me!!!

    Good luck to you though.

    Sep 1 2011
  2. Kim commented on this

    I contacted Delta Air Lines Inc @DeltaAssist and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)

    Sep 9 2011
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Delta Air Lines Inc

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