Alan Sanderfoot started a gripe about Stanton Optical

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Posted Jun 23 2011 via website

What Happened

After getting an eye exam and ordering three sets of new prescription lenses for my glasses (sunglasses, computer glasses and no-line biofocals), the lab proceeds to break my $500 designer frames. No phone call. No apology. The only reason I found out was because I called a week after my glasses were supposed to be ready to find out why there was a delay. At first, I was told there was a “problem” and that someone would have to call me back the next day.

Well, the next day I get a call saying that the lab broke my frames. All they said is that they’re not responsible for frames not purchased from them. When asked how I was supposed to know that, they said they had signs posted. I don’t know if that’s true, but how would I see such a sign unless I was shopping for new frames — which I wasn’t, because I using my existing frames. Seems like that’s something the salesperson should have mentioned when she processed my order for the new lenses and took my existing frames.

I was eventually offered a free pair of frames, but nothing priced over $129. Not exactly a fair swap for my $500 frames. Feeling defeated, I chose a pair of frames from the store’s limited selection of designer frames, only to be told that I could only choose a pair that would fit the lenses that I already ordered and paid for. I refuse to wear a pair of ugly glasses just because Stanton doesn’t want to order another set of lenses. The lady even indicated that I should be happy about their "generous offer" of new frames, regardless of what they look like, because it meant that they would “be losing product."

So I handed the lady my credit card and told her I’d liked to be reimbursed for my three sets of lenses and that I would get my new lenses from another retailer and take up the matter of my broken frames with the corporate office. Then she told me to give her the new frames I had picked out and she would see if the lab could make them work with the lenses they ordered. Strange. One minute the frames I chose won’t work with the lenses on hand, but when it comes to possibly having to refund my purchase, she can see if they’ll fit.

So far, I’ve heard nothing back from Stanton. I don’t know if they got the lenses to fit or if they had to order new lenses to fit the frames I picked out. The staff at this location is the worst at communication. And their attitude toward customers is insulting. When I went in to pick out the new frames, no one offered assistance, yet there were several employees standing around doing nothing — even though there were dozens of glasses scattered around the showroom that needed to be put back on displays and all of the glass showcases and eyewear were covered with smudges. I don’t know about you, but I find it rather gross to have to try on glasses that are covered in smudges and grime.

I have no idea how this will turn out. So far, I’ve spent about $500 on new lenses and nothing to show for it. It’s summertime, and I don’t have my sunglasses.

Even if the store sticks by an invisible policy about not taking responsibility for customers’ frames, that’s no reason to treat people disrespectfully and talk down to them, like the woman I dealt with did. I’ve been wearing glasses for over 40 years, and I’ve never dealt with such poor service at any of the other eyeglass retailers. The only reason I went to Stanton is because they are a new business in my neighborhood and I wanted to support them. That was my mistake.

Before all of this happened, my wife recently had an exam and bought three pairs of glasses at this same store, and one my daughters had an exam and has been purchasing contacts there. My other daughter is due for an exam in a few months. However, this retailer is at risk of losing an entire family’s business over the way they’re handling this unfortunate situation.

Everyone makes mistakes, but it’s the way you own up to your mistakes and work to remedy the situation that makes customers loyal to you. Stanton doesn’t get that. Poor communication + poor customer service + bad employees = unhappy customers (at least until you have no customers at all).

I Spoke With

Lab person and salesperson

What It Would Take to Resolve This

Fulfill my order ASAP, including replacing the frames they broke and reordering the lenses for the new frames if necessary. If they do this, I’m still down about $350 for the loss of my designer frames that they can’t replace. Also, it would be nice if they apologized for the inconvenience all of this has caused me.

  1. Kim commented on this

    I contacted Stanton Optical @stantonoptical1 and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)

    Jun 23 2011
  2. Alan Sanderfoot commented on this

    Well, it’s been 5 days and no response from Stanton. So I decided to stop in to see of my glasses were ready — the ones where they were going to put my new lenses into one of their cheap pairs of glasses as compensation for breaking my designer pair which cost four times as much.

    Lo and behold, they were done a couple of days ago! So why didn’t anyone call me to tell me they were ready to pick up? Again, bad communication on their part. Now, these were my computer glasses, and with some adjustments, they seem to fit fine. Yeah!

    However, my prescription sunglasses were ready too. But not so fine. They were supposed to be no-line bifocals so I could read in the sun. In fact, I had a detailed conversation about this with the person taking my order. Yet, the lenses turned out to be single vision for distance only, making them only suitable for driving. ARGH! So, although this is yet another mistake by Stanton, I had to cough up another $50 if I wanted them to give me the lenses they were supposed to give me in the first place. Whatever. At this point, I just want my glasses done so I don’t have to deal with these people anymore!

    Meanwhile, my third set of lenses (my daily use bifocals) still are not in, days after they promised they would be. Now, the person I dealt with did say that the lab rejected them for quality reasons and had them reordered. I’m thrilled that their lab technician’s is paying attention to quality issues. But, again, why no phone call. This would have been a great opportunity for Stanton to say, “Hey, we just wanted to call to say that your lenses will take an extra week because we didn’t think the quality of the first pair we received was good enough for you.” No what would have made me feel special. Instead, they said nothing and had me get further disappointed by the delays and broken promises.

    So, as it stands now, they have the correct sunglass lenses in stock, but they want three days to cut them, and it might be another two weeks before I get a call that my third pair of lenses are ready to be put into my existing frames. When that happens, I just hope they don’t break this pair too!

    Jun 28 2011
  3. Alan Sanderfoot commented on this

    OK, I stopped in on Thursday to pick up my sunglasses as instructed. I arrived around 4:15 p.m. and had to wait about 15 minutes before someone even acknowledged my presence. I said I was there to pick up my sunglasses that were supposed to be ready that day. When the salesperson (the same one who took my original order) returned from the lab, she informed me that the lab chipped one of the new lenses and had to make another one.

    I asked why no one called me to say my glasses weren’t going to be ready after all so I could avoid a trip. All she said was that glasses aren’t “officially” promised to be ready until 3:30 on the day of pick up. I told her its was almost 4:30, so I’m not trying to pick up my glasses “early,” even though I was only told they’d be ready for pick up on Thursday, implying any time on Thursday.

    At any rate, she said they’d be ready around 6 p.m.. I asked if she could call me when they are done so that I don’t make another unnecessary trip, and she said she would.

    Well, surprise, surprise. No phone call. So now it’s the next day at 2:30 p.m. and I still haven’t heard from them. So I call to see what’s up, and I’m told my glasses are ready. I asked why I didn’t get a call as promised, and all she said is “I don’t know.”

    So, once again I have to be the proactive one and practically drag my order out of these people.

    I’ll be heading over to pick up my sunglasses in the next hour. Let’s hope all goes well this time.

    I still have my third pair of lenses to get -- the ones they rejected for quality supposedly and had to reorder -- again without informing me of the delay.

    I’ve never had such a difficult time getting a new eyeglass prescription filled. Please, people. If you value your sanity, you’ll steer clear of Stanton Optical.

    Jul 1 2011
  4. Alan Sanderfoot commented on this

    Well, the sago continues. I’ve been having problems with my three pairs of glasses I finally got from Stanton (on pair of bifocals, one pair of bifocal sunglasses, and one pair of single-vision computer glasses). Basically, the bifocals don’t work for distance vision on the computer glasses don’t work for anything more than a foot from my face (which might work if I had baby arms and my computer was only inches from my nose). So, based on Stanton’s advice, I brought my glasses back to their resident optometrist, who made the original prescriptions. He was very nice and admitted that he messed up the lenses. So he had one of the technicians reorder new lenses for the computer glasses and a new right lens for my bifocals.

    I was supposed to get a call when they were done, but as my story illustrates, Stanton apparently doesn’t know how to make outgoing calls. So after TWO WEEKS of not hearing back from them,I called today to see what’s up. Turns out they DON’T KNOW! Neither my computer glasses or the replacement bifocal lens are ready and they can’t tell me where they are or when they might be ready. They promised to call when they are ready, but I’ve heard that lie way too many times to believe it again. Nevertheless, I asked the gentleman on the phone if he could verify the number he has for me on file. Since I’ve never gotten a call from Stanton in the past, I wanted to make sure they had the right number on record. He couldn’t because the computer was down. (Hmmm.) So I gave him my number again.

    Seriously, don’t get your glasses here if you need them done accurately and in a reasonable time frame. It’s been almost TWO MONTHS since my original eye exam, and I still don’t have a useable pair of glasses to wear. And still no apology for all of the inconvenience and time I’ve wasted trying to work with the company to resolve this. At this point, I’m almost hoping that they’re just trying to screw me personally and that all of their customers aren’t treated so poorly..

    Aug 9 2011
  5. Alan Sanderfoot commented on this

    Just wanted to post an update. Although I was promised a phone call yesterday to tell me where my glasses are and when they’d be ready for pick up, I never received a call. No call today, either. Surprise, surprise. if Staton's goal is to set customer expectations as low as possible, they’ve succeeded. I now wouldn’t trust them to suck air if they promised to keep breathing.

    Aug 10 2011
  6. Alan Sanderfoot commented on this

    Still no word from Stanton. I also sent a copy of my complaint to the corporate customer service department earlier this week, but haven’t heard back from them either, so I guess customer service isn’t part of the company culture from the top down. As a last-ditch effort, I called the corporate offices and actually talked to someone who seemed nice. She initially suggested that I go back to the store and have a new eye exam done and have pick out any frame of new glasses that I wanted. But why should I need to do that if the doctor already adjusted my prescription and my glasses are already in the system somewhere. The problem is that they need to track them down and communicate where they are, why there’s a delay, and when I can expect them to be ready. Starting the whole process over again isn’t going to help with the process itself seems to be the problem.

    At any rate, I asked her to contact the store for me and see if she can get the information that the store can’t/won’t provide me. We’ll “see" what happens, pun intended.

    Aug 11 2011
  7. Alan Sanderfoot commented on this

    This story is becoming unbelievable, but trust me, it’s true — unfortunately.

    I heard back from Amanda, the customer service rep for Stanton, yesterday. She apparently learned that my computer glasses were ready for pick up, but had no explanation for why I wasn’t told that earlier. However, she had no knowledge about my replacement bifocal lens that the Dr. ordered. However, after several e-mails back and forth and leaving her some desperate-sounding voicemail, she told me that the district manager was actually working in the store today and that I should go in and see him, and that he would help me with my free pair.

    Apparently, no one gets that I’m not trying to get something for nothing. I just want the lenses I ordered delivered in a timely fashion. After all, it’s been over two months! Not to mention the countless hours I’ve wasted making useless trips to the store.

    Nevertheless, since Amanda said my computer glasses were ready, I decided to go to the store as advised and speak with the district manager. At least I'd leave with my computer glasses, right?

    WRONG!

    After waiting 15 minutes to be helped, I asked for the district manager. When I found out his name was Aaron, my jaw dropped because I then realized that Aaron is the same person who took my call earlier this week and promised to call me back but never did. He's also the person that was given my message this morning, whom I was promised would call me back right after working with another customer — but never did!

    When he was told I was in the store this afternoon, he said he'd be out in five minutes, but HE NEVER EMERGED from the back office. So the sales associate who took the doctor's order for my new lenses a couple of weeks ago tried to help me again. She learned that my computer glasses were NOT READY, as I had been told. Rather, they had just been sent out for UV coating a couple of days ago, so it might be another week before I see them. Also, she couldn't find any record of the new right bifocal that the Dr. ordered a couple of weeks ago, so she simply reordered it.

    Now I'm still in waiting mode, with no useable glasses to wear two months after my original eye exam.

    I’m actually starting to feel sorry for the staff. After all, what hope do that have to excel at customer satisfaction when their district manage can’t deliver such basic customer service as returning a phone call or coming out of the office when promised to see a customer that the corporate office specifically sent to the store to see him.

    When will this horrible saga end?!?!?!?

    Aug 12 2011
  8. Alan Sanderfoot commented on this

    Well, still no glasses. And the district manager who avoided me on Friday still hasn’t returned my calls. Not Friday. Not Saturday, Not Monday, Not Tuesday. And not today, Wednesday!

    I called Amanda again at the corporate customer service line to see why she hasn’t been responding to my e-mails or phone calls either. She threw the responsibility back on the district manager. When I pointed out that the DM is a big part of the problem and that I wanted to speak to his boss, she said that his boss is Daniel Stanton, the owner of the company. However, she refused to give me his e-mail address, saying that he doesn’t work in customer service so he wouldn’t be able to help me.

    So, basically, I’m screwed. This company took my money. Hasn’t’ delivered my lenses. And no one at the company is interested in sorting this out. I’ve now asked for a refund so I can just start over with another retailer, but I’m not holding out any hope that I’ll see my money. Looks like I’ll need to go to small claims court now to get this company to reimburse me. What a racket! I can’t imagine running a business whereby you talk people’s money upfront, don’t deliver a product, and then never return calls when the customer tries to find out what’s happening.

    Daniel Stanton should be ashamed of himself for the false claims he makes in his marketing materials about how wonderful the company’s service is. At least he’s trained his customer service reps to do one thing well: Make it impossible for customers to register a complaint with him. He keeps his head in the sand and then his employees continue to screw over customers with absolutely no recourse. Shame, shame, shame.

    Aug 17 2011
  9. Alan Sanderfoot commented on this

    FYI: I just posted a comment on Stanton Optical’s Facebook wall, with a link to this complaint on Gripe. I thought that might get them to pay attention. Well, it did. They deleted the comment entirely and I’m blocked from posting to their wall now. If they would spend as much energy providing quality service as they do trying to paint a false picture of who they really are, they might actually create some loyal customer relationships.

    Aug 17 2011
  10. Alan Sanderfoot commented on this

    Just learned that the Better Business Bureau gives Stanton a C rating on a scale of A+ to F. Plus, there’s an alert for a government action against the company. According to the State of Ohio:

    1) There was no licensed dispensing opticians working at Stanton Optical, investigator had his glasses adjusted by an unlicensed individual;

    2) The only licensed optician employed by Stanton Optical, works every other weekend.

    3) Dispensing optical aids has been occurring at Stanton Optical in violation of the Ohio Revised Code since February 1, 2010.

    Based on the poor service I received at the Madison, Wisc., location, I suspect this is a problem for the company at many of its locations.

    Aug 17 2011
  11. Alan Sanderfoot commented on this

    Finally got a call from the district manager this afternoon. Not a good conversation. Basically, he took no responsibility for everything that happened. He wouldn’t give me a refund so I could take my business elsewhere. Instead, he offered a $100 rebate, which doesn’t come close to covering the hassle I’ve been through — especially since I’ll need to go someplace else probably to have my eyes retested since I don’t trust that they know what they’re doing.

    Supposedly, my computer glasses are finally ready. But the replacement bifocal isn’t. He says they need me to bring in the frames so they can cut the lens and then send it out for anti-glare coating — even though the person who ordered the lens told me that had the measurements and a template of the lens to work from. No idea how many more days that will take. It definitely means another trip to this store that I wasn’t counting on.

    I found a Boycott Stanton Optical Facebook page today. You know what they say, “Misery likes company,” and Stanton has certainly made a lot of people’s lives miserable.

    Aug 17 2011
  12. Alan Sanderfoot commented on this

    Well, I spent quite a while at Stanton Optical this afternoon. When I got there, the DM was on a conference call, so I patiently waited for him to emerge. Without so much as a hello, he asked for my credit card so he could reimburse me $100 and handed my computer glasses. Then the fun part began.

    He seemed rather confused by the orders on file and wasn’t sure what was happening with my bifocal lens. I suggested that we check with the doctor again about the actual prescription since I had loss confidence that they new what the correct prescription was. The best I could ascertain, they new order was the same as my old one. They didn’t actually order the prescription the doctor submitted. According to the DM, they are allowed by industry standards to substitute prescriptions that are “close enough” — which is what they did in the case of my transition bifocals. Problem was, it wasn’t close enough for me.

    The doctor did another quick check of the original prescription I was wearing and again determined that the distance vision in the right eye needed to be adjusted. Personally, I’m appalled that eyewear retailers are able to install lenses that are not precisely what the doctor has ordered. In my case, it probably had to do with what was readily available or would cost them less. At any rate, it meant poor distance vision for me.

    So know they have to reorder the lens AGAIN because they failed to order precisely what the doctor prescribed originally. Now I have to wait at least another week for the correct lens to come in.

    Meanwhile, my sunglasses, which have the same bifocal prescription, are fine because they apparently didn’t substitute a “close enough” lens when they made those. Go figure. The problem with the sunglasses is that they are nowhere near as dark as my old whens, which they’d said they would match. But I’m just going to leave them as is because I don’t trust them to a) not break my frames again, b) darken them properly and c) adjust the lenses in the frame properly after they darken them. The nice guy who properly adjusted my sunglasses the first time apparently quite last week along with the other female employee I was working with. So I don’t think they have any experienced employees on staff anymore.

    The way employees are fleeing this place in this tight job market says volumes about the way the store is operated.

    Aug 17 2011
  13. Alan Sanderfoot commented on this

    I just tried to use my computer glasses tonight. Guess what? They are the wrong prescription! Either they never corrected the prescription like the doctor ordered, or they reordered the same lenses that were already in the frames. Either way, another royal mess up by Stanton. Do I have the strength to get them corrected?

    Aug 18 2011
  14. Alan Sanderfoot commented on this

    So, I’m not going crazy. Stanton did put the same WRONG prescription in my computer glasses. The eye doctor at this location is going insane trying to get the order processors and lab personnel to actually follow his orders. So here are, almost 10 weeks after my initial exam, and Stanton can’t seem to put the correct single vision prescription in a simple pair of computer glasses. My question: Why did no one notice that the lenses they ordered the second time were the same as the ones that were ordered the first time? What a waste of time, energy and valuable resources to process the wrong order twice!

    Aug 18 2011
  15. Alan Sanderfoot commented on this

    Get a load of this update! Aaron Winters, the incompetent district manager at Stanton Optical, called me at 6 p.m. tonight to tell me he was going to refund my full purchase price but he wasn’t going to make any more product for me. I even offered to return all of the bad product I have from them if he was serious about the refund.

    Great news! Or so I thought.

    When I got to the store a few minutes ago to sign the credit card refund slip, Aaron said he’d only process the refund after I gave him back the lenses they already made for me. I said that would be fine if they could give me back my old lenses. He said they didn’t have them anymore. So I said that I’d have to keep the lenses I have until I can get new glasses made elsewhere, then I’d return the lenses. He said that was unacceptable and that he was going to void the refund.

    I asked him how he thought it was fair and made sense to take the lenses from me and force me to leave the store with no way of seeing. Legally, I can’t drive without my glasses. So even the poor lenses they made are better than no lenses at all.

    He basically refused to acknowledge how ridiculous it would be to send me out of the store blind. So that I had to choose between a refund and no way to drive home or no refund and the means to get the hell out of there, I called him a Fucking Idiot and left the store.

    Seriously, when you’re dealing with someone this stupid, there’s no sense trying to have a reasonable discussion with them anymore.

    Aug 18 2011
  16. Arash Danesh commented on this

    Man this sounds like such a hell-ish ordeal! The incompetence is staggering... Sorry to hear about all your troubles! At least us folks know now to avoid this establishment at all costs. I'd rather go blind than having to deal with this rubbish service. Jeez...

    Aug 18 2011
  17. Alan Sanderfoot commented on this

    Thank you, Arash. I appreciate your support and kind words.

    Aug 18 2011
  18. Arash Danesh commented on this

    I mean, how hard could it be to fix a wrongdoing and show a human and responsible approach towards your customers? It's a gaffe that will cost them much more in negative impressions than expense incurred by correcting their errors. Bah!

    Aug 18 2011
  19. Alan Sanderfoot commented on this

    I made an appointment for a new eye exam with an independent optometrist on Saturday. Wow! What a difference a thorough eye exam makes! First, the new doctor was able to confirm that the glasses from Stanton were messed up. Although my sunglasses and bifocals were supposed to have the same prescription in them, they were substantially different. Next, the detailed eye exam — unlike the 10 minute exam they conducted at Stanton — revealed that the lenses I got from Stanton were wrong in so many ways. No wonder I was having so many problems.

    However, it’s still not clear how much of the problem was with Stanton’s optometrist — who clearly isn’t given enough time to conduct thorough eye exams — and how much of the problem was with Stanton’s retail side, which clearly has a policy of using lenses that don’t match the doctor’s prescription.

    At any rate, I don’t have the final prescription from my new optometrist yet because I’m going back later this week to have my eyes dilated for the last part of the exam, which I wasn’t able to do Saturday because I had a long drive ahead of me and I couldn’t wait for my eyes to return to normal. In the meantime, however, this amazing new optometrist sent me home with some contact lenses for my tentative prescription. This has been great because I get to “try out” the prescription for a few days and he’ll confirm that everything is working well for me before finalizing my prescription and helping me order new lenses.

    So far, I’m seeing much better than I did with Stanton’s lenses, and I finally have validation that something was wrong with Stanton’s products. I highly recommend that everyone find a trusted optometrist and get a professional eye exam and then have their contacts or eyewear fitted by trained professionals, as opposed to the poorly trained salespeople at most of the eyewear chains.

    Aug 22 2011
  20. Justin Matthew commented on this

    I supported you and have 6.2 million reach

    Apr 25 2012
  21. Barb T-Madison commented on this

    I can sooo relate to what you went through! My problems seem miniscule by comparison!

    I went to the East Madison store you had trouble with first, and an employee named Chris told me I could get two pairs for $9.99 with a free eye exam. I wasn't able to take the exam that day due to time constraints, and said I would return.

    I later found that they had another store on the west side that was close to my home and went there to get the same deal. Nothing was said about the cost. I had the eye exam done, and went to a desk to pay for the order. Well, there is no included exam for $9.99, so they wanted $35 for the exam, plus $15 more for dilating my eyes, which I was not aware was an extra cost.

    Long story short, I got a call that one pair of my glasses were in, but the other ones were not (I had to ask) so I waited about another week until both were in. We had discussed one pair for reading and one for computer distance, but I decided to get both for the computer in case one got broken. One turned out to be for the computer, but the other was for reading. I waited well over 1/2 hour to find this out, since the one employee on the floor was with someone and had three other people waiting.

    I elected to wait for the assistant manager, who was in the back doing something, and that was another 1/2 hour wait. I told her about the issues with long wait times, and she was apologetic but said she couldn't do anything. She gave me a phone number to call to talk to the customer service rep about it. Four calls later, I got a call back. She couldn't do anything either. She forwarded an e-mail from me to her boss.

    Anyway ...... I'm afraid to take the reading prescription back due to my issues and the problems I've seen here, so I don't know what I'm going to do yet.

    I agree with everything said here .... find a REPUTABLE shop and get glasses there!

    Jun 1 2012
  22. Risa Steward commented on this

    Did you contact your credit card company. You should not have to pay for these glasses and they need to pay for your broken lenses. Keep working on this. I will never go there.

    Jul 12 2012
  23. Gryffi Suenram commented on this

    My heart breaks for you and your situation. I can tell that you have been through the ringer with this company. I would have NEVER had the patience to back over and over again.

    I applied to this crazy crappy company, had two interviews (one in person, one on the phone---and I knew I "nailed" them both!), was hired . No problems right? WRONG After four days of just organizing the Lab because the lab equipment wasn't there and running they told me to take off. So I kept in touch with my lab manager. Thursday August 9th a co-worker texted me cause I asked if he had heard anything from our lab manager and he said he was going in on Friday , August 10th at 9 am. I thought it was for the lab manager and the training lab manager to talk to him about some issues, I gave it no thought and just thought to myself that they would call later in the day to call me in to work and to train (I worked at eye places before so I knew some stuff). I was so WRONG.....ON Friday August 10th 2012, the district manager where I am said "I'm sorry to inform you but you will not be returning to work here." I asked if I did anything wrong. I asked if I offended someone. Both answers were no. I couldn't believe it!!!! In fact , I called her back immediately!!! I told her I was a little confused as to what the decision to fire me was based on and she said she didn't think it would be a good "fit" and it was based on basic optic metrics (how can you say that due to the fact we didn't even train????) Truth is I wasn't even given a CHANCE!!!! I also live in a state that is at free to fire without reason without cause at anytime. I was told by lab manager that was going to train us that I was 2nd in command , did a good job with getting "freeze" inventory done, and organizing the lab before we got things going. So you probably can see why I'm confused. After I got fired because I thought firing someone in four days was a little extreme! (even in a at free to fire State) I started pulling up reviews on Stanton Optical! SHAME ON THEM!!!! for not only treating an employee this way but their customers this way also. I always have been a firm believer that the customer pays my paycheck. After all the reviews (the majority bad, a few minor good ones) I can say I'm so glad I don't work for a company that treats their customers like trash!

    SHAME ON YOU STANTON OPTICAL!!!! SHAME ON YOU NIKKI (district manager) !!!! SHAME SHAME SHAME!!!!!

    I will NEVER shop here. And I urge customers to take that advice too!

    thanks for reading if you do!!!!

    Aug 16 2012
  24. Gryffi Suenram commented on this

    My heart breaks for you and your situation. I can tell that you have been through the ringer with this company. I would have NEVER had the patience to back over and over again.

    I applied to this crazy crappy company, had two interviews (one in person, one on the phone---and I knew I "nailed" them both!), was hired . No problems right? WRONG After four days of just organizing the Lab because the lab equipment wasn't there and running they told me to take off. So I kept in touch with my lab manager. Thursday August 9th a co-worker texted me cause I asked if he had heard anything from our lab manager and he said he was going in on Friday , August 10th at 9 am. I thought it was for the lab manager and the training lab manager to talk to him about some issues, I gave it no thought and just thought to myself that they would call later in the day to call me in to work and to train (I worked at eye places before so I knew some stuff). I was so WRONG.....ON Friday August 10th 2012, the district manager where I am said "I'm sorry to inform you but you will not be returning to work here." I asked if I did anything wrong. I asked if I offended someone. Both answers were no. I couldn't believe it!!!! In fact , I called her back immediately!!! I told her I was a little confused as to what the decision to fire me was based on and she said she didn't think it would be a good "fit" and it was based on basic optic metrics (how can you say that due to the fact we didn't even train????) Truth is I wasn't even given a CHANCE!!!! I also live in a state that is at free to fire without reason without cause at anytime. I was told by lab manager that was going to train us that I was 2nd in command , did a good job with getting "freeze" inventory done, and organizing the lab before we got things going. So you probably can see why I'm confused. After I got fired because I thought firing someone in four days was a little extreme! (even in a at free to fire State) I started pulling up reviews on Stanton Optical! SHAME ON THEM!!!! for not only treating an employee this way but their customers this way also. I always have been a firm believer that the customer pays my paycheck. After all the reviews (the majority bad, a few minor good ones) I can say I'm so glad I don't work for a company that treats their customers like trash!

    SHAME ON YOU STANTON OPTICAL!!!! SHAME ON YOU NIKKI (district manager) !!!! SHAME SHAME SHAME!!!!!

    I will NEVER shop here. And I urge customers to take that advice too!

    thanks for reading if you do!!!!

    Aug 16 2012
  25. Kristina Hester commented on this

    After hesitation I ordered two glasses from stanton costing me a whopping 325 for single vision simple franes. Contrary to their 2/69. Ads. Im extremely disappointed in these After waiting 4-6 weeks -one pr ws ready before the second. I came in and only could see out of one pair They mde me pay the full balance owed even tho i only have one pair. I wanted so much for them to work out so i took the one pair. The lens is too thick i dont believe they re the high index i paid so much for. In closer look they are cut uneven and it really stands out. I look like a clown. I just want my money and will go to my old dr

    Jan 10 2013
  26. Michaela Jackson commented on this

    I'm going to support you as well, considering my room mate is going through this SAME EXACT ISSUE. She has been waiting for her glasses for over a month now. She got off them phone with them about an hour ago and no call back. She's going to call them back at 1:30 on 2/21/2014 (today). I suggest that you file a complaint with the BBB and get a lawyer, if you can. My room mate's father is a lawyer, so she has no problem there. She has her sunglasses, but can't really wear them while working at a local hospital.

    Feb 21 2014
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