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They were very, very late both flights I took (Lviv->Kiev and Liev->Istanbul). Also, they did not warn me I was over the limit in Lviv, with the result being that I purchased gifts in Kiev, only to find out that the max limit is 20 kilos for the flight to Istanbul, which meant I had to discard possessions AND pay more for additional weight (and Turkish Airlines allows 30 kilos, which is much more reasonable for a long-term international flight). In my view the airlines should be called AeroShit. I'll never fly them again if I can help it.
Manager at the check-in
Reimburse the cost of the goods I had to leave behind, and the additional luggage fee. I don't dare ask for compensation for the very late flights, as they are not covered apparently by the EU regulations stipulating the penalty reimbursement for such serious tardiness.
I contacted Aerosvit Airlines @Aerosvitairline and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)May 31 2011