This gripe is influencing 671,907 people thru 1,817 friends and followers
Canflix has apparently gone out of business, but hasn't bothered to notify any of their customers of the fact. We haven't received a new batch of DVDs since Jan/Feb and they've been charging my credit card since then, despite not fulfilling their end of the bargain.
We've been customers for more than five years and were pretty happy with the service up until this. The least they could do is let us know what's happened to them.
Noone - can't get through
Notify their customers that they are out of business and refund all monthly charges for months that they weren't actually sending out DVDs.
I contacted Canflix Inc and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)Mar 28 2011
Yikes!Mar 28 2011
I was unable to get a response from them either. I tried their contact page, email and phone (which was no longer in service). When out of sheer frustration I canceled my service today I instantly received an email notifying me that I had 7 days to return all movies. I returned those movies over a month ago, and they were not showing as returned.Mar 29 2011
@Martine: they did the same thing to me also. They stopped sending DVDs in February. I sent them numerous emails inquiring on suspend service with no response. Finally cancelled my subscription. Already ALL of my dvds had been mailed out through Canada post before taking drastic account suspension. I really liked them until they have had the audacity to demand that All DVDs be returned SS they have still not been received. Yeah, right! It's the old scam whereas they haven't paid Canada post either so they are trying to pass off their mail expense through their customers!! I've got news for them, my credit card is Not going to process DVDs that were returned in due excellent shape way back in February.Apr 3 2011
Please register Canflix complaints with the Alberta better business bureau. BBB to free. I did and it's worth receiving a complaint ticket number.Apr 3 2011
By the way , even the BBB couldn't get through to Canflix!! No response.Apr 3 2011
I found some more info about who registered the canflix.com domain. I've sent him an email to see if I can get more info. It's a private residence, so I've withheld the info from here. If I can't get through by email, I'll try a phone call.
Nav Dhunay (email@example.com)
Tel. +1.403xxxApr 3 2011
Register CANFLIX complaints here :
Trade Practices Consultant
BBB Complaint Department
firstname.lastname@example.orgApr 4 2011
Wow, I just got this from Canflix:
Canflix has been unable to completely process your account cancellation request. We have not yet received your outstanding DVDs.
I responded that the DVDs were sent back last month and the returns weren't processed, nor were any DVDs shipped and that's why we cancelled.
I really hope this was just a buggy automated email.Apr 5 2011
Email to Canflix is now bouncing too:
Hi. This is the qmail-send program at mail.plhosting.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
user is over quotaApr 5 2011
Thanks for the update Matt. I received the VERY same email from Canflix also! My dvds were ALL mailed out also. I'll be damned before they charge my credit card for ALL DVDs returned duly via Canada Post.
Hope you cancelled your credit card. :)Apr 5 2011
I received the exact same emails. I also tried responding and received the user over quota email. My movies were returned mostly in February with the remaining the first week of March. I have cancelled my credit card - what a bother.Apr 5 2011
Add my name to the chorus... I hadn't received a new disc in weeks, probably since February. And the last four discs I'd returned never showed up as received on the site.
I cancelled my account two weeks ago and just received the automated "Please return these 4 discs" email... at least I hope its automated.
I don't think there's any question the company has gone under. Hopefully they don't try to charge everyone's credit cards....Apr 7 2011
I received another email today from Canflix telling me that they are going to charge me for movies that I have already returned. Argggh! If this is an automated message why can't they turn it off? I tried AGAIN to email them, but the message is returned saying that the user is over quota. I suggest that anyone with this issue check with their bank about stopping further charges coming off their credit card. I have also posted this on facebook.Apr 12 2011
I got the same scary followup email yesterday. I've been trying to contact them via phone and email without success.Apr 12 2011
Have we heard back from Mr. Dhunay? He seems to be the only available source of any kind of info regarding this issue.Apr 14 2011
I haven't received any response. I'll try the number in the whois data for canflix again and leave a message. If that doesn't work, I'll try to find him via alternate channels.Apr 14 2011
Sounds like a class action lawsuit or a visit by "representative of the class" to the current/former owner(s) "encouraging" them to do the right thing is in order!Apr 15 2011
I managed to get through to someone at the WHOIS contact data and leave a message. I'll post more info if/when he gets back to me.Apr 15 2011
Thanks Matt, for all your effort!! I haven't cancelled my credit card yet (too many pre-authorized payments to cancel for the sake of 1 lousy company).Apr 15 2011
Is there a way to cancel (de-authorize or dispute) just the one payment with Canflix?Apr 23 2011
I think you can dispute the charges with your CC company if needed. They usually try to have you resolve it first with the merchant though. I can't imagine Visa or Mastercard turning down a chargeback in this case.Apr 23 2011
CTV Calgary is going to be running a segment on Canflix tomorrow - it was briefly flashed today during the news, but I recognized the site. Hopefully we'll get some more answers tomorrow!Apr 26 2011
Thanks Mat, for the heads up! What time? I just hope
If I miss the segment, it can be seen on line.
Sincerely. Thanks again! :)Apr 26 2011
It was flashed pretty quick, but I think it'll happen during the 6pm edition of the evening news.Apr 26 2011
Quick update: I just talked with Lea Williams-Doherty at CTV and gave her some of the extra info I've found. She mentioned that she went by the listed business address and there was nothing there at all.
Has anyone received further charges on their CC from Canflix?Apr 26 2011
Any updates?Jun 10 2011
Nope. We haven't heard anything. Site is still up - I might have to contact the host and ask them to take it down.Jun 10 2011