I had $287 leftover credits – I ordered a book that I actually received, and paid $5 shipping out of pocket – initially I had a large order of diapers, accessories, and the book, which used up more than my credits, so I had to pay some out of pocket + shipping – They sent the book and the rest was back-ordered and they encouraged me to cancel and bank, and so I did, with the promise I would get 20% on my banking the credits. That would bring it to $344.40 after maturing, which would have happened in June. Now to find that they yanked all the credits from me when I was trying to be helpful to them is highly upsetting to me. It’s not even that I need it – but its the principle of the thing. I advertised for them – told all my friends to check them out – and they made a liar out of me and I am so upset for that too. Then they don’t pay me for my reviews and word of mouth advertising as promised. That to me is fraud. A total scam. Boo on them. Really looking into legal action.

I had $250 in credits that I banked with them too. I was also saving them for a special occasion (my husband is out on disability, so this was my only way to get my son xmas gifts) and lost out because I didn't use them right away like others did.

I lost $80 in credits that I was going to use for xmas gifts as well. All of my reviews were honest, and obvs I wasn't trying to take advantage of anything since I opted to bank my credits when they gave us the choice to. I figured I would give them a break since they were probably running out of inventory anyway, and I knew I would get the credits in Sept 2010 and be able to use them in time for xmas. Well, then they sent that email out about banking them until spring, w/o giving us an option. I waited patiently, b/c what else could I do. I emailed a few times and got a couple responses that basically said, "We don't know yet when the credits will be reinstated" and then an email that said, "sometime in march or april we will let you know what's going on". I emailed once more in March asking what was up. The next day I got the email about them deciding not to honor the credits. I am pissed. I wasted all that time doing reviews for them, and I also promoted them on my blog and FB page. SHAME.

i had almost 200 in credit and was planning on using for cloth diapers and some other items i needed for my 3 kids. all of my reviews were legit and I too figured I would just help them out by banking my credits and now I'm out of everything. If something isn't fixed I'm definitely not shopping there.

So with you on the gripe! You can see my blog post about the Franklin Goose fiasco here: http://thesavedquarter.com/2011/03/franklin-goose-you-suck/

This scam is beyond ridiculous. They cheated me out of hours of honest worthwhile reviews and got lots of publicity in the process, then totally screwed a huge proportion of the people out of their "paycheck." Here's to hoping they go under soon for all the headache and heartache they have caused the well-intentioned consumers.

supported you Gripe!

I support this! I have also filed with BBB. I am extremely disappointed. Less than a week ago, they made it sound like they were "still working on" our store credits. Liars!

Lot's of love and support here :-) I sincerely hope Franklin Goose is reconsidering their decision.

I contacted franklingoose.com and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)

Shared on Twitter - 4,000+ followers

Heather, have you heard anything back from FG yet? I've been doing the occasional Google search to see if there is an official statement from them, but they've been very quiet about the whole issue despite the community backlash. Let's try to keep the ball rolling here…

Were your credits deleted by Franklin Goose? Sign up here (http://goo.gl/cXSKa) and show them that there are more than 40 “involved in the campaign against them.”

Hi all, I contacted Franklin Goose once again. I hope that they'll be in touch soon to address this issue, in the meantime, let's keep this gripe growing!

Franklin Goose's statements on this matter are completely self-contradictory. They stated that they do not have the resources to vet the reviews to ensure they merit credit, and therefore have to revoke the credits. However, according to http://thesavedquarter.com/more-than-40-screwed-by-franklin-goose/, they've been able to determine that the people campaigning against them were "the worst abusers of the terms." Was Franklin Goose overwhelmed by "fake" reviews or have they have been able to meticulously examine a small group of trouble makers? I guess the answer depends on whichever scenario suits them most at any given time.

Brian, that's crap. I spent days going through the entire website to ensure I only reviewed items I owned or had used. I didn't abuse anything! When I say days, I literally mean days. I didn't want to be one of the ones doing fake reviews. I wanted to give them honest opinions on products that would be helpful to others. Not all of my reviews were absolutely positive either. Ugh! I hate liars.

I too spent hours of my time giving thoughtful and honest reviews; I went through every product they have in their store. I did this to be able to get some birthday gifts or my daughter and so decided to save the credit t use this January. As a result my daughter received one small present, as I hadn't budgeted for birthday presents (she's only 2 so it wasn't all that big of a deal) but what is a big deal is that FG went back on their word - they took something from me and are not giving back in return as they promised they would. I agree they made a horrible business decision in running this marketing campaign - they should have put a cap on the number of reviews people could complete. But they didn't. I know people who had $300 in credits and of course spent it right away on big ticket items. It is so unfair that the responsible people, like all of us, are the ones who are losing out on this.

You know, if they didn't have the "resources" the vet all the reviews, I bet a ton of people would have volunteered to HELP, had they just asked. I for one would donate my time to read reviews and sort out the real from the fake in order to ensure that the people who actually DID the job got paid for it. I personally wrote a few valid reviews for them (And I'm an actual product reviewer, it's my "job" and I own a legitimate review site - Lovehatereviews.com) I got my $45.00 credit, and placed a $70 order, (Which contained ONE diaper, a bib, a stacking ring and a boon snack ball-for seventy dollars-but their insane prices are besides the point here). I used my credit card for the excess, and most of my items eventually came, except the snack ball, because I moved and, frankly, forgot about it until I got an email saying it was shipped to my old address SIX MONTHS after the order was placed. And they flat out refused to fix it. Of course. (Interesting side note-the same thing happened with Think Geek.com and they replaced an entire fifty dollar order that got shipped to my old address, and it was completely my fault for forgetting to change my saved address on my account. This is called "Customer Service" Franklin Goose, take notes.)

Anyway, they don't really owe me anything but I would absolutely help them weed out the good from the bad in order to pay those that earned it, and I'm sure many others would as well.

Of course, I'm sure that's not the actual reason for this fiasco and they have no intention of even trying to fix things.

I did apply to work with them, but then I also offered my time to help them. Was ignored both times.

So it seems that one of Franklin Goose's suppliers has suspended their account until further notice... Let's keep mounting the pressure!

http://www.sheposts.com/content/don’t-mess-mom-bloggers…or-else

OOh, which supplier??

GorVia diapers, you'll see the announcement on their Facebbok page if you follow the link above and scroll down! :-)

you can also see here http://www.facebook.com/note.php?note_id=201966546489559

Nice, they are a great company.

If it's a U.S. company, federal "Truth in Advertising" laws may apply If they continue to ignore attempts to contact them with complaints and make no other reasonable efforts at providing a remedy to the issue, a formal complaint to the appropriate agencies should be the next step before going into civil proceedings. Makes you look better in court anyways. :)

Any updates on the Franklin Goose story?

Matt, nope...absolutely nothing has been done.

Everyone can lodge a complaint with the Va office of consumer affairs- they are now aware of the situation and if enough complaints are registered, it might eventually get handed over for investigation or review by the VA attorney general. PLEASE call or use their online form to register a complaint- you don't even have to put in all your gory details into the written complaint- just write that you were taken advantage of by the Franklin Goose promotion scam in March 2010, and how upset you are, offer to be contacted for further details if needed, just saves some time in filling out the form. Please Please do this asap while you are thinking about it! Here's a link to the form

http://www.vdacs.virginia.gov/forms-pdf/cp/oca/complaint/oca1complaint.pdf