Chase Bank and ATM has resolved this gripe by Jane Simon

This resolved gripe is influencing  140,486 people  thru 940 friends and followers

Shared by:  Jane Simon and 3 more:
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Posted Oct 11 2010

What Happened

Errors in detail are not acceptable when it comes to your banking. Deposited several client payment checks into our business account only to find out a few hours later that the teller keyed in the incorrect check amounts (short)...

Called the bank to inform them of their error, and was told that they would credit the missing funds into the account asap. A few days later we received a call from the client who had issued us a check stating that their CFO received a check from the bank for the difference. This has caused numerous headaches now with not only our bookkeeping, but the clients. What kind of business banking is this?

  1. Farhad Mohit commented on this

    It would be helpful if you filled out the "what it would take to resolve this" Even if it's just an apology... that way when Gripes reach out to Chase, they are given something concrete to try to do to get back in your good graces and maybe resolve this gripe into a cheer.

    Oct 11 2010
  2. Yvette commented on this

    Hi Jane,

    Just a note to let you know that I have called Chase and informed them of your gripe. After speaking with someone at their Corporate HQ who is responsible for customer service, I learned that they don't actually have a customer service email that can be accessed externally. They only allow current customers to submit feedback via a secure link on their site, which requires customer account credentials. So, you may want to pursue that route and keep sharing your gripe as well. They did however acknowledge your gripe!

    Cheers!

    Yvette,

    Team Gripe

    Oct 12 2010
  3. Jane Simon commented on this

    Chase has credited the missing funds back into the account, however confirmation of it was done through our bookkeeping and our affected clients accounting dept. I actually don't expect a large bank to be able to offer personalized customer service. But nonetheless I will mark this as resolved since it was.

    Oct 14 2010
  4. Jane Simon marked this as resolved Oct 14 2010
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