It would be helpful if you filled out the "what it would take to resolve this" Even if it's just an apology... that way when Gripes reach out to Chase, they are given something concrete to try to do to get back in your good graces and maybe resolve this gripe into a cheer.

Hi Jane,

Just a note to let you know that I have called Chase and informed them of your gripe. After speaking with someone at their Corporate HQ who is responsible for customer service, I learned that they don't actually have a customer service email that can be accessed externally. They only allow current customers to submit feedback via a secure link on their site, which requires customer account credentials. So, you may want to pursue that route and keep sharing your gripe as well. They did however acknowledge your gripe!

Cheers!

Yvette,

Team Gripe

Chase has credited the missing funds back into the account, however confirmation of it was done through our bookkeeping and our affected clients accounting dept. I actually don't expect a large bank to be able to offer personalized customer service. But nonetheless I will mark this as resolved since it was.