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I can sooo relate to what you went through! My problems seem miniscule by comparison!

I went to the East Madison store you had trouble with first, and an employee named Chris told me I could get two pairs for $9.99 with a free eye exam. I wasn't able to take the exam that day due to time constraints, and said I would return.

I later found that they had another store on the west side that was close to my home and went there to get the same deal. Nothing was said about the cost. I had the eye exam done, and went to a desk to pay for the order. Well, there is no included exam for $9.99, so they wanted $35 for the exam, plus $15 more for dilating my eyes, which I was not aware was an extra cost.

Long story short, I got a call that one pair of my glasses were in, but the other ones were not (I had to ask) so I waited about another week until both were in. We had discussed one pair for reading and one for computer distance, but I decided to get both for the computer in case one got broken. One turned out to be for the computer, but the other was for reading. I waited well over 1/2 hour to find this out, since the one employee on the floor was with someone and had three other people waiting.

I elected to wait for the assistant manager, who was in the back doing something, and that was another 1/2 hour wait. I told her about the issues with long wait times, and she was apologetic but said she couldn't do anything. She gave me a phone number to call to talk to the customer service rep about it. Four calls later, I got a call back. She couldn't do anything either. She forwarded an e-mail from me to her boss.

Anyway ...... I'm afraid to take the reading prescription back due to my issues and the problems I've seen here, so I don't know what I'm going to do yet.

I agree with everything said here .... find a REPUTABLE shop and get glasses there!

Hello Brendan, we apologize for the delay and we'd like to deal with this complain. What exactly was wrong with your last order? We can't really deal with other past orders, only with the latest, and we'll go from there. Thank you.

I contacted Infinity Moving & Storage and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)

I contacted Uniters North America, LLC and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)

I contacted Weston FC @westonfc_ussda and informed them of your gripe. Hopefully they'll be in touch soon. Best, Kim (Gripe Support Team)